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Become A Parts-Counter Sales

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Working As A Parts-Counter Sales

  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Getting Information
  • Selling or Influencing Others
  • Performing for or Working Directly with the Public
  • Deal with People

  • Make Decisions

  • Repetitive

  • $29,590

    Average Salary

What Does A Parts-Counter Sales Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become A Parts-Counter Sales

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Parts-Counter Sales jobs

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Parts-Counter Sales Career Paths

Parts-Counter Sales
Counter Sales Person Parts Manager Service Manager
Account Manager
5 Yearsyrs
Parts Specialist Service Advisor Service Manager
Branch Manager
6 Yearsyrs
Inside Sales Engineer Account Manager Territory Sales Manager
Commercial Sales Manager
8 Yearsyrs
Service Advisor Service Manager General Manager
District Manager
7 Yearsyrs
Parts Manager Service Manager
General Manager
7 Yearsyrs
Service Writer Service Technician General Manager
General Manager Of Operations
9 Yearsyrs
Parts Sales Manager General Manager Sales Consultant
General Sales Manager
8 Yearsyrs
Inside Sales Engineer Inside Sales Representative
Inside Sales Manager
7 Yearsyrs
Service Writer Technician Sales Consultant
Internet Sales Manager
6 Yearsyrs
Driver Operation Supervisor Production Manager
Material Manager
9 Yearsyrs
Parts Specialist Parts Manager Service Manager
Operations Director
9 Yearsyrs
Parts Manager Service Advisor Service Manager
Operations Manager
7 Yearsyrs
Service Advisor Assistant Service Manager Service Manager
Plant Manager
11 Yearsyrs
Mechanic Technician Operations Manager
Purchasing Manager
9 Yearsyrs
Counter Sales Person Inside Sales Engineer Outside Sales
Sales Manager
5 Yearsyrs
Driver Instructor Service Manager
Service Operations Manager
8 Yearsyrs
Service Manager Operations Manager Purchasing Manager
Supply Chain Manager
10 Yearsyrs
Service Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
Parts Sales Manager Delivery Driver Account Manager
Territory Sales Manager
7 Yearsyrs
Mechanic Forklift Operator
Warehouse Manager
5 Yearsyrs
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Parts-Counter Sales Demographics

Gender

Male

83.6%

Female

14.7%

Unknown

1.7%
Ethnicity

White

82.4%

Hispanic or Latino

10.5%

Asian

5.5%

Unknown

1.1%

Black or African American

0.4%
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Languages Spoken

Spanish

55.6%

Carrier

7.4%

Swedish

3.7%

Danish

3.7%

Chinese

3.7%

Mandarin

3.7%

German

3.7%

Japanese

3.7%

Norwegian

3.7%

Tagalog

3.7%

Russian

3.7%

Korean

3.7%
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Parts-Counter Sales Education

Schools

University of Phoenix

11.1%

IVY TECH STATE COLLEGE - KOKOMO - Health Sciences

7.4%

Community College of Vermont

5.6%

Lansing Community College

5.6%

Iowa State University

5.6%

Wake Technical Community College

5.6%

University of South Alabama

5.6%

Universal Technical Institute

5.6%

Westmoreland County Community College

5.6%

The Academy

5.6%

Des Moines Area Community College

3.7%

San Juan College

3.7%

Johnson & Wales University

3.7%

Spokane Community College

3.7%

Pensacola Christian College

3.7%

Ashworth College

3.7%

North Central University

3.7%

Hinds Community College

3.7%

Mesa Community College - Boswell

3.7%

Jefferson State Community College

3.7%
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Majors

Business

21.1%

Automotive Technology

18.4%

General Studies

6.8%

Accounting

6.0%

Criminal Justice

5.6%

Management

5.3%

Computer Science

4.1%

Liberal Arts

3.8%

Electrical Engineering

3.4%

General Sales

3.4%

Marketing

3.0%

Computer Networking

3.0%

Communication

2.3%

Graphic Design

2.3%

General Education, Specific Areas

2.3%

Drafting And Design

1.9%

Photography

1.9%

Small Business Management

1.9%

Information Technology

1.9%

Computer Information Systems

1.9%
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Degrees

Other

47.0%

Associate

23.0%

Bachelors

15.3%

Certificate

7.7%

Masters

2.6%

Diploma

2.3%

License

2.1%
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Top Skills for A Parts-Counter Sales

ServiceDepartmentCustomerServicePartsCounterSalesFrontCounterSalesPartsDeliveryRetailPartsSalesAutomotivePartsInventoryControlSpecialOrderPartsPartsInventoryCustomerOrdersPurchaseOrdersADPCorrectPartsReplacementPartsStockOrdersInventoryManagementCaterpillarComputerSystemWholesaleCustomers

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Top Parts-Counter Sales Skills

  1. Service Department
  2. Customer Service
  3. Parts Counter Sales
You can check out examples of real life uses of top skills on resumes here:
  • Handle parts payment collection and make sure all parts are billed correctly through the service department.
  • Counter sales, customer service, unloading trucks, store maintenance, stocking, cashier, opening/closing store and testing parts.
  • Retail and wholesale auto parts counter sales.Body shop parts sales.Inventory control.Shipping and receiving.
  • Restocked InventoryConducted AuditsFront Counter SalesShop Counter Sales
  • Provide in-field assistance and parts delivery to technicians at customer's locations.

Top Parts-Counter Sales Employers

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