Service Team Member jobs at Party City - 1537 jobs

Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production. Essential Job Functions: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text). Communicate clearly and professionally in both verbal and written formats. Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues. Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible. Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy. Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution. Follow all established workflows and work instructions to ensure consistency and compliance. Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy. Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit). Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries. Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time. Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support. Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis. Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers. Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook. Non-Essential Job Functions: Other duties as assigned Training: On the job Qualifications: Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work. Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

The Ideal Candidate The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes. How You Will Make an Impact Handle incoming calls to process customer orders driven from catalog and web Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns. Meet individual and team customer focused goals Provide timely feedback regarding system needs, process improvements, website issues or customer concerns Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values. Effective communicator within the organization; build lasting and productive relationships with co-workers. Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure. Assist with special projects within the organization Experience and Skills You'll Need to Have 1 year experience in a customer service, retail or sales related field High school diploma or equivalent, some college preferred. Effective interpersonal skills and customer focused attitude to contribute to the success of the team Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p. Please note that this is a hybrid opportunity (3 days at home, 2 days in office) AFTER 60 days #LI-LC1 #LI-Hybrid #LI-CC1#LI-LC1 Apply

Customer Service Team Member roles are waiting for you! Get on the CREW! We are honored to be a Glassdoor's Best Place to Work Recipient for 2023, our 4th year in a row! ************************************************************* Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other! If you want to join a team with outstanding earning potential, amazing benefits, the best coworkers in Indiana, and enjoy working outdoors, apply today! We have a limited number of openings for Full-time/Part Time team members; day and evening shifts. What Can We Offer You? (get ready because it is a lot!) Organizationally healthy culture Flexible Schedules FREE Carwashes, naturally Fantastic Tuition Reimbursement and/or Student Loan Pay Off Program Competitive Comp based on Experience Incredible Training Growth Potential Employee Recognition and appreciation events Benefits for Associates at 30+ hours weekly: Medical, Dental & Vision Insurance Short & Long Term Disability Insurance Company paid and supplemental life insurance Generous Paid Time Off 401k with company match Compensation: Base PLUS incentive/commission pay At Crew Carwash, your base hourly rate is guaranteed at $15-16/hr., but through our incentive pay program you can earn far more. We offer regular special contests with Gift Cards and individual awards every month based on performance. Whether you are looking for a great job as you continue through school, a fast career track toward management or a lifetime role serving grateful customers; we may have the right role for YOU! What do we need from you? Come to us with or without experience. We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know. If you have great customer service skills, but are tired of the drag of retail, or if this is your first job, we have roles for you. A position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds. Your gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here. At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW! All we require is excellence and a dedication to customers and Team Members! EOE/DFWP/ADA Sounds too good to be true right? Well, you will never know if you don't apply! We simply can't wait to meet you and for you to find out what you're missing in a job. Our recruiting team all started as Crew Carwash Team members and they are ready to share the Crew Culture with you! Apply today! #Location40

ABOUT THE GROUP From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea. Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day. #LI-KH1 JOB OVERVIEW At Lavazza North America, the Customer Service Specialist-Food Service specifically supports the Food Service division within the Away from Home sales channel. This department strives to deliver a best-in-class customer experience through leading critical customer facing functions such as customer service, logistics, distribution, and transportation. This role will focus on handling the daily operations of our direct route to market business and will be responsible for the order to cash process. We strive for not only quality coffee, but quality service and the goal of this role is to ensure that both are top priority within the organization. Location: West Chester, PA #LI-ID JOB RESPONSIBILITIES Be the primary contact by phone or email for customers, providing knowledgeable answers to inquiries regarding Lavazza Group products and brand (Lavazza, Flavia, Kicking Horse Coffee). Manage the order processing, fulfilment, and delivery for direct route to market customers. Reply to customer interactions with a sense of urgency addressing and resolving any order related questions or concerns, including fulfilment, delivery, product questions, etc. Work alongside Sales, Marketing, and Logistics team to plan and execute new projects. Work with Sales, Marketing and Operations Team to ensure customer satisfaction. Act as main point of contact, managing all communication with direct route to market Food Service accounts. Support the Customer Service Lead for the direct Route to Market/ Food Service channel as needed. PROFESSIONAL QUALIFICATIONS Bachelor's degree preferably in Business Management, Marketing, or related field. 2+ years' experience in customer service; preferably for a CPG company, required. Experience working in a customer facing role, utlizing numurous forms of communication. Proficient in Microsoft Office Suite. SAP or similar software experience a plus. Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program. Need to solve analytical issues, research products, solve delivery problems, and quickly learn our proprietary systems for managing customers, orders and fulfilment. Adaptability / flexibility - Working constructively under pressure, stays focused and maintains quality when handling multiple tasks at the same time. Exceptional communication skills with customers and team members; friendly and pleasant demeanor over email and phone. Smart working- able to work from home up to 2 days weekly. Able to work the hours of 10:00AM - 6:00PM EST. Minimal Travel required, less than 10% annually. BENEFITS/PERKS Competitive Medical, Vision, Dental Benefits 401K Package Employee Assistance Program Hybrid Work Schedule Ability to be barista certified Tuition Reimbursement Performance Development Plans Employee Discounts Summer Friday's (Memorial Day Weekend - Labor Day Weekend) Flexible business casual dress code - jean friendly! Free coffee, anytime! Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The coordinator is the first person our guests interact with at each visit to make a first impression no matter how often the guest has visited the school. Our guests include those with appointments, researching the school for enrollment, shopping for their favorite Aveda products, etc. The coordinator sets the pace for the visit from checking the guest in, filling out proper paperwork, calling the student, answering questions about the products, loyalty program and scheduling guest for next visit. This position also keeps the front retail area clean and organized. The coordinator assists guests with their retail needs by consulting with guests to find out what their concerns are to recommend the products that will be best for their needs. Requirements Excellent communications skills, problem solving ability, above average math skills, loves people, multi tasking, ability to keep busy during down times. Welcoming personality - greet each guest with warmth & a smile Ability to small talk - each guest must feel appreciated and welcome with a positive outlook Love Aveda products - able to educate guests on products & loyalty program Coachable - take constructive criticism, continuous learner, desire to learn Self - Starter - ability to learn new skills, information without supervision Phone skills - answer the phone professionally and courteously Detail Oriented - paperwork, filing, appropriate paperwork ready for each day, etc. Team oriented - come to work ready to take on the day, work with your team members to have a fun, successful day and someone who can be counted on Math skills - count change, reconcile drawer, fill out deposit information 1 year of retail successful retail sales or 1 year customer service High school graduate or equivalent Excel knowledge Computer skills - appointment scheduling, email, Able to work flexible schedule when necessary

Customer Service Team Member roles are waiting for you! Get on the CREW! We are honored to be a Glassdoor's Best Place to Work Recipient for 2023, our 4th year in a row! ************************************************************* Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other! If you want to join a team with outstanding earning potential, amazing benefits and the best coworkers in Indiana, apply today! We have a limited number of openings for Full-time/Part Time team members; day and evening shifts. What Can We Offer You? (get ready because it is a lot!) Organizationally healthy culture Flexible Schedules FREE Carwashes, naturally Fantastic Tuition Reimbursement and/or Student Loan Pay Off Program Competitive Comp based on Experience Incredible Training Growth Potential Employee Recognition and appreciation events Benefits for Associates at 30+ hours weekly: Medical, Dental & Vision Insurance Short & Long Term Disability Insurance Company paid and supplemental life insurance Generous Paid Time Off 401k with company match Compensation: Base PLUS incentive/commission pay At Crew Carwash, your base hourly rate is guaranteed at $15-16/hr., but through our incentive pay program you can earn far more. We offer regular special contests with Gift Cards and individual awards every month based on performance. Whether you are looking for a great job as you continue through school, a fast career track toward management or a lifetime role serving grateful customers; we may have the right role for YOU! What do we need from you? Come to us with or without experience. We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know. If you have great customer service skills, but are tired of the drag of retail, or if this is your first job, we have roles for you. A position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds. Your gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here. At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW! All we require is excellence and a dedication to customers and Team Members! EOE/DFWP/ADA Sounds too good to be true right? Well, you will never know if you don't apply! We simply can't wait to meet you and for you to find out what you're missing in a job. Our recruiting team all started as Crew Carwash Team members and they are ready to share the Crew Culture with you! Apply today! #Location45

Store - COLUMBUS-GROVE CITY, OH Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. * Help customers shop, locate products, and provide them with solutions * Provide a fast and friendly checkout experience; execute cash handling to standards * Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments * Educate customers on the Voice of Customer (VOC) survey * Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) * Participate in the truck unload, stocking, and planogram (POGs) processes * Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store * Perform Store In Stock Optimization (SISO) and AD set duties as assigned * Support shrink and safety programs * Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards * Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members * Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires * Retail and/or customer service experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Total Base Pay Range for this Position: $11.00 - $13.00 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Store - Lima, OH Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. * Help customers shop, locate products, and provide them with solutions * Provide a fast and friendly checkout experience; execute cash handling to standards * Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments * Educate customers on the Voice of Customer (VOC) survey * Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) * Participate in the truck unload, stocking, and planogram (POGs) processes * Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store * Perform Store In Stock Optimization (SISO) and AD set duties as assigned * Support shrink and safety programs * Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards * Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members * Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires * Retail and/or customer service experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Total Base Pay Range for this Position: $11.00 - $13.00 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

About the role We are hiring a Customer Service Specialist to act as the primary point of contact for customer and prospect inquiries. This role involves answering questions, troubleshooting technical problems, and resolving complex issues related to our products and services. You will train and collaborate across all departments to offer end-to-end support (order to fulfillment). The majority of interactions are over the phone. We need a strong problem-solver who can make empowered decisions in a fast-paced environment. What you'll do · Consult with customers by taking inbound sales calls and using our online Live Chat platform. · Answer diverse customer questions related to products, pricing, availability, order status, and credit terms. · Solve problems actively, recommending solutions that benefit both the customer and the organization. · Maintain accurate records of all customer interactions and transactions. · Adhere to communication guidelines, company policies, and established procedures. · Meet individual and team performance goals. · Collaborate effectively with sales teams, internal experts, and other staff to build strong customer relationships. · Develop in-depth technical knowledge of products to align solutions with customer needs. · Generate new sales opportunities through outbound calling and cross-selling efforts. · Process purchase orders accurately, including confirming details, pricing, and material allocations. · Understand basic freight and logistics requirements. · Manage accounts receivable tasks, such as resolving invoice discrepancies and collecting outstanding balances. · Coordinate custom projects for customers (e.g., windscreens, stencils, wall padding). · Familiarize yourself with the entire Sports Turf business operation. Qualifications · Education: High School diploma or equivalent required; post-secondary education preferred. · Experience: Minimum of one year of customer service experience in a fast-paced environment; experience within a manufacturing setting is highly preferred. · Technical Skills: Proficiency in MS Office Suite and the ability to quickly master CRM platforms and proprietary business software. · Industry Knowledge: Logistics, RMAs, and freight claims is a significant plus. · Communication: Exemplary verbal and written communication skills with a focus on active listening and empathy. · Operational Excellence: Strong organizational and prioritization skills with a proven ability to manage high call volumes. · Problem Solving: A proactive approach to troubleshooting and performing basic technical support for small machinery. · Soft Skills: A positive, collaborative mindset with a commitment to maintaining professional relationships across all departments. · Reliability: Consistent attendance and punctuality are essential for success in this role. · Growth Mindset: A willingness to engage in continuous learning and professional development. We offer competitive pay, a comprehensive health insurance package, Life Insurance, Short-Term Disability Insurance, Long-Term Disability Insurance, 401(k) Plan w/ Company Contributions and Earned Bonus.

Yark Automotive Group is pleased to be growing and we are looking for talented, enthusiastic, detailed-oriented employees to join our team! We are not your ordinary car company, so we are not looking for an ordinary employee. We are looking for an employee who has a proven desire to do it the right way the first time, give their best, and wish to be in a long-term employer-employee relationship. Yark is currently hiring for the position of Customer Service Specialist at more than one of our 8 dealerships. They will work closely with our Service, Sales Team and our Customers to ensure we provide the best possible automotive experience. The Customer Service Specialist provides comprehensive, accurate and responsive collaboration during all customer transactions. They listen to our customers and work with them to provide the best possible solution to their Automobile needs. Developing strong relationships while becoming a trusted advisor and partner. Utilizes all relevant tools to maximize customer satisfaction and exceed dealership and individual goals. No automotive experience necessary. Then Yark Automotive is "just what you're looking for" Duties include but are not limited to: Provide high quality customer service and satisfaction at or above company standards Sales skills, great communication, and excellent customer service skills are a must. Maintain good working relations with customers and coworkers Motivating and Coaching a dynamic and high-performing service selling and technical team Effectively supervising and managing the work load and schedule Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals Assist in diagnosing vehicle problems, warranties, services, and repairs Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations Perform other duties as assigned by Management No phone calls please. Requirements High School diploma or equivalent Valid driver license in the state that you will work and a good driving record Great attitude with high-energy personality Excellent customer service skills Professional appearance and work ethic Ability to work well in a process driven environment Outstanding communication skills in both verbal and written. Benefits Include: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical, Employee discounts on vehicle purchases, parts, and service, vacation and additional paid time off programs, Comprehensive employee recognition programs. Opportunities for career advancement. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace.

Requirements High School diploma or equivalent Valid driver license in the state that you will work and a good driving record Great attitude with high-energy personality Excellent customer service skills Professional appearance and work ethic Ability to work well in a process driven environment Outstanding communication skills in both verbal and written. Benefits Include: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical, Employee discounts on vehicle purchases, parts, and service, vacation and additional paid time off programs, Comprehensive employee recognition programs. Opportunities for career advancement. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace.

Store - Lancaster, OH Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. * Help customers shop, locate products, and provide them with solutions * Provide a fast and friendly checkout experience; execute cash handling to standards * Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments * Educate customers on the Voice of Customer (VOC) survey * Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) * Participate in the truck unload, stocking, and planogram (POGs) processes * Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store * Perform Store In Stock Optimization (SISO) and AD set duties as assigned * Support shrink and safety programs * Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards * Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members * Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires * Retail and/or customer service experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Total Base Pay Range for this Position: $11.00 - $13.00 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay & On Demand Pay Part Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: Guest Experience Associate Location: Eastlake, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. What You'll Be Doing: Guest Experience Hero (60%) Greet like a champ, answer like a pro, and make every guest feel like an MVP Handle questions, feedback, and concerns with good vibes and care Jump in to fix issues quickly or tag in a teammate Work together to keep things flowing and guests happy Work in concessions (as needed) Operations Guru (30%) Keep the space clean, stocked, and ready for action Help with scheduling, check-ins, sign-ups, and events Own the front desk like it's your stage Admin But Make It Snappy (5%) Waivers, payments, reports = no big deal for you Training + Growth (5%) Learn the TOCA way and level up your game Gain development to keep your career going with TOCA TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. You'll Crush This Role If You: Love people and good vibes Have top-tier communication skills Can stay cool under pressure Know your way around Google Suite & scheduling tools (on-site training) Are down for evening/weekend shifts (that's our peak time!) Can lift 30+ lbs and move with energy #twentry

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay & On Demand Pay Part Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: Guest Experience Associate Location: Eastlake, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. What You'll Be Doing: Guest Experience Hero (60%) Greet like a champ, answer like a pro, and make every guest feel like an MVP Handle questions, feedback, and concerns with good vibes and care Jump in to fix issues quickly or tag in a teammate Work together to keep things flowing and guests happy Work in concessions (as needed) Operations Guru (30%) Keep the space clean, stocked, and ready for action Help with scheduling, check-ins, sign-ups, and events Own the front desk like it's your stage Admin But Make It Snappy (5%) Waivers, payments, reports = no big deal for you Training + Growth (5%) Learn the TOCA way and level up your game Gain development to keep your career going with TOCA TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. You'll Crush This Role If You: Love people and good vibes Have top-tier communication skills Can stay cool under pressure Know your way around Google Suite & scheduling tools (on-site training) Are down for evening/weekend shifts (that's our peak time!) Can lift 30+ lbs and move with energy #twentry

About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay & On Demand Pay Part Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: Guest Experience Associate Location: Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. What You'll Be Doing: Guest Experience Hero (60%) Greet like a champ, answer like a pro, and make every guest feel like an MVP Handle questions, feedback, and concerns with good vibes and care Jump in to fix issues quickly or tag in a teammate Work together to keep things flowing and guests happy Work in concessions (as needed) Operations Guru (30%) Keep the space clean, stocked, and ready for action Help with scheduling, check-ins, sign-ups, and events Own the front desk like it's your stage Admin But Make It Snappy (5%) Waivers, payments, reports = no big deal for you Training + Growth (5%) Learn the TOCA way and level up your game Gain development to keep your career going with TOCA TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. You'll Crush This Role If You: Love people and good vibes Have top-tier communication skills Can stay cool under pressure Know your way around Google Suite & scheduling tools (on-site training) Are down for evening/weekend shifts (that's our peak time!) Can lift 30+ lbs and move with energy #twentry

About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay & On Demand Pay Part Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: Guest Experience Associate Location: Toledo, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. What You'll Be Doing: Guest Experience Hero (60%) Greet like a champ, answer like a pro, and make every guest feel like an MVP Handle questions, feedback, and concerns with good vibes and care Jump in to fix issues quickly or tag in a teammate Work together to keep things flowing and guests happy Work in concessions (as needed) Operations Guru (30%) Keep the space clean, stocked, and ready for action Help with scheduling, check-ins, sign-ups, and events Own the front desk like it's your stage Admin But Make It Snappy (5%) Waivers, payments, reports = no big deal for you Training + Growth (5%) Learn the TOCA way and level up your game Gain development to keep your career going with TOCA TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. You'll Crush This Role If You: Love people and good vibes Have top-tier communication skills Can stay cool under pressure Know your way around Google Suite & scheduling tools (on-site training) Are down for evening/weekend shifts (that's our peak time!) Can lift 30+ lbs and move with energy #twentry

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay & On Demand Pay Part Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: Guest Experience Associate Location: Toledo, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. What You'll Be Doing: Guest Experience Hero (60%) Greet like a champ, answer like a pro, and make every guest feel like an MVP Handle questions, feedback, and concerns with good vibes and care Jump in to fix issues quickly or tag in a teammate Work together to keep things flowing and guests happy Work in concessions (as needed) Operations Guru (30%) Keep the space clean, stocked, and ready for action Help with scheduling, check-ins, sign-ups, and events Own the front desk like it's your stage Admin But Make It Snappy (5%) Waivers, payments, reports = no big deal for you Training + Growth (5%) Learn the TOCA way and level up your game Gain development to keep your career going with TOCA TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. You'll Crush This Role If You: Love people and good vibes Have top-tier communication skills Can stay cool under pressure Know your way around Google Suite & scheduling tools (on-site training) Are down for evening/weekend shifts (that's our peak time!) Can lift 30+ lbs and move with energy #twentry

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay & On Demand Pay Part Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: Guest Experience Associate Location: Rocky River, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. What You'll Be Doing: Guest Experience Hero (60%) Greet like a champ, answer like a pro, and make every guest feel like an MVP Handle questions, feedback, and concerns with good vibes and care Jump in to fix issues quickly or tag in a teammate Work together to keep things flowing and guests happy Work in concessions (as needed) Operations Guru (30%) Keep the space clean, stocked, and ready for action Help with scheduling, check-ins, sign-ups, and events Own the front desk like it's your stage Admin But Make It Snappy (5%) Waivers, payments, reports = no big deal for you Training + Growth (5%) Learn the TOCA way and level up your game Gain development to keep your career going with TOCA TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. You'll Crush This Role If You: Love people and good vibes Have top-tier communication skills Can stay cool under pressure Know your way around Google Suite & scheduling tools (on-site training) Are down for evening/weekend shifts (that's our peak time!) Can lift 30+ lbs and move with energy #twentry

About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences Why You'll love being apart of the TOCA Team: You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay & On Demand Pay Part Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew! Job Highlights: Job Title: Guest Experience Associate Location: Richmond, OH Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. What You'll Be Doing: Guest Experience Hero (60%) Greet like a champ, answer like a pro, and make every guest feel like an MVP Handle questions, feedback, and concerns with good vibes and care Jump in to fix issues quickly or tag in a teammate Work together to keep things flowing and guests happy Work in concessions (as needed) Operations Guru (30%) Keep the space clean, stocked, and ready for action Help with scheduling, check-ins, sign-ups, and events Own the front desk like it's your stage Admin But Make It Snappy (5%) Waivers, payments, reports = no big deal for you Training + Growth (5%) Learn the TOCA way and level up your game Gain development to keep your career going with TOCA TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center. You'll Crush This Role If You: Love people and good vibes Have top-tier communication skills Can stay cool under pressure Know your way around Google Suite & scheduling tools (on-site training) Are down for evening/weekend shifts (that's our peak time!) Can lift 30+ lbs and move with energy #twentry