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Parts sales associate skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Sonya DiPalma Ph.D.
Below we've compiled a list of the most critical parts sales associate skills. We ranked the top skills for parts sales associates based on the percentage of resumes they appeared on. For example, 15.2% of parts sales associate resumes contained customer service as a skill. Continue reading to find out what skills a parts sales associate needs to be successful in the workplace.

15 parts sales associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how parts sales associates use customer service:
  • Handled escalated buyer concerns by assessing needs and properly delivery outstanding customer service.
  • Received superior performance evaluations and an award for quality customer service.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how parts sales associates use phone calls:
  • Answer all incoming phone calls, transfer them to the correct person, and take messages if necessary.
  • Managed the front counter by answering phone calls, taking parts orders, and opening/closing the store.

3. Parts Sales

Here's how parts sales associates use parts sales:
  • Started as a Parts Sales Associate than moved to Driver with an increase in pay within 2 months of starting.
  • Help customers and service techs order parts pull parts and inventory parts help customers over the phone with parts sales

4. Cleanliness

Here's how parts sales associates use cleanliness:
  • Store Cleanliness including floors, bathrooms, facing, dusting, and parking lot.
  • Maintained cleanliness and presentation of production floor and the outside surroundings.

5. Parts Counter

Here's how parts sales associates use parts counter:
  • Started in car sales and moved to parts counter person/delivery driver when position was opened up.
  • Worked retail, wholesale, and shop mechanic parts counters at various times during employment

6. Cycle Counts

Cycle counts are the procedures used in inventory auditing and enable organizations or businesses to count items in various areas within the organization's warehouse without counting the entire inventory.

Here's how parts sales associates use cycle counts:
  • Offered phone technical assistance and processed incoming orders Warehouse 2008-2009 * Pulled orders * Conducted cycle counts * Moved material
  • Perform cycle counts, research quantity variances and adjust stock accordingly.

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7. Parts Inventory

Here's how parts sales associates use parts inventory:
  • Ordered parts inventory and participated in overall management of part's department.
  • Gained extensive, cross-functional expertise across diesel parts inventory.

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how parts sales associates use sales floor:
  • Maintained the work environment, cleaned and maintaining sales floor, also cleaning the windows and restrooms & sweeping every night.
  • Maintained inventory on the sales floor, shipments to corporate warehouses, and inventory from incoming truck deliveries

9. ATV

Here's how parts sales associates use atv:
  • Assisted customers with locating correct parts for their ATV, UTV, or water craft.
  • Assisted sales department with sales of new and used ATV's and motorcycles.

10. Customer Inquiries

Here's how parts sales associates use customer inquiries:
  • answer calls and handle customer inquiries on the phone along with research required information using available resources.
  • Respond to customer inquiries promptly & efficiently ( Order entry & quotes ).

11. Inventory Control

Here's how parts sales associates use inventory control:
  • Performed retail inventory control as mandated by the company, including quarterly inventory maintenance.
  • Learned and effectively used inventory control numbers and mastered products sold.

12. Customer Orders

Here's how parts sales associates use customer orders:
  • Ordered and received parts shipments for inventory or customer orders, overseeing inventory accuracy.
  • Placed orders and issued purchase orders for customer orders and restocking of parts in warehouse.

13. Automotive Products

Here's how parts sales associates use automotive products:
  • Answered questions, and located automotive products.

14. Customer Complaints

Here's how parts sales associates use customer complaints:
  • Resolved customer complaints relative to parts service with a focus on customer satisfaction and retention of all customers.
  • Manage and resolve customer complaints and provide customers with product and service information.

15. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how parts sales associates use product knowledge:
  • Provided excellent product knowledge as well as the pros and cons of all products.
  • Demonstrated excellent product knowledge in selling various parts, accessories and V.I.N.
top-skills

What skills help Parts Sales Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all parts sales associates possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about parts sales associate

List of parts sales associate skills to add to your resume

Parts sales associate skills

The most important skills for a parts sales associate resume and required skills for a parts sales associate to have include:

  • Customer Service
  • Phone Calls
  • Parts Sales
  • Cleanliness
  • Parts Counter
  • Cycle Counts
  • Parts Inventory
  • Sales Floor
  • ATV
  • Customer Inquiries
  • Inventory Control
  • Customer Orders
  • Automotive Products
  • Customer Complaints
  • Product Knowledge
  • Inbound Calls
  • Repair Orders
  • Part Numbers
  • Counter Sales
  • Stock Shelves
  • Retail Sales
  • Computer System
  • John Deere
  • Inventory Management
  • Stock Orders
  • Honda
  • Place Orders
  • ADP
  • OEM
  • Sales Contracts
  • Customer Relations
  • BMW
  • Windshield Wipers
  • Wholesale Accounts
  • Stock Inventory
  • Sales Slips
  • Taking Inventory
  • Customer Issues
  • DIY
  • Phone Orders
  • Parts Delivery
  • Cummins
  • Computer Displays
  • Body Shop
  • FedEx
  • Credit Card Transactions
  • Credit Authorization
  • Front Counter

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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