Parts service manager job description

• Receives parts that are shipped in, making sure that they are received in good condition and that packing slips for inventory control.
• Packs and ships parts to both customers and suppliers in the most efficient manner.

• Maintains a log of all outgoing shipments and all shipping and receiving damages or shortages as well as other documents necessary to protect the inventory investment.
• Stocks all parts into the proper location in the parts warehouse after they have been checked in.
• Operates a fork lift truck.
• Keeps all bins, aisles, and storage areas clean, neat, and clearly labeled.
• Assists Warranty Administrator and Inventory Coordinator when needed.

• Performs other duties as assigned by supervisor.

Qualifications

• Prefer one-year parts/warehouse related experience.
• Excellent verbal and written communication skills.

• Must have good organizational skills.
• Computer skills preferred.
• Knowledge of company specific software.

Typical Physical Activity

While performing the duties of this job, the employee must have the ability to occasionally lift 75 pounds from floor to chest; reach and use the arms with a full range of motion; endure prolonged standing, stooping, kneeling, crouching, and squatting while performing mechanical operations; exert push and pull forces with the arms in order to use various wrenches and tools; endure prolonged forward and overhead arm positions while performing mechanical operations; use hands to grasp hand tools and parts and climb onto and operate equipment.

Typical Environmental Conditions

Employee regularly works indoors around moving mechanical parts. May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity. Noise level may be loud at times. Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment. Requires wearing common protective or safety equipment. Required to perform work in cramped spaces and/or high places.

The Parts Warehouse employee must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer

#tech

Work for The Institute for Applied Behavior Analysis (IABA) and make an impact in the community of Individuals with Developmental Disabilities

We are looking for a compassionate, people-oriented person to support physically or mentally challenged adults in their everyday lives. The fulfillment and satisfaction that comes with helping others surpass the challenges of this job. If you're a caring, positive person who isn't afraid to work hard, then this is a job for you. We expect you to be polite and a good communicator. Experience in positive behavior supports and caring for the elderly or sick will make you a strong candidate.
Your daily routine can include:

Facilitating meaningful community connections

Establishing friendships

Exploring and participating in a variety of recreational and educational activities with your client

Teaching independent life skills

Increasing helpful, adaptive behaviors

Having fun!

What is Supported Living?

Supported Living Services allow individuals with developmental disabilities to live in their own homes in the community, while developing independent living skills, creating meaningful relationships, and participating as active members in their families and communities.

Responsibilities

Able to support clients in their daily routines; including, but not limited to, nutrition, self-care, social, recreational, personal relationships, money management, etc.

Provide emotional support

Act quickly and responsibly in cases of emergency

Important Details

Part-Time/Full-Time

Requirements

This entry-level position requires at least a High School Diploma and one year of training and experience in providing support services for individuals who are challenged with physical or developmental disabilities, or an A.A. degree in psychology or a related field.

Proven experience as personal care assistant

Committed to health & safety

Well-organized and reliable

Excellent communication and people skills

Positive and compassionate attitude

Strong ethics

Physical stamina

CPR certified

High school diploma or equivalent

A valid driver's license

Benefits

What we offer you:

Medical and Dental insurance for employees who work over 31 hours per week

Mileage reimbursement

Vacation Time Off & Vacation Pay

Employee discounts; fun employee events

On-the-job training, career development, and advancement opportunities

401(k) Plan

A rewarding work environment

Meaningful relationships with your co-workers and the individuals we serve

Dynamic work environment, no day is ever the same as the next

Flexible work schedules

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It's time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Reports to

Sr. Manager, Regional Parts & Service Field Operations

Location

Western Region

Eastern Region

Mid-Atlantic Region

Mountain States Region

South Central Region

Southern Region

Central Region

Exempt Status

Exempt

Vehicle Benefit

UVP

4 Employee Vehicle Lease(s)

Purpose

The District Parts & Service Manager serves as the liaison between Hyundai Motor America and the Hyundai dealerships. This person works to improve dealer performance in the areas of vehicle sales, customer retention, and profitability. The DPSM communicates, implements, and assists dealers through programs, policies and procedures, which develop and promote well -managed, profitable parts and service departments. Candidate must be able to analyze dealer parts & service operations, identify deficiencies and recommend corrective actions to ensure dealer provides proper Hyundai brand image while improving dealer profitability.

Major Responsibilities

~ Regularly contact dealers to communicate, implement and administer HMA programs, policies and procedures.

~ Monitor and advise dealer and regional management of dealer's performance/adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction, etc.

~ Communicate HMA assigned objectives and work with dealers to insure progress towards attainment of objectives.

~ Provide technical support as required to verify vehicle operating issues; warranty repair procedures and customer concerns.

~ Provide feedback to HMA in written reports.

~ Monitor dealer performance with respect to the HMA dealer agreement.

~ Provide recommendations on operational improvements to Dealer and dealership managers, which maximize customer satisfaction, customer retention, operational effectiveness, market penetration, and dealer parts and service profitability.

~ Ensure consistent training attendance and participation at regional and satellite training classes.

Major Responsibilities (continued)

~ Work through dealers to implement processes that improve Customer Satisfaction and manage the resolution of customer complaints within an assigned district;

~ Meet with customers as required to resolve concerns;

~ Maximize Parts & Accessory Sales in assigned district;

~ Administer HMA Goodwill funds to improve Customer Satisfaction and increase re-purchase intent.

~ Represent Hyundai Motor America in Better Business Bureau, State Lemon Law cases; assist corporate attorneys in developing the company's case and position;

~ Special projects and assignments.

~ Extensive overnight travel required.

Authority

~ Quickly identify areas of deficiencies in the Parts and Service departments and make reasonable suggestions for corrective action

~ Analyze technical concerns as needed and authorize repairs within Hyundai policies and procedures for both warranty and goodwill expenses

~ Authorize discretionary spending for parts expenses that fall into a goodwill type of situation

~ Evaluate situations involving customer disputes/concerns and approve the appropriate level of financial assistance to resolve the concern in the best interest of both the customer and Hyundai Motor America.

Education

~ Must be a high school graduate

~ Bachelor's degree preferred

~ Master's degree a plus

Related Experience

~ Five to seven years of experience of which at least three years of directly related wholesale experience in automotive.

~ Retail experience a plus

~ Industry Knowledge - Automotive Retail

~ Demonstrates a sound understanding of automotive dealership sales/service/parts operations and financial services; uses knowledge and experience to improve operational performance

Skills/Knowledge

~ Strong written and oral communication skills, competent PC user, Proficient in the use of Windows based software applications including Microsoft Excel, Word, Power Point.

~ Problem Solving: Uses qualitative and quantitative analytical skills to solve difficult problems; suggests and tests well-reasoned solutions.

~ Customer Service Skills: Seeks to understand customer needs and expectations; understands the customer's position, develops and implements solutions to meet the customer needs; looks for opportunities to become involved.

~ Business and Financial Literacy: Demonstrates sound fundamental understanding of business concepts that impact the success and profitability of the organization; understands the implications of key financial indicators; uses financial information to assess the impact or viability of alternative actions.

~ Organizational/Planning Skills: Able to apply the methods used to control multiple projects including documentation, prioritizing, tracking, follow-up and follow-through.

~ Negotiation/Problem Resolution Skills: Builds relationships: demonstrates integrity and trustworthiness brings conflicts and disagreements into the open and effectively negotiates a resolution; is persuasive and thinks well in impromptu situations. Maintains stability of performance under pressure; reacts well to emergencies; maintains positive composure and confidence in adverse situations.

~ Performance/Results Focused: Drives for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles: tracks and prioritizes work; sets high standards of performance; pursues aggressive goals and works hard to achieve them; maintains stability of performance under pressure

Certification Required

~ N/A

Physical Requirements

Normal office duties

Travel: 75% - 100%

Compensation & Benefits

Actual pay will be based on skills, experience and education. Our total rewards package includes base salary, bonus and benefits. Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth