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Working as a Passenger Agent

There is more than meets the eye when it comes to being a passenger agent. For example, did you know that they make an average of $12.15 an hour? That's $25,264 a year!

Between 2018 and 2028, the career is expected to grow 0% and produce -7,300 job opportunities across the U.S.

What Does a Passenger Agent Do

There are certain skills that many passenger agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed integrity, computer skills and communication skills.

When it comes to the most important skills required to be a passenger agent, we found that a lot of resumes listed 16.7% of passenger agents included passenger service, while 15.5% of resumes included special assistance, and 14.6% of resumes included departure lounges. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the passenger agent job title. But what industry to start with? Most passenger agents actually find jobs in the transportation and technology industries.

How To Become a Passenger Agent

If you're interested in becoming a passenger agent, one of the first things to consider is how much education you need. We've determined that 34.3% of passenger agents have a bachelor's degree. In terms of higher education levels, we found that 5.7% of passenger agents have master's degrees. Even though some passenger agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a passenger agent. When we researched the most common majors for a passenger agent, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on passenger agent resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a passenger agent. In fact, many passenger agent jobs require experience in a role such as cashier. Meanwhile, many passenger agents also have previous career experience in roles such as sales associate or customer service representative.

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Average Salary$25,264

Passenger Agent Jobs

Passenger Agent Career Paths

Top Careers Before Passenger Agent

20.2 %

Top Careers After Passenger Agent

9.4 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Passenger Agent

Passenger Agents in America make an average salary of $25,264 per year or $12 per hour. The top 10 percent makes over $30,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary

Best Paying Cities


Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Passenger Care Agent
Passenger Care Agent
Sound Transit
Sound Transit
Passenger Agent
Passenger Agent
Port Authority of New York and New Jersey
Port Authority of New York and New Jersey

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Passenger Agent Demographics



59.5 %


32.8 %


7.8 %



50.0 %

Hispanic or Latino

22.0 %

Black or African American

13.1 %

Foreign Languages Spoken


37.2 %


11.6 %


9.3 %
See More Demographics

Passenger Agent Education


22.9 %



34.3 %

High School Diploma

23.6 %


16.4 %

Entry Level Jobs For Becoming A Passenger Agent

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Full Time
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Top Skills For a Passenger Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.7% of passenger agents listed passenger service on their resume, but soft skills such as integrity and computer skills are important as well.

  • Concourse, 38.3%
  • Flight Operations, 26.4%
  • Special Assistance, 16.1%
  • Special Service, 3.8%
  • Customer Service, 3.0%
  • Other Skills, 12.4%
  • See All Passenger Agent Skills

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Top Passenger Agent Employers

1. Air France
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3. Lufthansa German Airlines
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4. United
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5. Airport Terminal Services
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6. Norwegian Cruise Line
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Recently Added Passenger Agent Jobs

Updated October 2, 2020