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Become A Passenger Service Agent

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Working As A Passenger Service Agent

  • Interacting With Computers
  • Performing for or Working Directly with the Public
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • Repetitive

  • Stressful

  • $35,170

    Average Salary

What Does A Passenger Service Agent Do At Horizon Air

* Provide frontline customer service to our passengers
* Works directly with passengers in ticket purchases, passenger check-in, and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
* Other duties as assigned
* HOURS
* This part-time position is 15+ hours per week (on average.) Split Shifts
* This position will be close to full-time for the first 3
* weeks of training
* This is shift work based on bid seniority.
* After training, hours will fluctuate depending on the needs of the station with first shift as early as 4am and working as late as 1am.
* If a flight is delayed, employees are required to stay until the flight is complete even if that means after the scheduled end of the shift.
* We are looking for candidates who are flexible and able to work early mornings, afternoons, late evenings, weekends and holidays

What Does A Passenger Service Agent Do At Quantem Aviation

* Responsible for meeting and greeting passengers
* Will be responsible for ticketing, gate and jet bridge functions
* Must be professional and alert at all times
* Ensures all QAS and customer safety standards are met and maintained
* Ensure that all flights that Quantem loads and/or unloads operate on time
* Respond to customer inquiries and requests in a timely manner
* Performs other duties assigned by QAS management

What Does A Passenger Service Agent Do At Horizon Air

* Provide frontline customer service to our passengers
* Works directly with passengers in ticket purchases, passenger check-in, and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
* Other duties as assigned
* HOURS
* This position is for full time hours (30
* hours per week

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How To Become A Passenger Service Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Passenger Service Agent jobs

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Top Skills for A Passenger Service Agent

PassengerCheck-InAirlinePassengersTicketCounterSpecialNeedsPassengersCustomerServiceSkillsVIPPassengerDepartureDocumentsBaggageServiceInternationalFlightsFlightInterruptionsSecurityRequirementsFlightCrewFAAFlightInformationReschedulePassengersPublicAddressAnnouncementsUMWheelchairAssistanceCustomerComplaintsTSA

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Top Passenger Service Agent Skills

  1. Passenger Check-In
  2. Airline Passengers
  3. Ticket Counter
You can check out examples of real life uses of top skills on resumes here:
  • Provided assistance with passenger check-in.
  • Greeted and Checked-in airline passengers * Rescheduled passengers with flight interruptions * Produced all required business documentation
  • Coordinate ticket counter activities with ramp crew regarding baggage handling, ensuring all bags are on appropriate outgoing flights
  • Assigned transport of special needs passengers, including the disabled, parents with infants, and senior citizens.
  • Assist passengers with special needs and unaccompanied children, utilizing exceptional customer service skills.

Top Passenger Service Agent Employers

Passenger Service Agent Videos

Profession: Passenger Service Agent within Air France [en]

Passenger Service Agent Jobs At Heathrow

Passenger services, Swissport International Ltd.

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