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Parts sales manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Roland Rust Ph.D.
Below we've compiled a list of the most critical parts sales manager skills. We ranked the top skills for parts sales managers based on the percentage of resumes they appeared on. For example, 29.4% of parts sales manager resumes contained customer service as a skill. Continue reading to find out what skills a parts sales manager needs to be successful in the workplace.

15 parts sales manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how parts sales managers use customer service:
  • Provided excellent customer service through diagnosis of potential problems, inventory knowledge, and recommendation on necessary parts for vehicle repair.
  • Provided skilled written and verbal customer correspondence, customer service and administrative assistance.

2. Parts Sales

Here's how parts sales managers use parts sales:
  • Provided supervision and management of all parts sales, material planning, with inventory management for government contracts and customers operations.
  • Managed monthly Parts Sales objective and monthly stock order efficiency objective, resulting in increased parts department profitability.

3. Inventory Control Procedures

Here's how parts sales managers use inventory control procedures:
  • Administered inventory control procedures and assisted in general store management duties as well as other projects assigned.
  • Administered inventory control procedures using plan-o-grams; accounted for overstock; inventoried the entire store.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how parts sales managers use pos:
  • Balance and organize POS registers as well as project needed allowance for transactions.
  • Counted, balanced and reconciled daily business transactions in the POS system.

5. Customer Satisfaction

Here's how parts sales managers use customer satisfaction:
  • Managed daily operations of in demand Service Department* Set and attained budget goals* Managed associates to attain higher customer satisfaction
  • Managed and initialized proper sales tactics * Provided proper advice and customer satisfaction * Organized and managed auto parts

6. Store Operations

Here's how parts sales managers use store operations:
  • Supervised day-to-day store operations by managing inventory and performing cycle counts as directed.
  • Assumed responsibility for store operations in absence of store manager or assistant manager.

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7. Cycle Counts

Cycle counts are the procedures used in inventory auditing and enable organizations or businesses to count items in various areas within the organization's warehouse without counting the entire inventory.

Here's how parts sales managers use cycle counts:
  • Performed and coordinated periodic inventory cycle counts and coordinated floor display remodeling procedures.
  • Performed regular cycle counts and compiled accurate reports of inventory at location.

8. Planograms

Here's how parts sales managers use planograms:
  • Arranged product planograms and maintained daily paperwork.
  • Manage daily paperwork including; Daily deposit, price changes, planograms, inventory control, and stocking merchandise.

9. Inventory Management

Here's how parts sales managers use inventory management:
  • Supported dealer growth and profitability by aiding dealers with inventory management, product planning and parts merchandising.
  • Served as a traveling manager to diverse locations assisting with inventory management and visual merchandising.

10. Customer Complaints

Here's how parts sales managers use customer complaints:
  • Responded to all customer complaints expediting resolutions to encourage client retention.
  • Maintained general store appearances and rectified customer complaints.

11. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how parts sales managers use sales floor:
  • Worked on spacious warehouse-like sales floor providing customers with services and items for purchase/ installation on various vehicles and machinery.
  • Worked as a cashier; my duties included cashiering, processing stock, general cleaning and organizing of the sales floor.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how parts sales managers use payroll:
  • Assist Store Manager with Business Operations* Inventory, Profit and Loss* Merchandising* Interviewing potential employees* Payroll, Scheduling
  • Handled opening and closing of store, ensure sales were up to par, scheduled payroll hours and handle overall operations.

13. Store Sales

Here's how parts sales managers use store sales:
  • Assist with in-store sales and product production, exceed point of sales while delivering excellent customer service to customers in store.
  • Reviewed store sales and took the proportionate actions so the team would meet the goals and challenges.

14. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how parts sales managers use product knowledge:
  • Coordinated regular discussions with coworkers and subordinates in order to disseminate learned information and improve team product knowledge.
  • Assisted customers while maintaining advanced product knowledge.

15. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how parts sales managers use bank deposits:
  • Cash handling including register audits and reconciliation and also petty cash including safe reconciliation and bank deposits.
  • Handled all monetary functions such as: registers, security safe operation, bank deposits, and change orders.
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What skills help Parts Sales Managers find jobs?

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What skills stand out on parts sales manager resumes?

Roland Rust Ph.D.

Distinguished University Professor, David Bruce Smith Chair in Marketing, Executive Director, Center for Excellence in Service, Ph.D., Business Administration, University of North Carolina at Chapel Hill Marketing, University of Maryland

One might think that a stellar sales record would be most important, but that would be most relevant only if the individual has prior sales manager experience. If promoting a salesperson to sales manager, the thing that may be missing is administrative and managerial skills. In addition, we are in a technological revolution, driven by AI, which means that prior knowledge and experience with AI-related analysis would also definitely stand out (although probably hard to find).
Do you want to know more?
Read more about what experts have to say about parts sales manager

List of parts sales manager skills to add to your resume

Parts sales manager skills

The most important skills for a parts sales manager resume and required skills for a parts sales manager to have include:

  • Customer Service
  • Parts Sales
  • Inventory Control Procedures
  • POS
  • Customer Satisfaction
  • Store Operations
  • Cycle Counts
  • Planograms
  • Inventory Management
  • Customer Complaints
  • Sales Floor
  • Payroll
  • Store Sales
  • Product Knowledge
  • Bank Deposits
  • Parts Inventory
  • Parts Counter
  • Daily Sales
  • Customer Orders
  • Sales Associates
  • Retail Sales
  • Customer Inquiries
  • Counter Sales
  • Cash Drawers
  • PSM
  • Customer Relations
  • Inventory Maintenance
  • Computer System
  • Store Appearance
  • Customer Expectations
  • Stock Shelves
  • Store Inventory
  • Cash Registers
  • Profitable Sales
  • Windshield Wipers
  • Customer Issues
  • Processing Returns
  • Retail Store
  • Inventory Counts
  • Store Opening
  • Sales Efforts
  • Sales Productivity
  • Employee Scheduling
  • Light Bulbs
  • DIY
  • Truck Shipments
  • Paper Catalogs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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