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Become A Parts Counterperson

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Working As A Parts Counterperson

  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Getting Information
  • Selling or Influencing Others
  • Performing for or Working Directly with the Public
  • Deal with People

  • Make Decisions

  • Repetitive

  • $29,590

    Average Salary

Example Of What A Parts Counterperson does

  • Assist as needed in the body shop replacing parts and installing glass.
  • Used computer to research parts and inventory.
  • Queried on-site, local and national inventory for order fulfillment for internal and external customers.
  • Reorganized inventory for better inventory control.
  • Coordinated with workers and salesmen from parent company (Nissan) on parts information and availability.
  • Separate, bill and fill all waiting orders for in house and wholesale customers.
  • Researched and processed orders, ordered out of stock items.
  • Performed direct customer service and updated/maintained parts inventories.
  • Increased customer accessory sales for all departments within the dealership by creating a more effective display for GM accessories
  • Answer phones, Assisted customers, mechanics and wholesale accounts.
  • packaged and shipped customer orders.

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How To Become A Parts Counterperson

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Parts Counterperson jobs

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Parts Counterperson Demographics

Gender

  • Male

    83.3%
  • Female

    14.9%
  • Unknown

    1.8%

Ethnicity

  • White

    83.4%
  • Hispanic or Latino

    8.7%
  • Asian

    5.8%
  • Unknown

    1.5%
  • Black or African American

    0.6%
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Parts Counterperson

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Parts Counterperson Education

Parts Counterperson

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Top Skills for A Parts Counterperson

DirectCustomerServiceDeliveryDatesAutomotivePartsWholesaleCustomersBodyShopAccuratePartsInventoriesGMNissanPhoneCallsADPParentCompanyStockItemsServiceDepartmentEquipmentReceivablesPartsInformationResearchPartsRetailCustomersPurchaseOrdersExternalCustomersInventoryControl

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Top Parts Counterperson Skills

  1. Direct Customer Service
  2. Delivery Dates
  3. Automotive Parts
You can check out examples of real life uses of top skills on resumes here:
  • Performed direct customer service and updated/maintained parts inventories.
  • Maintain excellent customer relations both retail and wholesale customers.
  • Assist as needed in the body shop replacing parts and installing glass.
  • Increased customer accessory sales for all departments within the dealership by creating a more effective display for GM accessories
  • Coordinated with workers and salesmen from parent company (Nissan) on parts information and availability.

Top Parts Counterperson Employers

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