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  • Virtual Representative

    Nuvant Consulting Group

    Remote passenger representative job

    About the Role: Nuvant is hiring Virtual Representatives to help prospective clients explore financial solutions that align with their personal or business goals. In this role, you'll serve as a key first point of contact to introduce our services and guiding clients toward the next step. Core Responsibilities Initiate outbound calls, emails, and messages to potential clients Respond promptly to inbound inquiries and guide clients through initial questions Engage in conversations to uncover client needs and goals Clearly explain service offerings and recommend next steps Schedule follow-up calls or connect clients with the right team members Log interactions and maintain accurate notes in our CRM Qualifications High school diploma or college degree preferred Confident, friendly communicator who thrives in a client-facing environment Organized and comfortable working in a work from home setting A people-first approach with strong listening and follow-up skills Previous experience in sales, appointment setting, or client-facing role a plus What We Offer Competitive base salary plus performance-based bonuses and incentives. Access to comprehensive benefits package including medical, dental, vision, 401k, and paid time off. Flexibility with structured support Opportunities for advancement with a growing company A team culture that values professionalism and performance
    $41k-76k yearly est. Auto-Apply 12d ago
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  • Onsite Medicaid Eligibility Representative $500 Sign-on Bonus!

    Revenue Group 3.0company rating

    Passenger representative job in Columbus, OH

    Pay Rate: $17.50/hr. based on experience, plus monthly bonus ($0- 300) after 90 days. Hours: Monday - Friday 2:00pm-10:30pm Bonus: $500 Sign on Bonus broken down into a 90-day period Who is Hospital Referral Services? No one wakes up in the morning and says, "Today I want to go to the hospital". We are here to help when the unexpected happens. Hospital Referral Services on-sites screen and help patient's bedside to see what assistance programs the uninsured or underinsured may be eligible to receive. HRS's team of experts helps guide patients through the Medicaid process so the patient can focus on recovery. Hospital Referral Services has an opening for an Onsite Medicaid Screening Representative. We are looking for a self-motivated professional to add to our growing team. If helping people is something you enjoy, this may be the right job for you. Our employees voted us Top Workplaces 4 years in a row! The Onsite Medicaid Eligibility Representative will be responsible for: Review the hospital work queue or census to identify uninsured patients that are admitted to the Emergency Room. Screen/Interview patient's bedside in hospital setting to determine possible eligibility for any assistance programs available including Medicaid and charities. High volume of walking and standing. (70% - 80% of your shift) The Onsite Medicaid Screening Representative will complete applications for Medicaid benefits and charity programs as needed. Maintain a positive working relationship with co-workers, hospital staff, and patients. Abide by HIPAA rules and regulations to protect patient's privacy. The Onsite Medicaid Screening Representative will meet production goals and objectives as assigned by hospital and management on a monthly basis. Maintain confidentiality of account information at all times. PM21 Requirements Requirements for the Onsite Medicaid Screening Representative: Previous customer service experience preferred. Must have basic computer skills. Must be able to multitask and type minimum 40 WPM Must have reliable transportation. Good attendance and dependability are essential. Successful completion of drug and background test is required. Annual Flu shots and TB testing is required The Onsite Medicaid Screening Representative must have availability to work some holidays. Please apply at: revenuegroup.com/careers EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws. PM21 Salary Description $17.50/hour
    $17.5 hourly 51d ago
  • Live Chat Representative

    Basic American Supply 4.5company rating

    Remote passenger representative job

    Basic American Supply is a leading supplier of high-quality products for the foodservice industry. We are committed to providing our customers with the best service and support, and we are looking for a dedicated Live Chat Representative to join our team. This is a full-time, remote position, giving you the flexibility to work from anywhere while still being a part of a dynamic and growing company. Job Summary: As a Live Chat Representative, you will be responsible for providing exceptional customer service and support through our live chat platform. You will be the first point of contact for our customers, assisting them with product inquiries, order processing, and resolving any issues they may have. You will work closely with our sales and customer service teams to ensure a seamless and positive experience for our customers. Key Responsibilities: - Respond to customer inquiries and requests through our live chat platform in a timely and professional manner - Provide accurate and helpful information about our products, services, and promotions - Process customer orders and track shipments - Troubleshoot and resolve customer issues and complaints, escalating to the appropriate team members when necessary - Maintain a high level of product knowledge and stay up-to-date on company policies and procedures - Collaborate with our sales and customer service teams to ensure a seamless customer experience - Meet and exceed performance targets for response time, customer satisfaction, and sales goals Qualifications: - High school diploma or equivalent required; some college or relevant experience preferred - Minimum of 1-2 years of customer service experience, preferably in a remote or call center environment - Excellent communication skills, both written and verbal - Strong problem-solving and critical thinking skills - Ability to multitask and prioritize in a fast-paced environment - Proficient in computer and internet use, with the ability to quickly learn new software and systems - Experience with live chat platforms and CRM systems is a plus - Flexible schedule with the ability to work evenings, weekends, and holidays as needed Working Conditions: This is a full-time, remote position, allowing you to work from the comfort of your own home. You will need a reliable internet connection and a quiet, distraction-free workspace. Our team is spread across different time zones, so some flexibility with your schedule may be required to ensure coverage during peak hours.' Benefits: - Competitive salary - Health, dental, and vision insurance - Paid time off and holidays - Career development and growth opportunities - Dynamic and supportive work culture If you are a customer-oriented individual with strong communication skills and a passion for providing exceptional service, we want to hear from you! Apply now to join our team as a Live Chat Representative and be a part of our mission to deliver the best products and service to our customers.
    $30k-34k yearly est. 60d+ ago
  • Strategic Partnership Representative

    Amynta Group

    Remote passenger representative job

    We're thrilled that you are interested in joining us here at the Amynta Group! The Strategic Partnership Representative is responsible for managing a group of strategic accounts for BTIS. These accounts consist of national cluster agencies, digital partners, wholesalers/aggregators, large producing Agencies, and partnerships that have high potential for growth. Candidate will work closely with the retail agencies as well as the Senior Level Management of these partnerships. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Manage the relationship with all Senior Level Management for the Strategic Partners Work closely with all the Agencies in the assigned group of accounts to help drive production in all lines of business Conduct phone meetings and in-person visits in order to develop and foster the relationships Conduct training webinars and assist new product launches Negotiate commission incentives and production goals for each partner annually and as needed Document all activities in SalesForce Meet production goals for assigned territory for all lines of business Develop new potential Strategic Partnerships to BTIS Work closely with all of BTIS' leadership team to help in creating the best user experience for our customers BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE) Bachelor's Degree (Preferred) •5+ years' related experience (Preferred) Candidate has established relationships with large national cluster groups Preferred if candidate lives in the Midwest or East Coast MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS Strong attention to detail, is dependable and follows through. Ability to analyze data and present recommendations based on outcomes of analysis. High level of maturity to handle sensitive and confidential situations. Strong work ethic and excellent time management skills. Strong interpersonal skills and ability to work well with people throughout the organization. Willingness to maintain a professional appearance and provide a positive company image. Willingness to work non-traditional shifts which meet the needs of the team and company. Ability to perform under minimal supervision. Ability to provide coaching and mentoring to peers and subordinates. Ability to resolve complex issues and problems and present resolutions to higher-level staff only as needed. Ability to prepare and effectively present information in one-on-one and group situations to management and customers PAY RANGE $65,000 - $70,000 and will depend on several factors including geographical location, relevant experience, skills and knowledge pertaining to this role and industry. The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
    $65k-70k yearly Auto-Apply 6d ago
  • Property Damage Representative (I/ II/Sr.) - Hammonton, NJ

    NJM Insurance Group 4.7company rating

    Remote passenger representative job

    Our General Claims department in Hammonton, NJ is looking for a Property Damage Representative candidate who has excellent communication skills as well as strong organizational and time management skills. We are looking for talent with and without prior experience in the insurance industry. Hours: Monday through Friday, 8:45 a.m. to 5:00 p.m. with work from home opportunities after training is complete. Salary: The level and salary is commensurate with direct experience and credentials. Level I - $51,120.55 - $67,542.80 annually based on experience Level II - $58,737.25 - $89,324.95 annually based on experience Sr. Level - $77,698.40 - $102,805.30 annually based on experience Responsibilities Appropriately handle, settle and close property damage (automobile) claims by bringing a prompt and amicable resolution Verify coverage, open claims, contact parties involved Verify and investigate information presented by first and third party claimants Schedule appraisals or repair facilities, assess related damage Contact witnesses, police departments, attorneys or other insurance companies Claims are settled and negotiated based on company guidelines and applicable law Requirements Level I - Customer service experience or experience interacting with the public in a professional setting is required or Bachelor's degree Level II - Minimum 2 yrs. experience as a Property Damage/Auto Claims Adjuster Sr Level - Minimum 4 yrs. experience as a Property Damage/Auto Claims Adjuster and completion of AIC/CPCU or licensed to adjust claims in Texas or Connecticut High school diploma or GED required; Bachelor's degree is a plus Knowledge of Claims or Personal Lines area are a plus Requires strong oral and written communication skills Ability to deliver a high-quality customer service experience while showing empathy and kindness to customers in need Multi-tasking, problem-solving and decision-making skills Technical aptitude, including a working knowledge with Microsoft Office Ability to work in a fast-paced environment Ability to juggle multiple priorities and manage time effectively Ability to think critically, use resources and seek answers Compensation: Salary is commensurate with experience and credentials. Pay Range: $0-$0 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses. Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
    $36k-46k yearly est. Auto-Apply 9d ago
  • Rev Cycle Representative II

    Kennedy Medical Group, Practice, PC

    Remote passenger representative job

    PRIMARY FUNCTION: The Payment Research Representative is responsible for proper handling and reconciliation of payments received throughout the Jefferson Revenue Cycle Enterprise. Working closely with Payment Representatives, Accounting and Finance, the Payment Reconciliation Rep will investigate and resolve issues impacting cash processing and reconciliation. ESSENTIAL FUNCTIONS: Identify and resolve payment issues through research and investigation. Review explanation of benefits to confirm payments were applied appropriately. Contact third party payors or view payor portals to obtain additional information as necessary. Utilize online payor portals, such as Navinet, for claims determination, eligibility, offset requests, appeals. Applies payment and adjustments to patient accounts per third party regulations, providing accurate accounts receivable and balance billing while meeting the department's established productivity benchmarks. Interprets and validates transaction postings of payments and denials received from third party explanation of benefits either in the form of batched images or via electronic remittance posting work queues. Research over-posted or undistributed credit balances via credit work queues. Confirm that cash records are properly linked to associated payment batches prior to posting. Ensure that batches are posted, reconciled, closed and processed timely and accurately. Communicate possible system and reimbursement issues to the supervisor who will facilitate a review and analysis of the potential impact and confirm best course of action. Adhere to workflows and ensure quality assurance standards are maintained at all times. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. EDUCATIONAL/TRAINING REQUIREMENTS: High school degree or GED required. Bachelor's degree in Accounting, Finance or Business preferred EXPERIENCE REQUIREMENTS: Ability to work independently and as part of a team with minimal supervision. Proficient in web tools and technology. Knowledge of Epic preferred. EDI related experience preferred. Medical billing and or banking experience preferred. Accounting and/or Finance experience preferred. Knowledge of Microsoft Office required. Experience with telecommuting preferred. ADDITIONAL INFORMATION: Proficient in Windows 10 and Microsoft Office. Strong MS Excel and Access skills required. Strong organizational and interpersonal skills; excellent verbal and written communication skills. Knowledge of accounting ledgers and balance sheets. Strong understanding of healthcare claims processing, eligibility, enrollment and configuration Skilled in analyzing and comparing data. Extremely detail oriented and well organized. Position is eligible for telecommuting (work from home) Work Shift Workday Day (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Primary Location Address 615 Chestnut Street, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educa tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here
    $35k-65k yearly est. Auto-Apply 47d ago
  • Remote Cruise Representative

    Po Enterprises 4.1company rating

    Remote passenger representative job

    About the Role: As a Remote Cruise Representative, you'll help our customers book their dream cruises! You'll assist clients through the process of selecting cruise destinations, finding the best packages, and ensuring their booking process is smooth and easy. What You'll Do: Assist customers with booking their cruise vacations, helping them find the perfect destination, ship, and itinerary that fits their preferences and budget. Provide information to customers about available cruise options, onboard amenities, excursions, pricing, and promotions. Guide clients through the booking process, answering their questions and ensuring they feel confident about their decisions. Offer personalized recommendations based on customers' travel preferences (e.g., family-friendly, luxury, adventure-focused cruises). Provide exceptional customer service, addressing any issues or concerns with a positive, can-do attitude. Keep up with the latest cruise deals, promotions, and itineraries so you can give clients the most up-to-date and accurate information. Collaborate with the team to improve customer experience and streamline the booking process. What Were Looking For: No prior experience required! We're looking for someone with a strong desire to learn and grow in the travel industry. Excellent communication skills: You should feel comfortable speaking with customers via phone, email, and chat. Customer-focused mindset: You're passionate about providing excellent service and making every customer feel valued. Organizational skills: You can juggle multiple tasks, keep track of bookings, and meet deadlines. Tech-savvy: Comfortable using remote work tools and booking systems. Enthusiasm for travel: A love for travel is key! Whether you're a cruise expert or someone who's eager to learn more about it, this role is all about helping others explore the world. Bonus Points If: You've previously worked in customer service or have experience helping people make purchases or reservations. You have basic knowledge of the travel industry You're familiar with online booking systems or CRM tools (not required, but a plus). You're a quick learner and adaptable in a fast-paced, remote work environment. Why You'll Love Working with Us Fully Remote: Work from anywhere in the worldyour office can be as cozy as your home or as exciting as a café by the beach! Competitive Pay & Benefits: Enjoy a competitive salary with performance-based bonuses and access to health benefits. Travel Perks: As part of our team, you'll get special access to cruise deals and discounts. A Passionate Team: Join a friendly and supportive team that shares your enthusiasm for travel and customer service. Growth Opportunities: We believe in promoting from within, and we are committed to helping you grow in your role and your career. How to Apply: If you're ready to help others explore the world and want to be part of a growing, dynamic team, we'd love to hear from you!
    $33k-41k yearly est. 60d+ ago
  • Growth Representative

    Nu Technology 4.0company rating

    Remote passenger representative job

    Compensation Range: Hourly: $22.20 - $28.86 The Growth Representative identifies and converts qualified leads into opportunities for the National University Academies' Account Executive team. They will drive outreach efforts by making outbound calls, researching stakeholders, and following up to schedule demonstrations. Working closely with marketing and leadership, the Growth Representative helps to ensure Harmony Academy's message of belonging and whole-child learning reaches every district and community. Essential Functions: Conducts 100+ outbound calls daily to engage new leads and existing customers to qualify leads and schedule demonstrations for Account Executives. Researches and identifies key stakeholders and decision-makers in K-12 school districts to ensure tailored and effective outreach. Consistently follows up with leads to build relationships, maintain engagement, and secure meetings. Qualify inbound leads from campaigns, events, and referrals to ensure high-value prospects are engaged efficiently. Uploads, manages, and prioritizes lead lists from conferences, events, and other sources provided by the Account Executive team. Uses Salesforce CRM and Five9 dialing software to track activity, maintain accurate records, and report progress. Collaborates with the sales team to refine outreach strategies and achieve team goals. Stays informed and knowledgeable on offerings to effectively communicates to leads and customers. Monitors trends and market insights to enhance outreach effectiveness. Performs other duties as assigned. Supervisory Responsibilities: N/A Requirements: Education & Experience: Bachelor's Degree preferred. Minimum of two (2) to three (3) years of experience in a call center or inside sales role, with a strong focus on cold calling, required. Experience using Salesforce CRM and outbound dialing tools (such as Five9, or similar) preferred. Experience in education, ed-tech, or non-profit preferred. Previous experience selling into K-12 schools is a plus. Competencies/Technical/Functional Skills: Proven ability to meet or exceed performance metrics, such as calls per day or conversion rates. Demonstrated ability to manage a high volume of inbound and outbound calls while maintaining professionalism, empathy, and attention to detail. Excellent verbal and written communication skills, with the ability to build rapport quickly. Self-motivated, resourceful, and excited to work in a fast-paced, startup-like environment. Passion for education and selling into K-12 schools. Strong ability to establish rapport with leads, build trust, and nurture relationships to increase conversion rates and long-term partnerships. Ability to maintain a high level of professionalism and persistence when handling and overcoming objections. Knowledge and experience in making high-volume outbound calls, conducting prospect research, and qualifying leads to ensure they meet ideal customer profiles. Strong ability to prioritize leads, manage follow-ups, and handle multiple outreach activities efficiently to maximize productivity and meet goals. Results-focused mindset with the ability to track key performance indicators (KPIs), meet call and demo targets, and continuously refine sales tactics to improve outcomes. Ability to work effectively with Account Executives, other teams, and leadership to align outreach strategies, share insights, and optimize lead generation efforts. Location: Remote, USA Travel: Some Travel Required; up to 10%. #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.
    $22.2-28.9 hourly Auto-Apply 13d ago
  • Intake-Mail Representative (REMOTE)

    Carrington Mortgage Services, LLC 4.5company rating

    Remote passenger representative job

    Come join our amazing Team & work remote: The Intake-Mail Representative is responsible for providing support to the Loan Administration Support Department by reviewing, distributing, and processing incoming correspondence. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range is $19.00/hr to $20.50/hr. What You'll Do: * Sorts all incoming correspondence (hard copy mail and emails) received by internal and external customers and perform an initial review of the item to determine proper next steps for resolution. * Distribution of customer requests to appropriate internal business units for handling and resolution. * Completes a full review of Loan Admin Support requests received to determine the validity of the requests and if proper authorizations are included prior to handling. * Identifies and sets up Loan Admin Support requests within our workflow system for incoming customer complaints and disputes. * Responsible for rejecting requests that do not meet submission requirements within Carrington policies, state and/or federal guidelines. * Processes incoming and returned hard copy mail daily. * Performs other duties or special projects as assigned. What You'll Need: * Knowledge of Microsoft Office Suite required * Knowledge of relevant industry-specific software packages preferred * Outstanding attention to detail and strong organizational skills * Ability to interact with senior management * Ability to organize and prioritize own work schedule on short-term basis * Strong math skills, balance and check results for accuracy * Ability to compose letters * Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly * High school diploma or GED required. * One (1) to three (3) years' administrative experience in a professional environment, financial services industry preferred. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: * Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. * Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. * Customized training programs to help you advance your career. * Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. * Educational Reimbursement. * Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1
    $19-20.5 hourly 16d ago
  • FHA Mortgage Origination Representative

    Contact Government Services, LLC

    Remote passenger representative job

    FHA Mortgage Origination RepresentativeEmployment Type: Full Time , Entry LevelDepartment: Customer Service CGS is seeking an FHA Mortgage Origination Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Provide excellent customer service, answering a variety of calls and emails from the mortgage lending industry and the public on FHA guidelines and procedures.- Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client's requests.- Follow standard operating procedures for various topics, systems, and contact channels.- Document all of your contacts in a database- Keep up to date on FHA mortgage processes and procedures Qualifications:- The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.- Excellent time management skills and dependability.- Strong verbal and written communication skills.- High School diploma or GED.- At least two years working with FHA loans ( e.g. loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center background, or at least three years of loan origination working with conventional loans and/or other government-backed loans ( e.g. FHA, USDA, VA)- Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation. Ideally, you will also have:- Contact Center experience (omnichannel).- Bilingual (Spanish/English), verbal and written.- FHA knowledge/experience Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Phone: *****************Email: *******************
    $28k-45k yearly est. Auto-Apply 29d ago
  • Abeka Representative (Northern Region)

    Pcci 4.3company rating

    Remote passenger representative job

    Dedicated to Excellence, Committed to Service Abeka Representative (Northern Region) The Abeka Representative serves a customer base of Christian and other private schools in assigned territory, presenting curriculum opportunities and offering teacher training and support after the sale. The rep is responsible for developing a sales plan each year that conforms to home office expectations and follows the established Abeka sales process. States included are New Jersey, Pennsylvania and West Virginia Operations Develop an annual sales plan, follow established sales process, work to improve sales acumen, and follow established policies and procedures. Health and safety Follow all laws and company policy in regards to the operation of assigned vehicle. Practice safe work methods, report accidents (personal or vehicular) in prescribed manner. Financial stewardship Maintain company vehicle and equipment according to guidelines, plan weekly travels in a way that represents being a good steward, and report expenses and activities in a timely manner. Professional development Care for personal grooming and condition of inventory to most effectively meet customer needs. Strive to develop positive relationships with all customers. Communicate effectively and in a timely manner with customers and management. FLSA Status - Professional (Exempt) Education Required Education: BS - Business, BS - Education Preferred Education: MBA, MS - Education Work Experience Required Experience: 1+ years in Christian education, 1+ years in sales Preferred Experience: 1+ years in Christian school administration Physical Requirements and Skills Ability to lift 50+ pounds, Flexible hours, including nights and weekends, Microsoft Office, Willing to travel extensively Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College's Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.
    $29k-47k yearly est. Auto-Apply 60d+ ago
  • Inventory Representative - Express Scripts - Onsite

    Carepathrx

    Remote passenger representative job

    Work Hours: 2:30-1:00 am Mon-Thur Warehouse Representative - Express Scripts Are you ready to step into a position that combines your communication skills, attention to detail and ability to multitask? In a climate-controlled factory that delivers to hundreds of thousands of patients each week, the Warehouse Associate is responsible for performing tasks related to receiving products, stocking and replenishment, and inventory control. If you've always wanted to work in pharmacy operations and enjoy a fast-paced and friendly company environment, this is the opportunity for you. How You'll Make an Impact: * Unpack and evaluate incoming products safely for correct count and condition in comparison to purchase orders * Operate material handling equipment and hand tools such as forklifts, pallet jacks (manual and electric), carts, dollies, box cutters, wire cutters, etc.-to unload trucks and stock the warehouse/pharmacy * Enter data accurately and retrieve using computers, and scanners (PDA). ESSENTIAL FUNCTIONS * Ensure appropriate workflow for assigned area to include filling movement requests from between warehouse and other stock locations * Responsible for ensuring quality and accuracy are held to the highest standards throughout the warehouse and stock locations. * Assist in all assigned work areas in Warehouse and Support area, completing assigned tasks thoroughly and correctly in a timely manner * Serve as a resource to supervisor and back up team leads and team members * Support productivity, quality, and safety efforts by accurately operating production equipment, assisting in troubleshooting and rectifying issues, training and mentoring team members. * Other duties as assigned. QUALIFICATIONS * 1-year relevant work experience * Basic math, organization, computer, and communication skills * Ability to do repetitive bending, squatting, standing, walking, pushing, pulling and hand motions * Must be able to lift 50 lbs * Must be able to be on feet for entire shift; walking, bending, and lifting. week. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
    $26k-41k yearly est. Auto-Apply 11d ago
  • PSA Hobby Concierge Representative, Atlanta, GA

    Limited 4.7company rating

    Remote passenger representative job

    Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. We're looking for a PSA Hobby Concierge Representative to join our team to provide a world-class customer experience to our fans at submission centers in physical hobby shops. You'll assist customers with questions, intake submissions, package them safely, and ship them to our headquarters. You'll also look for ways to improve the hobby submission process and expand the Collectors footprint at shops throughout the United States, frequently working in tandem with another Hobby Concierge Representative for busier days (and could work at more than one location and at trade shows). Approximately 40% travel is required for this position. You must have a valid driver's license (required) and having a valid passport is preferred (but not required). You'll contribute to the growth and development of the PSA brand at hobby shops by delivering exceptional customer care in-person, over the phone, and through e-mail correspondence. You'll also maintain a professional image while answering customer inquiries and resolving outstanding concerns. You'll report to the Customer Experience Supervisor and work onsite at the Cards HQ hobby shop in Atlanta, GA as well as other events 3-5 days a week with heavy overtime and weekend work. What You'll Do: Responsibly handle all submissions to keep items safe and secure until pick-up Receiving and processing submissions at the shop Prioritizes responsibilities during submission center hours Organizes and processes orders by service level and expedites orders as necessary Supports the PSA/DNA team and works with the shop management for events that the team can support Resolves escalated customer complaints and issues in person, over the phone, or through email Actively solicit business in the shop Provide weekly updates on submission center performance Works closely with management and the hobby shop team to improve processes and drive revenue Looks at ways to improve processes and the overall customer experience Who You Are: Able to travel up to attend various shows and special events Drivers licensed is required Valid passport is helpful Communication Skills -The ability to communicate with others effectively in order to resolve conflicts, solve problems and, most importantly, maintain and generate business Problem Solving: Ability to identify and resolve problems quickly and accurately, with limited supervision Time Management: Ability to coordinate time and job duties to process orders quickly and efficiently Interpersonal Skills: Communicate clearly and intelligently with other departments as well as others outside of the organization Teamwork: Willingness and ability to work well with others while balancing team and individual responsibilities Organizational Support: Follow policies and procedures set forth by the company Judgment: Make appropriate decisions using critical thinking and based on company policies and procedures Organization: Ability to multi-task, manage time efficiently, and prioritize what work needs to be done first Professionalism: Approach others with respect and work well under pressure Quality: Complete work with accuracy and attention to detail Physical Requirements: Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time Hand Use: Regular hand use for various tasks Hearing Requirements: Ability to hear alarms, signals, and verbal instructions Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently Sitting or Standing: Ability to sit or stand for extended periods of time Hourly Rate: The reasonable estimated hourly rate for this position is $21.00. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set. Reasons To Join Us: Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals Vacation: All full-time employees are eligible for paid vacation Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays Employee Discounts: Employees receive discounts on select grading services for approved submissions Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to *******************. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email ********************* . U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants . If you are based in California, you can read information for California residents here .
    $21 hourly Auto-Apply 30d ago
  • Remote Cash Applications Rep

    Tridentcare

    Remote passenger representative job

    Posts payments to accounts according to the line of service and service dates to ensure accurate payment status and accurate account activity according to department process. Researches and resolves all unallocated payments within the established benchmarks. Reconciles deposits to posted payments daily. Maintains compliance with all established departmental benchmarks including, but not limited to, accuracy, days to post and unallocated payments. Keeps supervisor informed of areas of concern and problems identified. Notifies supervisor of any delays in cash posting. Completes all reports according to schedule. Performs other tasks as assigned to support the goals of the organization. SKILLS|EXPERIENCE: High School Diploma One year cash posting or healthcare revenue cycle experience required. Proficient with computers and Microsoft Office Detail oriented, excellent organizational skills and ability to multi-task PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; to handle or feel; to talk and to hear. The employee is occasionally required to walk, sit, reach with hands and arms and stoop, kneel, crouch or crawl. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: Standard office environment. Pay Rate: $16-19 Benefits: TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include: Two weeks of vacation time Health Insurance after 30 days! Sick time 8 paid holidays Same day pay available Medical insurance allowance, giving you the freedom to customize your plan to fit your needs Dental insurance Vision insurance Disability insurance Company paid life insurance 401(k)
    $16-19 hourly 9d ago
  • ITM Representative

    Park Side 3.8company rating

    Remote passenger representative job

    About the role ITM Representatives are a lifeline for our members. Knowledgeable, organized, and accurate, ITM Representatives have the ability to manage and excel at member experience. ITM Representatives engage with members to gather information, understand their needs, and offer quality service. The ideal candidate is well organized & detailed oriented, energetic and enjoys working with people in a fast-paced environment. What you'll do Assist members with a variety of member services requests providing solutions while enhancing the member experiences through positive, efficient, accurate and professional interactions. Perform account maintenance functions. Build relationships with members and potential members. Identify cross-sell opportunities. Support inquiries through phone, chat and secure messaging, email requests, and through the interactive teller machine (ITM) systems, primarily through a queue system. Provide support to other departments as requested or needed. May backup new accounts. Essential Functions & Responsibilities: Assists members and prospective members with a variety of service requests providing information and solutions Troubleshoots technical issues involving the Interactive Teller Machines and place service calls or connect with associated branch personal for resolution. Responds to member needs through phone requests, email responses, direct live chat, secure messaging and as an interactive teller through the ITM system. Provides excellent follow-through with all member inquiries to ensure a full resolution has been completed. Consistently delivers the highest quality of service. Educates members on new products and services as well as self-service opportunities. Looks for opportunities to cross-sell other credit union products and services and provide referrals. Remains current on credit union products, services, and promotions. May provide support to other departments as needed or requested. Must be able to communicate effectively to des-escalate member concerns; reasonably explain a process or policy while maintaining a high level of professionalism and respect. Embodies the Park Side Pillars of Pride, Purpose, Professionalism and Passion. Performs other job-related duties as assigned. Performance Measurements: 1. Consistently deliver the highest quality of service for all member inquiries. 2. Be available to respond to member needs 90% of time. 3. Builds relationships with members and looks for opportunities to cross-sell other credit union products and services. 4. Accurately perform a variety of MCC/ITM transaction requests via telephone/email/chat/secure messaging and interactive teller requests in a prompt and professional manner. 5.Embodies the Park Side Pillars of Pride, Purpose, Professionalism and Passion. Knowledge, Skills & Abilities Experience: One or more years of similar or related experience preferred. Education: A high school education or GED. Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Other Skills: Ability to learn, proficiently use various software programs/platforms, good organizational skills and attention to detail is essential. Physical Requirements: While performing the responsibilities of the ITM Representative, the employee is required to talk and hear; conveying detailed or important instructions or ideas accurately and efficiently. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required in this job include close vision. Occasional lifting of boxes and equipment under 30 lbs. Work Environment: While performing the duties of this job, the employee is subject to typical office conditions. Occasionally the employee is exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Travel may be required. ITM Representatives have the potential to work remote after probationary period has been completed. This is a full-time (35 hour/week) position. This job description is not a complete statement of all duties and responsibilities comprising this position.
    $30k-37k yearly est. 52d ago
  • Remote Coverage Rep

    Ao Globe Life

    Remote passenger representative job

    Compensation: $90,000-$120,000 per year Extras: Weekly Pay | Equity Opportunity | Bonus Program | Vested Renewals Employment Type: Full-Time | Flexible Hours Why This Role? You want more than just a job-you want a mission, mentorship, and momentum. AO Globe Life offers new graduates an opportunity to build a real career from day one. You'll support clients in navigating their supplemental insurance options, while gaining valuable experience in communication, consultative sales, and digital client services. If you studied Business, Communications, Psychology, Marketing, or related fields-or just love working with people-this role offers the freedom, training, and support to build your dream career from scratch. Day-to-Day Responsibilities Engage with clients via scheduled Zoom meetings (no cold calls!) Learn to understand and assess each client's unique needs Present clear, tailored benefit solutions Walk clients through the enrollment process and follow up as needed Use digital platforms to maintain accurate documentation and client notes Participate in team meetings and professional coaching calls What We Provide Remote-first structure with flexible work hours Hands-on support from day one: Full training, licensing, mentorship Weekly commission pay with bonuses and equity opportunities Career advancement into leadership, training, or management roles A mission-driven team culture that supports your long-term success What You'll Need Strong communication and listening skills A proactive, coachable attitude and self-motivation Authorization to work in the U.S. A Windows-based laptop or PC with webcam + stable internet About AO | Globe Life For more than 70 years, AO Globe Life has been a trusted provider of supplemental benefits to working-class families. We proudly serve union members, veterans, credit unions, and associations nationwide-offering stability, purpose, and real growth for our remote-first team. Ready to grow a meaningful career on your terms? Apply today and discover the impact you can make-without leaving your home.
    $27k-41k yearly est. Auto-Apply 4d ago
  • Unthink Retirement Representative

    Primerica 4.6company rating

    Remote passenger representative job

    How much money will you need to retire? 1 million? $2 million? Do you think it's too late? Think again. What if you could learn the skills necessary to build a 6-figure retirement income in as little as 24 months? We're looking for motivated individuals - early retirees and late starters - who are ready to take control of their financial future. No prior experience is needed. Our mentorship program provides hands-on training in high-income digital and business skills designed to generate long-term, scalable income. What you'll gain: Step-by-step guidance from industry experts Flexible, remote opportunity A proven system to build wealth - without starting from scratch Community support and weekly coaching This is NOT a job. It's a pathway to financial freedom. Your pace, your potential. Spots are limited. Watch the video to learn more and get started. Change your tomorrow! Watch our intro videos to learn more ********************************** Scroll down to "start your journey to financial freedom today" Click watch video 4 minute video 22 minute video If you would like to start or learn more, please reach out for a one on one. Build your retirement while earning residual income.
    $29k-34k yearly est. Auto-Apply 60d+ ago
  • Eligibility Representative

    Cigna Group 4.6company rating

    Remote passenger representative job

    Are you passionate about helping people? Do you want to work from home...Join Cigna! Cigna is changing health care to focus on helping the whole person achieve better health outcomes. While working from home, Eligibility Representatives, are dedicated professionals assisting our specialty pharmacy patients coordinate their medication needs and pharmacy benefits coverage. In this crucial role, you'll work with Insurance providers, doctors' offices and health care providers to obtain vital information to obtain prior authorization for drug therapies needed by our patients with Rare Diseases. Here's a little more on how you'll make a difference: Help patients get the medication they need: You'll provide guidance to our patients about prescription medication benefits, deductibles, co-payments, and authorizations to ensure pharmacy coverage. Interact directly with healthcare providers: You'll coordinate and research benefits coverage with Insurance providers, doctors' office and health care providers. Help us keep track of patient interactions: While managing a high outbound call volume, you'll use your expert listening and data entry skills to understand patient and provider requests and accurately document all interactions. What You Should Have: High School Diploma / GED required 2 years Health Care experience with knowledge of medical/pharmacy insurance & terminology is preferred Tech savvy - Strong computer & data entry skills, including all Microsoft products High speed internet with wired ethernet connection Private & quiet work space Excellent communication skills (verbal & written) What you'll love about working here: Fun, friendly & unique culture - Bring your whole self to work every day! Medical Dental & Vision start 1st day 18 days Paid Time Off & 8 Paid Holidays Employer Contributions for HRA & HSA accounts 401K + Company Match Tuition Assistance NOTE: You will be required to have reliable internet connectivity provided through a wired (Ethernet) connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
    $31k-37k yearly est. Auto-Apply 2d ago
  • Virtual Branch Float Representative

    Kemba Financial Credit Union 3.8company rating

    Passenger representative job in Columbus, OH

    Title: Virtual Branch Float Representative Reports to: Virtual Branch Sales Manager Supervises: None FLSA Status: Non-Exempt Objective: The Virtual Branch Float Representative role is responsible for member outreach such as onboarding new members and shortfall member calls as well as floating between the VB Service and VB Sales teams as member and staffing needs dictate. This high-contact position cross-sells additional products and services that enhances the member s financial situation and requires the ability to deal effectively with Members and other KEMBA Associates primarily by telephone and in writing. General Duties and Responsibilities: Assumes responsibility for the effective and professional performance of Member service functions: Presents and explains Credit Union services and products to Members and assists in meeting their financial needs; opens and closes accounts; orders checks for Member accounts; completes payroll deductions and authorization forms; Answers questions and solves problems for Members by listening to problems, collecting data, securing answers and reporting results to the inquiring party; resolves Member bookkeeping and account related issues; Receives and directs Members and telephone calls; responds to inquiries and questions, or directs them as necessary; records and relays messages; Performs file maintenance and account changes as necessary; Maintains IRA accounts and answers questions regarding IRAs. Cross-sell services, provide referrals, and promote automated services. Complete member outreach calls as directed by management with 100% on time completion. Ensure Member satisfaction by addressing member complaints and resolve account-related problems that may arise through member contact. Aggressively target new services for existing Members and non-Members: Initiate outbound telemarketing activities that will result in the acquisition of qualified new memberships and an increased level of products/services utilization by all Members; Qualify deposit services for Members in a manner consistent with policy and procedures Target, sell, and originate new memberships for all qualified non-Member candidates; Provide a high level of service support for all inbound Member phone call coverage as support is needed in the service or sales queues. Meet or exceed targeted referral and productivity goals established for this position. Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintains and renews the registration in addition to completing related compliance training as directed by KEMBA. Maintains an up-to-date status of all sales support and processing activity with routine reporting to management. Perform all duties in a manner that is 100% compliant with KEMBA policy and procedures. Assist in other areas as directed by Credit Union management. Develop an understanding of Credit Union history, philosophy, organization, policies and operational procedures. On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs. Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor. Required Qualifications: High school diploma or equivalent education and experience. One to two years of experience in a sales/customer service environment. Prior experience in a financial/banking institution preferred. Strong organizational skills and attention to detail. Good understanding of member services and products provided Ability to work well independently, or as part of a team Basic PC skills (Windows) Assertive problem solving skills Must value a high degree of accuracy. Professional demeanor. Effective communication skills. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #RETKMB
    $29k-32k yearly est. 54d ago
  • (REMOTE) Appeals and Grievance Representative

    Widescope Consulting and Contracting Services

    Remote passenger representative job

    Locations: Alabama, Florida, Georgia, Illinois, Kentucky, Maryland, North Carolina, South Carolina, Tennessee, Texas, Virginia, and Washington State Position Type: Full-Time | Remote Pay Rate: $17.75/hour base pay plus an additional $5.36/hour applied toward health and welfare benefits or retirement (depending on benefit election).If health benefits are not needed (candidate has TRICARE, VA, or spouse provided health coverage) the $5.36 per hour is placed in a 401(a)-tax deferred account where 3% of the funds are matched by the company. If the candidate needs health, vision, dental insurance from the company, the $5.36 per hour pay is applied to cover health benefit options selected. Position Summary: Widescope Consulting and Contracting is urgently hiring experienced Appeals and Grieveance Representatives to support a remote healthcare initiative. In this role, you will be responsible for reviewing, researching, and resolving member and provider appeals and grievances with accuracy and professionalism. We are seeking candidates who can start right away and bring strong claims experience, problem-solving skills, and attention to detail. Key Responsibilities: Review and resolve appeal and grievance cases Research underlying issues and apply appropriate policy guidelines (CMS, TRICARE) Communicate decisions clearly with internal teams and external parties Maintain organized, accurate documentation for each case Work independently in a fast-paced, non-scripted environment Required Qualifications: High School Diploma / GED (or higher) 2+ years of healthcare claims benefits experience (including denial research) 1+ year of customer service experience 1+ year of claims appeal experience Proficiency in Microsoft Word and Excel Preferred Skills: Familiarity with TRICARE or Medicare (CMS) policies and procedures Strong time managment and analytical thinking Excellent verbal and written communication skills Remote Work Requirements: A quiet, dedicated home workspace free of distractions Reliable high-speed internet (minimum 50Mbps down / 7 Mbps up) Wired internet connection (LAN) preferred Ability to perform basic troubleshooting with phone support from tech team Company-provided equipment (computer, monitors, webcam, headset, cables) and support. Apply now! We are hiring immediately and reviewing qualified candidates on a rolling basis.
    $17.8 hourly 60d+ ago

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