Partnership program manager job description

Your Impact

Make our North Star clear: Coordinate the alignment of our people strategies across product areas and drive the integration into an overall Product People strategy; track and monitor progress against it through centralized project planning and reporting of quarterly metrics.

Plan for excellence: Drive the execution, operational rigor and continuous improvement of our core people practices across the Product org -- employee onboarding, talent development, performance elevation, pay planning, internal mobility, etc. Facilitate across our product areas to improve coordination, leverage best practices, and make each area better.

Drive improvement initiatives: Lead projects to solve our most critical people, org, or culture challenges of a rapidly scaling Product team. Collaborate with key stakeholders, gather quantitative and qualitative data, and do your own research to define the problem or opportunity clearly, deeply understand root causes, recommend solutions that are data-led, research-baked or wholly innovative, and drive those solutions through the product org in partnership with the People Business Partners and COE's across the People Team.

Your Responsibilities

Drive the annual planning process across the Product People Team to ensure alignment of a clear and well articulated Product People Strategy. Collaborate across key stakeholders for input and contributions to our strategy doc with detailed implementation plans and timelines.

Own and manage the Quarterly Business Review process for the Product People Team, ensuring comprehensive review of progress and alignment of quarterly priorities. Work closely with our Product People Analytics business partner to link meaningful metrics and insights that focus our actions.

Lead our monthly Product People Team meeting agenda to drive alignment on key priorities, collaboration and execution.

Act as the main point of contact for the Product People Team as it relates to interfacing with COE's on cross People team initiatives and programs, leveraging your deep understanding of the Product org to make corporate initiatives more successful for the Product teams.

Coordinate key programs with COE's and Product PBP's to drive consistency execution of desired outcomes across the Product org. Keep Product PBP's informed of key initiatives, changes, resources, etc. to enable them to better support our businesses and deliver on our strategies.

Lead projects to help us scale up a fast growing Product team. Define the problem, collaborate on objectives/desired outcomes, deep dive into data and research to understand key drivers, identify recommendations, and work with stakeholders to execute solutions.

Santa Clara Valley (Cupertino),California,United States

Marketing

+ 5+ years of experience leading technology-based partnerships, or relevant experience

+ Strong problem-solving skills; ability to analyze issues and develop effective tactical solutions and scalable processes

+ Stellar verbal/written communication skills across a wide variety of audiences; adept at crafting and delivering nuanced messages

+ Outstanding interpersonal skills; capable of influencing without authority and driving streamlined decision-making across internal and external partners

+ Meticulous attention to detail and skilled at balancing multiple projects in parallel without impacting the quality of deliverables

+ Self-starter who works effectively in a fast-paced environment and is adaptable to change

+ Knowledge of the hardware/firmware development process, smart home/IoT space, and wireless technologies is preferred

**Description**

• Engage with third-party accessory developers and manufacturers to drive adoption of Apple technologies and help bring high-quality accessories to the Apple ecosystem. • Collaborate with cross-functional partners in Engineering, QA, Product Marketing, Marcom, and Legal to support program objectives. • Launch new MFi technology programs to the ecosystem as opportunities arise; manage partner engagement, system and policy development, and process design for new or existing technologies. • Identify and help drive process improvements which facilitate a best-in-class developer experience and enable the team to continue to scale. • Lead all aspects of developer on-boarding and day-to-day account management, including contract administration and evaluation of new proposed accessories, and helping developers navigate program and certification requirements.

**Education & Experience**

• BA/BS degree required; MBA preferred Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

**Additional Requirements**

**Apple Footer**

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City. New York City Department of Health Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

ez Cater is the most trusted provider of corporate food solutions - a $300+ billion market in the US alone. ez Cater is purpose-built for business. ez Cater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ez Cater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille, and had an up-round in December of 2021 when we were valued at $1.6 billion.

The ez Cater Delivery & Operations team plays a critical role in creating fans through memorable positive experiences for our customers, caterers and delivery drivers. This position supports the Sr. Program Manager of Delivery and will work closely with our delivery and catering partner key stakeholders to ensure that we have an optimal delivery experience for customers, partners, and caterers.
What you'll do:

* Own and create end to end process mapping for the Catering Partner Delivery Experience lifecycle within ez Cater.
* Have full ownership of a program from the scoping/creation until the implementation.
* Work closely with cross-functional teams to drive the collection and implementation of requirements, ensure alignment with company objectives.
* Define, prioritize and plan the resources and technical requirements needed for programs to be delivered on time.
* Develop, write and review business cases, perform supporting research and analysis, write specifications, and drive the product development from design to release.
* Coordinate and deliver clear, precise, and regular communication with all stakeholders. This includes ongoing project/program status reports as well as capturing requirements.
* Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program.
* Successful candidates will be excellent communicators, curious, highly motivated and effective within distributed teams.
* Consolidate, communicate and ensure resolution of all issues. Manage updates, maintain regular engagement with key stakeholders and sponsors at executive level.
* Develop, lead, and execute a strategic roadmap for end to end service optimization initiatives.
* Provide thought leadership to continue to challenge the status quo and bring the ez Cater catering partner delivery experience to best in class.
* Implement best in class support practices that help scale the organization while driving exceptional customer experiences.
* Collaborate and link synergies across several critical functions (service, supply, product, technology, dispatch, delivery partners).

What you have:

* Skilled in complex problem solving, critical thinking and decision making.
* 3+ years of experience in customer service program management.
* Exceptional skill and capabilities in wide scale program and project management.
* High comfort level with data - able to find trends and use data to drive progress and innovation.
* Proven experience thriving in ambiguity & change.
* The national cash compensation range for this role is $95,000 - $125,000 per year*
* Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ez Cater does not sponsor applicants for work visas or legal permanent residence.

What you'll get from us:

You'll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You'll also get sane working hours and great flexibility around work/life balance.

Have people in your life - of any age - who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you'll get all this: Market salary, stock options that you'll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ez Cater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you're in one of our offices, and knowing that you helped get this rocket ship to the moon.

ez Cater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ez Cater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

#LI-Remote

#BI-Remote