Analyst jobs at Parkview Community Hospital Medical Center, Inc.

We are recruiting for a motivated Data Analyst - Public Health to join our team! We are here for life's journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department Public Health AdministrationJob Summary Under minimal supervision, the Analyst, Data Analytics is responsible for development, implementation, and evaluation of multiple projects simultaneously. This includes gathering business requirements, extracting data, conducting statistical analyses, creating reports and visualizations, and developing system solutions. The Analyst, Data Analytics readily displays the ability to diagnose issues, identify appropriate resources and escalations, and propose creative solutions to complex problems. Essential Functions: Project Planning: Meets with stakeholders to identify business requirements, expected outcomes, and pertinent data sources. Collaborates with information technology teams, stakeholders, and subject matter experts to locate, evaluate, integrate, and validate new and existing data sources. Documents business requirements, data requirements, data sources, and programming logic pertaining to data requests. Conducts literature reviews. (20%) Project Management: Manages projects as a lead or supporting team member. Periodically reviews processes, coding, and requirements for opportunities for improvement and automation. (10%) Data Management, Modeling and Analysis: Queries databases. Designs database structures and data models to facilitate the acquisition, management, integration, and reporting of data and information using industry standards and guidelines. Compares models using statistical performance metrics. Creates and utilizes programs or tools to ensure data accuracy and integrity. Analyzes data using statistical software. (40%) Reporting: Creates graphs, charts, or other visualizations to convey the results of data analysis. Makes formal and informal presentations to leadership and end users both orally and in writing. (30%) Education: Bachelor's Degree Health Informatics, Computer Science, Health Services Research, Public Health, Mathematics, Science, or closely related field. Required Work Experience: 1-3 years Professional experience working with relational databases, summarizing data, and reporting meaningful results to end users Required Licenses: Knowledge, Skills and Abilities: Demonstrates data literacy with strong analytical and problem-solving skills; the ability to prepare and transform raw data to deliver insights. Ability to adapt and excel in an evolving technical environment; identifies and validates the appropriate technological solutions for various reporting needs. Demonstrates strong ability to identify, analyze, and solve problems. Can use analytical reasoning to determine root causes, define the problem, generate solutions, and implement the best option. Communicates in a way that builds relationships and fosters collaborative work. Tailors the mode and content of communication to both technical and non-technical colleagues in and outside of the organization. Displays high level of initiative, including the ability and willingness to take ownership of work, recognize assignments or tasks that need to be completed, seek out additional assignments or tasks, and help others. Business analysis skills to identify data solutions by interviewing business users, analyzing processes/operations, establishing solution objectives, prototyping solution, and preparing specifications. Advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint). Basic SQL skills or equivalent computer language skills and understanding of relational database concepts, including primary keys, foreign keys, and joins. Proficiency and demonstrated experience with report writing and data visualization tools, such as Excel, Tableau, or Microsoft SSRS. Shift Days (United States of America) Work Type Regular Salary $69,100.00 - $107,100.00 / yr Benefits Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans Free RTD EcoPass (public transportation) On-site employee fitness center and wellness classes Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education & development opportunities including career pathways and coaching Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer Our Values Respect Belonging Accountability Transparency All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation. As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. Applicants will be considered until the position is filled.

About Client: They help in transforming the leading organizations and communities around the world. Organizations infrastructure and culture is amazing. Best place!! Job Title: Health Payer Technology Medicare Consultant Job Level: Senior Level Job Description: THIS IS WHAT YOU WILL DO... You will be adapting existing methods and procedure to create possible alternative solutions to moderate complex problems. You will design and implement solutions that are Medicare complaint. You will be understanding the strategic direction set by senior management as it relates to team goals. WE ARE LOOKING FOR SOMEONE.!! Who holds 4 years of experience as a consultant! Who holds consulting experience in US Healthcare Payer market! Who holds 2+ years' experience in US Payer operations & US Payer system implementations! Who is experienced in systems and processes required to support health plan! Who is currently in Medicare/ Medicaid! Who holds 2+ years Program management, full lifecycle project, SDLC, Agile, Waterfall, SCRUM experience! Who holds 2 years experience with Medicare systems and technologies with formal consulting! Qualifications Who holds 4 years of experience as a consultant! Who holds consulting experience in US Healthcare Payer market! Who holds 2+ years' experience in US Payer operations & US Payer system implementations! Additional Information All your information will be kept confidential according to EEO guidelines.

Job Title: Health Payer Technology Medicare Consultant Job Level: Senior Level Job Description: THIS IS WHAT YOU WILL DO... You will be adapting existing methods and procedure to create possible alternative solutions to moderate complex problems. You will design and implement solutions that are Medicare complaint. You will be understanding the strategic direction set by senior management as it relates to team goals. WE ARE LOOKING FOR SOMEONE.!! Who holds 4 years of experience as a consultant! Who holds consulting experience in US Healthcare Payer market! Who holds 2+ years' experience in US Payer operations & US Payer system implementations! Who is experienced in systems and processes required to support health plan! Who is currently in Medicare/ Medicaid! Who holds 2+ years Program management, full lifecycle project, SDLC, Agile, Waterfall, SCRUM experience! Who holds 2 years experience with Medicare systems and technologies with formal consulting! Qualifications Who holds 4 years of experience as a consultant! Who holds consulting experience in US Healthcare Payer market! Who holds 2+ years' experience in US Payer operations & US Payer system implementations! Additional Information All your information will be kept confidential according to EEO guidelines.

Responsible for maintaining a full time on site Condition Monitoring services ensuring quality and customer satisfaction. Candidate is responsible for scheduling work as necessary as well as reporting metrics, KPIs that accurately reflect the performance, progress, reports and findings as required by the client and I-care. The Manager is also accountable for developing and updating SOP's, internal audits, overall safety, including ensuring compliance with all I-care, client, OSHA, and all other applicable standards to the facility that they are servicing, be a technical resource to the client and I-care employees in troubleshooting PdM and lubrication-related issues and perform and oversee specific projects as assigned. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Leads condition monitoring program setup or for clients as required, including but not limited to: a. Building and maintaining CM technology databases to applicable I-care and client-required standards. 2. Responsible for communication and education between the company and clients, including but not limited to: a. Communicating the I-care deliverables to the client. b. Conduct technology awareness sessions for clients as requested. c. Submit documented case studies for customers to support machine life cycle improvement. d. Must be able to interact comfortably, gain trust, and communicate effectively. 3. Responsible for necessary auditing, metrics and reporting, including but not limited to: a. Ensuring all databases are in compliance with current applicable standards. b. Managing all database changes. c. Lead Management of Change (MOC) process adherence. e. The accuracy and timeliness of all internal and external communications and reporting. f. Nuisance alarm management. 4. Responsible for the overall safety awareness of the work environment. a. Ensuring compliance with I-care, client, OSHA, and other applicable standards. b. Actively participates in I-Care and client safety programs to foster continuous improvement. c. Issue a “Stop Work” action if any situation, environment, or condition is an immediate concern of injury to himself or others. If it is not safe then do not perform the work until a safe method or condition exists, period. 5. Mentoring - A few of the activities in the area of Mentoring will include, but are not limited to: a. Assist in training/mentoring of I-Care employees. b. Able to convey obtained knowledge from seminar/training sessions. 6. Performs Condition Monitoring and Reporting of equipment. Condition Monitoring responsibilities include but are not limited to: a. Collect technology data in accordance with I-Care and best practice industry standards. b. Maintains technology databases with current information. e. Reports results in a clear concise manner following all I-Care and/or client procedures for content. 7. Other Responsibility a. Performs special projects as assigned. Work on call and/or overtime as needed and required. b. Ensures that the work area and all I-Care and/or client-supplied equipment are clean, secure, and well maintained. _______________________________________________________________________________________ GENERAL PERFORMANCE MEASUREMENTS 1. Technical - verifies accurate analysis and reporting of technology data, reports are accurate, and neat, and assignments are completed as scheduled. 2. All inquiries are courteously attended to. Good business relations exist with I-Care employees and clients. A professional image is projected at all times. 3. Work is performed safely and the employee actively participates in continuous improvement of the safety programs. Work areas and equipment are kept neat, clean, and well organized. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent, College Graduate preferred in technology or engineering field. ASNT-TC1A or ASNT-CP189 Professional Certification Level 2, or ISO Category 3, or industry equivalent. REQUIRED KNOWLEDGE: Mechanical CM Analyst: machinery fundamentals including pumps, motors, gearboxes, blowers, compressors, switchgear, etc. Knowledge of mechanical fundamentals, such as fits and tolerances. Detailed knowledge of data acquisition techniques utilizing Vibration Analyzers, Ultrasound. Working knowledge of other condition-monitoring technologies. Electrical CM Analyst: knowledge of electrical fundamentals including: switchgear, fuses, disconnects, cable, torquing of fasteners, transformers, etc. Knowledge of data acquisition techniques utilizing Infrared Cameras, Ultrasound, Motor Testing Equipment. Working knowledge of other condition-monitoring technologies. EXPERIENCE REQUIRED:3 or more years of direct related experience. SKILLS/ABILITIES: Good communication skills, both oral and written. Proficient computer skills, including but not limited to Windows, Word, and Excel. Solid analytical and problem-solving abilities. Able to work well independently.

Responsible for maintaining a full time on site Condition Monitoring services ensuring quality and customer satisfaction. Candidate is responsible for scheduling work as necessary as well as reporting metrics, KPIs that accurately reflect the performance, progress, reports and findings as required by the client and I-care. The Manager is also accountable for developing and updating SOP's, internal audits, overall safety, including ensuring compliance with all I-care, client, OSHA, and all other applicable standards to the facility that they are servicing, be a technical resource to the client and I-care employees in troubleshooting PdM and lubrication-related issues and perform and oversee specific projects as assigned. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Leads condition monitoring program setup or for clients as required, including but not limited to: a. Building and maintaining CM technology databases to applicable I-care and client-required standards. 2. Responsible for communication and education between the company and clients, including but not limited to: a. Communicating the I-care deliverables to the client. b. Conduct technology awareness sessions for clients as requested. c. Submit documented case studies for customers to support machine life cycle improvement. d. Must be able to interact comfortably, gain trust, and communicate effectively. 3. Responsible for necessary auditing, metrics and reporting, including but not limited to: a. Ensuring all databases are in compliance with current applicable standards. b. Managing all database changes. c. Lead Management of Change (MOC) process adherence. e. The accuracy and timeliness of all internal and external communications and reporting. f. Nuisance alarm management. 4. Responsible for the overall safety awareness of the work environment. a. Ensuring compliance with I-care, client, OSHA, and other applicable standards. b. Actively participates in I-Care and client safety programs to foster continuous improvement. c. Issue a “Stop Work” action if any situation, environment, or condition is an immediate concern of injury to himself or others. If it is not safe then do not perform the work until a safe method or condition exists, period. 5. Mentoring - A few of the activities in the area of Mentoring will include, but are not limited to: a. Assist in training/mentoring of I-Care employees. b. Able to convey obtained knowledge from seminar/training sessions. 6. Performs Condition Monitoring and Reporting of equipment. Condition Monitoring responsibilities include but are not limited to: a. Collect technology data in accordance with I-Care and best practice industry standards. b. Maintains technology databases with current information. e. Reports results in a clear concise manner following all I-Care and/or client procedures for content. 7. Other Responsibility a. Performs special projects as assigned. Work on call and/or overtime as needed and required. b. Ensures that the work area and all I-Care and/or client-supplied equipment are clean, secure, and well maintained. _______________________________________________________________________________________ GENERAL PERFORMANCE MEASUREMENTS 1. Technical - verifies accurate analysis and reporting of technology data, reports are accurate, and neat, and assignments are completed as scheduled. 2. All inquiries are courteously attended to. Good business relations exist with I-Care employees and clients. A professional image is projected at all times. 3. Work is performed safely and the employee actively participates in continuous improvement of the safety programs. Work areas and equipment are kept neat, clean, and well organized. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent, College Graduate preferred in technology or engineering field. ASNT-TC1A or ASNT-CP189 Professional Certification Level 2, or ISO Category 3, or industry equivalent. REQUIRED KNOWLEDGE: Mechanical CM Analyst: machinery fundamentals including pumps, motors, gearboxes, blowers, compressors, switchgear, etc. Knowledge of mechanical fundamentals, such as fits and tolerances. Detailed knowledge of data acquisition techniques utilizing Vibration Analyzers, Ultrasound. Working knowledge of other condition-monitoring technologies. Electrical CM Analyst: knowledge of electrical fundamentals including: switchgear, fuses, disconnects, cable, torquing of fasteners, transformers, etc. Knowledge of data acquisition techniques utilizing Infrared Cameras, Ultrasound, Motor Testing Equipment. Working knowledge of other condition-monitoring technologies. EXPERIENCE REQUIRED:3 or more years of direct related experience. SKILLS/ABILITIES: Good communication skills, both oral and written. Proficient computer skills, including but not limited to Windows, Word, and Excel. Solid analytical and problem-solving abilities. Able to work well independently.

Your Role The Consultative Support and Project Management team provides analytical support in preparation of contract negotiations and manages competitive intelligence data for the organization. The Data Analyst, Senior will report to the Manager of Data Analysis. In this role you will work cross functionally with teams such as Actuary, Network Compliance, and Contracting Network Managers to develop an understanding of the overall health of contracted entities. You will identify trends, investigate anomalies, and communicate your findings. You will also own the creation and distribution of reports that are critical to the future planning and financial health of the organization.

Job Description TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Patient Access Systems Analyst is responsible for compiling, tracking and analyzing accurate data for the Patient Access Services department, including, but not limited to telephony systems and digital patient communication such as texting platforms, patient portals and live chat. The Analyst will also be responsible for tracking agent quality through NPS surveys and call monitoring to ensure scheduling accuracy as well as ensuring all patient interactions are handled in a competent, caring manner and achieving organizational standards in phone access, documentation and appointment booking standards through gathering patient, benefits, and basic clinical information and advice. Responsibilities: Performance Monitoring and Reporting Track and assess patient communication volume and accuracy to make real-time decisions for immediate resolution and optimal coverage. Create and maintain department dashboards and work with leadership to study trends and provide informed recommendations to maintain the highest levels of operational efficiencies. Collect, monitor and interpret key performance indicators (KPIs) and use tools to produce actionable reports, identify trends, and recommend data driven improvements; provide ongoing feedback through NPS surveys, call monitoring and KPI reviews. Assist with workforce management systems, IVR development, call scripting tools, and quality monitoring platforms. End-User Support and Training Assist with developing and maintaining comprehensive training curriculum for all department team members in order to standardize practices. Oversee external call support relationships to ensure proper onboarding, training and ongoing success. Project Support and Implementation and Ongoing Improvement Participate in or lead special projects to implement new systems, such as scheduling platforms and texting platforms; develop and/or standardize workflows that will improve the patient experience. As assigned, participate in or lead the implementation of new call center platforms or upgrades, ensuring proper integration with EHR systems. Collaborate with department leadership to identify trends and areas of enhancement for the department to improve systems and processes. Serve as a subject matter expert by developing reports to bridge the gap between call center operations and IT, ensuring that systems are aligned with the organization's clinical and patient engagement goals. Requirement Gathering and Analysis Analyze and support call center technologies (e.g., Five9, Artera, etc.) to ensure maximum uptime, performance, and user satisfaction. Collaborate with clinical and operational stakeholders to identify system requirements and implement enhancements to support patient access, scheduling, referrals, and communications. System Configuration and Maintenance Monitor and analyze system performance, call routing, queue configurations, and reporting tools to optimize workflows and reduce wait times. Troubleshoot and resolve technical issues, coordinating with vendors or internal IT teams as necessary. Other Duties/Responsibilities Maintain compliance with HIPAA, and other regulatory standards when managing patient information and call data. Stay current on industry best practices, emerging technologies, and healthcare regulations affecting patient communication systems. Qualifications: Bachelor's degree from an accredited institution in business administration, healthcare administration or related field, or an equivalent combination of education and professional experience in a related field. A minimum of four (4) years of call center or customer service environment, appointment or business operations experience. Demonstrated proficiency in creating systems to improve workflows. Experience in creating training materials in order to educate and cultivate staff performance. Proficiency with software systems and applications relevant to the position, including, but not limited, to the Microsoft Office suite, including Outlook, Word, PowerPoint, and Excel. Advanced knowledge of call center analytics and data interpretation. Previous experience with call center platforms, such as Five9, Teams, and/or RingCentral. Preferred Qualifications Bilingual in English and Spanish. A minimum of two (2) years of program development, project management or quality management experience. Demonstrated success in managing complex digital communications initiatives and projects , including rollouts and maintenance of phone systems and digital scheduling platforms. Experience developing reports to capture KPIs at an organizational, departmental, and individual level. Benefits: Competitive Compensation Competitive Time Off Low-cost health, dental, vision & life insurance Tuition Reimbursement, Employee Assistance program Salary ranges: Starting at $78,936 to $118,404 Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here. Powered by JazzHR sf UdasAguG

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Patient Access Systems Analyst is responsible for compiling, tracking and analyzing accurate data for the Patient Access Services department, including, but not limited to telephony systems and digital patient communication such as texting platforms, patient portals and live chat. The Analyst will also be responsible for tracking agent quality through NPS surveys and call monitoring to ensure scheduling accuracy as well as ensuring all patient interactions are handled in a competent, caring manner and achieving organizational standards in phone access, documentation and appointment booking standards through gathering patient, benefits, and basic clinical information and advice. Responsibilities: Performance Monitoring and Reporting * Track and assess patient communication volume and accuracy to make real-time decisions for immediate resolution and optimal coverage. * Create and maintain department dashboards and work with leadership to study trends and provide informed recommendations to maintain the highest levels of operational efficiencies. * Collect, monitor and interpret key performance indicators (KPIs) and use tools to produce actionable reports, identify trends, and recommend data driven improvements; provide ongoing feedback through NPS surveys, call monitoring and KPI reviews. * Assist with workforce management systems, IVR development, call scripting tools, and quality monitoring platforms. End-User Support and Training * Assist with developing and maintaining comprehensive training curriculum for all department team members in order to standardize practices. * Oversee external call support relationships to ensure proper onboarding, training and ongoing success. * Project Support and Implementation and Ongoing Improvement * Participate in or lead special projects to implement new systems, such as scheduling platforms and texting platforms; develop and/or standardize workflows that will improve the patient experience. * As assigned, participate in or lead the implementation of new call center platforms or upgrades, ensuring proper integration with EHR systems. * Collaborate with department leadership to identify trends and areas of enhancement for the department to improve systems and processes. * Serve as a subject matter expert by developing reports to bridge the gap between call center operations and IT, ensuring that systems are aligned with the organization's clinical and patient engagement goals. Requirement Gathering and Analysis * Analyze and support call center technologies (e.g., Five9, Artera, etc.) to ensure maximum uptime, performance, and user satisfaction. * Collaborate with clinical and operational stakeholders to identify system requirements and implement enhancements to support patient access, scheduling, referrals, and communications. System Configuration and Maintenance * Monitor and analyze system performance, call routing, queue configurations, and reporting tools to optimize workflows and reduce wait times. * Troubleshoot and resolve technical issues, coordinating with vendors or internal IT teams as necessary. Other Duties/Responsibilities * Maintain compliance with HIPAA, and other regulatory standards when managing patient information and call data. * Stay current on industry best practices, emerging technologies, and healthcare regulations affecting patient communication systems. Qualifications: * Bachelor's degree from an accredited institution in business administration, healthcare administration or related field, or an equivalent combination of education and professional experience in a related field. * A minimum of four (4) years of call center or customer service environment, appointment or business operations experience. * Demonstrated proficiency in creating systems to improve workflows. * Experience in creating training materials in order to educate and cultivate staff performance. * Proficiency with software systems and applications relevant to the position, including, but not limited, to the Microsoft Office suite, including Outlook, Word, PowerPoint, and Excel. Advanced knowledge of call center analytics and data interpretation. * Previous experience with call center platforms, such as Five9, Teams, and/or RingCentral. Preferred Qualifications * Bilingual in English and Spanish. * A minimum of two (2) years of program development, project management or quality management experience. * Demonstrated success in managing complex digital communications initiatives and projects , including rollouts and maintenance of phone systems and digital scheduling platforms. * Experience developing reports to capture KPIs at an organizational, departmental, and individual level. Benefits: * Competitive Compensation * Competitive Time Off * Low-cost health, dental, vision & life insurance * Tuition Reimbursement, Employee Assistance program Salary ranges: Starting at $78,936 to $118,404

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care. The Patient Access Systems Analyst is responsible for compiling, tracking and analyzing accurate data for the Patient Access Services department, including, but not limited to telephony systems and digital patient communication such as texting platforms, patient portals and live chat. The Analyst will also be responsible for tracking agent quality through NPS surveys and call monitoring to ensure scheduling accuracy as well as ensuring all patient interactions are handled in a competent, caring manner and achieving organizational standards in phone access, documentation and appointment booking standards through gathering patient, benefits, and basic clinical information and advice. Responsibilities: Performance Monitoring and Reporting Track and assess patient communication volume and accuracy to make real-time decisions for immediate resolution and optimal coverage. Create and maintain department dashboards and work with leadership to study trends and provide informed recommendations to maintain the highest levels of operational efficiencies. Collect, monitor and interpret key performance indicators (KPIs) and use tools to produce actionable reports, identify trends, and recommend data driven improvements; provide ongoing feedback through NPS surveys, call monitoring and KPI reviews. Assist with workforce management systems, IVR development, call scripting tools, and quality monitoring platforms. End-User Support and Training Assist with developing and maintaining comprehensive training curriculum for all department team members in order to standardize practices. Oversee external call support relationships to ensure proper onboarding, training and ongoing success. Project Support and Implementation and Ongoing Improvement Participate in or lead special projects to implement new systems, such as scheduling platforms and texting platforms; develop and/or standardize workflows that will improve the patient experience. As assigned, participate in or lead the implementation of new call center platforms or upgrades, ensuring proper integration with EHR systems. Collaborate with department leadership to identify trends and areas of enhancement for the department to improve systems and processes. Serve as a subject matter expert by developing reports to bridge the gap between call center operations and IT, ensuring that systems are aligned with the organization's clinical and patient engagement goals. Requirement Gathering and Analysis Analyze and support call center technologies (e.g., Five9, Artera, etc.) to ensure maximum uptime, performance, and user satisfaction. Collaborate with clinical and operational stakeholders to identify system requirements and implement enhancements to support patient access, scheduling, referrals, and communications. System Configuration and Maintenance Monitor and analyze system performance, call routing, queue configurations, and reporting tools to optimize workflows and reduce wait times. Troubleshoot and resolve technical issues, coordinating with vendors or internal IT teams as necessary. Other Duties/Responsibilities Maintain compliance with HIPAA, and other regulatory standards when managing patient information and call data. Stay current on industry best practices, emerging technologies, and healthcare regulations affecting patient communication systems. Qualifications: Bachelor's degree from an accredited institution in business administration, healthcare administration or related field, or an equivalent combination of education and professional experience in a related field. A minimum of four (4) years of call center or customer service environment, appointment or business operations experience. Demonstrated proficiency in creating systems to improve workflows. Experience in creating training materials in order to educate and cultivate staff performance. Proficiency with software systems and applications relevant to the position, including, but not limited, to the Microsoft Office suite, including Outlook, Word, PowerPoint, and Excel. Advanced knowledge of call center analytics and data interpretation. Previous experience with call center platforms, such as Five9, Teams, and/or RingCentral. Preferred Qualifications Bilingual in English and Spanish. A minimum of two (2) years of program development, project management or quality management experience. Demonstrated success in managing complex digital communications initiatives and projects , including rollouts and maintenance of phone systems and digital scheduling platforms. Experience developing reports to capture KPIs at an organizational, departmental, and individual level. Benefits: Competitive Compensation Competitive Time Off Low-cost health, dental, vision & life insurance Tuition Reimbursement, Employee Assistance program Salary ranges: Starting at $78,936 to $118,404 Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer. TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

Your Role The Consultative Support and Project Management team provides analytical support in preparation of contract negotiations and manages competitive intelligence data for the organization. The Data Analyst, Senior will report to the Manager of Data Analysis. In this role you will work cross functionally with teams such as Actuary, Network Compliance, and Contracting Network Managers to develop an understanding of the overall health of contracted entities. You will identify trends, investigate anomalies, and communicate your findings. You will also own the creation and distribution of reports that are critical to the future planning and financial health of the organization.

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. The Target Pay Range for this position is as follows: Loveland, Colorado: $56,320-$70,400 annually Lake Success, NY: $61,440- $76,800 annually At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. Job Purpose/Overview The Call Center Data Analyst delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing, and reporting on a wide range of business critical Call Center performance metrics to support operational excellence and strategic decision-making. This role will focus on delivering actionable insights into business performance, agent productivity, quality assurance, workforce management, and customer experience. The analyst will work extensively with data sources such as Nice CXOne, Salesforce, and other reporting tools to ensure accurate, timely, and meaningful reporting for stakeholders across the organization. Essential Duties and Responsibilities Collect, organize, and analyze data related to Call Center Operations, including, but not limited to, workflow, resource utilization, performance and financial metrics. Collaborate with leaders in a ‘user centric' approach to tool and report building that ensures requirements are aligned and outputs are optimized. Own the end-to-end data lifecycle for Call Center Operations. Build and maintain ETL processes to extract, transform, and load data from Nice CXOne, Salesforce, and various vendor sources. Ensure data cleanliness, consistency, and accuracy across systems. Develop and maintain business intelligence dashboards (e.g., Power BI) and recurring reports to support operational and financial monitoring. Conduct in-depth analysis to uncover trends, variances, and actionable insights. Track and present key performance indicators (KPIs) such as speed of answer times, average handle times, service levels, call volume trends, a and other associated call center metrics. Serve as the primary data partner for call center leadership, translating complex data into clear, impactful insights that support operational excellence. Work with management to assess, intake, prioritize, plan and execute data projects. Collaborate with Mars Petcare and Science and Diagnostics division data teams to ensure alignment with corporate data governance policies, data architecture standards, and business intelligence strategies. Always represent Antech professionally. May be asked to participate in enterprise initiatives, special projects, and other duties as assigned. Education and Experience Bachelor's degree in data science, Business Analytics, Statistics, or a related field (master's degree preferred). 7-10+ years of experience in data analytics, ideally within a call center environment. Proven experience operating effectively as a sole data analyst, or managing small analytics or reporting team, ideally in healthcare, laboratory, or operations-focused environment. Knowledge, Skills and Abilities Proficiency in SQL, Excel, and data visualization best practices. Proven experience designing and managing workflows and data pipelines. Expertise in business intelligence tools such as Power BI, Tableau, or similar platforms. Excellent communication skills with the ability to present technical findings to non-technical stakeholders. Demonstrated ability to think critically and creatively bringing innovative solutions to complex operational and data challenges Comfortable working independently and managing multiple priorities in a fast-paced setting. Strong knowledge of laboratory operations, test coding (e.g., LOINC) is preferred Working Conditions The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate may need to use a copy machine, fax machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. All Full-time associates are eligible for the following benefits and more: Paid Time Off & Holidays Medical, Dental, Vision (Multiple Plans Available) Basic Life (Company Paid) & Supplemental Life Short and Long Term Disability (Company Paid) Flexible Spending Accounts/Health Savings Accounts Paid Parental Leave 401(k) with company match Tuition/Continuing Education Reimbursement Life Assistance Program Pet Care Discounts We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers. Note to Search Firms/Agencies Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. **The Target Pay Range for this position is as follows:** + **Loveland, Colorado: $56,320-$70,400 annually** + **Lake Success, NY: $61,440- $76,800 annually** **At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing, and reporting on a wide range of business critical Call Center performance metrics to support operational excellence and strategic decision-making. This role will focus on delivering actionable insights into business performance, agent productivity, quality assurance, workforce management, and customer experience. The analyst will work extensively with data sources such as Nice CXOne, Salesforce, and other reporting tools to ensure accurate, timely, and meaningful reporting for stakeholders across the organization. **Essential Duties and Responsibilities** + Collect, organize, and analyze data related to Call Center Operations, including, but not limited to, workflow, resource utilization, performance and financial metrics. + Collaborate with leaders in a 'user centric' approach to tool and report building that ensures requirements are aligned and outputs are optimized. + Own the end-to-end data lifecycle for Call Center Operations. + Build and maintain ETL processes to extract, transform, and load data from Nice CXOne, Salesforce, and various vendor sources. + Ensure data cleanliness, consistency, and accuracy across systems. + Develop and maintain business intelligence dashboards (e.g., Power BI) and recurring reports to support operational and financial monitoring. + Conduct in-depth analysis to uncover trends, variances, and actionable insights. + Track and present key performance indicators (KPIs) such as speed of answer times, average handle times, service levels, call volume trends, a and other associated call center metrics. + Serve as the primary data partner for call center leadership, translating complex data into clear, impactful insights that support operational excellence. + Work with management to assess, intake, prioritize, plan and execute data projects. + Collaborate with Mars Petcare and Science and Diagnostics division data teams to ensure alignment with corporate data governance policies, data architecture standards, and business intelligence strategies. + Always represent Antech professionally. + May be asked to participate in enterprise initiatives, special projects, and other duties as assigned. **Education and Experience** + Bachelor's degree in data science, Business Analytics, Statistics, or a related field (master's degree preferred). + 7-10+ years of experience in data analytics, ideally within a call center environment. + Proven experience operating effectively as a sole data analyst, or managing small analytics or reporting team, ideally in healthcare, laboratory, or operations-focused environment. **Knowledge, Skills and Abilities** + Proficiency in SQL, Excel, and data visualization best practices. + Proven experience designing and managing workflows and data pipelines. + Expertise in business intelligence tools such as Power BI, Tableau, or similar platforms. + Excellent communication skills with the ability to present technical findings to non-technical stakeholders. + Demonstrated ability to think critically and creatively bringing innovative solutions to complex operational and data challenges + Comfortable working independently and managing multiple priorities in a fast-paced setting. + Strong knowledge of laboratory operations, test coding (e.g., LOINC) is preferred **Working Conditions** The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds. The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate may need to use a copy machine, fax machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. **About Antech** Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. _Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates._ + All Full-time associates are eligible for the following benefits and more: + Paid Time Off & Holidays + Medical, Dental, Vision (Multiple Plans Available) + Basic Life (Company Paid) & Supplemental Life + Short and Long Term Disability (Company Paid) + Flexible Spending Accounts/Health Savings Accounts + Paid Parental Leave + 401(k) with company match + Tuition/Continuing Education Reimbursement + Life Assistance Program + Pet Care Discounts We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers (************************************************************** . **Note to Search Firms/Agencies** Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

About Client: They help in transforming the leading organizations and communities around the world. Organizations infrastructure and culture is amazing. Best place!! Job Title: Health Payer Technology Medicare Consultant Job Level: Senior Level Job Description: THIS IS WHAT YOU WILL DO... You will be adapting existing methods and procedure to create possible alternative solutions to moderate complex problems. You will design and implement solutions that are Medicare complaint. You will be understanding the strategic direction set by senior management as it relates to team goals. WE ARE LOOKING FOR SOMEONE.!! Who holds 4 years of experience as a consultant! Who holds consulting experience in US Healthcare Payer market! Who holds 2+ years' experience in US Payer operations & US Payer system implementations! Who is experienced in systems and processes required to support health plan! Who is currently in Medicare/ Medicaid! Who holds 2+ years Program management, full lifecycle project, SDLC, Agile, Waterfall, SCRUM experience! Who holds 2 years experience with Medicare systems and technologies with formal consulting! Qualifications Who holds 4 years of experience as a consultant! Who holds consulting experience in US Healthcare Payer market! Who holds 2+ years' experience in US Payer operations & US Payer system implementations! Additional Information All your information will be kept confidential according to EEO guidelines.

Your Role The Consultative Support and Project Management team provides analytical support in preparation of contract negotiations and manages competitive intelligence data for the organization. The Data Analyst, Senior will report to the Manager of Data Analysis. In this role you will work cross functionally with teams such as Actuary, Network Compliance, and Contracting Network Managers to develop an understanding of the overall health of contracted entities. You will identify trends, investigate anomalies, and communicate your findings. You will also own the creation and distribution of reports that are critical to the future planning and financial health of the organization.

Your Role The Consultative Support and Project Management team provides analytical support in preparation of contract negotiations and manages competitive intelligence data for the organization. The Data Analyst, Senior will report to the Manager of Data Analysis. In this role you will work cross functionally with teams such as Actuary, Network Compliance, and Contracting Network Managers to develop an understanding of the overall health of contracted entities. You will identify trends, investigate anomalies, and communicate your findings. You will also own the creation and distribution of reports that are critical to the future planning and financial health of the organization.

Division:Eskenazi Health Sub-Division: Hospital Schedule: Full Time Shift: Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. FLSA Status Non-Exempt Job Role Summary The 340B Program Analyst supports the 340B Program Supervisor in the daily oversight of Eskenazi Health's 340B Drug Pricing Program. This position assists with program compliance, data reconciliation, auditing, purchasing, and inventory monitoring across the hospital, community health centers, specialty clinics, and contract pharmacies. The analyst ensures accurate program performance, develops actionable insights, and supports strategic initiatives that expand access to medications for patients. Essential Functions and Responsibilities Program Compliance & Auditing * Assists in developing and updating 340B policies and procedures. * Ensure that facilities maintain adherence to 340B Program regulations and guidelines. * Performs routine self-audits of 340B transactions, contract pharmacies, and in-house pharmacies. * Reviews patient, provider, and location eligibility in virtual and mixed-use settings. * Monitors Medicaid claims to prevent duplicate discounts and diversion. * Maintains audit documentation and supports preparation for internal and external audits. * Identifies transactions that are not eligible, such as those for inpatient drugs, Medicaid patients, free manufacturer drugs, non-eligible locations, or prescriptions from non-eligible providers. Data & Reporting * Prepares comprehensive reports to inform staff and support management in assessing the organization's overall financial impact. Additionally, develop targeted reports as necessary to monitor and enhance 340B Program compliance and performance. * Pulls and reconciles data from electronic health records, third party administrators, and dispensing systems. * Maintains audit logs, dashboards, and financial impact trackers. * Assists in creating monthly and quarterly reporting packages for leadership and compliance committees. * Tracks cost savings and identifies opportunities for process improvement. * Collaborates with the Pharmacy Business Team, the Pharmacy Value Analysis Team, and the Pharmacy Performance Improvement Oversight Committee to develop 340B Program metrics. Purchasing & Inventory Support * Assists with purchasing processes across WAC, GPO, and 340B accounts. * Monitors replenishment and performs inventory reconciliation. * Tracks carve-in/out status and assists with Medicaid Exclusion File maintenance. * Supports responses to manufacturer restrictions, shortages, and recalls. * Comply with all track-and-trace legal requirements of the Drug Supply Chain Security Act for purchasing and distribution of drug products. Collaboration & Communication * Serves as liaison to contract pharmacies, wholesalers, and internal departments for 340B related issues. * Works with pharmacy, compliance, finance, and IT staff to support program goals. * Participates in meetings as directed by the 340B Program Supervisor. Split-Billing or Third-Party Administrator Duties * Gains knowledge of split-billing and third-party administrator systems, including their respective functions. * Provides information to relevant personnel in the purchasing process to support correct operation and compliance. * Ensures that each buyer receives the necessary information to place orders through the appropriate accounts (such as WAC, GPO, and 340B) for inventory replenishment within the mixed-use and clean inventory setting. Education * Delivers education to staff concerning policies and procedures pertaining to inventory management and 340B processes and performs quality assurance reviews. * Participates in professional development by attending relevant classes and seminars, reading current publications, and/or joining regional or national associations Job Requirements * Completion of high school education or equivalent. * Licenses/Certification required: Pharmacy Technician License in the State of Indiana * CPhT certification through the Pharmacy Technician Certification Board required. * Two years of pharmacy analyst experience preferred; prior 340B experience strongly preferred. * Apexus 340B Advanced Certification (ACE) preferred, or ability to obtain certification within 12 months of hire. * Participation in continuing education activities to meet licensure and certification requirements Knowledge, Skills & Abilities * Knowledge of pharmacy operations, medication terminology, and regulatory requirements. Familiarity with EHR and TPA systems (e.g., Epic, Macrohelix) preferred. * Understanding of 340B Program rules and purchasing processes. * Strong analytical skills with strict attention to detail and accuracy. * Ability to manage multiple priorities in a fast-paced environment. * Effective written and verbal communication skills. * Sound professional judgment; refers clinical questions to a pharmacist or 340B Program Supervisor. * Proficiency with Microsoft Excel; experience with data analysis or reporting tools such as Power Query, Tableau, or Power BI preferred. Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few. Nearest Major Market: Indianapolis

Evergreen Services Group is a San Francisco-based holding company that acquires and operates B2B services companies across North America. Since its founding in late 2017, Evergreen has completed 100+ acquisitions across Managed IT Services, Cybersecurity, ERP Software Partners and Government Services. We are driven by a people-first mission to be the best home for businesses and their leaders, by marrying capital allocation with inspired operations. The Evergreen holding company team is comprised of 40+ professionals based in San Francisco who are focused on capital allocation, M&A, executive level hiring, strategic board leadership, and finance and accounting. Evergreen is a uniquely long-term oriented holding company that seeks to hold and grow businesses indefinitely rather than follow the 5-7 year holding period of a typical private equity fund. This allows us to take a truly long-term view on performance and people. Evergreen is backed by Alpine Investors, a leading private equity firm focused on the services and software industries with $16B+ in AUM. Overview This is a distinct opportunity to join an expanding hold-forever Private Equity firm and drive the single biggest input to our success: talent. The Talent Team adds paramount value and impact to the Evergreen ecosystem. We believe the most critical input and influence we can have on a business is hiring world-class leaders and talent. The Talent Team is primarily responsible for sourcing, assessing, and placing A+ talent within our portfolio to drive business growth. We're searching for a Talent Analyst to meaningfully contribute toward this vision. As Evergreen operates and grows, we want to continue to build the ideal home for aspiring executive leaders via our ability to attract, recruit, develop, and retain the best talent in the market. This position, based in San Francisco, offers a competitive compensation package alongside full benefits (medical, dental, vision, 401k match), and unlimited PTO. The Role: Play an integral role in the hiring process for CEOs, General Managers, and other Operating Company Executives across our diverse portfolio of companies Effectively build diverse “top of funnel” candidate pipelines, including candidate outreach and engagement Host preliminary phone screens and provide a best-in-class candidate experience through effective communication and consistent follow through Lead a full lifecycle recruiting process for select roles Assess candidates against scorecards and be a thought-partner on candidate selection Build, nurture, and maintain a robust network of leadership talent. Contribute to the development of the talent function as well as other People/Ops Team initiatives (e.g. process improvements, culture initiatives, special projects) Maintain talent reporting using our ATS (Greenhouse) and Excel We encourage you to apply, if: You have exceptional EQ and communication for developing relationships and followership with candidates and colleagues You're able to craft and tell a compelling story about our company's mission to drive interest and excitement and ensure a high acceptance rate and a healthy retention rate You are comfortable serving as the face of Evergreen, ensuring a positive employer brand You have a strong will-to-win that drives you to achieve results, even in tough circumstances, and pushes you to constantly learn and improve You have excellent organizational skills, detail orientation, and accountability to meet deadlines without sacrificing quality You are a team player who meshes exceedingly well with our team, but also can thrive independently Qualifications: BA/BS degree or equivalent practical experience with a commitment as a lifelong learner 1-2 years of experience in a Talent Acquisition role (agency experience preferred, executive recruiting experience a big plus) Other Information: This role is based in our San Francisco office and reports to our Chief People Officer The base salary for this role is $80K with a bonus of $20K. We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. Evergreen encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application! DIVERSITY, EQUITY, & INCLUSION AT EVERGREEN At Evergreen, we acknowledge that an emphasis on diversity, equity, and inclusion (“DE&I”) is essential to hiring phenomenal people. To create the best home for businesses and spark success at our firm and throughout our portfolio, we aim to establish an environment where every person is welcomed, accepted, and empowered to excel in their role. These beliefs run true to our People-first philosophy, which emphasizes attributes over experience, we strive to recruit and work with those from a range of backgrounds, which drives creativity and innovation. At Evergreen, we recognize that we must continue to improve and expand and we are enthusiastic about maintaining Evergreen as one of the best places to work by ensuring a culture of inclusion and allowing everyone an unbiased opportunity to grow. Compensation A competitive compensation package will be offered alongside a benefits package including full medical and dental coverage, unlimited PTO, 401(k) match, family planning support, and much more. Evergreen Services Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

This position requires a detail-oriented Analyst to help turn data into meaningful insights that support strategic decision-making. The analyst must be skilled in data exploration, analysis, visualization, and communication, with a strong understanding of physician practice operations and process improvement. This Referral Analyst provides analytical support, reporting, and practice intervention activities with respect to provider referral patterns and communicates with providers to articulate the collective benefit of optimizing internal referrals. The Referral Analyst works under the supervision of the Chief Operating Officer and in collaboration with provider practices and Centralized Services Principal Duties & Responsibilities: Example of Essential Duties: Collect, clean, and validate data from multiple internal and external sources. Analyze complex datasets to identify trends, patterns, and actionable insights. Develop dashboards, reports, and visualizations using BI tools such as Excel, Tableau, or others. Collaborate with cross-functional teams to define metrics, KPIs, and reporting needs. Build and maintain automated data pipelines and reporting workflows. Translate analytical findings into clear, concise recommendations for providers, leadership, and other business stakeholders. Assist in experimental design, forecasting, and statistical analysis as needed. Ensure data accuracy, integrity, and compliance with company data governance standards. Work collaboratively with provider practices to standardize referral processes and to promote optimal referral capture within the Toledo Clinic Other Essential Duties May Include (but are not limited to): Support efforts to optimize referral turnaround times and improve patient access to specialty care. Ensure all referral processes meet managed care guidelines, clinic policies, and regulatory standards. Analyze referral patterns by specialty and volume trends to assist with operational planning. Prepare reports regarding referral patterns and communicate the results with providers. Articulate the collective benefit of optimizing internal referrals and work with practices and other stakeholders to achieve established benchmarks Other duties as assigned. Knowledge, Skills & Abilities Required: Proven experience (1-3+ years) as a Data Analyst or in a similar analytical role required. Proficiency in Excel. Experience with BI tools (e.g., Tableau, Power BI, Looker, Qlik) is a plus Demonstrated understanding of statistical concepts and analytical methodologies. Excellent problem-solving skills and attention to detail. Strong communication skills with the ability to present and articulate complex information clearly to providers and leadership. Maintain confidentiality Ability to manage change or unexpected events appropriately. Education: Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Business Analytics, or a related field required.

This position requires a detail-oriented Analyst to help turn data into meaningful insights that support strategic decision-making. The analyst must be skilled in data exploration, analysis, visualization, and communication, with a strong understanding of physician practice operations and process improvement. This Referral Analyst provides analytical support, reporting, and practice intervention activities with respect to provider referral patterns and communicates with providers to articulate the collective benefit of optimizing internal referrals. The Referral Analyst works under the supervision of the Chief Operating Officer and in collaboration with provider practices and Centralized Services Principal Duties & Responsibilities: Example of Essential Duties: * Collect, clean, and validate data from multiple internal and external sources. * Analyze complex datasets to identify trends, patterns, and actionable insights. * Develop dashboards, reports, and visualizations using BI tools such as Excel, Tableau, or others. * Collaborate with cross-functional teams to define metrics, KPIs, and reporting needs. * Build and maintain automated data pipelines and reporting workflows. * Translate analytical findings into clear, concise recommendations for providers, leadership, and other business stakeholders. * Assist in experimental design, forecasting, and statistical analysis as needed. * Ensure data accuracy, integrity, and compliance with company data governance standards. * Work collaboratively with provider practices to standardize referral processes and to promote optimal referral capture within the Toledo Clinic Other Essential Duties May Include (but are not limited to): * Support efforts to optimize referral turnaround times and improve patient access to specialty care. * Ensure all referral processes meet managed care guidelines, clinic policies, and regulatory standards. * Analyze referral patterns by specialty and volume trends to assist with operational planning. * Prepare reports regarding referral patterns and communicate the results with providers. * Articulate the collective benefit of optimizing internal referrals and work with practices and other stakeholders to achieve established benchmarks * Other duties as assigned. Knowledge, Skills & Abilities Required: * Proven experience (1-3+ years) as a Data Analyst or in a similar analytical role required. * Proficiency in Excel. * Experience with BI tools (e.g., Tableau, Power BI, Looker, Qlik) is a plus * Demonstrated understanding of statistical concepts and analytical methodologies. * Excellent problem-solving skills and attention to detail. * Strong communication skills with the ability to present and articulate complex information clearly to providers and leadership. * Maintain confidentiality * Ability to manage change or unexpected events appropriately. Education: * Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Business Analytics, or a related field required.