Parts coordinator job description

Objective

Primary duties of the position include but are not limited to: assisting all walk and/or call-in customers in ordering parts, locating and ordering parts, processing all backorders and returns for customers and service department, and completing all associated paperwork.

Responsibilities

* Provides customer service to establish positive, cooperative, working relationships with customers by assisting walk-in and/or call-in customers and internal/external customers with parts related issues, including ordering parts on the computer, back-ordering parts on the computer, inspecting and processing all returns, including requesting proof of purchase and assessing appropriate restocking charges, suggesting associated replacement parts and new product ideas, and providing product support literature.
* Maintains the parts counter area, including keeping the area clean and organized to ensure safe working conditions and maintaining the cash drawer.
* Assists in accomplishing the department's financial goals by recognizing potential sales opportunities, including suggesting associated replacement parts, suggesting new product ideas, and sharing responsibility for all results, including profitability, customer satisfaction, and employee satisfaction.
* Develops a cooperative and positive working relationship with other department employees to ensure quality work is being performed and schedules are being met.
* Maintains a good working relationship with vendors to resolve customer complaints to assure customer satisfaction
* Identifies and passes sales leads to appropriate person/department
* Compiles parts information to assist the manager in the quoting process
* Performs related duties as required.

Qualifications

* Knowledge, skills, and abilities typically acquired through a high school education or the equivalent.
* 1 to 2 years' work-related experience in a parts, field service, or shop repair environment as a mechanic, field technician, foreman, parts counter person, etc. or the equivalent. Some Caterpillar and customer service experience is preferred.
* Good communication skills, including excellent listening, strong verbal, good non-verbal and basic written communication skills.
* Excellent customer service skills, good prospecting skills, and the ability to meet and/or exceed customer expectations.
* Strong decision-making skills with good creative thinking skills.
* Strong problem-solving skills and a good ability to administer warranties and interpret and apply policies, procedures and guidelines.
* A good knowledge of the product market and a basic knowledge of the product with a working knowledge of the product's location on the machine and the product's function and service interval requirements.
* An excellent ability to operate industry specific programs and Microsoft Office software.
* Strong interpersonal skills, including influence, negotiation, coaching, and counseling.
* A good ability to manage conflict and project management skills with a basic ability to manage change.
* The ability to operate a forklift safely and efficiently.
* The ability to work overtime and be on-call as needed, including weekends.
* The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)

Day shift, Monday – Friday, 7am to 3pm
$20 - $22 per hour, DOE
Paid Weekly

Volt’s client, a leading Fortune 500 company that specializes in the Life Sciences field, is looking for a Parts and Tool Coordinator. This is an entry level position with no direct prior experience required. Great opportunity to get your foot in the door/industry.

Qualified candidates should posses a general mechanical aptitude, be comfortable working with various tools, and able to perform general data entry and tracking procedures.

Responsibilities include:

• Checking for shipments with receiving daily
• Deliver inbound tools to the proper quality teams for maintenance and repair
• Track inbound tools, progress on current tools, and entering data into the tracking software
• Por actively track upcoming tool maintenance projects, communicate with internal and external teams to help clear project before major repairs are needed
• Help to organize and assist in the overall productivity of the team

Requirements:

• Previous experience following set procedures and tasks.
• Experience with data entry and tracking with a high attention to detail
• Comfortable using/learning new computer programs
• Highschool Diploma or GED preferred, but not required
• Ability to pass pre-employment screenings

Bonus Skills:

• Previous material handling, warehouse, or shipping/receiving experience is a plus, but not required.

To Apply: Please click the “Apply” button below. You will be redirected to Volt's website where you can apply for this position and upload your resume.

Volt is an Equal Opportunity Employer.

We are looking for a talented Heavy Duty Truck Parts Coordinator to join our growing Fleet Maintenance Department in our West Chester, PA Location!
8:00 AM - 4.30 PM - Monday thru Friday

Why Pyle?

* Hourly Pay with OT at top competitive pay rates; Premium Benefits
* Great Work Environment
* Premier Northeast Carrier

Simply put, when it comes to getting the job done, Pyle People Deliver. A family-owned and operated business since 1924, Pyle believes in providing you with the resources and stability to succeed. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Your main responsibilities will include, but are not limited to:

* Appropriately handle parts, tooling and supply requests that may come in from team members
* Effectively communicate to team members
* Regularly perform audit counts to maintain accurate inventory
* Lift and carry parts which can be heavy from inventory shelving and prepare for shipping
* Handle basic shipping and receiving duties and appropriate paper work
* Receive used parts and cores returned from off-site locations
* Utilize the company's software to perform data entry, parts transfers, receipts, and queries.
* Maintain a clean and organized parts warehouse environment

Your Benefits will include:

* Medical, Dental, Vision, and Life Insurance
* 8 paid annual holidays - in addition to vacation and personal time off
* 401(k) with company match
* Paid Weekly via Direct Deposit
* Paid Vacation and Personal Time
* Annual, continual training

To be successful in this role you will need to have the following:

* Knowledge and background of heavy truck parts is strongly preferred
* Prior experience in shipping and receiving is helpful
* After receiving company provided training, must be capable and comfortable with safely operating a forklift
* Ability to perform accurate data entry
* Ability to learn and navigate basic computer programs and detailed parts diagrams
* Good phone & email skills/etiquette
* Attention to Safety and Security

A Duie Pyle is the Northeast's premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeast metropolitan region. Family-owned since 1924, A. Duie Pyle provides engineered logistics solutions and consultative services utilizing our vast network of LTL Service Centers, strategically located warehouses, Dedicated fleet operations and specialized Truckload services through Pyle Logistics.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.