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Best passenger service agent certifications
Passenger service agent certifications allow job seekers to demonstrate their competency as an passenger service agent to employers. However, not all passenger service agent certifications provide the same value for job seekers.
The best certifications for a passenger service agent are Travel and Tourism Professional (TTP), Certified Travel Associate (CTA), and Aircraft Dispatcher (ADX).
Below is a list of the best passenger service agent certifications. Obtaining an passenger service agent certification will give you a leg up when you apply for jobs and increase your potential salary.
3 best certifications for passenger service agents
| Rank | Passenger service agent certification | Organization |
|---|---|---|
| 1 | Travel and Tourism Professional (TTP) | IATA |
| 2 | Certified Travel Associate (CTA) | ICTA |
| 3 | Aircraft Dispatcher (ADX) | FAA |
3 best passenger service agent certifications
1. Travel and Tourism Professional (TTP)
Travel is an exciting, multi-faceted business for service oriented professionals that want to work independently or for a variety of employers.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. Certified Travel Associate (CTA)
The Certified Travel Associate (CTA) program teaches front line travel professionals how to close more sales, improve efficiency, expand geography knowledge and fine-tune customer service skills, all while earning widely recognized industry credentials.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
3. Aircraft Dispatcher (ADX)
Aircraft Dispatcher is an entry level certification and is required for all Aircraft Dispatchers to demonstrate and pass a written and oral exam to receive their license. This certificate also introduces the applicant to an array of crucial components within the FAA and airport operations. Most applicants will attend an Aircraft Dispatchers five (5) week course and take multiple field trips to local area airline operational control centers. Upon completing the course, the student will be an expert in reading and interpreting Meteorological Terminal Aviation Routine Weather Report (METAR), Terminal Area Forecast (TAF) forecasts, and many important aviation weather maps, which are used in daily airline Flight Dispatch offices. Both Domestic and Global Navigation Systems are covered thoroughly, as well as the North Atlantic Track System (NATS). NOTAMs and Pilot Reports are also covered during the course.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? No
- Renewal required? No
What is the best certification for a passenger service agent?
The best passenger service agent certification is Travel and Tourism Professional (TTP). The Travel and Tourism Professional (TTP) is awarded by the International Air Transport Association. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this passenger service agent certification:
- To become a certified Travel and Tourism Professional (TTP), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 2 year.
What certifications can impact a passenger service agent career and salary?
The Travel and Tourism Professional certification will help you to secure a travel counselor position, which will increase your pay and career trajectory. A travel counselor's average salary is $41,443 whereas passenger service agents make an average salary of $29,675.
The most common combination of passenger service agent certifications include: Travel and Tourism Professional (TTP), Certified Travel Associate (CTA), and Aircraft Dispatcher (ADX).
Online courses for passenger service agents to earn certifications
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