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Commercial Service Manager - Roofing
Cybercoders 4.3
Parts service manager job in Hyattsville, MD
The Commercial ServiceManager - Roofing plays a critical role in overseeing and managing roofing service operations within the commercial sector. We are expanding our services division and this division is growing very quickly and we are hiring a servicemanager who's looking to grow with the company using your own book of business from contacts you have gotten from the job industry. This is strictly a re-roofing division where we are looking for renovation of pre-existing roofs. This position focuses on ensuring high-quality service delivery, business development, and customer satisfaction while leading a team of skilled professionals in the roofing industry.
Key Responsibilities
Manage and oversee the daily operations of the commercial roofing service department.
Develop and implement strategies for business development to drive growth in service contracts and customer acquisition.
Ensure compliance with safety regulations and quality standards in all roofing projects.
Collaborate with construction teams to provide effective solutions for roofing needs in commercial and industrial settings.
Lead, train, and mentor a team of service technicians to enhance performance and service delivery.
Maintain strong relationships with clients, addressing their needs and ensuring a high level of customer satisfaction.
Prepare and manage budgets for service operations to ensure profitability.
Conduct regular inspections and assessments of roofing systems to recommend maintenance and repairs.
Qualifications
Bachelor's degree in business administration, construction management, or a related field.
Proven experience in the roofing industry, particularly in commercial and industrial roofing.
Strong knowledge of roofing systems, including waterproofing, low slope, and sheet metal roofing.
Demonstrated experience in a servicemanagement role, ideally within the construction or roofing sectors.
Excellent leadership and team management skills.
Strong business development acumen and customer relationship management skills.
Ability to analyze financial data and manage budgets effectively.
Benefits
Salary: 100 - 150k Base (Dependent on book of business)
Negotiable Commission Structure
Medical
Dental
Vision
PTO
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
jon.quickel@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : JA12-1844674 -- in the email subject line for your application to be considered.***
Jon Quickel - Recruiting Manager
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 03/13/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
$59k-87k yearly est. 2d ago
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Resident Services Manager
UDR, Inc. 4.5
Parts service manager job in College Park, MD
UDR is seeking a Resident ServiceManager to join our team at Domain College Park (255 units) in College Park, MD.
GENERAL SUMMARY OF DUTIES: The Resident ServicesManager focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. Position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations.
SUPERVISION RECEIVED: Reports directly to the Community Director, Senior Community Director, District Manager or Regional Manager
SUPERVISION EXERCISED: Supervision of two or more associates is required, the Resident Service Coordinator(s) and/or Resident Service Specialist(s).
Exempt/Non-exempt status will depend on the supervisory responsibilities in accordance with FSLA guidelines.
ESSENTIAL FUNCTIONS:
Asset Quality
Ensure community is ready for business and meets established physical standards daily as listed below:
1. Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "showing" units to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
2. Refresh community's signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.
Customer Service
Provide the best standard of quality and service through resident relations:
1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
3. Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the ServiceManager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.
Financial
Complete various accounting and financial functions associated with driving and supporting community operations:
1. Work closely with Business Manager to complete required financial responsibilities.
2. Conduct Purchase Card (P-card) reconciliation for community.
Personnel
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
2. Hire and train new staff and develop staff to maximize potential.
3. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
4. Approve time records and requests for time off.
Vendor Management
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
1. Manage vendor keys according to UDR's policies and procedures.
2. Source new vendors as needed in order to maintain community appearance and resident services.
3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
Administrative
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:
1. Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
2. Review, monitor, administrate and sign leases as required and needed.
3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures.
4. Plan and manage all community events.
5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.
6. Maintain acceptable NPS scores and facilitate Reputation Management Process.
7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
8. Smart Rent Management and Package and Parcel Management.
9. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy".
10. Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.
11. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required.
12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.
13. Develop and maintain emergency action procedures for the properties.
14. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
16. Comply with all Company policies and procedures related to employment.
17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
18. Perform other duties as assigned or needed.
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues.
Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning.
Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required.
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.
Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished highly professional interpersonal skills both in person, by phone and with all social media interactions.
Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials.
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.
TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required.
EDUCATION AND EXPERIENCE:
1. Bachelor's Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.
2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.
3. Minimum of two years' management or supervisory experience is required.
4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.
5. Must have and maintain a valid driver's license unless otherwise noted.
UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$50k-67k yearly est. 3d ago
Card Services Manager - Card Services - Bowie, MD
Wesbanco Bank Inc. 4.3
Remote parts service manager job
Back Card ServicesManager - Card Services #61-8630 Bowie, Maryland, United States Apply X Facebook LinkedIn Email Copy Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market Mid-Atlantic Work Hours per Week 40 Requirements
Bachelor's Degree in Business Administration, Management, or Finance preferred.
Minimum of 5 years banking experience including card operations experience.
Experience in managing a Profit & Loss and associated budgeting and planning.
Experience in establishing and managing a revenue generation strategy.
Minimum of three years of experience in a supervisory or leadership role.
Job Description
SUMMARY:
Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank.
A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program.
The Card ServicesManager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card ServicesManager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages card services staff and oversees daily operation of card services functions.
Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation.
Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement.
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area.
Responds to and resolves complex issues within the area of responsibility.
Maintains SOX control documentation and other controls around all assigned areas.
Provides training and guidance to staff with respect to understanding, processing and managing the workload.
Manages to defined customer service level expectations and key vendor processing timelines.
Measures key performance indicators and manages metric reports to identify opportunities for improvement.
Coaches employees on personal development plans and provides opportunities for growth within the organization.
Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams.
Maintains a deep understanding of contractual mechanics, associated fees and revenues.
Establishes and executes growth strategy for card program.
Ensures sustainable profitability of the program.
Understands competitive and regulatory changes that may impact program performance and daily operations.
Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success.
Coordinates with Marketing to ensure appropriate placement and communication of program.
Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses.
Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary.
Works closely with third party and other contracted programs to promote debit card usage.
Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
Understands and collaborates with Operations Manager on procedural and control changes.
SUPERVISOR RESPONSIBILITIES:
Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Excellent presentation skills and the development of related materials.
Excellent oral and written communication skills.
Possess intermediate keyboard/typing skills.
Must have good analytical and problem-solving skills.
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
Ability to multitask and work under pressure.
Ability to handle a variety of projects simultaneously.
Ability to effectively interact across all levels of the organization, including branch network and other operations departments.
Strong organizational and prioritization skills.
Strong time management skills.
Team player with a positive outlook.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Willingness to respond to emergencies.
Willingness to work additional hours if needed.
Ability to work independently.
Proficient knowledge of Microsoft Office Products, including Word and Excel.
Ability to learn other banking systems.
Ability to effectively use technological resources for meetings, coaching, and training.
ADDITIONAL INFORMATION:
The wage range for the Card ServicesManager position is $60,000 - $65,000 annually. The position includes 22 days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays and 1 float holiday.
WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.
Full-Time/Part-Time Full-time Area of Interest Operations All Locations Bowie, Maryland, United States
$60k-65k yearly 5d ago
Field Service Manager
Ecolab Inc. 4.7
Parts service manager job in Ashburn, VA
As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource. Nalco Water, an Ecolab Company, seeks a dynamic ServiceManager with expertise in data center cooling infrastructure-specifically in startup, commissioning, and mechanical operation of liquid-to-liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs) and the training of field teams / customers. This role is pivotal in shaping our service and support strategy to ensure system assurance and operational excellence for our mission-critical customers.
What's in it For You:
* The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
* The ability to make an impact with a company that is passionate about your career development
* Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
* Enjoy a flexible, independent work environment
* Receive a non-decaled company vehicle for business and personal use
* Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!
What you'll do:
* Serve as the technical service expert on data center cooling systems, with a focus on liquid-to-liquid heat exchange and CDU technologies.
* Support training of site level technicians and customers regarding installation, commissioning, maintenance, and troubleshooting activities
* Manage the service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings.
* Collaborate with customers, contractors, and internal teams during new data center builds and retrofits to ensure seamless integration of our cooling systems and services.
* Leverage previous experience to help lead and develop high performing teams of technical professionals
Basic Qualifications:
* Bachelor's degree or equivalent industry experience
* 3+ years of experience in data center infrastructure, with a strong focus on mechanical systems, cooling technologies, and commissioning processes.
* Hands-on experience with coolant distribution units (CDUs), liquid-to-liquid heat exchangers, and technical cooling systems.
* Proven track record in data center construction, startup, and operational support.
* Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation.
* Excellent communication and collaboration skills, with the ability to interface with both technical and non-technical stakeholders
* Experience working in a startup or fast-paced environment is a plus.
* Possess a valid Driver's License and acceptable Motor Vehicle Record
* No immigration sponsorship offered for this role
Location / Travel Required:
* Preferred location is U.S.; Open to candidates living anywhere in the U.S. close to a major airport
* Travel up to 75%
About Nalco Water:
In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
Anticipated Job Posting End Date:
11/9
Annual or Hourly Compensation Range:
The total Compensation range for this position is $79,000-$118,400 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab provides the following benefits: medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program, on-Site childcare and fitness facilities may be available at select Ecolab locations. Click here for additional benefits information. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
* Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
* Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
$79k-118.4k yearly Auto-Apply 9d ago
Service & Parts Department Opportunities
Lithia & Driveway
Parts service manager job in Sterling, VA
Dealership:L0823 Subaru of SterlingSubaru of Sterling
Service & Parts Department Opportunities include:
All Level Technicians
Service Advisors
Appointment Coordinator
Service Porters/ Valet
Warranty Administrator
Cashier
Parts Advisors
Stock Clerk
Parts Driver
We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these goals, we want to talk to you! Come be a part of the Automotive Industry future with the Lithia & Driveway family, a Fortune 200 company with over 3 dealerships nationwide! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
$62k-95k yearly est. Auto-Apply 43d ago
Parts Manager
Indel Power Group
Parts service manager job in Landover, MD
Johnson Truck Center Landover, MD $120,000-$140,000 Johnson Truck Center, a subsidiary of Indel Power Group, has an opening for a PartsManager at our location in Landover, Maryland. This individual will have operational responsibility for the Parts Department. The PartsManager will work with the parts team to grow the department and make the necessary decisions to maintain a profitable parts department.
Key Responsibilities
* Achieve an acceptable operating profit for the department by increasing sales and gross profit dollars while also being aware and managing expenses appropriately
* Oversees outgoing and incoming freight to minimize costs and maximize recovery charges
* Review monthly financial reports with Key Performance Indicators and develop action plans to address any that are below specified goals
* Analyze the pricing strategies that balance volume, customer loyalty, and the cost of doing business
* Actively identify prospects for volume sales (fleet operators or independent service and repair centers)
Why Indel Power Group
* Competitive compensation package, DOE
* Monthly performance incentives
* Rewarding work environment
* Opportunities for relocation & advancement
* Long established, family-owned business
Indel Power Group offers
* Excellent medical, dental, & vision coverage
* Health savings account
* Short-term/long-term disability and employee life insurance
* 401k, with matching
* Employee Assistance Program (EAP)
* Paid Annual Leave
* Eight Paid Holidays
* Employee Referral Program
* On the job paid training
* Company events and employee recognition programs
Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
$120k-140k yearly 4d ago
Parts Manager
Dovell & Williams
Parts service manager job in Landover, MD
Johnson Truck Center
Landover, MD
$120,000-$140,000
Johnson Truck Center, a subsidiary of Indel Power Group, has an opening for a PartsManager at our location in Landover, Maryland. This individual will have operational responsibility for the Parts Department. The PartsManager will work with the parts team to grow the department and make the necessary decisions to maintain a profitable parts department.
Key Responsibilities
Achieve an acceptable operating profit for the department by increasing sales and gross profit dollars while also being aware and managing expenses appropriately
Oversees outgoing and incoming freight to minimize costs and maximize recovery charges
Review monthly financial reports with Key Performance Indicators and develop action plans to address any that are below specified goals
Analyze the pricing strategies that balance volume, customer loyalty, and the cost of doing business
Actively identify prospects for volume sales (fleet operators or independent service and repair centers)
Why Indel Power Group
Competitive compensation package, DOE
Monthly performance incentives
Rewarding work environment
Opportunities for relocation & advancement
Long established, family-owned business
Indel Power Group offers
Excellent medical, dental, & vision coverage
Health savings account
Short-term/long-term disability and employee life insurance
401k, with matching
Employee Assistance Program (EAP)
Paid Annual Leave
Eight Paid Holidays
Employee Referral Program
On the job paid training
Company events and employee recognition programs
Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
$120k-140k yearly Auto-Apply 4d ago
Parts Manager - Service Manager - Service Advisor
Reynolds and Reynolds Company 4.3
Parts service manager job in Washington, DC
. Must be willing to travel, with overnight hotel stays, up to 5 nights per week (every week). Reynolds and Reynolds is looking for experienced automotive parts and\/or service professionals to join our consulting team.
Our superior software solutions, our award-winning sales, service, and support have made us one of the most recognized and respected companies in the automotive industry.
As a PartsManager - ServiceManager - Service Advisor your primary focus will be to establish professional relationships with customers and help their businesses become more efficient, effective, and profitable.
You will work with dealership personnel to identify trouble areas within the dealership and then use established and proven consulting services programs, as well as your industry knowledge, to help solve these issues.
Once a project is complete, you will follow-up with customers to maintain relationships and provide ongoing 'fee for service' support and problem resolution.
By helping these customers become successful in the different areas of the dealership, you will build trust that will further drive consulting services sales.
If you are looking for an opportunity to utilize your automotive skills and make a difference for automotive dealerships across the country, please apply today!","job_category":"Consulting","job_state":"DC","job_title":"PartsManager - ServiceManager - Service Advisor","date":"2026-01-04","zip":"20001","position_type":"Full-Time","salary_max":"80,000.
00","salary_min":"60,000.
00","requirements":"High School Diploma or equivalent; Bachelor's preferred but not required~^~5+ years of automotive dealership experience (Service Advisor, PartsManager, ServiceManager, or Fixed Operations Director)~^~Must be willing to travel extensively with overnight hotel stays up to 5 nights per week (every week).
~^~Must have reliable transportation as well as a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years.
~^~Must have reliable home internet with sufficient bandwidth for video conferencing","training":"Our training consists of time with experienced consulting and sales representatives in the field for approximately 90 days, online courses completed in your home office, and classroom instruction through our offices in Dayton and Houston.
Your compensation during training will be a $60,000-63,000 base salary.
You will be eligible for quarterly bonuses after the 9 month training period.
Total targeted income after training (including base and bonuses) is $80,000+.
","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family.
We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Paid vacation and sick days - Eight paid holidays - Referral bonuses - Professional development and training - Promotion from within Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds is an equal opportunity employer.
","
$60k-63k yearly 60d+ ago
Parts Manager
Beyer Automotive Management, LLC
Parts service manager job in Falls Church, VA
PartsManager - Beyer Automotive Group (Northern Virginia) About Us:
Beyer Automotive Group is a family operated dealer group representing some of the most respected automotive brands in Northern Virginia, including Volvo, Jaguar Land Rover, Subaru, Kia, and more. For over 50 years, our name has stood for integrity, teamwork, and exceptional customer service. We're proud of our people and committed to providing a professional, growth-oriented environment where high performers thrive.
Position Summary:
We are seeking an experienced PartsManager to join our management team. The ideal candidate is a proven leader who can effectively manage inventory, drive parts sales, and foster strong relationships with both internal service departments and external wholesale customers. This is a key leadership role within the dealership, ensuring that our parts operations run efficiently, profitably, and in alignment with the Beyer standard of excellence.
Responsibilities:
Oversee daily operations of the parts department, including retail, wholesale, and internal repair order sales.
Manage inventory control, ordering, and returns to maintain optimal stock levels and minimize obsolescence.
Establish and maintain productive relationships with vendors, service technicians, and customers.
Track and report department performance metrics, including gross profit, turns, and fill rates.
Hire, train, and coach parts staff to achieve departmental goals and deliver top-tier customer service.
Ensure compliance with all manufacturer policies and procedures.
Collaborate with service and body shop managers to support efficient operations across the dealership.
Qualifications:
Minimum 3-5 years of experience in an automotive parts department, with at least 2 years in a leadership role.
Strong understanding of dealership DMS systems (CDK, Reynolds, or similar).
Proven ability to manage inventory, drive profitability, and build effective teams.
Excellent communication and organizational skills.
Commitment to professionalism, accuracy, and customer satisfaction.
What We Offer:
Competitive salary and performance-based bonus structure.
Comprehensive benefits package (health, dental, vision, 401(k), paid vacation).
Opportunities for career growth within a respected and expanding dealer group.
Supportive leadership and a collaborative team environment.
$52k-87k yearly est. Auto-Apply 60d+ ago
Service Manager - Aftermarket
Veolia 4.3
Remote parts service manager job
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.
Job Description
Key Responsibilities:
* Understanding project needs for ongoing parts sales and equipment rehabilitation work
* Develop, maintain, and actively update Veolia field service schedule
* Effectively communicate with colleagues, contractors, engineers, end users on field related activities
* Drive scheduling activities and ensure project field needs are professionally managed
* Ability to locate, utilize qualified resources to complete field tasks
* Implement strategies to grow field service team members
* Effectively recruit and utilize Veolia verified contracted services
* Oversee operations of field activities
* Ensuring all field related documentation is obtained and added to project files
* Training and mentoring field service team members
* Build and maintain effective communications with existing and new clients
* Routinely perform field service-related activities when other members are unavailable
* Troubleshoot complex issues that regularly occur and find productive solutions
* Actively support business development team members
* Drive part sales and rehabilitation opportunities
* Regularly perform equipment inspections and rehabilitation scope of work
* Effectively maintain and manage field service documentation database
Qualifications
Travel:
* 40-60%
Required Skills:
* Effective communication skills
* Ability to work remotely, as part of a team and singularly
* Team management
* Problem solving ability
* Customer relations
* Leadership skills
* Organizational efficiency
* Strong water, wastewater aptitude
Additional Information
At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We're an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
also offer competitive compensation and benefits that include:
* Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: 86k-110k USD
* Medical, Dental, & Vision Insurance Starting Day 1!
* Life Insurance
* Paid Time Off
* Paid Holidays
* Parental Leave
* 401(k) Plan - 3% default contribution plus matching!
* Flexible Spending & Health Saving Accounts
* AD&D Insurance
* Disability Insurance
* Tuition Reimbursement
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity
VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee will be due.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
$69k-105k yearly est. 22d ago
Collision Parts Manager
Motocruit
Parts service manager job in Rockville, MD
Our Client is seeking an organized and detail\-oriented Collision Parts Coordinator to support their collision repair team. The Collision Parts Coordinator will be responsible for ordering, receiving, and distributing parts to the collision repair team. The successful candidate must have strong organizational and communication skills and be able to work in a fast\-paced environment.
Responsibilities:
Order parts required for collision repair from various vendors
Receive and inspect parts for accuracy and quality
Maintain accurate inventory of parts, ensuring adequate levels of inventory are maintained at all times
Distribute parts to the collision repair team in a timely and efficient manner
Work collaboratively with other departments to ensure timely and efficient completion of repairs
Monitor and track parts usage, ensuring that billing and payment processes are accurate and timely
Ensure compliance with all safety and environmental regulations
Requirements
Qualifications:
High school diploma or equivalent
Minimum of 1 year of experience in a collision repair parts coordination role or related field
Knowledge of automotive parts and their applications
Strong organizational and communication skills, with the ability to work collaboratively with other team members
Proficient in the use of computerized inventory management systems and Microsoft Office applications
Valid driver's license
CCC1 experience is highly preferred
Experience with various parts platforms such as OPS TRAX, Parts Trader, Collision Link, APU are highly preferred
Benefits
If you are an organized and detail\-oriented Collision Parts Coordinator who takes pride in delivering high\-quality work, we encourage you to apply for this exciting opportunity. Our client offers a competitive compensation, benefits package, and opportunities for career advancement.
_________________________________________________________________________________________________________
About Motocruit:
Motocruit is a leading recruitment firm specializing in the automotive and collision industries. We are dedicated to providing top\-notch recruitment services to our clients and candidates. Learn more about us on our website.
Featured On:
Auto Body News, Collision Vision Podcast
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$48k-80k yearly est. 60d+ ago
Parts Manager
Penske 4.2
Parts service manager job in Vienna, VA
Summary/Objective The PartsManager is responsible for meeting the established goals for profit and return on investment on dealership capital invested in parts inventory through wholesale and retail sale of parts. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff management, security, pricing, marketing, merchandising, displaying, and advertising of parts inventory.
Essential Functions
* Directs and schedules the work of all parts department employees
* Forecasts goals and objectives for the department including required inventory, pricing, ROI and profit margins
* Prepares and administers an annual operating budget for the parts department
* Analyzes sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals
* Monitors employees daily productivity reports and corresponding payroll records
* Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
* Establishes pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
* Implements aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and "self-service" retail customers
* Takes advantage of all manufacturers' inventory co-op advertising as part of sales promotions
* Coordinates marketing and sales promotions with appropriate company personnel
* Establishes individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals
* Monitors and adjusts inventory to minimize obsolescence of parts in inventory
* Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory
* Controls accounts receivables for parts department
* Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
* Works with the servicemanager and body shop manager to ensure a timely turnaround of parts needed for internal jobs
* Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness of inventory control, staff efficiency and public display
* Directs parts delivery program to wholesale customers
* Maintains delivery vehicles for delivery program
* Directs shipping and receiving efforts to ensure timely processing of parts being received and being delivered
* Establishes and maintains a program to ensure maximum customer satisfaction and loyalty
* Promptly follows up on customer concerns and complaints. Uses empathy, technical expertise and understanding of company policies to resolve complaints and ensure customer satisfaction and loyalty
* Establishes and maintains good working relationships with service drive departments and the sales department
* Establishes and maintains good working relationships with wholesale customers to encourage repeat and referral business. Develops promotions to increase wholesale business.
* Follows up on parts department orders to ensure parts availability in inventory and ensures availably of all required parts and supplies to complete repairs in a timely manner
* Checks quality of completed work by parts department employees to ensure quality customer service, inventory control and documentation.
* Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties
* Review all accounts payables for department to ensure appropriate payments are made for parts inventory including parts are received and accounted for in accordance with dealership and departmental procedures
* Understands, keeps abreast of, and complies with regulations that affect parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
* Ensures that proper safety equipment is available and being used by employees in the parts department
* Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
* Keeps abreast of new equipment and tools available and recommends purchases
* Ensures that the work areas and customer waiting area are kept clean
* Follows all attendance and punctuality standards with adherences to timekeeping standards
* Follows the Company Code of Business Ethics and Conduct
* Understands and follows all work rules and procedures and follows lawful directions from Supervisors
* Upholds the company's non-disclosure and confidentiality policies and agreements
* Maintains a professional appearance for self and subordinates in accordance with company policy
* Attends pertinent training on request
* Attends company meetings as required
* Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Competencies
* Ability to effectively hire personnel required to meet departmental and organizational goals
* Ability to manage, including disciplining and terminating personnel as required to meet departmental and organizational goals
* Ability to effectively lead a team to achieve departmental and organizational goals
* Ability to demonstrate proper techniques for stocking, inventory control, customer service, and associated duties in accordance with generally accepted standards and company policy
* Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know
* Ability to ensure that proper safety equipment is available and being used properly by all employees in the parts department
* Ability to facilitate and/or conduct technical training
* Computer proficiency
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to process data and organize it for management analysis
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
* Ability to understand and follow work rules and procedures
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
* Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
* Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
* Ability to interact well with others and be a positive influence on morale of department, dealership and organization
Supervisory Responsibility
Yes, will manage exempt and non-exempt personnel
Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time.
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position requires the ability to hear and to talk
This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)
Position Type/Expected Hours of Work
Works evenings, weekends and holidays as required.
Required Education and Experience
High school diploma or the equivalent and five year related experience or equivalent combination of education and experience. Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
Preferred Education and Experience
Associate's degree (A. A.) or equivalent; and five to seven year related experience and/or training; or equivalent combination of education and experience. Minimum of 2-3 years Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
ASE Certification preferred but not required
i-Car Certification preferred but not required
Specific manufacturer's certification preferred but not required
Valid Driver's License
$58k-81k yearly est. 1d ago
Director, U.S. Policy - Drug Pricing/Part D
Bristol Myers Squibb 4.6
Parts service manager job in Washington, DC
Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
Position Summary
This position will work under the oversight of the Executive Director, Policy and Research and will be a Washington, DC or Princeton, NJ based role. The Director will lead policy development and strategy related to drug pricing policy and legislation (e.g. IRA, Medicare Part D) for BMS as a member of a highly collaborative and innovative team. This role requires deep expertise in the Inflation Reduction Act and the Part D market and the ability to develop and advance solutions to protect patient access to medicines. The Director will lead internal cross-functional initiatives to develop and implement policy strategies to address the reimbursement changes within the Medicare program, and must have proven ability to collaborate effectively with a range of internal business stakeholders. The Director will also serve as an external ambassador for BMS with trade associations, government agencies, and other key stakeholders to advance BMS's policy objectives.
Key Responsibilities
Policy Development & Analysis
Develop proactive policy solutions to address emerging trends and risks in reimbursement and coverage.
Identify gaps and opportunities for policy innovation that align with organizational objectives.
Analyze legislative and regulatory developments impacting the IRA and Medicare Part D and develop BMS positions.
Policy Research & Advocacy Support
Identify and commission research to strengthen advocacy campaigns and inform policy positions.
Translate complex data and evidence into compelling narratives for policymakers and stakeholders.
Collaborate with internal teams to integrate research findings into advocacy strategies.
Strategic Leadership
Drive policy strategies to protect innovation and patient access under Part D.
Collaborate with internal teams (legal, government affairs, market access) to align advocacy efforts.
Lead cross-functional workgroups to develop proactive solutions for pricing and reimbursement challenges.
External Engagement
Represent the organization in industry coalitions, trade associations, and stakeholder forums.
Build and maintain relationships with policymakers, regulators, and advocacy groups.
Prepare and deliver testimony, comments, and briefing materials for legislative and regulatory processes.
Communication & Education
Develop clear messaging on Part D and drug pricing policy priorities for internal and external audiences.
Provide training and updates to senior leadership and business units on policy changes and implications.
Qualifications & Experience
Advanced degree in Public Policy, Health Economics, Law, or related field.
10+ years of experience in health policy, government affairs, or reimbursement strategy, with a focus on Medicare Part D.
Direct experience preparing for engagements related to the Medicare Drug Price Negotiation Program.
Strong understanding of the Part D market, including CMS regulations, plan bid process, and government pricing dynamics.
Proven ability to lead complex projects, collaborate effectively with internal stakeholders, and influence policy outcomes.
Exceptional written and verbal communication skills.
Experience in biopharmaceutical or healthcare industry preferred.
Familiarity with legislative processes and regulatory comment cycles.
Ability to work in a fast-paced environment and manage competing priorities.
Domestic travel required (up to 20%)
#LI-Hybrid
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Compensation Overview:
Princeton - NJ - US: $206,210 - $249,878 Washington DC - US: $206,210 - $249,878
The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit *************************************
Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:
Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include:
Paid Time Off
US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients' lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
Supporting People with Disabilities
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to **************************. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
Candidate Rights
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: *********************************************
Data Protection
We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at *****************************************
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at ********************. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.
R1598071 : Director, U.S. Policy - Drug Pricing/Part D
Department:
10395 Enterprise Revenue Cycle - Individualized Clinician Support Surg Hosp Based and Complex Specialties
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
This is a remote position.
Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, DC, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation).
Pay Range
$51.05 - $76.60
Major Responsibilities:
Operational Leadership: Lead and manage daily operations within the assigned function area, ensuring alignment with divisional and enterprise-wide goals.
Operational Efficiency: Evaluate processes to improve efficiency, enhance productivity, and support standardized best practices across the Mid-Revenue Cycle.
Regulatory Compliance & Confidentiality: Ensure adherence to regulatory requirements, accreditation standards, and organizational policies. Maintain confidentiality of patient records and report any perceived non-compliant practices to leadership or the Compliance Department.
Performance Monitoring & Reporting: Utilize key performance indicators (KPIs) to measure effectiveness, track trends, and implement data-driven strategies for improvement.
Technology Utilization: Leverage healthcare technology and analytics tools to enhance efficiency, support decision-making, and drive innovation in Mid-Revenue Cycle processes.
Collaboration & Stakeholder Engagement: Engage with clinical, IT, Compliance, and Revenue Cycle leaders to integrate Mid-Revenue Cycle processes effectively, ensure regulatory compliance, and promote patient safety. Build and maintain relationships with key stakeholders to drive communication, problem-solving, and operational alignment.
Team Leadership & Development: Manage and develop a team of professionals by performing human resource functions such as hiring, performance evaluations, and professional development. Provide training, feedback, and career growth opportunities to foster a high-performing and financially responsible workforce.
Strategic Initiatives & Execution: Lead initiatives to improve operational effectiveness, oversee timelines, and drive system enhancements.
Licensure, Registration, and/or Certification Required:
Relevant industry certification from an approved accrediting body.
Education Required:
Bachelor's degree in health information management, Healthcare Administration, or a related field, or equivalent experience.
Experience Required:
Minimum 8 years of experience in mid-revenue cycle operations, coding, HIM, or healthcare technology, including 2+ years of leadership experience in a large integrated healthcare system.
Knowledge, Skills & Abilities Required:
Mid-Revenue Cycle Expertise: Demonstrated knowledge of facility coding, professional coding, and HIM operational guidelines and workflows necessary to scope of work. Understanding of third-party reimbursement programs, state and federal regulatory requirements, national and local coverage decisions, and coding classification systems (ICD-10, CPT, HCPCS).
Financial & Data Analysis: Ability to organize, compile and analyze data from various sources in order to detect patterns, and identify areas for improvement.
Technology & Systems Proficiency: Strong understanding of EHR systems and other revenue cycle technology solutions. Proficient in Microsoft 365 products, including Teams, SharePoint, Word, Excel, PowerPoint, and Access.
Process Improvement & Standardization: Experience in optimizing workflows and improving operational effectiveness within a complex healthcare environment. Skilled in prioritizing business needs and resource management to develop efficient and scalable processes.
Leadership & Team Development: Proven ability to manage teams, coach staff, and foster a culture of continuous improvement and accountability. Ability to work effectively across multiple departments and within matrix organizational structures.
Collaboration & Cross-Functional Communication: Strong interpersonal skills with the ability to engage clinicians, finance, IT, and revenue cycle teams to align goals, facilitate integration, and drive strategic initiatives.
Problem-Solving & Attention to Detail: Ability to identify and solve problems creatively, work within deadlines, and maintain a high level of accuracy and attention to detail.
Physical Requirements and Working Conditions:
Exposed to normal office environment.
Job may require travel, therefore, may be exposed to road and weather hazards.
Must be able to lift up to 40 lbs. occasionally.
Sits the majority of the workday, but also may lift, reach, and bend throughout the day.
Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
#REMOTE
#Li-REMOTE
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
$51.1-76.6 hourly Auto-Apply 13d ago
Manager, Field Service
Eos Energy Storage 3.6
Remote parts service manager job
About Eos Energy Enterprises
Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com.
The main purpose of this role is to manage the day-to-day operations consisting of warranty execution, contract coherence of executed service agreements, and managing the resources to accomplish this task. This role will also assist in creating polices and procedures for completing said task.
The Manager, Field Service is accountable for managing the Field Service team for all field service operations including but not limited to commissioning and warranty services. This includes ensuring adequate staffing, scheduling, dispatching of field resources to meet Eos' service obligations while promoting and ensuring a “safety first, safety always” culture. This position ensures that field service personnel follow all field service processes and procedures, ensures timely delivery of services and reports of performed field activities.
Responsibilities
Manage the operations of the sites during the commissioning and warranty process.
Manage the number of resources required to complete commissioning and warranty services within budget.
Independently manage the daily, ongoing Eos field service warranty team, including scheduling, dispatching, and training of the field service resources, including servicepartners.
Support the recruiting, performance management, and employee and partner development for field services resources.
Manage the Eos servicePartner program, including selecting, training, and reporting.
Working with other departments, i.e., Engineering, Product Management, to continuously improve product serviceability and service offerings and efficiency.
Develop and maintain expert knowledge on Eos' services and capabilities and serves as a service operations subject matter expert to support sales engagements and contract negotiations if required.
Provide leadership to create and foster best-in-industry levels of customer satisfaction.
Help evolve Eos service operations in a profitable service business through service optimization.
Innovate and drive continuous improvements projects.
Maintain a working knowledge and cooperate with internal departments, i.e., HS&E on safety programs like NFPA70E, LOTO, OSHA10, NERC, etc.
Develop strategies to ensure and mange continuous site operations (logistics, spare parts, storage, etc.).
Manage multiple large and complex projects and teams at the same time.
Provide Leadership for Eos' Field Service Health and Safety program in collaboration with Eos' Health and Safety department and promote a “safety first and safety always” culture for the field service operations team.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice
Knowledge, Skills, and Abilities
Ability to work independently, and proactively with minimal supervision
Ability to work in a fast paced, unstructured environment
Exceptional communication skills; ability to lead by example and through influence
Understanding of DC Electrical systems and controls.
High attention to detail and a high level of accuracy are required.
Ability to analyze and solve problems effectively.
This position will require periodic domestic and international travel.
Proficiency in the English language, both written and verbal, is required
Solid Computer skills: Windows, Office, Teams, Field ServiceManagement Software
Education and Experience
Bachelor's degree in technical field required.
Bachelor's degree in management preferred.
Minimum of 8 years' experience leading a field service or O&M team required.
5 years of experience in electrical, power electronics, alternative energy, and networking/communications is preferred.
At least 3 years of BESS operations experience is preferred.
Travel
Overnight/North America: 10-25%
Working Conditions
Office Environment - Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
Customer/Partner Locations - Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.
$57k-93k yearly est. Auto-Apply 60d+ ago
Parts Manager
Bob's Supply/Atherton Appliance & Kitchens
Parts service manager job in Washington, DC
We are seeking a highly organized and detail-oriented PartsManager to join our dynamic team in the appliance repair business. The PartsManager will play a crucial role in maintaining an efficient and well-functioning parts department, ensuring timely availability of components required for appliance repairs. The successful candidate will have a strong understanding of appliance parts, excellent communication skills, and a proven ability to manage inventory effectively.
Key Responsibilities:
Inventory Management:
Oversee the entire parts inventory, ensuring accurate stock levels and proper organization.
Implement and maintain a systematic approach to inventory tracking, including regular audits and reconciliation.
Supplier Relations:
Establish and maintain strong relationships with suppliers to ensure timely and cost-effective procurement of appliance parts.
Negotiate pricing, discounts, and favorable terms with suppliers to optimize the cost of parts acquisition.
Order Processing:
Receive, review, and process parts orders efficiently, ensuring accuracy in fulfillment and addressing discrepancies promptly.
Collaborate with the repair team to understand upcoming service needs and forecast part requirements accordingly.
Quality Control:
Implement quality control measures to ensure that all parts received meet the required specifications and standards.
Work closely with suppliers to address and resolve any quality issues or defects promptly.
Documentation and Record Keeping:
Maintain comprehensive and accurate records of all parts transactions, including receipts, invoices, and returns.
Generate regular reports on inventory levels, order status, and other relevant metrics for management review.
Team Collaboration:
Collaborate with the appliance repair technicians to understand their specific needs and provide the necessary support in terms of timely parts availability.
Communicate effectively with the broader team to ensure seamless coordination between the parts department and other business functions.
Qualifications:
Proven experience in partsmanagement, preferably in the appliance repair or related industry.
Strong knowledge of appliance parts and their applications.
Excellent organizational and time-management skills.
Effective communication and negotiation abilities.
Proficient in using inventory management software and other relevant tools.
Problem-solving skills and the ability to handle high-pressure situations.
Attention to detail and a commitment to maintaining high-quality standards.
If you are a motivated and detail-oriented professional with a passion for ensuring the smooth operation of a parts department, we invite you to apply for the PartsManager position in our appliance repair business. Join us in delivering excellent service and support to our customers by maintaining an efficient and well-organized parts supply chain. Compensation: $51,480.00 - $59,600.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Founded in 2010, Vision Appliance Repair is a locally owned and operated business. We have been proudly serving the DMV area for the past 13 years. Our service is growing fast, so we need talented people like you in Washington, DC, Northern Virginia, and Maryland to become part of our outstanding team.
We're expanding our technician team across all cities in the DMV area and are actively seeking individuals with the right skills, experience, and a positive attitude. Whether you bring relevant expertise or are starting fresh, we are committed to finding a suitable position for you, leveraging our exceptional training programs if needed.
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
$51.5k-59.6k yearly Auto-Apply 60d+ ago
HVAC Service Manager
FH Furr 4.4
Parts service manager job in Manassas, VA
d drug test, subject to applicable law. Are you ready to lead, coach, and inspire a team of HVAC professionals while driving revenue growth? F.H. Furr is looking for a dynamic HVAC ServiceManager who thrives on developing talent and delivering exceptional results. If you're passionate about mentoring technicians and helping them succeed in both service excellence and sales performance, this is your opportunity to join a legacy of leadership.
About F.H. Furr
For over 40 years, F.H. Furr has been a trusted name in residential home services across Virginia, Maryland, and Delaware. With 850+ employees and a fleet of 600+ trucks, we've built a reputation for quality, integrity, and customer satisfaction. Headquartered in Manassas, VA, we continue to grow rapidly, offering plumbing, HVAC, and electrical services throughout the region.
What You'll Do
* Coach and Develop Technicians Mentor HVAC service and selling technicians to improve technical skills, customer communication, and sales performance. Conduct regular ride-alongs, training sessions, and performance reviews.
* Drive Revenue Growth Implement strategies to increase average ticket size and conversion rates. Partner with sales teams to align service delivery with revenue goals.
* Lead with Excellence Build a culture of accountability, professionalism, and continuous improvement. Set clear expectations and motivate your team to exceed them.
* Optimize Operations Ensure efficient scheduling, workflow, and resource allocation. Collaborate with dispatch and customer service teams to maximize productivity and customer satisfaction.
* Ensure Quality and Compliance Maintain high standards for safety, workmanship, and customer experience. Stay current on industry trends and best practices.
Leadership Style & Culture Fit
We're looking for a hands-on leader who thrives in a high-performance, fast-paced environment. You should be passionate about developing people, driving results, and creating a winning team culture. If you believe in leading by example, celebrating success, and holding your team accountable, you'll fit right in.
Performance-Based Incentives
This role offers bonus opportunities tied to team performance metrics, including revenue growth, customer satisfaction scores, and technician development milestones. Your success is directly linked to how well your team performs-because when they win, you win.
What We're Looking For
* Proven experience managing residential HVAC teams
* Strong leadership and coaching skills with a focus on sales performance
* HVAC certification and deep technical knowledge
* Ability to thrive in a fast-paced, growth-oriented environment
What We Offer
* Competitive compensation (we pay at the top of the market)
* Comprehensive health, dental, and vision insurance
* 401(k) with generous company match
* Career growth opportunities in a rapidly expanding organization
* Performance-based bonuses
F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay Rate
USD $100,000.00/Yr.
Posted Max Pay Rate
USD $150,000.00/Yr.
$100k-150k yearly Auto-Apply 4d ago
Entry Level Service Manager for Audi Arlington $100k+ Annually
Rosenthal Automotive 4.6
Parts service manager job in Reston, VA
We are looking to grow our company and we need you to help us. We are currently hiring an Entry Level ServiceManager for our Audi Arlington dealership area. If you are hardworking, passionate, dedicated and open to grow within our team; please apply!
Entry Level ServiceManager Benefits:
$100,000+ Annual Income potential based on experience and performance
Annual Longevity Bonus
Salary plus commission plus bonuses
Strong and established service & parts business
Start of the art facility, air conditioned and heated repair shop
Prime location with lots of potential for growth
Flexible hours
ServiceManagement Staff are already in place
Seasoned Technicians and Shop Foreman already in place
Experienced and stable Service Advisor staff already in place
ServiceManagers with 3 or more years of experience encouraged to apply
Staffing, Training, Marketing, Recruiting, & Operational support provided by Corporate
Paid time off and 401k
Medical, Dental, Vision, Short and Long-term Disability, and Life Insurance
Employee discounts on vehicle sales, parts, and service
Career advancement opportunities
...and more!
ServiceManager Responsibilities:
Fully understand and comply with all federal and state regulations pertaining to the service department, including hazardous waste disposal and OSHA right-to-know
Hire, train, motivate and support all members of the service department
Assist with any escalated client situations in alignment with the company mission statement
Maintain high customer satisfaction standards (CSI)
Perform managerial tasks such as payroll corrections, time off requests, etc.
ServiceManager Qualifications:
Automotive experience within a service department required
ServiceManager experience strongly preferred
Service Advisor with 2+ years of experience encouraged to apply
Proven track record of excellent CSI
A valid driver's license and a good driving record, per company standards
An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
Process and detail oriented with developed organizational and computer skills
Professional personal appearance
Excellent oral and written communication abilities
Confident in ability to work under pressure and prioritize
Our company is a family owned and operated business, so we know what it takes to grow a company from the ground up. Unlike other employers, we aren t so focused on what you ve done, but what you can achieve.
Please submit your resume for immediate consideration.
Job Type: Full-time, Entry-Level position
$100k yearly 60d+ ago
Service Manager
Donaldson 4.1
Parts service manager job in Greenbelt, MD
Full-time Greenbelt, MD Salary: $25-$30 per hour Are you a hands-on leader with a passion for quality work and team development? The Donaldson Group, a trusted name in multifamily property management, is looking for an experienced ServiceManager to oversee the maintenance operations at (The Parke Crescent), a 84-unit apartment community in Greenbelt, MD. The ideal candidate with be HVAC certified and have 3+ years of experience in residential apartment maintenance.
At Donaldson, we don't just maintain buildings- we create communities that people are proud to call home. If you take pride in leading teams, solving problems, and delivering outstanding service, we'd love to hear from you.
Requirements:
Supervise, train, and lead a team of service technicians
Schedule and manage all maintenance operations, including service requests, work orders, and preventive maintenance
Oversee contractors and vendors; manage inventory and supply ordering
Ensure high-quality apartment turnovers and unit readiness
Perform and oversee repairs in HVAC, plumbing, electrical, appliances, carpentry, and general maintenance
Conduct routine inspections of apartments, buildings, and systems
Ensure compliance with safety standards, OSHA regulations, and building codes
Maintain accurate maintenance logs and documentation using property management systems (Yardi preferred)
Participate in on-call emergency rotation as needed
Responsibilities:
3+ years of apartment maintenance experience, with prior supervisory or lead tech experience
Expertise in HVAC, plumbing, electrical, appliance repair, and carpentry
Strong leadership, scheduling, and organizational abilities
Excellent communication and problem-solving skills
Computer proficiency; Yardi experience is a plus
Must have basic tools and reliable transportation
Ability to lift/move up to 50 lbs
Bilingual (English/Spanish) preferred
Professional appearance and commitment to quality work
Why Donaldson? We know our success starts with our people. That's why we offer a supportive culture, competitive compensation, and a comprehensive benefits package.
Benefits Include:
Competitive hourly rate
20% housing discount
Medical, Dental & Vision Insurance
Short-Term & Long-Term Disability
Life Insurance & AD&D
Supplemental Insurance Options
401(k) Retirement Plan
Paid Time Off (PTO)
Pet Discount Plans
Access Perks Discount Program
Paid Volunteer Days & Community Service Programs
Our Company Values:
INTEGRITY • EXCELLENCE • COMMITMENT • ADAPTABILITY • INNOVATION • OWNERSHIP • COMPASSION • UNITY Donaldson was recognized as a Top 20 Values-Driven Employer in the Greater Washington Region by GoodSeeker. We are dedicated to building communities where people love to live and work. Share these values with us and ready to take pride in your work and grow your maintenance career? Apply Today on Our Careers Page
Donaldson is an Equal Opportunity Employer.
#CB
$25-30 hourly 60d+ ago
Resid. Mortgage & Consumer Loan Servicing Mgr
Burke & Herbert Bank & Trust 4.4
Parts service manager job in Alexandria, VA
Summary/Objective
The Residential Mortgage & Consumer Loan ServicingManager is responsible for leading the development, execution, and maintenance of the organization's Loan Servicing functions for consumer and residential mortgage loan portfolios. The role ensures compliance with federal and state laws, agency/GSE requirements, investor guidelines, client requirements, and internal credit policies and guidelines.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Oversee loan servicing activities for consumer and mortgage portfolios, including document tracking, investor reporting, loan balancing, payoff processing, escrow administration, and record retention.
Recruit, train, coach, and motivate a high‑performing servicing team.
Conduct performance appraisals, career development planning, and succession readiness.
Design and implement strategies to embed a customer-first mindset across the servicing team-promoting empathy, responsiveness, and transparency in all borrower interactions.
Partner with internal stakeholders (Sales, Collections, Compliance, Technology) to streamline hand-offs, feedback loops, and service standards that exceed customer expectations.
Anticipate volume growth from new delivery channels and product launches; lead system implementations and enhancements.
Maintain awareness of industry trends, emerging technologies, and competitor offerings to recommend service enhancements.
Develop and update servicing procedure manuals covering Fannie Mae, Freddie Mac, FHA, VA, RD, and other investor requirements.
Collaborate with the Corporate Compliance Office to draft notices, disclosures, training modules, and monitoring tools; ensure adherence to regulatory and audit standards.
Serve as department liaison on bank committees, regulatory exams, and internal audits.
Chair or participate in cross‑functional project teams for system conversions, new application roll‑outs, and operational initiatives.
Manage external vendor relationships-evaluate performance, coordinate alternatives analysis, and oversee contractual/service‑level reporting.
Other Duties
Attend relevant conferences, seminars, and workshops.
Perform additional tasks as assigned.
Skills/Abilities
High degree of professional ethics and integrity
Proven management experience to effectively lead staff
Strong organizational and detail-oriented abilities
Excellent verbal and written communication skills
Ability to multi-task, prioritize, and work independently
Proficient in learning and applying audit and other systems quickly
Teamwork-oriented with excellent problem-solving skills
Supervisory Responsibility
This position has supervisory responsibilities.
Work Environment
This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.
Physical Demands
This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.
Travel
Travel is required for this position.
Education and Experience
Bachelor's Degree and/or equivalent experience. RCMS certification preferred.
Must have five to seven years managing loan servicing functions with strong knowledge of mortgage originations, Fannie Mae, Freddie Mac, FHA, VA, and RD requirements.
Five to seven years of management/supervisory experience required. Strong interpersonal and organizational skills.
Demonstrated ability to solve complex problems. Strong knowledge of banking systems/deposit operations and balancing procedures.
Equal Employment Opportunity/M/F/disability/protected veteran status
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.