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Top 50 Parts Advisor Skills

Below we've compiled a list of the most important skills for a Parts Advisor. We ranked the top skills based on the percentage of Parts Advisor resumes they appeared on. For example, 11.2% of Parts Advisor resumes contained Customer Service as a skill. Let's find out what skills a Parts Advisor actually needs in order to be successful in the workplace.

These are the most important skills for a Parts Advisor:

1. Customer Service

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high Demand
Here's how Customer Service is used in Parts Advisor jobs:
  • Performed general clerical and office duties and provided general customer services as needed.
  • Commended for excellent customer service based on multiple clients reporting satisfaction to management.
  • Provided excellent customer service which encouraged repeat business.
  • Reconcile cash register and provide excellent customer service
  • Served as point of contact for warranty claims, customer service, wholesale and retail automotive parts sales.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Provide excellent customer service to customers and technicians in person or over the phone.
  • Contributed to repeat and referral business by using strong customer service and problem solving skills
  • Followed up and expedited orders in order to maintain top class customer service.
  • Provide excellent customer service and information to help customers with their vehicle needs.
  • Increased repeat customer base by providing a high level of customer service.
  • Establish relationships with clients, and supplying superior customer service as top priority
  • Provided excellent customer service and other duties as directed.
  • Provide excellent customer service to all customers and vendors.
  • Provided a very high level of customer service.
  • Provide top of the line customer service
  • Helped with one on one customer service with the service manager and advisors.
  • Developed and implemented processes for used and new car intakes Customer service/satisfaction Order, stock and deliver parts
  • Provide Excellent Customer Service Completed Inventory Stocked Goods
  • Order parts and invoicing with ADP computer software system Customer Service Inventory Deliver parts to other dealers

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2. Parts Delivery

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high Demand
Here's how Parts Delivery is used in Parts Advisor jobs:
  • Maintain current parts inventory to maximize sales and ensure timely and accurate parts delivery.
  • Serviced technicians in our shop by providing accurate and timely parts delivery.
  • Worked on cars, Customer service, Parts delivery driver
  • Inventory parts delivery and pickup.
  • deal with checking in of PFP Sending returns, scrapping Warranty Parts Delivery Driver

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3. Parts Inventory

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high Demand
Here's how Parts Inventory is used in Parts Advisor jobs:
  • Assisted in maintaining appropriate parts inventory and kept inventory organized.
  • Maintained parts inventory and managed department as required.
  • Provided, updated and maintained control over parts inventory, critical orders while efficiently handling profitable sales on a daily basis.
  • Maintained parts inventory, including ordering, processing, data entry, and billing.
  • Manage parts inventory and sales including; entry into computer and processing paperwork.
  • Maintained a parts inventory of four-hundred thousand in a clean and orderly manner.
  • Maintain parts inventory for out of stock items and on-hand quantity accuracy.
  • Assist in the annual parts inventory; maintain neat and orderly stock.
  • Sell automotive parts and accessories, and manage parts inventory.
  • Help clean and maintain a tidy and organized parts inventory.
  • Used Reynolds & Reynolds software to maintain parts inventory.
  • Assist in parts inventory count and control.
  • Managed parts inventory and stocked service trucks.
  • Oversee large recall parts inventory and customer notifications !
  • Maintained Diesel Fleet service Repair Order and D.O.T records in written and electronic form, and fleet parts inventory stock replenishment.
  • Look up parts, pull parts from inventory, order parts and sell parts.Stock in parts inventory.
  • Organized entire parts inventory while correcting errors - Increased wholesale sales 32%
  • Maintained organized and restocked parts inventory using the triple check system.
  • Supply Technicians & Wholesale Customer with Parts Order Body Shop Parts Managed Parts Warranty Department Parts Inventory Control
  • Pull and deliver parts to dealerships - Maintain parts inventory -Responsible for keeping the sales lot clean -Performing weekly resets -Maintenence

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5 Parts Inventory Jobs

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4. Warranty Claims

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high Demand
Here's how Warranty Claims is used in Parts Advisor jobs:
  • Returned bad parts that needed to be returned for Warranty claims.
  • Communicated with Nissan North America calling in warranty claims.
  • Process core returns and warranty claims as needed.
  • Handled all warranty claims and return authorizations.
  • Submit Warranty claims to Ford.
  • Filed warranty claims when necessary.
  • Make sure all warranty claims parts that are called for inspection are shipped in a timely manner according to procedure.

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5. Inventory Control

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high Demand
Here's how Inventory Control is used in Parts Advisor jobs:
  • Inventory control *Parts ordering *Parts testing *Technical adviser and automotive trouble shooting
  • Support management with maintaining inventory control and store appearance.
  • Inventory control, cycle counts, parts issuance, shipping, receiving, and parts accountability.
  • Contributed profit for Account Management, Inventory control, Branch Growth, and Sales.
  • Inventory control, parts distribution, and sales.
  • Inventory control on parts & equipment for department.
  • Inventory control when manager is on vacation.
  • Inventory control, and ordering parts.
  • Inventory control is the key factor of maintaining a physical vs. computer count which is done everyday.
  • Add all items to active inventory in accordance with alpha-numeric bin system -Maintain all inventory control.
  • Inventory Control Organized weekly sales reports for the sales department to track product success.
  • Coordinated inventory control standards and manage staff in regards to handling inventory needs.
  • inventory control and shipping and receiving.
  • Inventory control of all parts and supplies Ship and receive all parts Check parts in and out of our internal database
  • Provided light inventory control Place daily parts orders Responsible for all wholesale customers, retail customers, and technicians counter
  • back parts counter &inventory control
  • Back, Front, and wholesale counter sales * Customer service * Stocking * Inventory control
  • Inventory Control Shipping/Receiving parts Responsible for parts given to mechanics Handle billing for C.O.D.
  • Retail Parts Counter Sales Wholesale Parts Counter Sales Assist technicians with parts needs Inventory control
  • Inventory Control * Shipping/Receiving * Parts inspection * Inspection Reports * Customer approvals * Finance

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6. Body Shops

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high Demand
Here's how Body Shops is used in Parts Advisor jobs:
  • Assisted shop technicians and body shops with required components in the restoration and repairing of vehicles.
  • Managed logistics for over 200 clients, including dealerships, independent service, and body shops.
  • Provided exceptional service to all customers, auto body shops, dealerships and wholesale customers.
  • Answer wholesale phone lines and assist shops and body shops inquiring about parts.
  • Assist other body shops in ordering parts for them to service their clients.
  • Managed inventory, Repair quotes and orders for body shops.
  • Work with body shops on parts requests.
  • Demonstrated ability to multi-task by managing in-person and talking to wholesale body shops to order parts.
  • Handed out parts for cars that needed new parts Traveled to different body shops that ordered parts
  • Look up appropriate parts for collision centers and insurancecompanies dealing with auto body shops.

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7. Correct Parts

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high Demand
Here's how Correct Parts is used in Parts Advisor jobs:
  • Followed parts diagrams to locate customers and technicians correct parts and busy retail/wholesale environment.
  • Approved reimbursement for incorrect parts ordered/sent out.
  • Assist customers with incorrect parts and accessories, as well as interface with manufacturers and distributors to resolve issues when needed.
  • Use car manufactures electronic parts catalogs to find the correct parts for customers and technicians and purchase if not in stock.
  • Work closely with techs to identify necessary parts for repairs and communicate efficiently with vendors to get the correct parts.
  • Use proprietary software catalog to identify and locate correct parts for repair, maintenance, and customization of BMW automobiles.
  • Used an electronic parts catalog to find and order correct parts for technicians, and customers.
  • Inspected vehicles and worked closely with service technicians to ensure the correct parts were ordered.
  • Assist customers in finding the correct parts for there repairs Answer calls, order parts.
  • Supplied all with the correct parts and maintained necessary stock decreasing lost sales.
  • Supplied all with the correct parts and logged information for lost sales.
  • Work with customers providing information and correct parts for repairs/service.
  • Obtain correct parts and accessories for both customers and technicians.
  • Provided the correct parts requested by service technicians.
  • Provided technicians with correct parts for vehicle repair.
  • Research correct parts per technician requests.
  • Provided correct parts for repair.
  • Identify correct parts for customers.
  • Load the correct parts, if in stock, or offer to order the parts for the customer.
  • Obtained the correct parts and/or accessories for both the technician and the retail guest in a timely manner.

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1 Correct Parts Jobs

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8. Parts Sales

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high Demand
Here's how Parts Sales is used in Parts Advisor jobs:
  • Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales.
  • Advanced from Warehouse Supervisor to Parts Sales, and responsible for approximately $150,000 of monthly product net sales.
  • Maintain and grow parts sales from Lake Okeechobee to Key West FL by building long-term customer relationships.
  • Achieved $600k in parts sales during North Park Subaru at Dominion's inaugural year.
  • Increased sales by designing and implementing parts sales specials and advertising programs.
  • Have led store in parts sales since the first month of employment.
  • Assisted clients with parts sales in person and over the phone.
  • Assisted customers with industrial shredder parts sales and service needs.
  • Managed daily operations in both parts sales and warehouse.
  • Assist retail guests with written estimates and parts sales.
  • Assist customers and technicians on parts sales and orders.
  • Assist in internet parts sales and phone calls.
  • Retail and Wholesale parts sales for Toyota Vehicles.
  • Front counter car parts sales (direct and business to business) Identifying, anticipating and fulfilling a customers needs.
  • Recruited by the Parts Manager to fill a position within the Parts Department specifically for wholesale parts sales.
  • Top parts salesman each month.
  • Retail and wholesale parts salesman.
  • Assist clients and co-workers in Mopar parts sales to general public and wholesale.
  • Achieved $1 million in parts sales per year during period of 2010-2014 Certified parts advisor for Ford/Lincoln and Subaru
  • Greet customers Wholesale/Retail parts sales Computer/Microfiche cataloging Invoicing Order and process parts Process telephone/fax orders Contact customers upon parts arrival

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6 Parts Sales Jobs

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9. Wholesale Customers

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high Demand
Here's how Wholesale Customers is used in Parts Advisor jobs:
  • Developed relationships with potential wholesale customers to aid in the development of business model
  • Develop relationship with wholesale customers and provide assistance to technicians.
  • Developed great relationships with wholesale customers.
  • Experienced with Sales and Customer Service for the internal Service Department; and with external Retail and Wholesale customers.
  • Work with retail and wholesale customers at the parts counter, on the phone and via Internet orders.
  • Administered sales of parts and accessories to retail and wholesale customers via telephone, internet and over-the-counter.
  • Interacted with consumer, retail and wholesale customers both in person and over the phone.
  • Dispatched a team of parts drivers to insure prompt delivery of parts to wholesale customers.
  • Provided customers assistance to both retail and wholesale customers of Nissan and Hyundai parts.
  • Provide customer service to the public, Mercedes-Benz technicians, and wholesale customers.
  • Work with retail and wholesale customers to identify and locate parts needed.
  • Help with wholesale customers, including pulling and ordering parts for delivery.
  • Provide oral estimates over the phone to both retail and wholesale customers.
  • Build and maintain relationships with retail and wholesale customers.
  • Provide assistance with retail and wholesale customers.
  • Delivered parts to wholesale customers when needed.
  • Assist wholesale customers and technicians.
  • Delivered Mopar parts to wholesale customers
  • Assisted wholesale customers with their daily needs and ensuring body shop personnel receive needed parts in a timely manner.
  • Use the Startek area frequently to aid wholesale customers in understanding MB diagnostic information.

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10. Service Department

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high Demand
Here's how Service Department is used in Parts Advisor jobs:
  • Worked efficiently and effectively with Sales and Service departments.
  • Handled parts payment collection by making sure all parts were billed correctly through the service department and collision repair shop.
  • Handle payment collection for ordered parts, while overseeing that all parts are billed correctly through the service department.
  • Provided outstanding customer service in both retail and service departments to drive sales and ensure a positive customer experience.
  • Look up, locate, and sell automotive parts to customers, other businesses, and the service department.
  • Purchased parts from a variety of sources for the service department, and used car reconditioning department.
  • Perform functions where satisfaction and customer retention, leveling workloads in parts and service department sought.
  • Generate and print daily parts and sales reports for the respective parts and service departments.
  • Job Duties: Retail sales, wholesale sales, service department sales and shipping/receiving.
  • Assisted with the creation of service menus for the service department using manufacture guidelines.
  • Provided dealership service department with parts and information to repair and maintain customer vehicles.
  • Provide support for all repair order write-ups for the Motorcycle Service Department.
  • Assisted service department with customers at service counter when necessary.
  • Process RO's that come in from service department.
  • Maintain paperwork and spreadsheets for Service Department.
  • Pull parts for service department.
  • Work hand in hand with the service department to ensure above and beyond satisfaction amongst each and every dealership customer.
  • Experience: - Work the shop counter specifying parts for a large volume service department.
  • Prepared work orders for customers and repair order for service department Ordered and stocked inventory Responsible for special orders for customers
  • Inventory Help customers obtain parts Order parts for service department Restock all parts and accessories Sales associate Customer satisfaction

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1 Service Department Jobs

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11. ADP

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high Demand
Here's how ADP is used in Parts Advisor jobs:
  • Maintain stock numbers - Communication with delivery drivers and managers - Receiving daily shipments and use of ADP software
  • Use ADP to manually load all items in inventory, change cost and list prices as needed.
  • Worked wholesale and retail parts department(s) as needed using ADP software and EPC.
  • Assist customers and technicians in looking up Toyota and Chrysler parts using ADP computer program.
  • Utilized the ADP (billing system) and the PDC catalog system.
  • Use of ADP Dealership Management System and Snap-On Parts Catalog Programs.
  • Skilled in various ADP applications as well as Microsoft Windows.
  • Use ADP system to check inventory, pricing and location.
  • Experienced with ADP/CDK and Reynolds and Reynolds dealership management program.
  • Received/Posted daily orders on ADP.
  • Used software tools including: ADP REYNOLS REYNOLDS.
  • Used ADP and PAIS systems.
  • Use of ADP and CDK.
  • Provide an exceptional customer experience to drive loyalty Inquire parts availability and price using Reynolds and Reynolds and ADP.
  • Experienced with ADP/Proquest and Reynolds & Reynolds software.
  • Used ADP workflow management system to invoice parts.
  • Enforced purchasing accountability Software knowledge: ADP System, Kia Parts America network, K-dealer.com, Mitsubishi Parts ASA network
  • Use ADP and EPIC program and barcode machine Delivering parts driver

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12. Chrysler

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high Demand
Here's how Chrysler is used in Parts Advisor jobs:
  • Developed relationships with personnel from other Chrysler dealerships to participate in a mutually beneficial parts purchase and delivery co op.
  • Provide retail customer service and technical repair support of Chrysler and related automotive products.
  • Developed excellent customer relation skills utilizing DaimlerChrysler's Five Star Process.
  • Reviewed daily service and retail parts orders and submitted through DaimlerChrysler's Global Parts Ordering System.
  • Controlled, ordered, and shipped over 250,000 Chrysler products yearly.
  • Received training through the Chrysler training academy building up to certification.
  • Operated sit down fork lift * Chrysler certified in parts.
  • Look up parts for both Chrysler and Ford models.
  • Stored and shipped all warranty parts to DaimlerChrysler.
  • Assist with submitting Warranty claims to Chrysler.
  • Certified Parts Specialist for Chrysler.
  • Provided customer service Utilized many Chrysler databases to perform various tasks.
  • Certified Gold by Chrysler Corporation and maintained those high performance levels through 2005 in all Parts Advisor and Management classes taken.
  • Looked up parts for all Chrysler models and ordered parts as needed for any addtional repairs.
  • Tracked status of open ordered parts thru Chrysler's dealer portal.
  • Ordered parts thru the DMS to transmit to Chrysler.
  • Received cash award from Chrysler for knowledge of newly designed product to "mystery shopper."
  • Ordered and received parts from both Chrysler and Kia as well as from other dealers.
  • Ford master certified Chrysler certified Knowledge of Hyundai as well
  • Use of Chrysler parts systems ( pais and star parts ).

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13. Retail Customers

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high Demand
Here's how Retail Customers is used in Parts Advisor jobs:
  • Received and processed orders from competitor dealerships, contractors, mechanics, and retail customers ensuring accurate order entry and delivery.
  • Interacted with both wholesale and retail customers
  • Provided customer service for retail customers.
  • Aided retail customers in part identification and sourcing; aided new car buyers in accessorizing their vehicles.
  • Answer phones and interact with wholesale and retail customers in a professional and efficient manner.
  • Assisted retail customers, technicians and wholesale customers to obtain whatever part they needed.
  • Provide vehicle specific parts and accessories to shop technicians and walk-up retail customers.
  • Check in parts, order parts for wholesale/retail customers and shop technicians.
  • Answered the phone calls from the Dealers and Retail Customers.
  • Assisted retail customers with general and accessory part needs.
  • Exceed the needs of Hyundai retail customers.
  • Assisted mechanics and retail customers order and obtain automotive partsDelivered automotive parts and products to other businesses
  • Use various computer programs to prepare estimates for technicians, retail customers, wholesale customers .

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4 Retail Customers Jobs

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14. Special Order Parts

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high Demand
Here's how Special Order Parts is used in Parts Advisor jobs:
  • Get all special order parts that are needed delivered and inform the driver what is need ASAP and what's not.
  • Stock in incoming parts, tag special order parts and call customers to inform their special order parts have arrived.
  • Requisition of non-stock or special order parts and follow up on special order items with customers or technicians.
  • Ordered parts to maintain inventory and purchased special order parts for customers.
  • Provided special order parts to service department for repair of customer vehicles.
  • Established special order parts inventory and follow up on orders.
  • Invoice, order and track all special order parts.
  • Make sure all special order parts are order correctly.

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15. Repair Orders

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Here's how Repair Orders is used in Parts Advisor jobs:
  • Assisted body shop with generating repair orders while providing superior customer service.
  • Reviewed repair orders and determined warranty claim coverage.
  • Scheduled automotive maintenance appointments, dispatched repair orders to technicians, and notified customers when work was completed.
  • Assisted parts staff in locating and billing out numerous parts by inputting repair orders via computer database.
  • Handled customer repair orders and sold auto parts to service all customer needs.
  • Prepare parts orders to be ordered through repair orders and counter Invoices.
  • Filled repair orders for technicians, as well as accessories for salesmen.
  • Supplied technicians with parts for vehicles and billed parts to repair orders.
  • Maintain Warranty Returns and Repair Orders done in the service department.
  • Assisted technicians in the order of parts for repair orders.
  • Maintain files of Repair Orders done in the service department.
  • Locate and distribute parts to all technicians for Repair Orders.
  • Create purchase orders, repair orders, and work orders.
  • Initiate customer repair orders based on discussion with customer.
  • Keep accurate billing of repair orders.
  • Back Counter parts - Interacted with service technicians and service advisors to bill out correct parts on service repair orders.
  • Repair orders were filed by customer name after they were closed for reference of any additional repairs needed.
  • Job Duties: My duties consisted of writing repair orders using Lightspeed and above all customer service.
  • Checked in parts from other dealers, returned unused parts and billed parts to repair orders.
  • Bill parts to repair orders and counter invoices.

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2 Repair Orders Jobs

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16. Customer Orders

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Here's how Customer Orders is used in Parts Advisor jobs:
  • Reviewed new customer orders and requests and manually entered data into a centralized database.
  • Process customer orders and recommend additional related repair items.
  • Process customer orders and recommend additional parts for repair.
  • Fill customer orders from stock.
  • Shipped customer orders as needed.
  • Handle retail and wholesale customer orders Manage inventory and run perpetual inventory count.
  • Pick orders Enter customer orders in system Inventory management Creating purchase orders Shipping product

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2 Customer Orders Jobs

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17. Parts Counter

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Here's how Parts Counter is used in Parts Advisor jobs:
  • Perform opening duties on the retail parts counter every morning until properly relieved to assume my position at the shop counter.
  • Worked on the retail parts counter assisting customers while raising profits by fifty percent.
  • Warehouse management, forklift operator and parts counter clerk for technicians and wholesale buyers
  • Team leader of a three person team on the service technician parts counter.
  • Filled orders from customers, worked parts counter, and receiving department.
  • Started as shipping clerk then promoted to parts counter 8 months later.
  • Work the back and front parts counter, both wholesale and retail.
  • Assist customers at the parts counter or by phone.
  • Coordinated the proper stock for the retail parts counter.
  • Handled running the Chrysler team's parts counter.
  • Worked exclusively at the mechanics parts counter.
  • Managed the retail parts counter.
  • Managed retail sales parts counter.
  • Led the retail parts counter.
  • Looked up parts in computerized parts catalog, *Helped customers at parts counter.
  • Experience: - Front parts counter retail customer.
  • back parts counter working with adp system, star parts
  • front parts counter& back parts counter
  • Work parts counter to assist external and internal customers Tracked stock levels for recording Update files Incoming/outgoing calls

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1 Parts Counter Jobs

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18. Stock Orders

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average Demand
Here's how Stock Orders is used in Parts Advisor jobs:
  • Completed stock orders and managed inventory levels.
  • Posted lost sales, sent stock orders to Audi on occasion, and corrected inventory when there was a problem.
  • Managed inventory through daily stock orders, daily checks, and yearly inventory.
  • Do the receiving of all stock orders, both normal and priority.
  • Checked in all daily parts orders and all weekly stock orders.
  • Put away daily stock orders in the correct locations.
  • Worked daily to generate and send stock orders.
  • Received and sorted stock orders upon arrival.
  • Compiled and placed daily stock orders.
  • Manage product returns and stock orders.
  • Create stock orders for inventory.
  • Received and posted daily stock orders Maintained the front counter sales and service department parts sales
  • Monitored parts department productivity -On most occasions, responsible for checking and receeding in daily stock orders.
  • distribute parts to MINI technicians as needed prepare orders for wholesale customers receive stock orders
  • Place orders for customersLook up parts for customersAssist customers through online chatsCheck in stock ordersProcess orders from the online store

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19. Phone Calls

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Here's how Phone Calls is used in Parts Advisor jobs:
  • Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.
  • Answered telephone calls promptly, courteously, and made every effort to satisfy the caller s inquiry.
  • Respond to phone calls, e-mails and faxes to provide quotes and other part/vehicle information.
  • Answer telephone calls promptly and provide professional service ensuring the customers' needs are met.
  • Closed out work orders, made service follow up phone calls to maintain customer satisfaction.
  • Answer Body Shop and Automotive Shop phone calls and fill orders and address concerns.
  • Answered phone calls and completed quotes for customers and billed out quotes as necessary.
  • Answer phone calls and assist customers with quotes or information they need.
  • Answered phone calls, provided price quotes and other information.
  • Handled parts requests via phone calls and in person.
  • Answered phone calls, greeted customers and scheduled appointments.
  • Answered phone calls and emails about parts inquires.
  • Answer retail and wholesale phone calls.
  • Take wholesale and DIY telephone calls.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Yield incoming phone calls to research parts for customers * Made sure stock was put away and inventory stayed in order.
  • Answered phone calls in a professional manner, providing price quotes and other information.
  • Handled parts requests via the service department, incoming phone calls and internet-based correspondence.
  • Answer incoming phone calls for the parts department.
  • Wait on technicians,also walk in customer.Answer phone calls,order parts threw many different vendors.

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9 Phone Calls Jobs

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20. Replacement Parts

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Here's how Replacement Parts is used in Parts Advisor jobs:
  • Used software tools including: In-house computers for electronic parts catalog Sold spare or replacement parts.
  • Sell spare and replacement parts and equipment in repair shop or parts store.
  • Review of appraisals submitted to determine the most cost effective replacement parts.
  • Maintain body shop estimates to identify and order correct replacement parts.
  • Requisition materials and supplies, or replacement parts.

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21. Parts Catalogs

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Here's how Parts Catalogs is used in Parts Advisor jobs:
  • Used Reynolds and Reynolds system and proprietary manufacturer electronic parts catalogs.
  • Used electronic parts catalogs in order to determine replacement part stock numbers, price and availability.
  • Find parts and assure accuracy in the numerous electronic parts catalogs.
  • Keep parts catalogs and price books current.
  • Helped maintain parts catalogs and price schedules.

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1 Parts Catalogs Jobs

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22. Telephone Orders

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Here's how Telephone Orders is used in Parts Advisor jobs:
  • Receive and fulfill telephone orders for the many retail and wholesale customers.
  • Receive and fill telephone orders on parts for customers and shops.
  • Received and filled telephone orders for parts.

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1 Telephone Orders Jobs

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23. Wholesale Accounts

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average Demand
Here's how Wholesale Accounts is used in Parts Advisor jobs:
  • Managed multiple wholesale accounts and assisted retail customers.
  • Solicit wholesale accounts; handle and fill orders generated by the website for both wholesale and retail accounts.
  • Contributed to $1.4M parts sales per month by servicing wholesale accounts and walk-in retail customers.
  • Located and ordered parts for service techs, walk-in customers and wholesale accounts.
  • Answer phone calls and take orders over the phone for wholesale accounts.
  • Maintain a good working relationship with commercial and wholesale accounts.
  • Deliver parts to wholesale accounts as necessary.
  • Order parts for technicians and wholesale accounts.
  • Work with and maintain wholesale accounts.
  • Create and maintain wholesale accounts.
  • Direct drivers to wholesale accounts.
  • Developed and maintained wholesale accounts providing accuarate and timely pricing, delivery, and exceptional customer service.
  • Provide Technicians with needed parts for service repairs Assist wholesale accounts with part orders over phone or online.
  • Navigated technical catalog used for navigated auto parts for technicians and retail customers Inventory check Delivered parts to wholesale accounts
  • Supported service advisors, sales and finance managers Assisted with wholesale accounts.

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24. Service Technicians

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Here's how Service Technicians is used in Parts Advisor jobs:
  • Maintained an excellent relationship with service technicians; occasionally assisting in problem diagnosis and resolution.
  • Trained new hires to correctly acquire and expedite Mercedes Benz and other car line parts for the service technicians.
  • Assist Service Technicians with acquiring the proper parts needed to complete their task.
  • Maintain parts inventory for service technicians' and assured customers of timely repairs.
  • Help service technicians in getting the correct parts for the job at hand.
  • Worked with service technicians to ensure parts are correct and delivered on time.
  • Work with service technicians to determine and obtain parts needed for customer repairs.
  • Worked the back parts counter fulfilling orders for 10 heavy duty service technicians.
  • Assist service technicians in the selection of parts and estimates for repairs.
  • Assisted Service Technicians in selecting parts needed for repairs in process.
  • Provided parts to our service technicians so they could complete services.
  • Prepared orders by pulling parts needed for service technicians.
  • Filled service technicians orders for vehicle repair parts.
  • Provided service technicians with parts as required.
  • Assisted service technicians select parts.
  • Assisted and advised service technicians with parts selection.
  • Provide automotive parts to service technicians Sold retail to customers Assisted customers with parts and problems Delivered parts to independent repair stations

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25. Service Advisors

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Here's how Service Advisors is used in Parts Advisor jobs:
  • Consult and interact with technicians and service advisors to ensure that correct parts are procured as quickly as possible.
  • Work closely with Service Advisors and Technicians to sell them all necessary and related items to repair customer vehicles.
  • Work directly with the service advisors and technicians to ensure the correct part is ordered the first time.
  • Work with service advisors, technicians and customers to promote the sale of parts and service.
  • Worked as a team to deliver great service to all of our service advisors and technicians.
  • Recruited, trained and supervised Service Advisors, Cashiers, Detail Department, and Technicians.
  • Assist dealership service advisors, wholesale & retail customers with parts look up and quotes.
  • Assisted customers, technicians, and service advisors with parts availability and pricing.
  • Help techs with MPI forms and also communicate with the service advisors.
  • Notified customers, technicians or service advisors upon arrival of ordered parts.
  • Provide quotes on costs of parts for service advisors and customers.
  • Assist service advisors with price quotes and up sells.
  • Prepare written estimates for technicians and service advisors.
  • Served as liaison between service advisors.
  • Follow up on delivery of orders while establishing proffessional relationships in communicating with service advisors, estimators and technicians.
  • Advise customers, technicians and service advisors on vehicle parts.Bill out parts on parts system.

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26. Counter Sales

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Here's how Counter Sales is used in Parts Advisor jobs:
  • Monitor warranty coverage at time of over-the-counter sales.
  • Job Duties: Retail, wholesale and back counter sales, as well as shipping and receiving.
  • Wholesale counter sales as well as working closely with the public in retail counter sales.
  • Front and back parts counter sales, customer orders, and inventory control.
  • Perform over the counter sales for service, retail, and wholesale customers.
  • Receive and fill telephone, computer, and counter sales orders for parts.
  • Help customers on front counter sales and phone sales.
  • Counter sales dealing with wholesale and retail accounts.
  • Front and back counter sales.
  • Achieved best counter sales in 10 out of 12 sales cycles.
  • Handled all front counter sales of the parts department.
  • Back and wholesale counter sales * Customer service
  • Managed all internal parts request Primary back counter sales with emphasis on Nissan vehicles Developed increasing fleet and wholesale business.

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27. OLD Parts

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Here's how OLD Parts is used in Parts Advisor jobs:
  • Determined replacement automotive parts required according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Quoted and sold parts, used a computer catalog to locate and identify correct parts for customers.
  • Ordered and sold parts to technicians as well as customers in person and over the phone.
  • Stocked parts, Assisted Customers, Answered Phones, Sold Parts, Deliver Parts.
  • Created a quick pull inventory for commonly sold parts for the service counter.
  • Advised and sold parts required for new and used vehicles.
  • Tracked inventory and ordered and sold parts.
  • Assisted and sold parts to customers Delivered parts to local repair shops Inventory controlShipping and receiving
  • Experience e Powersports Sold parts and accessories Oversaw shipping and receiving Managed inventory

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28. BMW

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Here's how BMW is used in Parts Advisor jobs:
  • Communicate regularly with other BMW dealerships and professionals.
  • Helped to support the largest BMW parts dealership in New England servicing New York, Connecticut, and Rhode Island.
  • Increased parts sales by 20% for various automotive dealerships from Chrysler-Jeep-Dodge, Toyota-Scion, and BMW-Volkswagen.
  • Worked with technicians to find and bill out parts that the BMW or Mini needed for service.
  • Answered any questions customers had about their BMW's or Mini's parts.
  • Search for and locate parts for our BMW technicians and customers.
  • Designed and maintain Subaru and BMW accessory store displays and inventory.
  • Assisted customers with the selection of BMW and DINAN performance accessories.
  • Sell, inventory, stock, and give advice on auto parts, specifically BMW parts and some Audi.
  • Greeted all customers and promoted BMW MCSF as Northern California's premier BMW Motorycle Dealership.
  • Completed BMW product knowledge training to stay informed on all current vehicles and products.
  • Use BMWs catalog system to form quotes for customers that bring vehicles in.
  • Use CDK (ADP) dealership software system and ETK for BMW parts lookup.

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29. Computer Displays

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Here's how Computer Displays is used in Parts Advisor jobs:
  • Referred to catalogs, manufacturer bulletins, and computer displays in order to determine replacement part stock numbers and prices.
  • Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.

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30. Part Numbers

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Here's how Part Numbers is used in Parts Advisor jobs:
  • Researched and identified replacement part numbers via Daimler Chrysler star parts and Dealer Connect computer program.
  • Update the website daily for changes in part numbers, pricing and sales.
  • Update inventory, part numbers, stocking organization.
  • Identify correct part numbers per catalog.
  • Provided parts quotes correctly with corresponding part numbers and prices several times a day for our many technicians.

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31. Inventory Management

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Here's how Inventory Management is used in Parts Advisor jobs:
  • Inventory management including putting away parts and arranging department as directed by managers.
  • Inventory Management, responsible for damaged/ warranty returns.
  • Execute all functions of parts acquisition and storage including electronic and open market purchases, shipping, receiving and inventory management.
  • Inventory management, parts restocking, and utilizing strong customer service skills for both Wholesale Customers and Individual Customers.
  • Inventory management, sales, customer service, maintain inventory at accurate levels.
  • Implemented the Retail Inventory Management (RIM) system developed by General Motors.
  • Inventory management, and daily ordering of needed parts to maintain stock.
  • Inventory management and shipping and receiving parts.
  • Received and stocked incoming parts Inventory management.
  • Inventory management of 2 car lines in one warehouse Receptionist duties; phones, filing, emails, and appointment scheduling.
  • Assisted clientele as they enter office and via phone Scheduled appointments Inventory management Managed both retail and commercial accounts.

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32. GM

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Here's how GM is used in Parts Advisor jobs:
  • Utilized Reynolds and Reynolds, Microfiche readers, Bell and Howell GM Parts Catalog, ETKA Volkswagen parts catalog.
  • Interacted and maintained professional communication with clients, other dealers, aftermarket vendors, and GM representatives.
  • Focused on Chevrolet models; also knowledgeable in full line of GM products.
  • Completed computerized GM parts research for customers and technicians.
  • Retail and wholesale sales of GM and aftermarket parts.
  • Performed duties required of automotive parts professional by the largest GM dealer in the greaterPortland area.
  • Focus primarily on Chevrolet and Acura vehicles; also knowledgeable in full line of GM products.
  • Provide assistance for GM dealerships to locate or find correct serviceparts to complete jobs.
  • Trained extensively for GM and Toyota Tech counter and wholesale/retail Worked closely with in-house body shop
  • Served as parts advisor in retail sales position for Buick GMC division of multi-location automotive dealership.

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33. Identical Replacements

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Here's how Identical Replacements is used in Parts Advisor jobs:
  • Advised customers on substitution or modification of parts when identical replacements are not available.

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34. Microfiche Viewers

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35. Store Parts

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Here's how Store Parts is used in Parts Advisor jobs:
  • Mark and store parts in stockrooms according to prearranged systems.
  • Mark and store parts in stockrooms according to prearranged systems Place new merchandise on display.

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3 Store Parts Jobs

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36. Defective Parts

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Here's how Defective Parts is used in Parts Advisor jobs:
  • Examined returned parts for defects, and exchanged defective parts or submitted check requests for refunds.
  • Examined returned parts for defects, and exchanged defective parts or refunded money.
  • Worked with suppliers to resolve claims for warranty and defective parts.

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37. Credit Authorization

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Here's how Credit Authorization is used in Parts Advisor jobs:
  • Receive payment or obtain credit authorization.

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3 Credit Authorization Jobs

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38. Retail Counter

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Here's how Retail Counter is used in Parts Advisor jobs:
  • Handled running the tech counter and retail counter.
  • Provided Support for Retail Counter and Customer Service.
  • Maintained retail counter and directly serviced customers Controlled inventory levels with physical counts Maintained receiving and distribution of parts

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39. Auto Parts

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Here's how Auto Parts is used in Parts Advisor jobs:
  • Assisted Parts Manager managing inventory of five million dollars' worth of auto parts.
  • Provided service for incoming auto parts sales calls including both wholesale and retail.
  • Receive and fill telephone orders for auto parts, wholesale and retail.
  • Ordered auto parts for customers that were needed to repair vehicles.
  • Ordered and distributed auto parts to Technicians and customers.
  • Provided service for incoming wholesale auto parts sales calls.
  • Looked up, ordered and sold auto parts.
  • Advise customers and technicians on various auto parts.
  • Served as Auto Parts Counterperson/Substitute Deliveryman for large Subaru dealership.
  • Established and maintained a highly efficient inventory system that housed intricate auto parts records, employee communication and other pertinent files.
  • Assist customers and technicians by acurately looking up and ordering auto parts.
  • Retail and Car business Duties: Extended from a simple associate to an auto parts advisor.

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40. Sales Slips

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Here's how Sales Slips is used in Parts Advisor jobs:
  • Prepare sales slips or sales invoices.

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41. Parts Needs

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Here's how Parts Needs is used in Parts Advisor jobs:
  • Provided customer service to all clients, both internal and external, regarding parts needs, including supporting the automotive technicians.
  • Assist service technicians, new and used car managers, wholesale companies, and customers with parts needs.
  • Combine efforts with Service Department to forecast short- and long-term parts needs to ensure proper inventory levels.
  • Worked the back and front counters and kept 9 techs stocked with their parts needs.
  • Assisted customers with identifying their parts needs and provided assistance with installation when appropriate.
  • Coordinated for fleet vehicle customers such as UPS truck parts needs.
  • Assist customers and mechanics with parts needs.
  • Coordinate warehouse runs for immediate parts needs.
  • Worked both the shop counter as well as the retail counter assisting technicians and customers with all of their parts needs.
  • Supply chain procurement Research locate and acquire pending and future parts needs maintain inventory update parts database (topline)

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42. Honda

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Here's how Honda is used in Parts Advisor jobs:
  • Submitted warranty documentation to Honda & Yamaha for payment.
  • Continue to maintain Honda's value, quality, and integrity.
  • Maintained dealership status as top Honda dealer in the Southeast.
  • Work with GM and Honda dealer parts networks.
  • Prepared Air Bag Recalls for return back to Honda America corporation.
  • Bronze Award in Honda/Acura Service and Parts Excellence.
  • Service Advisor for a ToyotaParts Advisor for HondaWorked with Technicians to estimate the cost of repairs.Successfully up-sold additional services and parts.
  • Assured clients with proper part purchases thru my extensive knowledge of Acura and American Honda motors.
  • Order parts through american honda.

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43. Data Entry

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Here's how Data Entry is used in Parts Advisor jobs:
  • Developed and implemented new freight procedures, including improvements in ordering, receiving, data entry, and delivery.
  • Contributed in multiple complete physical inventories, performing counting tasks and data entry analysis.

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44. Walk-In Customers

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Here's how Walk-In Customers is used in Parts Advisor jobs:
  • Work directly with walk-in customers and phone customers to accurately supply them with the parts they need the first time.
  • Greet walk-in customers and determine their needs and sell the necessary items as well as recommended items to customers.
  • Support sales, service and walk-in customers to make sure they have the parts and accessories needed.
  • Assist technicians and walk-in customers in identifying and obtaining the correct parts needed to perform repair.
  • Provided parts and parts prices to walk-in customers and wholesale customers as needed.
  • Assist walk-in customers in selecting required parts and suggested companion parts for repairs.
  • Specified automotive parts and accessories for walk-in customers and auto body accounts.
  • Assisted walk-in customers in selecting required parts.
  • Take orders for parts, pull/order requested parts, assign delivery to commercial customers and take payment for walk-in customers.
  • Assisted walk-in customers in selecting required parts for their cars as well as related parts.
  • Answer phones and greet walk-in customers in a professional and courteousmanner.

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45. Jeep

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Here's how Jeep is used in Parts Advisor jobs:
  • Worked in parts for multiple dealerships within the group including Jeep, Chrysler, Hyundai, Mitsubishi and Suzuki.
  • Aided customers and professionals in choosing auto part for their Chrysler, Dodge or Jeep vehicle.
  • Experienced several car lines GM, Jeep, Chrysler, Sterling, Suzuki and Mitsubishi.
  • Help organize, plan, and work the annual Jeep Jam at Rockingham County Fair Grounds.
  • Assisted with moving the Chrysler Dodge Jeep Parts Department to it's new facility.

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46. Sales Contracts

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Here's how Sales Contracts is used in Parts Advisor jobs:
  • Prepare sales slips or sales contracts.
  • Receive and fill telephone orders for parts and take inventory of stock Prepare sales slips or sales contracts.
  • pay rate: $12.00/hr Prepared sales slips or sales contracts.

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47. Stock Parts

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Here's how Stock Parts is used in Parts Advisor jobs:
  • Resolve any out of stock parts issues by purchasing from other dealer sources.
  • Placed all my special orders and pick in stock parts as well.
  • Manage, organize, order and restock parts inventory using various databases.
  • Locate out of stock parts from dealers and aftermarket vendors.
  • Stock parts after putting them in the system, service desk
  • Placed orders for parts, stock parts in inventory.
  • Write part estimates, unload and stock parts.
  • Check inventory and stock parts.

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48. Place Orders

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Here's how Place Orders is used in Parts Advisor jobs:
  • Place orders for parts, stocking parts in inventory and inform recipients when orders arrive.
  • Place orders, both daily and stock, maintain proper inventory levels.
  • Place orders for new clients as well as existing accounts.
  • Place orders for unavailable items from national PDC's.
  • Find the correct parts and place orders as needed.
  • Help management to place orders for stock needed.
  • Use of hand heldheld to update inventory and place orders.
  • Place orders to Mopar for required parts.
  • Place orders for internal and external customers Maintain proper inventory levels Collaborate with upper management to improve processes

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49. Computer System

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Here's how Computer System is used in Parts Advisor jobs:
  • Backed up system administrator when dealership used COIN dealership computer system.
  • Answered calls and used ADP computer system to prepare orders for customers.
  • Checked in orders and entered them in to our computer system.
  • Used DSI computer system to look up and order parts.
  • Load and unload daily stock.Input stock quantities into Reynolds computer system.

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50. New Accounts

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Here's how New Accounts is used in Parts Advisor jobs:
  • Set up new accounts, established customer credit, and set up payment methods.
  • Research requests for parts from retail customers and establish new accounts.
  • Manage existing and create new accounts.

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Parts Advisor Jobs

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20 Most Common Skills For A Parts Advisor

Customer Service

16.4%

Parts Delivery

7.2%

Parts Inventory

7.0%

Warranty Claims

6.7%

Inventory Control

5.9%

Body Shops

4.9%

Correct Parts

4.8%

Parts Sales

4.5%

Wholesale Customers

4.3%

Service Department

4.3%

ADP

4.2%

Chrysler

3.9%

Retail Customers

3.8%

Special Order Parts

3.7%

Repair Orders

3.4%

Customer Orders

3.3%

Parts Counter

3.2%

Stock Orders

3.0%

Phone Calls

3.0%

Replacement Parts

2.8%
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Typical Skill-Sets Required For A Parts Advisor

Rank Skill
1 Customer Service 11.2%
2 Parts Delivery 4.9%
3 Parts Inventory 4.8%
4 Warranty Claims 4.6%
5 Inventory Control 4.0%
6 Body Shops 3.3%
7 Correct Parts 3.3%
8 Parts Sales 3.1%
9 Wholesale Customers 3.0%
10 Service Department 2.9%
11 ADP 2.9%
12 Chrysler 2.6%
13 Retail Customers 2.6%
14 Special Order Parts 2.6%
15 Repair Orders 2.3%
16 Customer Orders 2.3%
17 Parts Counter 2.2%
18 Stock Orders 2.1%
19 Phone Calls 2.0%
20 Replacement Parts 1.9%
21 Parts Catalogs 1.8%
22 Telephone Orders 1.7%
23 Wholesale Accounts 1.5%
24 Service Technicians 1.5%
25 Service Advisors 1.4%
26 Counter Sales 1.4%
27 OLD Parts 1.3%
28 BMW 1.2%
29 Computer Displays 1.2%
30 Part Numbers 1.2%
31 Inventory Management 1.2%
32 GM 1.1%
33 Identical Replacements 1.1%
34 Microfiche Viewers 1.0%
35 Store Parts 1.0%
36 Defective Parts 1.0%
37 Credit Authorization 1.0%
38 Retail Counter 1.0%
39 Auto Parts 0.9%
40 Sales Slips 0.8%
41 Parts Needs 0.8%
42 Honda 0.8%
43 Data Entry 0.8%
44 Walk-In Customers 0.8%
45 Jeep 0.7%
46 Sales Contracts 0.7%
47 Stock Parts 0.7%
48 Place Orders 0.7%
49 Computer System 0.7%
50 New Accounts 0.6%
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