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Become A Parts Counter Clerk

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Working As A Parts Counter Clerk

  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Getting Information
  • Selling or Influencing Others
  • Performing for or Working Directly with the Public
  • Deal with People

  • Make Decisions

  • Repetitive

  • $29,590

    Average Salary

What Does A Parts Counter Clerk Do At Lithia Auto Stores

* As a Parts Counter person you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
* Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
* Communicate effectively with customers and vendors via phone, in-person or email.
* Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner in accordance with Initial Customer Contact (ICC) process.
* Maintain clean and professional appearance of counter, work area, and stockroom.
* Interact with the Body Shop Team to coordinate parts for vehicle repair and service.
* Order parts from suppliers based on Body Shop and customer requests.
* Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
* Check quantity and condition of goods received against invoices and purchase orders.
* Check number and unit cost as well as total billing for charges against proper records.
* Specifies parts accurately.
* Process core returns, parts warranties and parts returns as necessary

What Does A Parts Counter Clerk Do At Principle Auto

* Greet customers immediately once they walk up to the parts department.
* Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
* Answers phone calls promptly, providing price quotes and other information.
* Ability to communicate customer's interests, needs and requests to management and sales personnel.
* Pulls and fills orders from stock; then replenishes inventory daily.
* Follows up on back-ordered parts.
* Ensures all internal requests for parts are billed on service repair order.
* Receives payment from retail customers or obtains credit authorization.
* Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
* Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
* Keeps current on new products and product updates

What Does A Parts Counter Clerk Do At JX Enterprises

* Deliver exceptional customer service for our retail parts business customers.
* Deliver exceptional customer service to our Service department.
* Greet customers and assist in parts selection.
* Answer questions, provide price quotes, inform of companion part requirements and specials in-person and over the phone.
* Keep customers informed on status of special order and back-order parts.
* Receive, locate, bill and fulfill orders.
* Handle customer returns.
* Assist mechanics with acquiring parts.
* Locate and secure parts from various vendors for shop jobs.
* Help control and maintain inventory.
* Other duties as assigned An individual in this position must be able to successfully perform the essential duties and responsibilities listed above.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
* The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
* JX Enterprises, Inc. is an equal opportunity employer.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
* Qualifications Behaviors Team Player: Works well as a member of a group Functional Expert: Considered a thought leader on a subject Dedicated: Devoted to a task or purpose with loyalty or integrity Enthusiastic: Shows intense and eager enjoyment and interest Motivations Work
* Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Job Security: Inspired to perform well by the knowledge that your job is safe Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Financial: Inspired to perform well by monetary reimbursement Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education High School or

What Does A Parts Counter Clerk Do At Yancey Bros.Co

* Courteously and quickly greet all walk-in and call-in customers.
* Assist customers in a consultative manner to provide the best parts solution for their needs.
* Gain proficiency in parts knowledge and continue growing as new products are introduced.
* Employ superior listening skills and assess customers’ needs.
* Advise customers of additional related parts.
* Inform customers of specials and merchandising programs.
* Follow up quickly with customers on backordered items and communicate any changes in delivery dates or availability.
* Create purchases orders prior to placing orders with vendors for all non
* Cat backorders.
* Initiate outbound sales calls to customers as directed by parts supervision.
* Handle and process cash, check, and credit card transactions in compliance with company policy and procedures, including assuring that checks contain all required information and are approved through UTA.
* Be available to work overtime on short notice and provide afterhours support when required.
* Successfully complete all required training.
* Review will-call area weekly, contacting customers on items not picked up and returning items to inventory, as needed.
* Perform and enter daily cycle counts each morning prior to receiving stock or billing out any items.
* Receive all stock orders each day and properly bin locate any items that do not already have bin locations assigned.
* Inspect worn cores before issuing credit.
* Review all part and core credits issued from previous day to verify receipt.
* Build hoses utilizing proper assembly and contamination control techniques.
* Pull all orders in a timely manner including branch transfers received prior to cut-off, delivering shop orders, and assisting customers with loading.
* Maintain a clean warehouse by sweeping and cleaning each day.
* Process and return cores each week.
* Respond to all warranty parts return requests each week.
* Purge unneeded items from warranty hold areas monthly.
* Requirements
* High school diploma or equivalent
* Ability to become fork lift certified and adhere to all Yancey safety standards.
* Ability to lift 50 lbs repetitively and occasionally higher amounts with assistive devices.
* Requisition Number:
* Title:
* Parts Counter/Warehouse
* City:
* Augusta
* State

What Does A Parts Counter Clerk Do At Billion Automotive

* i Assisting customers with automotive parts cataloging, processing orders and returns while following policies and proceduresi Demonstrate a positive and helpful attitude while helping customers.i Accurately provide customer with correct information regarding orders, availability and delivery timesi Operate electronic catalog and ordering system to process customeris orders in an efficient mannerBillion Automotive offers a competitive benefits package to all full time employees including health, dental, vision, life, and disability insurance and 401(K)
* We are an Equal Opportunity Employer (EOE

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How To Become A Parts Counter Clerk

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Parts Counter Clerk jobs

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Parts Counter Clerk Demographics

Gender

  • Male

    77.5%
  • Female

    22.2%
  • Unknown

    0.3%

Ethnicity

  • White

    79.4%
  • Hispanic or Latino

    13.3%
  • Asian

    4.8%
  • Unknown

    1.7%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    76.9%
  • German

    7.7%
  • Carrier

    7.7%
  • Japanese

    7.7%
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Parts Counter Clerk

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Parts Counter Clerk Education

Parts Counter Clerk

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Top Skills for A Parts Counter Clerk

AutomotivePartsCounterCustomerServiceDeliveryCustomerOrdersInventoryControlCorrectPartsReplacementPartsStockOrdersPhoneCallsBodyShopOrdersServiceDepartmentSpecialOrderPartsADPServiceTechniciansCounterSalesDataEntryPartsInventoryRepairOrdersRetailCustomersComputerSystem

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Top Parts Counter Clerk Skills

  1. Automotive Parts Counter
  2. Customer Service
  3. Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Provide customer service/support on merchandise for retail and wholesale.
  • Logged, sorted and distributed customer special orders for delivery drivers.
  • Separate the part order, of stock inventory and customer orders.
  • Inventory control, parts ordering, organizing Parts Department.
  • Greeted Customers, Assisted Customers in finding correct parts, Excellent Customer Service Skills, Invoices,

Top Parts Counter Clerk Employers