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Parts manager skills for your resume and career
Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical parts manager skills. We ranked the top skills for parts managers based on the percentage of resumes they appeared on. For example, 19.6% of parts manager resumes contained customer service as a skill. Continue reading to find out what skills a parts manager needs to be successful in the workplace.
15 parts manager skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Here's how parts managers use customer service:
- Reduced costs and operating expenses strategically to maintain department profitability throughout the economic recession without sacrificing customer service level.
- Spearheaded sales of parts and accessories globally by developing relationships and providing excellent customer service to foreign partners.
2. Parts Inventory
Here's how parts managers use parts inventory:
- Eliminated annual right offs due to inaccuracies by establishing and maintaining procedures to effectively control parts inventory.
- Review parts inventory and proper stocking levels; provide consultation on improvement opportunities to general manager.
3. Dealership
A store or establishment that is authorized to sell a specific brand of goods is known as a dealership. Mostly this term is used for the buying and selling of vehicles and automobiles. A business is considered a dealership if it had permission to sell certain items from a particular company, making them dealers of that brand.
Here's how parts managers use dealership:
- Communicate effectively with all dealership personnel including Sales and Service Managers, Technicians, Sales Consultants and wholesale and retail customers.
- Address and collaborated with all dealership department managers to improve accessory sales strategies, penetration, and profitability.
4. Inventory Control
Here's how parts managers use inventory control:
- Worked closely with distributors to insure best pricing available Purchasing, inventory control Merchandising, setting store Assist customers & service department
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
5. Purchase Orders
Here's how parts managers use purchase orders:
- Established proper inventory levels for 3 stores while implementing a purchase order system using business operating system.
- Determine stocking requirements as indicated by Purchase Order History and upcoming projected needs.
6. Parts Sales
Here's how parts managers use parts sales:
- Manage aftermarket parts operation maximizing return on investment driving parts sales and effective inventory and expense control.
- Provided automotive parts sales and support to aftermarket customers; responded to price/availability inquiries.
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Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.
Here's how parts managers use warranty claims:
- Submit warranty claims to Kawasaki and Polaris using company's electronic records management system.
- Filed warranty claims and scheduled appointments for the service department occasionally.
8. Parts Counter
Here's how parts managers use parts counter:
- Manage daily Parts Dept operations supervising Parts Countermen and Parts Delivery Driver.
- Supervised parts counter personnel and daily department operations.
9. Computer System
Here's how parts managers use computer system:
- Manage inventory in internal computer system which includes making inventory adjustments, part number set-ups and adjustments.
- Counter sales duties also included scheduling appointment for technicians pricing jobs maintaining service computer system.
10. Customer Satisfaction
Here's how parts managers use customer satisfaction:
- Coordinated with service department personnel to develop policies with focus on increased customer satisfaction/retention and decreased negative inventory impact.
- Consult and review the aspects of dealer profitability, improved customer satisfaction, and increased Fixed Operations Business Volume.
11. Inventory Management
Here's how parts managers use inventory management:
- Developed and implemented operational procedures for parts/inventory management.
- Directed and supported all shipping, receiving and inventory management functions for an innovative off-road racing suspension parts and design company.
12. Timely Turnaround
Here's how parts managers use timely turnaround:
- Worked with body shop manager and service manager to ensure a timely turnaround of parts required for internal jobs.
- Worked with all maintenance and shop locations to ensure a timely turnaround of parts needed for internal jobs.
13. Customer Loyalty
Here's how parts managers use customer loyalty:
- Establish pricing parameters to generate a satisfactory profit while maintaining customer loyalty and remaining competitive with the internet competitors.
- Managed department with concentration of establishing pricing parameters with focus on gross profit while maintaining customer loyalty.
14. Customer Complaints
Here's how parts managers use customer complaints:
- Handle customer complaints professionally and manage numerous employees.
- Handle customer complaints immediately and according.
15. Gross Profit
Here's how parts managers use gross profit:
- Developed annual sales and expense forecasts maintaining maximum gross profit percent targets.
- Have successfully increased gross profitability by ten percent.
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List of parts manager skills to add to your resume
The most important skills for a parts manager resume and required skills for a parts manager to have include:
- Customer Service
- Parts Inventory
- Dealership
- Inventory Control
- Purchase Orders
- Parts Sales
- Warranty Claims
- Parts Counter
- Computer System
- Customer Satisfaction
- Inventory Management
- Timely Turnaround
- Customer Loyalty
- Customer Complaints
- Gross Profit
- Technical Assistance
- Cycle Counts
- Parts Operations
- Body Shop
- Physical Inventory
- ADP
- Stock Orders
- Repair Orders
- Customer Relations
- Forklift Training
- Retail Sales
- Parts Room
- Counter Sales
- Customer Orders
- Toyota
- Wholesale Accounts
- OEM
- Chrysler
- Honda
- CSI
- Volvo
- BMW
- Profit Margins
- Part Numbers
- Nissan
- RV
- Inventory System
- Core Returns
- Obsolete Inventory
- QuickBooks
- Pricing Strategy
- Customer Inquiries
- Bank Deposits
- Parts Dept
- Refurbishment
Updated January 8, 2025
Updated January 8, 2025