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Top Park Manager Skills

Below we've compiled a list of the most important skills for a park manager. We ranked the top skills based on the percentage of park manager resumes they appeared on. For example, 8.6% of park manager resumes contained customer service as a skill. Let's find out what skills a park manager actually needs in order to be successful in the workplace.

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The six most common skills found on Park Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Park Manager jobs:
  • Created a parking customer service survey to monitor and implement recommendations if applicable and improve customer service.
  • Assisted manager in decision-making, staff considerations and evaluations, and challenging customer service situations.
  • Provided general customer service to approximately 12,000 annual visitors.
  • Produced numerous brochures to market the services of our department and recently redesigned the Parking Services website to enhance customer service.
  • Collect rent, answer questions regarding renal of sites, and use my Spanish when necessary to provide customer service.
  • Exercised positive customer service skill set, while running various events in and around the Denver metro area.
  • Interview and train supervisors, valet hikers, and assistant managers with high levels of customer service.
  • Direct and lead nine person staff in all aspects of maintenance, customer service and finances.
  • Respond to customer inquiries and resolve all problems while ensuring the delivery of excellent customer service.
  • Developed strong public relations and customer service skills as well as effective conflict resolution techniques.
  • Cave guide, Park manager and guided over 1000 trips a year, customer service.
  • Assisted in managing the customer service relations at the park including customer inquiries and complaints.
  • Provide customer service on the daily basis to the clients, tenants, and visitors.
  • Job Summary: Highest level of customer service available to Bank of America customers.
  • Manage Park Facilities and Employees, Deposit Funds, Record Keeping, Customer Service
  • Assist co workers with rides, front desk, also customer service.
  • Work side by side with my employees to provide outstanding customer service.
  • Perform Great Customer Service Assist patrons with games and exchanging currency.
  • Provide outstanding customer service to clients, tenants, and visitors.
  • Train employees in customer service, cash management and ticketing.

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2. Payroll

high Demand

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how Payroll is used in Park Manager jobs:
  • Monitored payroll and cash handling to help ensure profitability.
  • Negotiated contracts, maintained proper inventory of supplies, managed vendors, obtained insurance policies, and created payroll.
  • Managed payroll and new hire process for instructors, including follow up on any pay issues.
  • Manage multiple concurrent budgets including payroll, contracting, revenues, expenses, grants, etc.
  • Created schedules, submitted payroll, and managed water park staff of over 50 employees.
  • Turn in payroll every week and complete all operational paperwork including collections and revenue.
  • Served as timekeeper for team member timekeeping and submission of hours for payroll.
  • Edited time clock errors in payroll system to guarantee employees were appropriately compensated.
  • Handled scheduling for employees and disbursement of company information as well as payroll.
  • Organize and planned out weekly hours for 30 employees; including payroll.
  • Submitted approved invoices and payroll to corporate office in Dallas for processing.
  • Recruited, trained, scheduled, evaluated and administered payroll for staff.
  • Inventory control, payroll, billing and accounts payable and collections.
  • Submit weekly payroll documents and the required financial and occupancy reports.
  • Checked time sheets and calculated hours for the city payroll.
  • Assisted office manager with employee payroll and accounts receivable.
  • Audit reports, payroll, cash deposits.
  • Scheduled employees, payroll, and training.
  • Updated payroll with Kronos Workforce software, created employee position request with Oracle Resource Systems.
  • Managed event parking Cash management including pricing and deposits Staff management and payroll

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3. Staff Members

high Demand

Here's how Staff Members is used in Park Manager jobs:
  • Delegated job responsibilities to summer staff members.
  • Scheduled daily/weekly tasks for staff members including cleaning, inspections of the facility, staffing, and rotations.
  • Provide assistance to staff members by inspecting RV Park, registering guest, or clean grounds.
  • Maintained a safe and clean working environment for all staff members.
  • Delegated meetings between public works staff members.
  • Created and ran staff orientations and trainings for over 150 new and returning staff members.
  • Co-managed 6400-acre State Park Supervised up to 30 Seasonal and Volunteer staff members.
  • Plan, organize and direct activities of seasonal staff members.
  • Supervised 120 staff members Handled customer complaints Encouraged a friendly and safe work environment Worked as a technician during the off season

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4. Human Resources

high Demand

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how Human Resources is used in Park Manager jobs:
  • Facilitated Equal Employment Opportunity Training, and assisted with completion of forms for Human Resources.
  • Reported any issues (i.e., problems with time schedules, internal human resources that neededsolving, etc.)
  • Performed human resources duties that included recruiting, staffing, orientating and handling the retention of employees.
  • Resolved public relations and human resources issues in relation to emergency response.
  • Interfaced with Human Resources in hiring associates.
  • General administrative services; facilities, property, safety, or human resources services Developing and implementing administrative management policies.

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5. Public Safety

high Demand

Public safety can be defined as the well-being or protection of a community, citizen, or nation as a whole. There are 4 basic elements that come under public safety namely: national security, border policy, countering crime, and emergency management.

Here's how Public Safety is used in Park Manager jobs:
  • Provide public safety through patrols, emergency response plans, collaborative efforts with local law enforcement agencies and emergency personnel services.
  • Communicate and enforce professional standards for the quality of visitor services, staff appearance, facility maintenance, and public safety.
  • Conduct training seminars; develop a comprehensive training guide for Public Safety personnel and monitors.
  • Work in tandem with Public Safety toward mutual goals.

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6. Daily Operations

high Demand

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how Daily Operations is used in Park Manager jobs:
  • Handled all daily operations, operated company.
  • Directed maintenance with daily operations.
  • Oversee the daily operation of Hollywood Burbank Airport of the parking operations, the parking facilities and the parking contractors.
  • Manage daily operations of motel and park, manage staff, housekeeping, maintenance, groundskeeper and renovations.
  • Assisted park manager in the daily operation of park facilities, and help organize and supervise park employees.
  • Managed daily operations of 16.4 acre park area, including large lake access connected with the park.
  • Executed daily operations of preparing golf course; lawn and ground maintenance, routine mechanical maintenance.
  • Manage daily operations for rental office, club house, and 300 lots, and units.
  • Use Microsoft and excel on a daily basis for daily operations of the campus.
  • Manage all daily operations and coordinate maintenance in several parks and sports complexes.
  • Managed the daily operation of all water parks, including one 70,000 sq.
  • Helped set up and run the daily operations of the RV Park.
  • Manage daily operations of 42-acre dog park and supervise staff /volunteers.
  • Manage the team and daily operations of 3 private parks.
  • Managed the daily operations of the park and its employees.
  • Directed maintenance with major repairs as well as daily operations.
  • Run the daily operations, handle all customer issues.
  • Schedule terrain park employees for events and daily operations.
  • Oversee daily operations and maintenance of work area.
  • Seek and secure new garages for daily operations.

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7. POS

high Demand

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how POS is used in Park Manager jobs:
  • Implemented new systems for the restaurant involving POS systems, Open Table, internal computer network.
  • Maintain the ordering, internal tracking, purchasing and display of leading products and merchandise for the Clubhouse using Jonas POS.
  • Gather all information (night audit, POS reporting) and figures and report to the owners.
  • Managed the restaurant, installed and updated POS system, and organized reservations and catering events.
  • Coordinated with accounting department to manage POS system for guest fees and pool product sales.
  • Implemented a more efficient method of adding new items into the POS system.

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8. Special Events

high Demand

Here's how Special Events is used in Park Manager jobs:
  • Directed parking and transportation requirements and managed chaos for special events.
  • Coordinated parking for all university special events, including commencement.
  • Supervised fishing tournaments and special events.
  • Supervised 9 employees collected and processed all daily and monthly revenue, coordinated all special events between Hotel and parking operations.
  • Coordinated up to 40 workers and attractions for special events held at the conservatory for business meetings and company events.
  • Coordinate regular maintenance, repairs, operating supplies and needs associated with special events with the Park maintenance staff.
  • Oversee and plan out special events such as holiday activities, holiday closures, special events, etc.
  • Prepared for special events; setup, scheduling staff, and take down at end of event.
  • Managed and coordinated the staffing requirements and lot arrangements for special events and festivals.
  • Prepare monthly reports, card audits; manage porters, over see special events.
  • Plan and coordinate large special events such as Fireworks and Fall Harvest Festivals.
  • Managed 15+ employees and oversaw all park special events such as adventure races.
  • Arrange for volunteer camp hosts, coordinate with activity director special events.
  • Organize and Host Special Events Capture images for websites and brochures
  • Maintained lawn, took reservations, Helped with special events
  • Ensured facility was ready for games and special events.
  • Planned and directed special events and park promotions.
  • Coordinated parking for special events on campus.
  • Organize and host special events.
  • Assisted WBNERR Stewardship Manager with field work for biological and ecological esturaine field surveys and with other special events.

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9. CPR

high Demand

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how CPR is used in Park Manager jobs:
  • Ensured that all lifeguards were CPR and First Aid trained.
  • Certified CPR and Food safety.
  • Managed staff; handled deposits; dealt with customers; engaged in routine operations - Required First Aid and CPR certification
  • Led seminars refreshing guards on their CPR and rescue skills as well as recertified some of them.
  • Supervised and implemented monthly training CPR in-services.
  • Received CPR, Rescue Breathing and First Aid certification for eight consecutive years.

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10. Facility

high Demand

A facility is a location where different operations take place. For example, military and athletic events take place in military and sports facilities. In a nuclear test facility, physicists focus on nuclear research. We can use the word to refer to structures, buildings, and resources that individuals offer for a specific function. Shopping facilities, for instance, are locations where we can purchase goods. Medical facilities may refer to either medical devices or a physical structure. A facility can be used to describe an installation or any other building which is a location where something can be done. It can also be an example of a commercial or administrative building such as a resort, school, office facility, sports stadium, or convention center.

Here's how Facility is used in Park Manager jobs:
  • Conducted facility safety inspections; prepared and submitted maintenance requests; orders and received all facility supplies.
  • Performed daily facility and safety checklists and gathered information and organized monthly reports.
  • Worked with outside groups and organizations to negotiate facility use agreements.
  • Evaluated and recommended maintenance safety and security needs of facility.
  • Assisted with facility maintenance of any parking related equipment.
  • Formulated and oversaw program and facility budgets.
  • Managed contracts associated with the facility.
  • Assisted in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
  • Supervised staff of five and maintained the facility as well as County Court Facilities at the Ivy Creek NatureCommercial
  • Recommended facility improvements and repairs as well as new projects that would enhance the mission of the park.
  • Monitored the maintenance of the facility to ensure that cleanliness and maintenance according to company policy and procedures.
  • Assisted park manager in park facility operations which included group camping, cabin rentals, and boat ramps.
  • Greeted new arrivals to parks; explained facility rules and provided information about the recreation areas.
  • Managed audits of parking facility operations and recommended annual rate changes and revenues to City Council.
  • Maintained daily and regular interaction throughout facility to monitor and audit all aspects of the park.
  • Ensured safety of all patrons attending facility; maintained pool cleanliness and chemical balance.
  • Prepared weekly schedules; Conducted weekly staff meetings; Tallied all facility proceeds daily.
  • Code invoices to the proper facility and issue to Senior Parking Manager for approval.
  • Serve as facility's risk manager, conducting safety inspections and safety training.

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11. Oversight

high Demand

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how Oversight is used in Park Manager jobs:
  • Provided administrative oversight to the NMSU Parking Office operations and the supervision of a staff of 28 employees.
  • Position entails complete oversight of valet and self-parking operations at several high-end hotel locations.
  • Budget management including oversight of expenditures and contracts.
  • Monitored the performance of employees Provided oversight of physical condition and appearance of deck.

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12. Financial Statements

high Demand

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how Financial Statements is used in Park Manager jobs:
  • Conducted meetings with The Irvine Company managers twice a month to analyze and explain all receivables and financial statements.
  • Viewed financial statements on a daily basis to ensure we stayed within the given operating budget.
  • Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Assisted the owners in handling administration and financial statements.

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13. Procedures

high Demand

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how Procedures is used in Park Manager jobs:
  • Evaluated fiscal security and reporting procedures and made improvements which decreased security threats and increased accuracy in record keeping.
  • Executed weekly maintenance procedures to ensure the sustainability of hydraulic machines and facilities.
  • Ensured that projects were properly documented in according to established procedures.
  • Participated in the development and implemented contracting policies and procedures.
  • Maintain and refine administrative procedures to insure sound business practices.
  • Implemented new policies and concurrently improved procedures for optimized efficiency.
  • Assist management with developing policies and procedures.
  • Developed collection and accountability procedures.
  • Provided technical guidance and advice to staff to ensure all staff stay in compliance with policies and procedures outline in contract.
  • Enforce the By-Laws, Rules and Regulations, and any policies and procedures set by the Board of Directors.
  • Managed my Ambassador Team, and worked together with them to make positive changes to previous management procedures.
  • Established and implemented policies, goals, objectives, and procedures while conferring with partners and staff.
  • Serve as subject matter expert on rules, regulations, and procedures for both employees and clientele.
  • Established employee policy and procedures, job descriptions, training and rules regarding guest relations.
  • Helped develop and write the first set of Policies and Procedures for the museum.
  • Worked with President and Board of Directors to implement new procedures and rules.
  • Follow budgeting and purchasing procedures, in reviewing and recommending purchase of supplies.
  • Establish procedures for enforcement of City, County and State Statutes and ordinances.
  • Develop and implement policies and procedures for the operation of a department.
  • Review residents charts for proper documentation and compliance with Policies and Procedures.

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14. Law Enforcement

high Demand

Law enforcement is the task of certain members of the community who work together to uphold the law by identifying, preventing, rehabilitating, or prosecuting others who break society's laws and norms. The phrase refers to the police, the judiciary, and the correctional system.

Here's how Law Enforcement is used in Park Manager jobs:
  • Certified law enforcement officers/Conservation Rangers.
  • Developed and maintained a working collaborative relationship with local, county, state, and federal law enforcement agencies.
  • Prepared updated leases for company, coordinated and issued eviction notices, and coordinated with local law enforcement.
  • Certified State Peace Officer responsible for all law enforcement within Snow Canyon State Park and surrounding areas.
  • Performed law enforcement duties within park and surrounding area assisting city, county and state officers.
  • Work closely with Marshall University Law Enforcement to identify safety issues on parking lots.
  • Served as Region Law Enforcement training Coordinator.

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15. General Public

average Demand

Here's how General Public is used in Park Manager jobs:
  • Resolve complaints; address problems and respond to inquiries and requests for usage from the general public.
  • Establish and maintain effective working relations with city staff and the general public.
  • Work with families, children, all general public on daily basis.
  • Keep grounds clean and function properly for the general public.

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16. Grounds Maintenance

average Demand

Ground maintenance refers to maintaining and ensuring that a particular outdoor area or location is accessible, clean, and presentable to the public.

Here's how Grounds Maintenance is used in Park Manager jobs:
  • Assisted with equipment maintenance, irrigation systems, facilities maintenance/grounds maintenance Joslins Dry Goods Department Store
  • Supervised seasonal and part-time employees for grounds maintenance and equipment management.
  • Assisted with equipment maintenance, irrigation systems, facilities maintenance/grounds maintenance
  • Help supervise TDCJ crews with grounds maintenance.
  • Supervised and participated in Fee Collection and accounting, facility and grounds maintenance, law enforcement, emergency services, interpretation.
  • General groundskeeping, Plumbing, small engine repair is all part of daily workload.

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Online Courses For Park Managers

One of the best ways to acquire the skills needed to be a park manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since park managers benefit from having skills like customer service, payroll, and staff members, we found courses that will help you improve these skills.

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Budgeting and Finance for Public Libraries
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Money isn’t generally the first topic that comes to mind when thinking about libraries, however it is a critical resource that touches every aspect of the organization. Whether you are an aspiring manager or a library director, it is important that your organization’s finances are aligned with your service goals and priorities. This course, part of the Public Library Management Professional Certificate program, will help you understand how to build a budget, read financial reports, and plan for...

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Introduction to Human Resource Concepts
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20 Most Common Skill For A Park Manager

Customer Service8.6%
Payroll6.9%
Staff Members6.9%
Human Resources6%
Public Safety5.5%
Daily Operations4.7%
POS4.5%
Special Events4.3%

Typical Skill-Sets Required For A Park Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Customer Service
Customer Service
8.6%
8.6%
2
2
Payroll
Payroll
6.9%
6.9%
3
3
Staff Members
Staff Members
6.9%
6.9%
4
4
Human Resources
Human Resources
6%
6%
5
5
Public Safety
Public Safety
5.5%
5.5%
6
6
Daily Operations
Daily Operations
4.7%
4.7%
7
7
POS
POS
4.5%
4.5%
8
8
Special Events
Special Events
4.3%
4.3%
9
9
CPR
CPR
3.8%
3.8%
10
10
Facility
Facility
3.8%
3.8%
11
11
Oversight
Oversight
3.3%
3.3%
12
12
Financial Statements
Financial Statements
3.3%
3.3%
13
13
Procedures
Procedures
2.9%
2.9%
14
14
Law Enforcement
Law Enforcement
2.5%
2.5%
15
15
General Public
General Public
2.4%
2.4%
16
16
Grounds Maintenance
Grounds Maintenance
2.3%
2.3%
17
17
Natural Resources
Natural Resources
2.1%
2.1%
18
18
Customer Relations
Customer Relations
1.9%
1.9%
19
19
Property Management
Property Management
1.8%
1.8%
20
20
Company Policies
Company Policies
1.7%
1.7%
21
21
Accurate Records
Accurate Records
1.6%
1.6%
22
22
Maintenance Personnel
Maintenance Personnel
1.5%
1.5%
23
23
Adventure
Adventure
1.4%
1.4%
24
24
Seasonal Staff
Seasonal Staff
1.4%
1.4%
25
25
Customer Complaints
Customer Complaints
1.3%
1.3%
26
26
Front Office
Front Office
1.2%
1.2%
27
27
Visitor Services
Visitor Services
1.2%
1.2%
28
28
Safety Rules
Safety Rules
1.1%
1.1%
29
29
General Maintenance
General Maintenance
1.1%
1.1%
30
30
Maintenance Staff
Maintenance Staff
1.1%
1.1%
31
31
RV
RV
0.9%
0.9%
32
32
Annual Budget
Annual Budget
0.9%
0.9%
33
33
Bank Deposits
Bank Deposits
0.7%
0.7%
34
34
Equipment Maintenance
Equipment Maintenance
0.7%
0.7%
35
35
Inventory Control
Inventory Control
0.7%
0.7%
36
36
Corporate Office
Corporate Office
0.7%
0.7%
37
37
RAN
RAN
0.6%
0.6%
38
38
Safe Environment
Safe Environment
0.6%
0.6%
39
39
Incident Reports
Incident Reports
0.5%
0.5%
40
40
Background Checks
Background Checks
0.3%
0.3%
41
41
Communication
Communication
0.3%
0.3%
42
42
Routine Maintenance
Routine Maintenance
0.3%
0.3%
43
43
Financial Records
Financial Records
0.2%
0.2%
44
44
Common Areas
Common Areas
0.2%
0.2%
45
45
New Programs
New Programs
0.2%
0.2%
46
46
Maintenance Crew
Maintenance Crew
0.2%
0.2%
47
47
Rental Agreements
Rental Agreements
0.2%
0.2%

2,271 Park Manager Jobs

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