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Become A Parts-Counter Sales

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Working As A Parts-Counter Sales

  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Getting Information
  • Selling or Influencing Others
  • Performing for or Working Directly with the Public
  • Deal with People

  • Make Decisions

  • Repetitive

  • $32,000

    Average Salary

What Does A Parts-Counter Sales Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become A Parts-Counter Sales

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Parts-Counter Sales Career Paths

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Average Length of Employment
Parts Counterman 4.8 years
Parts Advisor 3.7 years
Parts Person 3.4 years
Parts Coordinator 3.2 years
Parts Technician 3.1 years
Auto Parts Clerk 3.1 years
Parts Sales Person 2.9 years
Parts Specialist 2.7 years
Counter Person 2.6 years
Parts Associate 2.2 years
Parts Driver 1.9 years
Parts Puller 1.9 years
Counter Associate 1.7 years
Counter 1.6 years
Top Careers Before Parts-Counter Sales
Cashier 6.8%
Mechanic 4.8%
Manager 4.2%
Technician 3.6%
Top Careers After Parts-Counter Sales
Owner 5.2%
Cashier 4.6%
Driver 3.9%
Mechanic 3.4%

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Top Skills for A Parts-Counter Sales

  1. Service Department
  2. Customer Service
  3. Parts Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Researched, identified and pulled parts from inventory for customers and mechanics in service department and the body shop.
  • Offer friendly advice while offering exceptional customer service.
  • Store operations, parts delivery, new employee training, shipping/ receiving, store inventory control and retail merchandising.
  • Perform all duties within the automotive wholesale, technician counter, and retail parts counter sales/operations.
  • Make high-pressure hoses, warehouse inventory control and organization.

Parts-Counter Sales Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,090 Parts-Counter Sales resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Parts-Counter Sales Resume

View Resume Examples

Parts-Counter Sales Demographics

Gender

Male

79.5%

Female

13.0%

Unknown

7.5%
Ethnicity

White

65.6%

Hispanic or Latino

15.3%

Black or African American

10.6%

Asian

5.3%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

62.9%

Carrier

5.7%

Swedish

2.9%

Danish

2.9%

Chinese

2.9%

Mandarin

2.9%

German

2.9%

Japanese

2.9%

French

2.9%

Norwegian

2.9%

Armenian

2.9%

Tagalog

2.9%

Russian

2.9%
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Parts-Counter Sales Education

Schools

Universal Technical Institute

11.1%

The Academy

10.2%

University of Phoenix

10.2%

Spokane Community College

4.6%

University of Tennessee - Knoxville

4.6%

IVY TECH STATE COLLEGE - KOKOMO - Health Sciences

4.6%

Monroe Community College

4.6%

Des Moines Area Community College

4.6%

Miami University

4.6%

San Antonio College

4.6%

Clark College

3.7%

Trident Technical College

3.7%

Arizona Automotive Institute

3.7%

Guilford Technical Community College

3.7%

Nashville Auto Diesel College Inc

3.7%

Houston Community College

3.7%

Universal Technical Institute-Motorcycle Mechanics

3.7%

Indiana University of Pennsylvania

3.7%

Wake Technical Community College

3.7%

Mesa Community College - Boswell

2.8%
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Majors

Business

24.0%

Automotive Technology

20.4%

General Studies

7.3%

Accounting

5.7%

Computer Science

5.1%

Criminal Justice

4.7%

Management

4.0%

Electrical Engineering

3.3%

General Sales

3.3%

Communication

2.4%

Electrical Engineering Technology

2.3%

Liberal Arts

2.3%

Marketing

2.1%

Heating And Air Conditioning

2.1%

Industrial Technology

1.9%

Environmental Control Technologies/Technicians

1.9%

General Education, Specific Areas

1.9%

Mechanical Engineering

1.7%

Graphic Design

1.7%

Computer Networking

1.7%
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Degrees

Other

47.1%

Associate

22.3%

Bachelors

15.8%

Certificate

8.1%

Diploma

2.9%

Masters

2.4%

License

1.3%

Doctorate

0.1%
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