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Become A Parts Advisor

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Working As A Parts Advisor

  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Getting Information
  • Selling or Influencing Others
  • Performing for or Working Directly with the Public
  • Deal with People

  • Make Decisions

  • Repetitive

  • $29,590

    Average Salary

What Does A Parts Advisor Do At Lithia Auto Stores

* As a Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
* Provide exceptional service to all customers and vendors.
* Process customer orders and recommend additional related repair items.
* Gain superior product knowledge and understanding of vehicle components to effectively help customers.
* Assist with daily inventory, receiving, stocking and shipping.
* Assist in maintaining perpetual inventories.
* Help maintain cleanliness and professional appearance of the service counter, work area and stockroom.
* Maintain records of time, expenses and materials.
* Parts Advisor – Parts Consultant (Specialist) – Parts Counter Sales

What Does A Parts Advisor Do At MZ Auto Group

* Helping retail customers
* Sourcing and Stocking parts
* Pulling and processing orders
* Shipping and receiving truck parts
* Inventory Control
* Parts Sales
* Assist Service Technicians

What Does A Parts Advisor Do At Lithia Auto Stores

* As a Body Shop Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
* Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
* Communicate effectively with customers and vendors via phone, in-person or email.
* Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
* Maintain clean and professional appearance of counter, work area, and stockroom.
* Interact with the Body Shop Team to coordinate parts for vehicle repair and service.
* Order parts from suppliers based on Body Shop and customer requests.
* Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
* Check quantity and condition of goods received against invoices and purchase orders.
* Check number and unit cost as well as total billing for charges against proper records.
* Specifies parts accurately.
* Process core returns, parts warranties and parts returns as necessary

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How To Become A Parts Advisor

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Parts Advisor jobs

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Top Skills for A Parts Advisor

CustomerServiceInventoryControlPartsInventoryCorrectPartsBodyShopPartsSalesADPWholesaleCustomersChryslerSpecialOrderPartsServiceDepartmentRepairOrdersPartsCatalogPartsCounterRetailCustomersPhoneCallsServiceTechniciansReplacementPartsServiceAdvisorsCustomerOrders

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Top Parts Advisor Skills

  1. Customer Service
  2. Inventory Control
  3. Parts Inventory
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service which encouraged repeat business.
  • Contributed profit for Account Management, Inventory control, Branch Growth, and Sales.
  • Maintained parts inventory, including ordering, processing, data entry, and billing.
  • Assist customers in finding the correct parts for there repairs Answer calls, order parts.
  • Assisted wholesale customers with their daily needs and ensuring body shop personnel receive needed parts in a timely manner.

Top Parts Advisor Employers

Parts Advisor Videos

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