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Become A Parts-Counter Sales

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Working As A Parts-Counter Sales

  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Getting Information
  • Selling or Influencing Others
  • Performing for or Working Directly with the Public
  • Deal with People

  • Make Decisions

  • Repetitive

  • $51,620

    Average Salary

What Does A Parts-Counter Sales Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become A Parts-Counter Sales

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Parts-Counter Sales Jobs

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Parts-Counter Sales Career Paths

Parts-Counter Sales
Parts Specialist Parts Manager Service Advisor
Assistant Service Manager
5 Yearsyrs
Service Advisor Assistant Service Manager General Manager
Center Manager
6 Yearsyrs
Assistant Parts Manager Parts Manager Territory Sales Manager
Commercial Account Manager
8 Yearsyrs
General Manager Business Manager Contracts Manager
Commercial Manager
8 Yearsyrs
Driver Branch Manager Territory Sales Manager
Commercial Sales Manager
8 Yearsyrs
Service Writer Service Technician Driver
Fleet Manager
7 Yearsyrs
Service Advisor Service Manager Account Executive
General Sales Manager
8 Yearsyrs
Service Manager General Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Driver Dispatcher Supervisor Warehouse Supervisor
Inventory Control Manager
6 Yearsyrs
Mechanic Operator Operation Supervisor
Logistics Manager
7 Yearsyrs
Counter Sales Person Maintenance Technician Production Supervisor
Logistics Supervisor
5 Yearsyrs
Service Writer Technician Production Supervisor
Material Manager
9 Yearsyrs
Counter Sales Person Service Technician Assistant Service Manager
Parts Manager
6 Yearsyrs
Service Manager Account Manager Product Manager
Purchasing Manager
9 Yearsyrs
Parts Manager Service Manager Account Manager
Sales Account Manager
6 Yearsyrs
Parts Manager Service Advisor
Service Manager
7 Yearsyrs
Assistant Parts Manager Operations Manager Distribution Center Manager
Shipping Manager
5 Yearsyrs
Parts Specialist Technician Operations Manager
Supply Chain Manager
10 Yearsyrs
Mechanic Forklift Operator
Warehouse Manager
5 Yearsyrs
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Do you work as a Parts-Counter Sales?

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Do you work as a Parts-Counter Sales?

Parts-Counter Sales Demographics

Gender

Male

84.8%

Female

13.8%

Unknown

1.4%
Ethnicity

White

66.0%

Hispanic or Latino

14.8%

Black or African American

10.2%

Asian

5.6%

Unknown

3.3%
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Languages Spoken

Spanish

60.0%

Carrier

6.7%

Swedish

3.3%

Danish

3.3%

Chinese

3.3%

Mandarin

3.3%

German

3.3%

Japanese

3.3%

French

3.3%

Norwegian

3.3%

Tagalog

3.3%

Russian

3.3%
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Parts-Counter Sales Education

Schools

University of Phoenix

11.1%

Universal Technical Institute

6.3%

IVY TECH STATE COLLEGE - KOKOMO - Health Sciences

6.3%

Des Moines Area Community College

4.8%

Community College of Vermont

4.8%

Spokane Community College

4.8%

University of Tennessee - Knoxville

4.8%

Lansing Community College

4.8%

Trident Technical College

4.8%

Iowa State University

4.8%

Wake Technical Community College

4.8%

University of South Alabama

4.8%

Northern Michigan University

4.8%

Westmoreland County Community College

4.8%

Indiana University of Pennsylvania

4.8%

Monroe Community College

4.8%

The Academy

4.8%

Pensacola Christian College

3.2%

Miami University

3.2%

Ashworth College

3.2%
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Majors

Business

20.8%

Automotive Technology

18.8%

General Studies

7.0%

Accounting

6.1%

Criminal Justice

5.4%

Computer Science

5.1%

Management

5.1%

Electrical Engineering

3.5%

Marketing

3.5%

General Sales

3.5%

Liberal Arts

2.9%

Computer Networking

2.9%

Communication

2.6%

General Education, Specific Areas

2.2%

Photography

1.9%

Graphic Design

1.9%

Information Technology

1.9%

Drafting And Design

1.6%

Electrical Engineering Technology

1.6%

Precision Metal Working

1.6%
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Degrees

Other

47.7%

Associate

23.0%

Bachelors

15.8%

Certificate

6.9%

Diploma

3.2%

Masters

2.0%

License

1.4%
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Top Skills for A Parts-Counter Sales

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  1. Service Department
  2. Customer Service
  3. Parts Counter Sales
You can check out examples of real life uses of top skills on resumes here:
  • Process internal service department requests.
  • Performed a variety of customer service, clerical and administrative functions.
  • Handled bill invoices, coordinated with technicians/customers regarding orders & assisted new employeesService Parts Counter SalesMitsubishi.
  • Provide in-field assistance and parts delivery to technicians at customer's locations.
  • Assist customers and Service Technicians via email, phone or walk-in with the highest level of customer service satisfaction.

How Would You Rate Working As a Parts-Counter Sales?

Are you working as a Parts-Counter Sales? Help us rate Parts-Counter Sales as a Career.

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