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Parts counter clerk skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical parts counter clerk skills. We ranked the top skills for parts counter clerks based on the percentage of resumes they appeared on. For example, 30.3% of parts counter clerk resumes contained customer service as a skill. Continue reading to find out what skills a parts counter clerk needs to be successful in the workplace.

15 parts counter clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how parts counter clerks use customer service:
  • Provide customer service/support on merchandise for retail and wholesale.
  • Provided excellent customer service and fielded customer complaint/inquiries.

2. Parts Counter

Here's how parts counter clerks use parts counter:
  • Stocked ordered all necessary items for both the parts counter and service department.
  • Assist customers and mechanics on the front and back parts counters.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how parts counter clerks use phone calls:
  • Answered phone calls and looked up parts in catalogs and ordered special order parts for customers.
  • Answered phone calls and ordered parts based on needs of customers.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how parts counter clerks use pos:
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Operated POS system in the recording of orders for juice bar and kitchen area.

5. Inventory Control

Here's how parts counter clerks use inventory control:
  • Ensured accuracy of inventory using inventory control systems.
  • Assisted order fulfillment, inventory control, restock, and daily duties to run the retail establishment.

6. Customer Orders

Here's how parts counter clerks use customer orders:
  • Received telephone orders for auto parts, filled customer orders from stock and maintained inventory.
  • Handled customer orders and requests for automobile parts via phone and in person.

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7. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how parts counter clerks use repair orders:
  • Filed repair order paperwork accordingly.
  • Cashier out invoices and repair orders when customers came to pick up their machine or parts in our computer system.

8. Body Shop

A body shop is a place where vehicle servicing, repairing, and finishing takes place. Auto mechanics and technicians do the repairs. The services offered include both body and mechanical repairs. Body repairs include repainting and removing dents and scratches. Mechanical repairs include changing and alignment of car tires, engine repair, replacing windshields and window glasses.

Here's how parts counter clerks use body shop:
  • Front Counterman/Body Shop Responsible for front counter Purchasing and locating automotive parts
  • Organized body shop parts department for increased productivity and accuracy

9. Gross Profit

Here's how parts counter clerks use gross profit:
  • Maintain and focus on low cycle times while holding great gross profit.
  • Establish pricing parameters in each customer category that generate sufficient gross profit, produce a satisfactory profit while maintaining customer loyalty.

10. Parts Inventory

Here's how parts counter clerks use parts inventory:
  • Managed customer parts accounts for Northeast Ohio * Collaborated with Parts Manager to manage parts inventory
  • Restocked parts, unloaded parts, and parts inventory check.

11. Part Numbers

Part Numbers are special sets and strings of numbers used to identify and label parts. There is no one specific kind or set of parts for which this is used and the term can be found in various industries and used for various parts. Most often, a part number is only used to refer to one part and product within one company or organization. Part numbers, also, tend to inadvertently describe the item's purposes and physical features, too, through an organized code of sorts.

Here's how parts counter clerks use part numbers:
  • Locate part numbers and parts for customers walking in.
  • Provided information to customers regarding part numbers.

12. Counter Sales

Counter Sale is a process that allows you to take orders over the counter and interact directly with the customer. The customer can also choose their items and bring them to the counter to purchase them. This process is highly beneficial in developing customer rapport and increasing inventory options. Good counter sales reflect positively on an organization and help to build better customer rapport.

Here's how parts counter clerks use counter sales:
  • Completed counter sales and maintained inventory levels within the store.
  • Wholesale / Retail, counter sales, parts dept.

13. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how parts counter clerks use data entry:
  • Trained an employee to utilize data entry programs.
  • Perform daily posting/data entry to inventory.

14. Parts Sales

Here's how parts counter clerks use parts sales:
  • Performed all facets of vehicle parts sales as well as shipping & receiving duties.
  • Wholesale parts sales and maintain customers' account.

15. Cycle Counts

Cycle counts are the procedures used in inventory auditing and enable organizations or businesses to count items in various areas within the organization's warehouse without counting the entire inventory.

Here's how parts counter clerks use cycle counts:
  • Cycle counts, shipping, receiving, stock parts, answer phones when necessary, help at retail counter
  • Received several promotions during my time with Creative Bus Maintained accurate reports of parts and materials and performed daily cycle counts.
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List of parts counter clerk skills to add to your resume

Parts counter clerk skills

The most important skills for a parts counter clerk resume and required skills for a parts counter clerk to have include:

  • Customer Service
  • Parts Counter
  • Phone Calls
  • POS
  • Inventory Control
  • Customer Orders
  • Repair Orders
  • Body Shop
  • Gross Profit
  • Parts Inventory
  • Part Numbers
  • Counter Sales
  • Data Entry
  • Parts Sales
  • Cycle Counts
  • Phone Orders
  • Customer Satisfaction
  • Wholesale Accounts
  • Purchase Orders
  • Honda
  • Credit Authorization
  • Shipping Receiving
  • Stock Orders
  • Retail Sales
  • Computer System
  • Computer Programs
  • Customer Complaints
  • Back Counter
  • Hyundai
  • Inventory Management
  • Cataloging
  • Sales Contracts
  • Mazda
  • Bin Locations
  • Farm Equipment
  • Inventory System
  • Sales Slips
  • Customer Inquiries
  • Inventory Counts
  • Inventory Checks
  • ADP
  • Order Entry
  • Computer Displays
  • Sales Floor
  • Taking Inventory
  • Stock Inventory

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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