Customer Service Representative jobs at Parker Global Strategies - 3052 jobs

Penske's Brokerage division is looking for an Account Representative to become part of an excellent team. This is a great opportunity for an individual who is self-motivated, has strong analytical and computer skills, strong attention to detail and is enthusiastic to work in a customer-centric environment. This position coordinates all processes and functions of load planning and freight movement. **Shift:** **Saturday and Sunday 8:00pm - 8:00am Monday and Tuesday 12:00am - 8:00am** **Major Responsibilities:** - Process customer orders, plan & optimize shipments into loads, tender freight to third-party carriers - Update Transportation Management System/Mercury Gate with current shipment information. - Provide detailed instruction to various customers & associates from other shifts by phone and e-mail - Provide visibility to management and the customer by tracking, process over-sight, auditing, researching and troubleshooting operational issues or functions. - Complete daily logs and trackers - Handle rate negotiations with carriers on a spot rate basis - Identify cost savings opportunities for the customer - Coordinates with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery, and recovering loads when necessary - Provides load exception investigation and reporting - Weighs alternative financial decisions before taking action - Other projects and tasks as assigned by supervisor **Qualifications** - Bachelor's Degree in Business or Supply Chain Management preferred - Two (2) plus years of experience in Transportation/Supply Chain preferred - Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment - Excellent problem solving and analytical skills - Advanced desktop computer skills including Microsoft Excel and Outlook required - Strong customer focus - Ability to develop and maintain professional working relationships with customers as well as Penske associates - Ability to adapt in a dynamic environment - Strong organizational skills - Strong written and verbal communication skills - Must be able to learn and regularly operate various computer systems across different platforms - Ability to work First and Second Shift as needed. Flexibility with scheduling required. - Regular, predictable, full attendance is an essential function of the job - Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. **Physical Requirements:** -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. **About Penske Logistics** Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more. Job Category: Logistics/Supply Chain Job Function: Account Management Job Family: Sales Address: 3000 Auburn Dr Primary Location: US-OH-Beachwood Employer: Penske Logistics LLC Req ID: 2600695