Find The Best Passenger Service Agent Jobs For You

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Average Salary
$28,304
Average Salary
0
Job Openings
31,858
Job Openings

Passenger Service Agent Careers

The flying experience begins in the airport, not when the plane takes off from the runway. Booking tickets, checking in at the airport terminal, and following safety requirements are all part of the air travel experience. Passenger service agents are crucial in providing an excellent on-the-ground experience for air travelers.

Passenger service agents do a variety of tasks, from helping passengers book an urgent flight to assisting confused passengers with check-in procedures. They are ready with a smile to meet a passenger's needs-even if the passenger themselves is less than gracious. Dealing with angry passengers and deescalating tense situations are a regular part of a passenger service agent's job.

The passenger service agent is based in one airport, unlike flight attendants who travel from place to place. Like flight attendants, their schedule is a far cry from regular 9-to-5 office hours. Passenger service agents can work day shifts and night shifts, and even overtime when they need to. Whenever there are passengers traveling, there is a passenger service agent greeting them with a smile, no matter the time of the day.

There is more than meets the eye when it comes to being a passenger service agent. For example, did you know that they make an average of $13.61 an hour? That's $28,304 a year!

Between 2018 and 2028, the career is expected to grow 0% and produce -7,300 job opportunities across the U.S.

What Does a Passenger Service Agent Do

There are certain skills that many passenger service agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed integrity, organizational skills and communication skills.

When it comes to the most important skills required to be a passenger service agent, we found that a lot of resumes listed 22.1% of passenger service agents included reservation system, while 15.2% of resumes included passenger service, and 8.3% of resumes included ticket counter. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the passenger service agent job title. But what industry to start with? Most passenger service agents actually find jobs in the transportation and technology industries.

How To Become a Passenger Service Agent

If you're interested in becoming a passenger service agent, one of the first things to consider is how much education you need. We've determined that 29.6% of passenger service agents have a bachelor's degree. In terms of higher education levels, we found that 2.3% of passenger service agents have master's degrees. Even though some passenger service agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a passenger service agent. When we researched the most common majors for a passenger service agent, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on passenger service agent resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a passenger service agent. In fact, many passenger service agent jobs require experience in a role such as cashier. Meanwhile, many passenger service agents also have previous career experience in roles such as sales associate or customer service representative.

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Average Salary
$28,304
Average Salary
0
Job Openings
31,858
Job Openings

Passenger Service Agent Career Paths

Top Careers Before Passenger Service Agent

Cashier
20.9 %

Top Careers After Passenger Service Agent

Cashier
10.1 %

Passenger Service Agent Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Passenger Service Agent

Passenger Service Agents in America make an average salary of $28,304 per year or $14 per hour. The top 10 percent makes over $33,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
$28,304
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Best Paying Cities

City
ascdesc
Average Salarydesc
Everett, WA
Salary Range25k - 35k$30k$29,728
Denver, CO
Salary Range25k - 35k$30k$29,617
Portland, OR
Salary Range22k - 31k$27k$26,550
Dallas, TX
Salary Range19k - 28k$24k$23,705
Orlando, FL
Salary Range18k - 25k$21k$21,391
$18k
$35k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Spirit Passenger Service Agent
Spirit Passenger Service Agent
Unifi
Unifi
06/26/2021
06/26/2021
$27,65306/26/2021
$27,653
Passenger Service Agent Bonus!
Passenger Service Agent Bonus!
Menzies Aviation
Menzies Aviation
06/25/2021
06/25/2021
$46,03906/25/2021
$46,039
Passenger Service Agent
Passenger Service Agent
Airport Terminal Services Inc.
Airport Terminal Services Inc.
06/25/2021
06/25/2021
$29,21806/25/2021
$29,218
Passenger Service Agent Bonus!
Passenger Service Agent Bonus!
Menzies Aviation
Menzies Aviation
06/25/2021
06/25/2021
$35,06206/25/2021
$35,062
Passenger Service Agent Bonus
Passenger Service Agent Bonus
Menzies Aviation
Menzies Aviation
06/23/2021
06/23/2021
$54,34506/23/2021
$54,345
See More Recent Salaries

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Passenger Service Agent Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Passenger Service Agent. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Passenger Service Agent Resume

At Zippia, we went through countless Passenger Service Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Passenger Service Agent Demographics

Gender

female

56.2 %

male

37.3 %

unknown

6.5 %

Ethnicity

White

50.9 %

Hispanic or Latino

22.3 %

Black or African American

13.2 %

Foreign Languages Spoken

Spanish

45.6 %

French

8.4 %

German

5.6 %
See More Demographics

Passenger Service Agent Education

Majors

Business
23.2 %

Degrees

Bachelors

29.6 %

Certificate

25.0 %

High School Diploma

20.5 %
See More Education Info

Online Courses For Passenger Service Agent That You May Like

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

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Top Skills For a Passenger Service Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 22.1% of passenger service agents listed reservation system on their resume, but soft skills such as integrity and organizational skills are important as well.

Best States For a Passenger Service Agent

Some places are better than others when it comes to starting a career as a passenger service agent. The best states for people in this position are Alaska, North Dakota, California, and Colorado. Passenger service agents make the most in Alaska with an average salary of $39,461. Whereas in North Dakota and California, they would average $31,694 and $29,889, respectively. While passenger service agents would only make an average of $29,575 in Colorado, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. North Dakota

Total Passenger Service Agent Jobs:
534
Highest 10% Earn:
$43,000
Location Quotient:
1.52
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Iowa

Total Passenger Service Agent Jobs:
1,701
Highest 10% Earn:
$39,000
Location Quotient:
1.24
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. West Virginia

Total Passenger Service Agent Jobs:
823
Highest 10% Earn:
$39,000
Location Quotient:
1.43
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Passenger Service Agent Employers

1. Air Wisconsin Airlines
4.3
Avg. Salary: 
$27,377
Passenger Service Agents Hired: 
401+
2. American Airlines
4.8
Avg. Salary: 
$28,106
Passenger Service Agents Hired: 
250+
3. Prospect Airport Services
4.3
Avg. Salary: 
$25,662
Passenger Service Agents Hired: 
207+
4. Menzies Aviation
4.0
Avg. Salary: 
$27,726
Passenger Service Agents Hired: 
123+
5. Airport Terminal Services
4.2
Avg. Salary: 
$27,724
Passenger Service Agents Hired: 
110+
6. ASIG
4.1
Avg. Salary: 
$27,710
Passenger Service Agents Hired: 
106+

Passenger Service Agent Videos

Updated October 2, 2020