The flying experience begins in the airport, not when the plane takes off from the runway. Booking tickets, checking in at the airport terminal, and following safety requirements are all part of the air travel experience. Passenger service agents are crucial in providing an excellent on-the-ground experience for air travelers.
Passenger service agents do a variety of tasks, from helping passengers book an urgent flight to assisting confused passengers with check-in procedures. They are ready with a smile to meet a passenger's needs-even if the passenger themselves is less than gracious. Dealing with angry passengers and deescalating tense situations are a regular part of a passenger service agent's job.
The passenger service agent is based in one airport, unlike flight attendants who travel from place to place. Like flight attendants, their schedule is a far cry from regular 9-to-5 office hours. Passenger service agents can work day shifts and night shifts, and even overtime when they need to. Whenever there are passengers traveling, there is a passenger service agent greeting them with a smile, no matter the time of the day.
There is more than meets the eye when it comes to being a passenger service agent. For example, did you know that they make an average of $13.61 an hour? That's $28,304 a year!
Between 2018 and 2028, the career is expected to grow 0% and produce -7,300 job opportunities across the U.S.
There are certain skills that many passenger service agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed integrity, organizational skills and communication skills.
When it comes to the most important skills required to be a passenger service agent, we found that a lot of resumes listed 22.1% of passenger service agents included reservation system, while 15.2% of resumes included passenger service, and 8.3% of resumes included ticket counter. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the passenger service agent job title. But what industry to start with? Most passenger service agents actually find jobs in the transportation and technology industries.
If you're interested in becoming a passenger service agent, one of the first things to consider is how much education you need. We've determined that 29.6% of passenger service agents have a bachelor's degree. In terms of higher education levels, we found that 2.3% of passenger service agents have master's degrees. Even though some passenger service agents have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a passenger service agent. When we researched the most common majors for a passenger service agent, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on passenger service agent resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a passenger service agent. In fact, many passenger service agent jobs require experience in a role such as cashier. Meanwhile, many passenger service agents also have previous career experience in roles such as sales associate or customer service representative.