Paradigm Technology Jobs

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** The Account Executive is responsible for driving business in assigned accounts (new and installed as assigned) with a concentration on new add-on business and product expansion across the Southeast Territory. The AE is expected to identify, drive, and sell Verint solutions and maintain effective account relationships within their assigned territory. The AE is responsible for owning and setting the account strategy and vision and developing a plan to execute the tactics and strategies necessary to hit both quarterly and annual sales objectives. This role will also be responsible for establishing and maintaining effective cross-functional relationships and interactions with other internal departments such as Pre-Sales, Channels, Sales Operations, Product House, and Customer Support to name a few. **Principal Duties and Essential Responsibilities:** + Execute the Company's sales strategies and achieve established sales quota in the assigned territory by identifying business opportunities through territory management, target account prospecting, and profiling. + Responsible to lead all regularly scheduled calls and assign tasks with accountability to the virtual team members. + Owns the Executive relationships and is responsible for understanding the customers' business needs and direction. + Be up to speed with all current events within the account, understand the political landscape, be able to manage relationships at all levels, and be able to map our solutions to help them meet their business objectives. + Develops and owns the overall sales pipeline and is responsible for both closing and prospecting into Verint's top accounts. + Effectively conducts interaction with accounts at all levels; face-to-face calls, conference calls, WebEx, and email communications. + Thoroughly assess the customer's needs and present the appropriate solution, utilizing the region's Solutions Engineer(s) as needed. + Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and loyalty with customers. + Provide effective sales presentations and product demonstrations to assigned customers and prospects. + Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage. + Provide the sales management team with accurate and timely reporting of activities including weekly and monthly sales forecasts, the status of the sales pipeline, and results of prospecting activities. + Provide routine and accurate updates to the Company's sales database with account activity and status. + Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends. **Minimum Requirements:** + Bachelor's Degree or equivalent work experience + Five (5) years of sales experience and success in selling high-value, complex, and long sales cycle enterprise software and/or high-value services. + Proven and successful sales track record of quota attainment + Must be able to effectively prospect and identify business opportunities, conduct needs analysis, and present and close solutions sales to targeted accounts. + Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer's senior-level executives. + Must possess excellent negotiation and closing skills with the proven ability to qualify prospects from both an operational and financial standpoint + Travel approximately 50-75%. + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations + The ability to obtain the necessary credit line required to travel **Preferred Requirements:** + Working knowledge of value-added ROI business process sales engagements/tools + Knowledge of Workforce Management, and /or CRM/ERP software background desired + Bachelor's Degree or equivalent sales experience \#LI-BM1 MIN: $130k MAX: $150k Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** We are looking for an Analyst Relations Manager to help expand and execute a high-impact, strategic analyst relations program. This includes working with the Sr. Director and Verint internal business partners to cultivate relationships and engagement around Verint's CX Automation and AI Business Outcomes, Now TM vision and solutions, driving favorable market coverage of Verint. Key focus areas include developing and advancing relationships with industry analysts and influencers; collaborating with internal and external stakeholders on communications, marketing, sales enablement, and thought leadership initiatives; and reinforcing the Verint brand as a global market pioneer and leader. Part of the Corporate Communications organization, this position will work closely with corporate and functional leaders to maximize the company's reach and build affinity for Verint and our solutions. **Principal Duties and Essential Responsibilities:** + Develop and support analyst relations (AR) strategies that entrench and extend market leadership and support business growth/solution areas in conjunction with Sr. Director. + Orchestrate and manage AR briefings and spokesperson preparation in alignment with product and service launches, ongoing company updates, and industry trends. + Create and execute measurable AR plans to cultivate and enhance meaningful relationships with targeted, high-level external audiences (i.e., influencers, industry analysts, consultants). + Implement strategies and programs that promote thought leadership, profile organizational accomplishments and highlight business announcements. + Collaborate with team members and internal business partners to ensure alignment to corporate and marketing goals and messages. + In conjunction with the AR Sr. Director, actively project-manage analyst inquiries, research calendars, and participation in industry reports on specific technologies and competitive vendor evaluations. + Support Verint events, industry events, and analyst engagement programs via activities including proactive strategic presentations, inbound information requests, and customer interactions. + Work with internal stakeholders and analyst community to manage and maximize co-marketing programs, contractual commitments, and relationships. + Support sales enablement by updating and leveraging AR content for prospective customer-facing assets. + Monitor research and disseminate analyst insights on market and competitors to key internal stakeholders. **Minimum Requirements:** + BA/BS degree or equivalent work experience. + A minimum of 6 years of demonstrated experience in industry analyst relations role or working in the analyst relations space. + Demonstrated ability to effectively and efficiently project-manage multiple concurrent, deadline-driven workstreams and stakeholders using best-practice systems and processes. + Exceptional written and verbal communications skills, including ability to shape authentic and compelling storylines, an eye for editing/proofing, and presentation coaching experience. + Experience in software or technology sector, ideally in customer experience and/or contact center technology space. + Experience with critical thinking, research, and quantitative and qualitative analysis to inform program insights and actions. + Proven ability to work efficiently, effectively, and proactively in a fast-paced, deadline-oriented, dynamic, and virtual environment. + Ability to work in a cross-organizational matrix team environment. + Proficient in Microsoft Office applications (Teams, Excel, Word, Outlook, PowerPoint). + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. **Preferred Requirements:** + Corporate communications, marketing, go-to-market/sales, or customer service management (CSM) background. + Experience working with executives. + Demonstrable history of Analyst Relations achievements. + Experience using social media and team collaboration tools. \#LI-BS1 MIN: $110K MAX: $125K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** The Verint Global Procurement Team is looking to build upon the past few years of incredible growth and success by further developing our Regional procurement team. We have already provided excellent, growing commercial support to underpin Verint's strategic objectives, and by joining us now at this exciting time, you will be integral to develop this further. Verint has invested in key technology to support our Global Procurement team, from integrated P2P and contract register software, to the nirvana of a live spend cube for deep dive spend analysis! Reporting to the Head of Regional Procurement within the Global Procurement team, you will be given the flexibility and autonomy to drive agreed strategies, deliver initiatives and bring the role to life. We are looking for strong Procurement generalist, who will be responsible for the procurement of indirect goods and services across AMERs Marketing and HR whilst also supporting AMERs Legal and Finance. You will lead negotiations, identify and deliver real value for the business while collaborating with cross functional teams in accordance with the company's procurement policies and procedures for North America. We have the processes, procedures and systems in place, we need a highly proactive individual to make the role their own and to champion procurement within the business. **Principal Duties and Essential Responsibilities:** + Proactively leads assigned NA corporate categories, focusing predominately on Marketing and HR services with tactical support of Legal and Finance. while driving broader procurement objectives. + Implement spend management strategies and practices for assigned categories, + Works closely with teams to identify opportunities, aggregate spend and standardize services to leverage purchasing power and achieve positive results. + Progressing business requirements via our P2P system, approving POs, New Vendor onboarding, contract review and routing. + Manages and reports cost savings and cost reductions as defined by Verint Global Procurement procedures. + Responds and resolves issues with contracts, technical and operational support, and invoicing. + Build, influence and sustain service-led relationships with internal stakeholders, to improve decisions regarding budgeting, forecasting, compliance, quality and contracting. + Influences behavioral change through coaching and collaborating with individuals and teams on their engagement with the purchasing team. + Ensures that all procurement projects and activities are following the Global Procurement policy and procedures. + Ensures compliance with standards, designated systems, governance, ethical, and legal requirements and communicates changes to such requirements to relevant stakeholders. **Minimum Requirements:** + Bachelor's Degree in Business, or related field required or equivalent work experience. + 5+ years of experience in managing procurement spend with delivered results in cost savings and negotiations. + Ability to fully own tasks from start to finish with minimal management oversight and to maintain a positive attitude throughout typical work-related challenges. + Must be a highly proactive and enthusiastic individual who enjoys bringing their skills and experience to all procurement projects they undertake. + Proven experience in interpreting and executing legal agreements and service schedules. + Advanced knowledge of the procurement purchase to pay process. + Strong stakeholder and supplier relationship management skills. + Experience interacting with all levels of the organization including senior management. + Strong interpersonal and communication skills, both verbal and written. + Able to suggest improvements to tasks, relationships, and processes. + Highly organized with excellent time management skills and the flexibility to manage multiple projects. + Proficient in MS Office Suite. + US remote role requiring the ability to work EST/CST hours. + Limited domestic/international travel up to 2 times annually due to meetings. + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. \#LI-BS1 MIN: $90K MAX: $110K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** Verint's Cloud Automation Engineer designs, develops and implements automated solutions for cloud deployment, scaling, and management in cloud environments. Their focus is on enhancing the efficiency, scalability, and reliability of Verint's software systems by leveraging cloud technologies and automation techniques. This role requires considerable experience hosting large-scale platform services running on Kubernetes Clusters as well as a strong belief that automation is the only way to deliver and support platform services in a reliable and scalable way. The Cloud Automation Engineer works with Cloud Engineering leadership and Verint's application teams to develop creative solutions satisfying technical and business requirements. **Principal Duties and Essential Responsibilities:** + Install, operate, debug and support large Kubernetes clusters + Deploy and support CI/CD pipeline, image scanning, encryption handling, service mesh technologies, identity, gateway + Build images, such as GPUs for supporting application teams + Recommend processes, technologies and other improvements intended to benefit productivity, efficiency and/or quality of Verint's solutions + Providing subject matter expertise for cloud platform support + Manage, evolve, and debug large-scale production Kubernetes clusters + Develop automation through python, terraform, GitOps for automated deployments in development and production environments + Research new technologies to improve Verint's developer platform + Work on complex projects with minimal supervision + Provide support for Kubernetes-based platform users, answer questions and guide teams + Write high-quality, standardized scripts, configurations, and tests to increase platform reliability through automation + Create and maintain advanced observability solutions for platform systems + Quickly create Proof-of-Concept systems to validate ideas and test new technologies + Write high-quality technical and user-facing documentation for software systems + Collaborate with architects, stakeholders, and other engineers to design and produce platform solutions **Minimum Requirements:** + Bachelor's Degree in Computer Science, Engineering or a related field or equivalent experience + 5 years' experience in operating globally distributed infrastructure in a 24/7, five 9 environment + Ability to manage multiple priorities and parallel projects with strong organizational, and time management skills + Experience working in a remote team environment + Experience with Git version control + 3+ years' experience with Kubernetes, Containerization + 5+ years' experience with basic scripting in Bash, Python, etc. + Experience with Infrastructure as Code tools such as Terraform + Experience with Cloud hosting services: AWS, Azure, GCP + Experience with CI/CD systems such as Jenkins, Harness, GitLab CI/CD, etc. + Ability to take ownership of assignments and drive to resolution + Ability to work in a fast-paced, high-energy environment + Excellent communication and collaboration skills + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations **Preferred Requirements:** + Experience with identity solutions such as Keycloak + Experience with Hashicorp suite, including Vault, Consul, Boundary + Experience with Redhat Openshift/OKD and its ecosystem + Experience with observability systems such as Datadog + Experience working with and deploying on Linux operating systems \#LI-KD1 MIN: $110K MAX: $133K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** Verint's Architect is responsible for driving the technical roadmap and direction in all aspects of the development of platforms and applications. Subject to specialization, the Architect leads the design, development, testing, publishing, and support of different cloud-based products and solutions and provides subject matter expertise for customer implementation and cloud platform support. Verint's Architect is expected to be engaged in direct coding in new areas to bootstrap teams. They work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes and they provide recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and quality of the solutions developed by the team and lead the implementation of new solutions. **Principal Duties and Essential Responsibilities:** + Drive cloud-native architecture and implement best practices for software development. + Utilize expertise and broad development experience to provide technical leadership to development team members. + Drive the technical architecture, design and development of various product lines. + Drive continuous integration and delivery of product using test-driven product development. + Effectively communicate designs and architectures at levels appropriate for different target audiences. + Maintain a forward-thinking approach with an awareness of new technologies available. + Apply service-oriented architecture (SOA) and Microservices disciplines to architect highly available and scalable cloud services. + Ensure that team adheres to the design and specifications outlined in the architectural vision and more importantly the product goals. **Minimum Requirements:** + Bachelor's degree in Computer Science, Software Engineering, or related Engineering or Technology degree program or equivalent experience + 8 years' experience in software design and development using Golang and/or Java Spring + Experience with Cloud-native architecture and data pipelines using Docker, Kubernetes, Terraform, Apache Kafka, Zookeeper, Redis, or similar technologies + Experience with relational and NoSQL databases (Postgres, Dynamo and others) + Familiarity with application monitoring, infrastructure monitoring and log aggregation tools like Datadog + Experience managing source code control and CI/CD tools like GitHub, Jenkins or similar + Experience with developing multi-tenant SaaS application in either AWS, GCP or Azure + Strong technical, analytical and troubleshooting skills + Experience with Agile and DevOps methodologies + Experience with Linux operating system + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations **Preferred Requirements:** + Works well with minimal supervision and willingness and ability to take action independently + Advanced administration and troubleshooting skills with respect to process, technology, software builds, and software releases + Familiarity with contact center operations and technology + Ability to utilize third-party documentation as the sole information source to design and develop solutions for third-party products + Proven organizational skills, time management skills, and project leadership skills + Excellent written and verbal communication skills + Ability to prioritize and delegate tasks across team boundaries and/or for geographically dispersed teams + Experience with large-scale software development projects + Experience with Machine Learning libraries using Java or Python + Ability to communicate and explain technical concepts to a broad audience, which may include individuals with varying levels of technical knowledge and with different business perspectives \#LI-KD1 MIN: $140K MAX: $170K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** **Overview of Job Function:** As the Vice President, GTM Strategy - WFM, you will be responsible for our WFM Strategy and offers to drive overall business growth. This will include all WFM offering materials including, pricing, tools, messaging, sales programs, and enablement materials to support market growth. This role is reporting into the Verint Product Organization, and you will work together with a small team of GTM experts to develop a market leading offering strategy and to operationalize it across all company functions. To succeed in this role, you'll need a deep understanding of GTM strategy, process and execution to successfully deliver offerings into our sales and partner channels, as well as having a deep understanding of the contact center market landscape, WEM solutions, competitive analysis, and pricing strategy. A strong understanding of SaaS business models, Data, AI, and enterprise IT ecosystems is required. You will also need strong communication skills so that you can effectively serve as a spokesperson for Verint's solutions to our customers, prospects, and partners at the senior executive level, as well as to industry analysts and influencers. **Principal Duties and Essential Responsibilities:** + Business Results - own the offer by driving the strategy that will lead to an improved position in the market. + Work with our go-to-market, product management, and sales teams to evolve and develop our WFM vision and positioning. + Innovation - define market requirements for your solutions using customers' needs, market dynamics, industry trends and the competitive landscape as inputs. + Messaging - develop positioning and messaging that differentiates Verint and resonates with buyers, highlighting business value, impact, and ROI. + Content - partner with marketing and sales enablement to ensure compelling content is developed that reinforces offering positioning and messaging. + Sales enablement - work with the sales enablement team to deliver compelling training for our global sales teams and partners in support of new offering launches. + Communicate the Open Platform and WFM value proposition to varying technical and non-technical clients, including Executive C-level management, VP, and Director levels, and end-users. + Thought Leadership - influence industry analysts, media, and customers to share Verint's vision for the market and our solutions. + Work with a variety of matrixed organizations, including engineering and go-to-market to ensure successful prioritization and execution of product roadmap and development. + Competitive intelligence - track and deeply understand the competitive landscape for legacy players and new entrants and develop competitive positioning for our solutions. + Lead, mentor and coach a go-to-market team, including staffing, performance management, and talent development, etc. **Minimum Requirements:** + Bachelor's degree in marketing, technology, business, or equivalent experience + Minimum of 15+ years of overall experience in go-to-market strategy and execution with a minimum of 10+ years' progressive leadership experience + Experience with WFM and WEM solutions and as a practitioner in that space + Extensive experience with SaaS software + Proven ability to drive the strategy of a market leading software solution with double digit annual growth + Consultative sales experience especially in client adoption of cloud solutions + Ability to mix deep technical expertise with simple, everyday language to deliver a story that is memorable, educational, and useful + Strong collaboration skills with the ability to influence and work effectively in a highly matrixed environment to garner support, transfer enthusiasm, spark innovation, drive execution and resolve conflicts and challenges + Effective at interacting with a wide range of audiences, including the executive level, demonstrating exceptional interpersonal, oral, and written communications abilities + Effective problem solver with strong business acumen, creativity, and high analytical skills + Adept at quickly understanding new technologies and identifying business value + Proven ability to work effectively across a diverse and matrixed organization + Excellent leadership, communication, and collaboration skills at an executive level + Ability to travel up to 50% + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations + The ability to obtain the necessary credit line required to travel \#LI-BS1 MIN: $225K MAX: $250K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** The Associate Contracts Manager is responsible for preparing orders, standardizing repeatable provisions to be utilized in orders, nondisclosure agreements, and other matters related to customers and prospects. The position is also responsible for reaching a consensus through cross functional collaboration with Sales, Finance, and our customers. The Associate Contracts Manager is also responsible for drafting clear and precise terms to accurately reflect the business deal, and general understanding of legal and business concepts related to agreements. **Principal Duties and Essential Responsibilities:** + Prepare drafts of order related terms, amendments, addenda, which are moderate to complex, non-routine contractual instruments. Ensure the preparation of terms is clear and concise to reflect the business deal and legal contractual concepts. + Manage, revise, and finalize all NDAs. + Consult with Contracts Managers and Attorneys and recommend alternative contract solutions. + Review, verify and maintain all required approvals for extraordinary provisions used in orders, amendments, etc. + Gain, through training, and maintain a current knowledge of software licensing terms and revenue recognition policies. + Initiate, build and maintain relationships with other Contract Managers, Attorneys, Sales, Finance, and any other relevant stakeholders. **Minimum Requirements:** + Bachelor's degree in Business Administration or equivalent work experience. + 2-3+ years of experience in contract administration to include reviewing, drafting, modifying, and making recommendations to contracts. + Excellent communication skills. Listens, summarizes, and probes in order to create concise and open communication. + Excellent analytical and logical thinking skills. Addresses non-routing issues. Balances options to determine most appropriate actions. Initiates/facilitate contribution/input from others in order to achieve understanding and make sound informed decisions. + Good MS Office skills such as Word and PowerPoint with the ability to prepare and present as needed. + Ability to learn and maintain familiarity of software revenue recognition rules. + Ability to work semi-independently with general supervision and direction. + Ability to work in a global, team environment. Appropriately includes, consults, collaborates, and shares relevant information with team members effectively. + Very detail oriented and able to prioritize workload. + Ability to work in fast-paced and high-stress situations. + Limited domestic travel required for business meetings. + This is a US remote role with a _preference_ to being based in Atlanta, GA. + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. **Preferred Requirements:** + Contract administration experience in the technology industry and familiarity with software recognition rules. \#LI-BS1 Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** Verint's Manager, Engineering leads one or more product engineering teams within our WFM product family. This Manager serves as a driver to organize development, quality verification and delivery of large-scale, high availability solutions. The ideal candidate is fluent in the latest technology trends, well familiar with Jira workflow, skilled in Java and C++ technology stack and has a proven ability to succeed in a high-paced, agile environment. **Principal Duties and Essential Responsibilities:** + Define and lead operational plans for product infrastructure development, creating new infrastructure components and expanding existing ones + Manage the overall software development process including architecture, design, implementation, testing, deployment and support + Lead a team of highly technical engineers through influential and inspirational leadership, participating in hiring, developing and retaining critical talent + Deliver high quality enterprise-grade solutions under aggressive timelines and within budget + Create processes, infrastructure, and a culture that enables a geographically disperse team to collaborate effectively and create sustained, effective technological engineering practices across multiple competing product initiatives + Work closely and in partnership with Product Management, Solutions Delivery and Operations teams + Manage customer escalations when needed **Minimum Requirements:** + Bachelor's degree in Computer Science or related field or equivalent experience + Minimum of 8 years of overall engineering experience including a minimum of 4 years of management and leadership experience + Expertise in software development using Agile/SCRUM, scaled agile or similar methodologies + Strong leadership, project management, time management and problem-solving skills + Expert level technical knowledge: OOP, systems architecture, C/C++/Java and related frameworks, relational databases, CI/CD (tools and processes) + Hands on experience architecting and supporting highly scalable solutions + Good knowledge of software algorithms and design patterns + Understanding of operation research methodology and mathematical optimization + Understanding of operation research methodology, statistics, methods of optimization and discrete simulation + Understanding of forecasting and scheduling algorithms + Ability to quickly learn the product functionality and system behaviors + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. **Preferred Requirements:** + Master's degree in Computer Science or related field + Experience in workforce management \#LI-KD1 MIN: $140K MAX: $170K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

_At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at_ _*************** _._ **Overview of Job Function:** The Managed Service Engineer is a member of Verint's Managed Service team and plays a critical role in developing strong customer partnerships by maintaining the operational integrity of the customer's Verint environment and application. This role is uniquely dedicated to one of Verint's key clients, allowing the Managed Service Engineer to work as an extension of the customer team, fostering deep collaboration and understanding of their specific needs. The Managed Service Engineer works as an extension of the customer team and serves as the first line of defense against issues impacting performance and/or reliability, ensuring that any technical or application problems are identified in a timely manner and resolved quickly to maximize customer uptime. The role encompasses a wide range of tasks from understanding Verint applications to monitoring system performance to deploying updates and patches, all focused on maintaining seamless operation of business-critical applications for our customers. This role is remote and can be based anywhere in the United States. However, candidates located in or near Charlotte, NC are preferred to enable closer collaboration with our client's team. **Principal Duties and Essential Responsibilities:** + Investigate and manage complex system and/or application issues to resolution, engaging and driving internal and external resources to action, as needed + Coordinate with Verint Support and Development teams to identify workarounds, analyze root cause, and implement long-term fixes + Monitor customer environments to proactively anticipate and/or identify business impacting issues + Escalate to other resources, advise customers, propose solutions and effectively respond to service performance issues + Perform systems management for on-premises and cloud-based servers, including patch management, system monitoring, proactive and reactive troubleshooting + Assist in the planning and execution of system updates + Engage in small consultancy style application-oriented projects and handle complex incidents + Proficient in uncovering, understanding, and communicating full scope and business impact of issues reported by the customer to achieve timely resolution of issues + Possess a solid understanding of the Verint application's features and functionality and how it aligns with customer business objectives + Maintain clear, effective communications with all stakeholders both external and internal + Create documentation in a variety of situations - RCAs, change requests, bulletins, etc. - that is professional and easy to understand + Manage time effectively to complete assigned work and adapt schedule based on customer needs and priorities + Make a positive contribution to Verint's Managed Services team through continuous improvement and knowledge sharing + Work closely with clients to identify their needs and ensure client satisfaction **Minimum Requirements:** + Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience + 5+ years of technical support, software installation or other engineering experience in an enterprise software industry + Strong written and verbal communication skills; ability to translate the explanation of technical concepts to a broad audience which may include varying levels of understanding and perspectives + Proficient in analyzing log files and understand the root cause of the issue + Familiarity with database querying (SQL) and basic understanding of networking and security principles + Proficiency in learning various applications, how they are used, and the impact to business needs + Experience in working with web-based products hosted on Windows based servers + Prior experience with the installation, support, usage, or administration of Verint software + Highly motivated with an ability to execute independently + Up to 10% of travel within the US + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations **Preferred Requirements:** + Familiarity with Contact Center operations and technology software and tools + Experience with Security such as Single Sign-On with Windows & other security aspects + 5 years' experience in a customer-facing role within a technological environment \#LI-KD1 Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** Verint's Customer 360 Director leads our customer-led growth program. This strategic program leverages customer insights to qualify and quantify customer value, then operationalize and optimize the end-to-end customer experience. The role will collaborate with virtual account teams including account executives, customer success managers, professional services, customer care and renewal managers to ensure customer satisfaction, retention, and growth of our most key strategic accounts. The Customer 360 Director provides strategic guidance and program management oversight to enable positive customer experiences and foster long-term partnerships with customers. **Principal Duties and Essential Responsibilities:** + Engage with customers and Verint business stakeholders to accelerate initial and sustainable customer value. + Develop and implement proactive strategies to enhance the customer 360 program. + Orchestrate customer 360 meetings with account executives, customer success managers, professional services, customer care and renewal managers to discuss customers and account plans. + Own named customers and work with customer 360 teams to drive desired customer and business outcomes. + Collaborate with technical teams to continuously improve our AI powered enterprise sights. + Analyze data to improve customer experience and identify and help drive functional and cross-functional areas of improvement. + Establish and implement cross-functional processes to support the success of the customer 360 program. + Drive accountability of the team to key attain key metrics. **Minimum Requirements:** + Bachelor's degree with 10 years of experience in a combination of business functions such as sales, customer success, support, and account management + 8 years' experience managing large, cross-functional, strategic programs Adept at working with all levels within the organization, including senior leaders, to drive change + Proven ability to collaborate effectively on complex projects in a matrixed environment + Proven ability to think strategically and translate strategy into execution + Excellent verbal and written communication skills capable of evangelizing customer success into the wider organization and supporting the transition to a SaaS culture + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. **Preferred Requirements:** + Contact Center and/or Unified Communications experience + Experience managing renewal activities in a B2B SaaS environment \#LI-KD1 Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** The Platform consultant operates as an executive evangelist of the Verint Open CCaaS platform. This senior role combines technology and business development to leverage the latest solutions in the Verint platform. In close collaboration with other functions, the Platform Consultant establishes close relationships with our customers' Senior Executive teams. Through the in depth understanding of the market, our customers' needs and the Platform's ability to drive a significant ROI, the Platform Consultant operates as trusted advisor to the customers' C-suites. The Platform Consultant works closely with solutions and product teams and will educate and evangelize to markets, customers & partners. . **Principal Duties and Essential Responsibilities:** + Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer's ROI - increased capacity and improved CX experience. + Manage and nurture executive customer relationships through ongoing ROI discussions in marque accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success. + Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI. + Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the "platform of choice" for their contact center. + Present In-depth Verint's Engagement Data Hub to senior IT and Data Science teams. + Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint's platform. + Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge. + Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform. + Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem. + Identify white spaces in customer accounts and drive closure of opportunities. + Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends. **Minimum Requirements:** + Bachelor's Degree or equivalent work experience. + Five (5) to Seven (7) years' of experience in AI and Data Science. + 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of solutions across the contact center as a practitioner. + Strong ability to communicate effectively with senior executives. Able to couple technical Platform capabilities with a compelling value proposition. + Excellent skills leading internal stakeholders. Can operate as a natural leader - based on SME and business acumen/knowledge - to lead internal functions in creating the best possible value proposition for our customers. + Knowledge of contact center solutions is an advantage. + Working knowledge of the data ecosystems such CRMs, CDPs, and ERPs. + Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure, and Snowflake. + Strong networking abilities. + Strong analytical and critical thinking skills. + Excellent customer service and leadership skills. + Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer's senior-level executives. + Travel approximately 30-50%. + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. + The ability to obtain the necessary credit line required to travel. \#LI-BS1 MIN: $100K MAX: $140K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** Verint's Senior Database Engineer is responsible for all aspects of database design, implementation, and operation. This highly skilled, hands-on Senior Database Engineer requires extensive proficiency involved in all aspects of the development and operations of cloud-based software solutions. The Senior Database Engineer monitors, analyzes, administers, tunes and develops databases and related application components while working closely with a global team of engineers to build robust solutions. The Senior Database Engineer provides recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions and leads the implementation and operations of new solutions. **Principal Duties and Essential Responsibilities:** + Lead design, development, and operations of PostgreSQL and other databases + Design and develop database code for applications and ETLs + Ensure database security, integrity, performance, and availability through active monitoring + Recommend and lead changes required for system reliability and performance + Interface with multiple components and systems with ETLs and data transfer functions + Produce cost modeling of infrastructure and storage with proposals for savings + Communicate relevant risks and issues to team leads and management + Mentor and review work from more junior members of the team + Ensure the prioritization of scope (including defects) is understood + Support opportunities to address technical debt as part of a release + Support the design process and ensure it complies with product architecture + Support planning activities such as time and work estimates, dependencies, risk areas, and sequencing tasks **Minimum Requirements:** + Bachelor's degree in computer science, engineering or related field + 5 years experience in designing, monitoring, analyzing, and administrating RDBMS systems + Ability to manage multiple priorities and parallel projects with strong organizational, time management, and project leadership skills + Ability to lead small teams virtually + Expertise in PostgreSQL database architecture + Expertise in implementing and maintaining highly available configurations with disaster recovery for mission critical or tier-1 applications + Experience with ETL and data warehouse tools like airflow, SSIS, redshift + Experience with database query optimization, performance troubleshooting, and capacity planning + Experience with version control systems e.g. GitHub + Ability to take ownership of assignments and drive to resolution + Ability to work in a fast-paced, high-energy environment + Experience writing clean, readable, and maintainable code + Experience with automation tools and scripting for automating routine work + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations **Preferred Requirements:** + Experience with other SQL/NoSQL databases: SQL Server, MongoDB, DynamoDB, InfluxDB, Neo4 + Experience with streaming / pipelining infrastructure like Kafka + Experience with containerized runtime environments: Docker, Kubernetes + Experience with Cloud hosting services: AWS, Azure, GCP + Experience working in both legacy and greenfield codebases \#LI-KD1 MIN: $140K MAX: $150K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** Verint's Automation Engineer, Cloud provisions, configures and maintains Verint's cloud defined as code that is secure, scalable and highly available. **Principal Duties and Essential Responsibilities:** + Automate the provisioning, configuration and maintenance of the cloud infrastructure; defined as code that is secure, scalable and highly available + Build, set up and maintain new development tools + Troubleshoot problems within automation tooling + Write specifications and documentation for automation tooling in a process-oriented fashion + Participate in project planning meetings to share knowledge of system options, risk, impact and cost / benefit information + Engage in code / design reviews and peer-programming efforts to build solutions + Review human-executed work tasks and design automation or pipeline improvements + Work with teams to create CI/CD pipelines to deliver autonomous deployments at scale + Design automation for Windows, Linux, and Containers in a complex global multi-cloud environment **Minimum Requirements:** + Pursuing Bachelor's degree in Computer Science or related technical degree + Experience interacting with REST APIs + Ability to work both independently as well as in a dynamic, distributed team environment + Exceptional analytical and problem-solving skills + Strong understanding of how to secure AWS environments and meet compliance requirements (PCI, SOC, HIPAA) + Strong time management, written and verbal communication skills + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. **Preferred Requirements:** + Experience with Ansible + Solid foundation of networking, Windows and Linux administration + Experience in a DevOps/Platform/Infrastructure role utilizing AWS / Azure / GCP cloud + Experience deploying and managing cloud infrastructure utilizing Terraform, Ansible, Python, PowerShell + Experience with Python or other similar scripting language + Experience managing Jenkins or similar CI/CD service + Experience with Docker and / or Kubernetes + Experience with source control tools such as Git, Jira as well as documentation control tools such as Confluence \#LI-BM1 MIN: $25/HR MAX: $30/HR

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** The Account Executive is responsible for driving business in assigned accounts (new and installed as assigned) with a concentration on new add-on business and product expansion across the Midwest Territory. The AE is expected to identify, drive, and sell Verint solutions and maintain effective account relationships within their assigned territory. The AE is responsible for owning and setting the account strategy and vision and developing a plan to execute the tactics and strategies necessary to hit both quarterly and annual sales objectives. This role will also be responsible for establishing and maintaining effective cross-functional relationships and interactions with other internal departments such as Pre-Sales, Channels, Sales Operations, Product House, and Customer Support to name a few. **Principal Duties and Essential Responsibilities:** + Execute the Company's sales strategies and achieve established sales quota in the assigned territory by identifying business opportunities through territory management, target account prospecting, and profiling. + Responsible to lead all regularly scheduled calls and assign tasks with accountability to the virtual team members. + Owns the Executive relationships and is responsible for understanding the customers' business needs and direction. + Be up to speed with all current events within the account, understand the political landscape, be able to manage relationships at all levels, and be able to map our solutions to help them meet their business objectives. + Develops and owns the overall sales pipeline and is responsible for both closing and prospecting into Verint's top accounts. + Effectively conducts interaction with accounts at all levels: face-to-face calls, conference calls, Webex, and email communications. + Thoroughly assess the customer's needs and present the appropriate solution, utilizing the region's Solutions Engineer(s) as needed. + Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and loyalty with customers. + Provide effective sales presentations and product demonstrations to assigned customers and prospects. + Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage. + Provide the sales management team with accurate and timely reporting of activities including weekly and monthly sales forecasts, the status of the sales pipeline, and results of prospecting activities. + Provide routine and accurate updates to the Company's sales database with account activity and status. + Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends. **Minimum Requirements:** + Bachelor's Degree or equivalent work experience. + Five (5) years of sales experience and success in selling high-value, complex, and long sales cycle enterprise software and/or high-value services. + Proven and successful sales track record of quota attainment. + Must be able to effectively prospect and identify business opportunities, conduct needs analysis, and present and close solutions sales to targeted accounts. + Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer's senior-level executives. + Must possess excellent negotiation and closing skills with the proven ability to qualify prospects from both an operational and financial standpoint. + Travel approximately 50-75%. + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. + The ability to obtain the necessary credit line required to travel. **Preferred Requirements:** + Working knowledge of value-added ROI business process sales engagements/tools. + Knowledge of Workforce Management, and /or CRM/ERP software background desired. + Bachelor's Degree or equivalent sales experience. \#LI-BM1 MIN: $130k MAX: $150k Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** Verint's DevOps Engineer ensures we have the right process, practices and tooling for delivering our enterprise suite of products to cloud. This role automates the processes of building, packaging, provisioning and deploying on-premise and SaaS applications and participates in all DevOps activities working with various technologies such as Docker, Kubernetes, Terraform, FluxCD and more. **Principal Duties and Essential Responsibilities:** + Manage and maintain DevOps infrastructure, tools for product delivery to AWS/Azure/GCP + Automate infrastructure deployment, product deployment to the staging and production + Support problem resolution across all facets of product delivery + Provide recommendation to product architecture group to enhance delivery + Participate in internal departmental activities + Design/Architecture/Code Reviews, QE optimization, development pipeline improvements, process discussions etc. + Ensure availability, reliability and performance of Automation and delivery mechanism + Triage environments and act as a personal trainer to user community + Effectively prioritize and execute on tasks for multiple projects simultaneously + Ensure projects are delivered on time + Recommend cost saving measure/automation to reduce implementation costs **Minimum Requirements:** + Bachelor's degree in Computer Science, Engineering or a related degree or equivalent experience + 3 years' experience with Linux based applications + 3 years' experience developing and maintaining Continuous Integration/Continuous Delivery pipelines using Jenkins or any other CI/CD tooling + 3 years scripting and programming experience in Python, Bash + 3 years' experience with SCM tools such as GitHub/Gitlab + 2 years working with private/public cloud platforms AWS, Azure or GCP + 2 years working with IaC & Configuration Management tools such as Terraform, Helm, or FluxCD + Experience with Kubernetes + Monitoring alerts originating from tools like Prometheus, AlertManager, Datadog, or Prometheus + Strong troubleshooting & debugging capabilities in an agile software development team environment + Ability to communicate effectively and work well within a team across regions and remotely in order to timely deliver projects + Ability to follow process but to remain flexible in achieving project objectives + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. **Preferred Skills:** + GCP/AWS professional certifications + Kubernetes Certified Admin (CKA) \#LI-KD1 MIN: $100K MAX: $125K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** The Sr. Solution Architect- AI plays a critical role in driving the adoption of Verint's innovative solutions by designing tailored architectures that meet our customers' unique needs in collaboration with the Verint Cloud Platform. Primary areas of focus will include aligning Verint Da Vinci AI and Verint CX Automation technologies with customers' business objectives. This role work closely with sales, services, engineering, and customer teams to ensure successful project design, delivery and customer satisfaction. While creating strong partnerships with customers. **Principal Duties and Essential Responsibilities:** **Solution Design** + Develop and implement comprehensive solution architectures for Verint products supporting premise, hybrid and full cloud deployments in the Verint Cloud Platform. + Deep understanding of various IT technologies, including: + Cloud computing platforms + Generative AI and AI Technologies + Solution Architecture + Network and Security protocols + Analyze customer technologies and requirements, to design and create technical specifications and architectures to meet customer demands. + Collaborate with engineering teams to ensure seamless integration of Verint solutions with existing customer environments including Telephony, Data Lakes, Reporting, CRM and more. **SaaS Solutions** + Guide customers through the migration of premise Verint solutions to cloud-based environments. + Support and address connectivity, security, and migration challenges. + Conduct RFP/RFI evaluations and security assessments. **Verint Da Vinci AI** + Partner with sales teams to promote Verints Da Vinci AI capabilities and assist customers in understanding their benefits, security implications, and potential use cases. + Address customer objections and provide guidance on complex AI-related topics including security, connectivity and data protection. **Minimum Requirements:** + Bachelor's Degree in Business Administration or equivalent work experience. + Minimum 7 Years of Presales Solutions Consulting, with strong focus on Artificial Intelligence and Telephony technologies. + Strong technical expertise in Verint products and solutions. + Deep understanding of cloud technologies, including cloud migration strategies and security best practices. + Core understanding of Artificial Intelligence including Generative AI and Large Language Models, Telephony Integrations, and infrastructure best practices. + Proven ability to design and implement complex technical solutions. + Excellent communication and interpersonal skills. + Strong problem-solving and analytical skills. + Ability to work effectively independently and with a team in a fast-paced, collaborative environment. Demonstrated highly developed project management and organizational skills. + Ability and proven experience interfacing with all levels of management. + Travel expectations are 50-60%. + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations + The ability to obtain the necessary credit line required to travel. \#LI-BS1 MIN: $150K MAX: $180K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** Verint's Strategic Customer Engagement Director focuses on building long-term, mutually beneficial partnerships with key Verint customers, opportunities to drive value, and ensuring customer satisfaction and retention. The Strategic Customer Engagement Director acts as a bridge between the company and several key accounts throughout the customer life cycle, understanding their needs and strategically guiding them towards a rapid realization of differentiating business outcomes. **Principal Duties and Essential Responsibilities:** + Serve as the strategic point of contact for assigned enterprise accounts, fostering strong, trusted partnerships with customer executives and key stakeholders + Proactively identify recommendations to reduce the risk/impact of potential problems, flagging and developing escalation resolution plans as necessary + Act as a trusted advisor by providing insights, recommendations, and industry best practices to guide customers toward optimized outcomes + Develop and execute Joint Success Plans aligned to customer goals, tracking measurable business outcomes and delivering consistent value + Through a deep understanding of clients' objectives, challenges, and needs, identify opportunities to add additional strategic value for key accounts, whether through new products, services, or solutions, driving increased ARR + Partner with internal stakeholders such as Sales, Support, Services, and R&D to ensure alignment and deliver on client expectations + Monitor customer performance against key KPIs (renewals, adoption, NPS/CSAT), identify trends, and provide actionable insights to internal and external stakeholders + Cultivate strong, long-term relationships with key clients, acting as a trusted advisor and advocate + Ensure customers remain renewal-ready by proactively addressing adoption challenges, demonstrating realized value, and reinforcing partnership success **Minimum Requirements:** + Bachelor's degree in a technology discipline or related field, or equivalent experience + 10+ years overall experience in a customer facing role including 6+ years in a technical support center and/or 6+ years in an account management capacity + 3+ years of experience with an enterprise software provider + Strong technical aptitude with the ability to translate complex solutions into business outcomes for executive audiences. + Ability to effectively and successfully handle customer service issues and conflict situations + Ability to learn and retain knowledge on new applications and use the knowledge in daily interactions + Demonstrated success in value realization, adoption management, and retention for enterprise software customers + Excellent written and oral communication skills + Ability to comprehend and communicate technical information to technical and non-technical audiences, and explain impact in business terms + Ability to create and present executive level presentations + Ability to prioritize and drive issues to a successful resolution on behalf of the customer + Demonstrated ability to multi-task and act with a sense of urgency at all times + Proven ability to increase and sustain exceptional customer satisfaction results + Demonstrated ability to utilize tools such as MS Office Suite and CRMs + Willingness and ability to travel up to 20%, occasionally at short notice + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations + The ability to obtain the necessary credit line required to travel **Preferred Requirements:** + Experience with the installation, support, usage, or administration of Verint software + Previous experience with Oracle CRM and/or ERP solutions + Enterprise application professional services experience + Contact center operations experience + Project management experience / PMP certification + Resource management experience + Application Managed Services operations experience + Strong understanding of SaaS, CX-Automation, or CCaaS industries \#LI-BM1 MIN: $120K MAX: $150K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** The Account Executive is responsible for driving business in assigned accounts (new and installed as assigned) with a concentration on new add-on business and product expansion across the West Territory. The AE is expected to identify, drive, and sell Verint solutions and maintain effective account relationships within their assigned territory. The AE is responsible for owning and setting the account strategy and vision and developing a plan to execute the tactics and strategies necessary to hit both quarterly and annual sales objectives. This role will also be responsible for establishing and maintaining effective cross-functional relationships and interactions with other internal departments such as Pre-Sales, Channels, Sales Operations, Product House, and Customer Support to name a few. **Principal Duties and Essential Responsibilities:** + Execute the Company's sales strategies and achieve established sales quota in the assigned territory by identifying business opportunities through territory management, target account prospecting, and profiling. + Responsible to lead all regularly scheduled calls and assign tasks with accountability to the virtual team members. + Owns the Executive relationships and is responsible for understanding the customers' business needs and direction. + Be up to speed with all current events within the account, understand the political landscape, be able to manage relationships at all levels, and be able to map our solutions to help them meet their business objectives. + Develops and owns the overall sales pipeline and is responsible for both closing and prospecting into Verint's top accounts. + Effectively conducts interaction with accounts at all levels; face-to-face calls, conference calls, Webex, and email communications. + Thoroughly assess the customer's needs and present the appropriate solution, utilizing the region's Solutions Engineer(s) as needed. + Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and loyalty with customers. + Provide effective sales presentations and product demonstrations to assigned customers and prospects. + Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage. + Provide the sales management team with accurate and timely reporting of activities including weekly and monthly sales forecasts, the status of the sales pipeline, and results of prospecting activities. + Provide routine and accurate updates to the Company's sales database with account activity and status. + Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends. **Minimum Requirements:** + Bachelor's Degree or equivalent work experience + Five (5) years of sales experience and success in selling high-value, complex, and long sales cycle enterprise software and/or high-value services. + Proven and successful sales track record of quota attainment + Must be able to effectively prospect and identify business opportunities, conduct needs analysis, and present and close solutions sales to targeted accounts. + Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer's senior-level executives. + Must possess excellent negotiation and closing skills with the proven ability to qualify prospects from both an operational and financial standpoint + Travel approximately 50-75%. + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations + The ability to obtain the necessary credit line required to travel **Preferred Requirements:** + Working knowledge of value-added ROI business process sales engagements/tools + Knowledge of Workforce Management, and /or CRM/ERP software background desired + Bachelor's Degree or equivalent sales experience \#LI-BM1 MIN: $100,000 MAX: $120,000 Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at ************** . **Overview of Job Function:** The Category Manager will be responsible for leading the strategic procurement of goods and services, sourcing, negotiating and contract management for the enterprise IT categories, including telecom, data network services, hardware, cloud and IT services. This includes leading cross functional teams to determine and execute the category sourcing strategy, requirements, vendors, and supplier selection. The Category Manager will be responsible for the supplier relationships and ensuring compliance of vendor engagements in accordance with the company's procurement policies and procedures. **Principal Duties and Essential Responsibilities:** + Lead, develop and implement assigned category specific plans and remain accountable for targets aligned with procurement objectives. + Demonstrate cross functional leadership, working closely with teams to identify opportunities, aggregate spend, standardize telecom and data network services, hardware, cloud and IT services as required to leverage purchasing power and achieve results. + Bring strategic thinking to spend categories to support execution of business transformation strategies. + Interface and persuade cross-functional teams, including senior leadership, to ensure seamless execution of category plans. + Use current spend information/data and business knowledge to identify sourcing projects for individual subcategories and develop an overall cost reduction plan. + Communicate, execute, and implement strategic category initiatives. + Lead complex, strategic sourcing projects and obtain cost savings through supplier negotiations, event driven activities and alternate sourcing. + Monitor current category market conditions to identify potential supply challenges and develop supply continuity plan. + Manage all vendors as required, including key suppliers with global and/or critical contracts. + Respond and resolve issues around the contract, technical and operational support, and invoicing. + Establish global collaboration and proper alignment with cross functional teams and stakeholders. + Responsible for interfacing with stakeholders to improve decisions regarding budgeting, forecasting, sourcing, compliance, quality and contracting. + Build and maintain positive business relationships with suppliers and stakeholders yielding effective partnerships. + Initiate and lead supplier business reviews that address performance, technology, roadmaps, business growth strategies and supply market changes. + Ensure all procurement projects and activities follow the Global Procurement policy and procedures. **Minimum Requirements:** + Bachelor's Degree in Business, Supply Chain, Finance, Technology or related field or equivalent work experience. + 5+ years' experience as a Category Manager in developing/implementing strategic sourcing and spend initiatives of infrastructure, cloud and hardware with high-quality, delivered results. + Strong technical understanding of the organizational technology, infrastructure needs and cloud operations with expertise in one or more cloud platforms (e.g. Microsoft Azure, AWS, Google Cloud Platform). + Demonstrated expertise with all elements of a structured strategic sourcing process. + Strong stakeholder and supplier relationship management skills. + Experience interacting with all levels of the organization, consistent record of effective and productive senior management level interactions. + Excellent knowledge of procurement sourcing process and category strategy development. + Strong interpersonal skills, ability to communicate both verbal and written and engage at all levels within the organization. + Ability to start and finish tasks with minimal management oversight and maintain a positive attitude throughout typical work-related challenges. + Highly organized with excellent time management skills and the flexibility to manage multiple projects. + Proven experience in interpreting and executing complex legal agreements and service schedules annually and utilizing a network of IT supplier contacts that can be leveraged in such negotiations. + Demonstrated effectiveness in sourcing complex IT categories: Examples include + Networking including voice, data, wireless, SIP, conferencing, VOIP, network equipment + Telecommunication including contract terms, tariffs, fixed and variable bandwidth-based pricing schedules, minimum revenue commitments and service level agreements for voice and data + IT Hardware, including personal computing, mid and high range servers, mainframes, and security appliances + IT Services, including outsourced infrastructure, data center, application development and product assessment + Cloud operations and platforms + Proficient in MS Office Suite. + Limited domestic travel for meetings. + Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. \#LI-BS1 MIN: $120K MAX: $130K Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices. **For US Applicants** _2025 Benefits Offering (******************************************************* UI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)\_