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Parts department manager skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical parts department manager skills. We ranked the top skills for parts department managers based on the percentage of resumes they appeared on. For example, 23.6% of parts department manager resumes contained parts inventory as a skill. Continue reading to find out what skills a parts department manager needs to be successful in the workplace.

15 parts department manager skills for your resume and career

1. Parts Inventory

Here's how parts department managers use parts inventory:
  • Managed parts inventory and purchasing procedures to increase monthly profits.
  • Established individual parts inventory to minimize obsolescence.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how parts department managers use customer service:
  • Manage customer complaints reasonably, showing empathy while demonstrating our commitment to customer service.
  • Addressed customer service support requirements focusing on client satisfaction and warranty related issues.

3. Dealership

A store or establishment that is authorized to sell a specific brand of goods is known as a dealership. Mostly this term is used for the buying and selling of vehicles and automobiles. A business is considered a dealership if it had permission to sell certain items from a particular company, making them dealers of that brand.

Here's how parts department managers use dealership:
  • Managed dealership inventory* Delivered customer vehicles
  • Maintained an effectively stocked collision and restoration inventory for a high end automotive dealership servicing five automotive brands.

4. Inventory Control

Here's how parts department managers use inventory control:
  • Marketed products and services, supervised daily departmental operations, directed sales, warehouse and inventory control functions.
  • Established department objectives by applying proper purchasing procedures, inventory control, merchandising, display and advertising.

5. Warranty Claims

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Here's how parts department managers use warranty claims:
  • Maintained shelf-life, quarantine areas, and processed cores to repair vendors, warranty claims and returns.
  • Worked with a team to provide parts for service department and warranty claims.

6. Customer Satisfaction

Here's how parts department managers use customer satisfaction:
  • Establish competitive pricing, specification in various categories while generating sufficient profits and maintaining high customer satisfaction.
  • Optimized ROI for parts purchasing department while meeting customer satisfaction goals and profitability levels.

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7. Parts Sales

Here's how parts department managers use parts sales:
  • Generated approximately one hundred thousand dollars in monthly parts sales.
  • Control, purchasing of new parts, core returns, billing for both parts sales and service department work orders.

8. Computer System

Here's how parts department managers use computer system:
  • Trained new associates on the computer system and maintaining a functional parts warehouse at new openings in LA, CA and TX
  • Used multiple computer systems - ADP, Bell+Howell, and Windows based PC's.

9. Inventory Management

Here's how parts department managers use inventory management:
  • Organize, maintain, and accurately forecast optimum inventory management for busy 14-technician Service Department.
  • Supervised and maintain an accurate up-to-date inventory management and control system.

10. Chrysler

Here's how parts department managers use chrysler:
  • Attended Chrysler Certification Managerial Training School annually.
  • Attended multiple Chrysler management seminars.

11. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how parts department managers use retail sales:
  • Front counter retail sales and wholesale telephone orders.
  • Wholesale and Retail sales experience .

12. Gross Profit

Here's how parts department managers use gross profit:
  • Increased gross profit by 15% utilizing matrix pricing and employee motivation among other tools.
  • Balanced wholesale operations to grow good business and maintain a double digit gross profit %.

13. Cycle Counts

Cycle counts are the procedures used in inventory auditing and enable organizations or businesses to count items in various areas within the organization's warehouse without counting the entire inventory.

Here's how parts department managers use cycle counts:
  • Perform weekly cycle counts to ensure the accuracy of the inventory.
  • Exceeded company standards on monthly cycle counts, and yearly inventories.

14. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how parts department managers use repair orders:
  • Increased repair order fill rate by setting stocking guides at a faster rate than what was recommended by factory standards.
  • Performed all accounting duties, accounts payable/receivable, and closed out repair orders and parts invoices.

15. ADP

Automatic Data Processing, Inc. (ADP) is a US provider of human resource management software and services. A personnel management system with which daily human resources processes are manageable and easily accessible. It fusion human resources as a discipline and its basic HR activities, and processes with the mastery of information technologies.

Here's how parts department managers use adp:
  • Performed payroll for the company with 250 plus employees with the use of the ADP system.
  • Stayed abreast of advancements and trained employees in ADP Dealer Management Software.
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List of parts department manager skills to add to your resume

Parts department manager skills

The most important skills for a parts department manager resume and required skills for a parts department manager to have include:

  • Parts Inventory
  • Customer Service
  • Dealership
  • Inventory Control
  • Warranty Claims
  • Customer Satisfaction
  • Parts Sales
  • Computer System
  • Inventory Management
  • Chrysler
  • Retail Sales
  • Gross Profit
  • Cycle Counts
  • Repair Orders
  • ADP
  • Parts Counter
  • Stock Orders
  • Customer Relations
  • Customer Complaints
  • Customer Orders
  • Counter Sales
  • Wholesale Sales
  • Honda
  • HR
  • Physical Inventory
  • Nissan
  • OEM
  • Inventory System
  • Body Shop
  • Wholesale Accounts
  • Technical Assistance
  • ATV
  • Service Calls
  • Parts Room
  • Sales Growth
  • FAA
  • Warranty Returns
  • Core Returns

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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