What does a parcel assistant do?
Parcel assistant responsibilities
Here are examples of responsibilities from real parcel assistant resumes:
- Manage logistics for all outbound routes to ensure product dissemination efficiency.
- Prevent store losses by restocking perishables.
- Provide friendly customer service, assisting patrons with transporting groceries to vehicle and unpacking cart.
- Bag groceries, provide register-to-car service, and provide exceptional customer service.
- Perform experience satisfaction surveys with customers that have recently receive in-home delivery of large items from Wayfair.
- Train on a walkie rider and a forklift for peak season.
- Maintain store cleanliness, addressed spills, and sanitize required areas.
- Supply logistics assistance in ensuring trucks are on schedule with proper cargo.
- Take on leadership role when supervisor is out, or when holiday periods arrive.
- Flag packages for shipping, move packages from warehouse to trucks for shipping through FedEx database.
- Communicate trailer inventory with FedEx.
- Tag designated pallets with shipping information.
- Demonstrate teamwork and leadership in a positive environment.
- Work with pallet jacks and operate heavy machinery pallets jacks
- Maintain store cleanliness, assist handicapped persons, return store items to assign location
Parcel assistant skills and personality traits
We calculated that 26% of Parcel Assistants are proficient in ZIP Codes, Pallets, and FedEx. They’re also known for soft skills such as Physical stamina, Physical strength, and Customer-service skills.
We break down the percentage of Parcel Assistants that have these skills listed on their resume here:
- ZIP Codes, 26%
Verify zip codes to ensure that packages are delivered with accuracy and process in the standard time.
- Pallets, 17%
Worked with pallet jacks and operated heavy machinery pallets jacks
- FedEx, 15%
Helped FedEx Smart Post achieve #2 ranking in the Southeastern region for delivery speed and accuracy.
- Pallet Jack, 14%
Trained employees to utilize computer, label machine, hand wrapper, scanning devices, weigh machines, and pallet jacks.
- Load Trucks, 6%
Unload and load trucks by hand, scan parcels, and sort packages to correct location according to label.
- Logistics, 5%
Communicate with other leads, management and Logistics coordinators.
"zip codes," "pallets," and "fedex" are among the most common skills that parcel assistants use at work. You can find even more parcel assistant responsibilities below, including:
Physical stamina. To carry out their duties, the most important skill for a parcel assistant to have is physical stamina. Their role and responsibilities require that "postal service workers, particularly mail carriers, must be able to stand or walk for long periods." Parcel assistants often use physical stamina in their day-to-day job, as shown by this real resume: "possess the necessary strength and stamina to load, unload and sort packages. "
Physical strength. Another essential skill to perform parcel assistant duties is physical strength. Parcel assistants responsibilities require that "postal service workers must be able to lift heavy mail bags and parcels without injuring themselves." Parcel assistants also use physical strength in their role according to a real resume snippet: "performed package handling activities in a fast-paced, physically strenuous environment. "
Customer-service skills. Another skill that relates to the job responsibilities of parcel assistants is customer-service skills. This skill is critical to many everyday parcel assistant duties, as "postal service workers, particularly clerks, regularly interact with customers." This example from a resume shows how this skill is used: "scan packages for customer delivery load/unload packages to trailers efficiently sort & identify product for qa"
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Parcel assistant vs. Window clerk
A window clerk is responsible for performing various tasks in a post office, like receiving letters and parcels, selling revenue postage stamps, and examining mail for correct postage related tasks. A window clerk is also expected to help customers with shipments. They may also distribute post office packages and mail. This job requires a diploma.
There are some key differences in the responsibilities of each position. For example, parcel assistant responsibilities require skills like "pallets," "fedex," "pallet jack," and "load trucks." Meanwhile a typical window clerk has skills in areas such as "postal service," "postage rates," "computer system," and "delivery problems." This difference in skills reveals the differences in what each career does.
Window clerks earn the highest salaries when working in the government industry, with an average yearly salary of $67,236. On the other hand, parcel assistants are paid more in the transportation industry with an average salary of $29,114.The education levels that window clerks earn slightly differ from parcel assistants. In particular, window clerks are 1.4% more likely to graduate with a Master's Degree than a parcel assistant. Additionally, they're 0.3% more likely to earn a Doctoral Degree.Parcel assistant vs. Sorter
A sorter is responsible for categorizing items after the production process. Sorters duties include utilizing factory equipment to sort products efficiently, monitor and exclude defective items, maintain a clean and organized production area, assist in loading and unloading items, perform repairs on malfunctioning equipment, and examine inventories requesting necessary supplies, and adhering to the safety protocols and regulatory procedures. Sorters must have excellent time-management and multi-tasking skills, as well as in-depth product knowledge to classify items accordingly.
In addition to the difference in salary, there are some other key differences worth noting. For example, parcel assistant responsibilities are more likely to require skills like "pallets," "fedex," "pallet jack," and "logistics." Meanwhile, a sorter has duties that require skills in areas such as "warehouse environment," "industrial trucks," "customer orders," and "powered industrial trucks." These differences highlight just how different the day-to-day in each role looks.
Sorters earn a higher average salary than parcel assistants. But sorters earn the highest pay in the transportation industry, with an average salary of $36,377. Additionally, parcel assistants earn the highest salaries in the transportation with average pay of $29,114 annually.Average education levels between the two professions vary. Sorters tend to reach similar levels of education than parcel assistants. In fact, they're 0.0% less likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Parcel assistant vs. Bulk mail clerk
Bulk Mail Clerks are responsible for sorting, receiving, and preparing mails with large outgoing and incoming volumes for businesses. Their duties include mail preparation into carrier trucks, postal trucks loading, machinery loading for mail sorting, processing and canceling, sorting delivery mails, mail trucks unloading, bundling and routing mail to their destinations, fixing damaged or broken packages, and checking for item's address legibility. Besides that, they also coordinate mail placement onto conveyors, weighing parcels, operating forklifts, and optical readers such as mimeographs, addressographs, and scanning equipment.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from parcel assistant resumes include skills like "pallets," "fedex," "pallet jack," and "load trucks," whereas a bulk mail clerk is more likely to list skills in "code dates," "stock merchandise," "bulk bins," and "sales floor. "
Bulk mail clerks typically earn similar educational levels compared to parcel assistants. Specifically, they're 0.9% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Parcel assistant vs. Window/distribution clerk
Even though a few skill sets overlap between parcel assistants and window/distribution clerks, there are some differences that are important to note. For one, a parcel assistant might have more use for skills like "zip codes," "pallets," "fedex," and "pallet jack." Meanwhile, some responsibilities of window/distribution clerks require skills like "delivery problems," "customer support," "postal service," and "customer complaints. "
In general, window/distribution clerks hold similar degree levels compared to parcel assistants. Window/distribution clerks are 1.7% more likely to earn their Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.Types of parcel assistant
Updated January 8, 2025











