Passenger service agent demographics and statistics in the US
Passenger service agent demographics research summary. Zippia estimates passenger service agent demographics and statistics in the United States by using a database of 30 million profiles. Our passenger service agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about passenger service agents after extensive research and analysis:
- There are over 9,045 passenger service agents currently employed in the United States.
- 59.5% of all passenger service agents are women, while 40.5% are men.
- The average passenger service agent age is 44 years old.
- The most common ethnicity of passenger service agents is White (46.9%), followed by Hispanic or Latino (25.8%), Black or African American (10.7%) and Asian (9.1%).
- Passenger service agents are most in-demand in Chicago, IL.
- The transportation industry is the highest-paying for passenger service agents.
- 12% of all passenger service agents are LGBT.
On this page
Passenger service agent demographics by:
Passenger service agent gender statistics
59.5% of passenger service agents are women and 40.5% of passenger service agents are men.
- Female, 59.5%
- Male, 40.5%
Passenger service agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 59.5% |
| Male | 40.5% |
Passenger service agent gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$30,285
Female income
$29,535
Passenger service agent gender ratio over time
This data breaks down the percentage of men and women in passenger service agent positions over time. Currently, 59.5% of passenger service agents are female.
Passenger service agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 26.83% | 73.17% |
| 2011 | 28.31% | 71.69% |
| 2012 | 30.04% | 69.96% |
| 2013 | 29.77% | 70.23% |
| 2014 | 29.44% | 70.56% |
| 2015 | 30.71% | 69.29% |
| 2016 | 30.23% | 69.77% |
| 2017 | 32.20% | 67.80% |
| 2018 | 33.04% | 66.96% |
| 2019 | 37.91% | 62.09% |
| 2020 | 38.29% | 61.71% |
| 2021 | 40.52% | 59.48% |
Passenger service agent related jobs gender ratio
We compared passenger service agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Passenger Service Agent | 41% | 59% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Passenger service agent demographics by race
The most common ethnicity among passenger service agents is White, which makes up 46.9% of all passenger service agents. Comparatively, 25.8% of passenger service agents are Hispanic or Latino and 10.7% of passenger service agents are Black or African American.
- White, 46.9%
- Hispanic or Latino, 25.8%
- Black or African American, 10.7%
- Asian, 9.1%
- Unknown, 6.3%
- American Indian and Alaska Native, 1.2%
Passenger service agent race
| Passenger service agent race | Percentages |
|---|---|
| White | 46.9% |
| Hispanic or Latino | 25.8% |
| Black or African American | 10.7% |
| Asian | 9.1% |
| Unknown | 6.3% |
| American Indian and Alaska Native | 1.2% |
Passenger service agent race and ethnicity over time
See how passenger service agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Passenger service agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 56.36% | 11.81% | 7.07% | 21.39% |
| 2011 | 55.01% | 11.38% | 8.50% | 21.25% |
| 2012 | 56.69% | 12.36% | 7.06% | 20.26% |
| 2013 | 53.49% | 12.39% | 8.95% | 20.45% |
| 2014 | 51.21% | 14.15% | 8.87% | 21.19% |
| 2015 | 53.23% | 12.99% | 8.92% | 20.76% |
| 2016 | 51.88% | 14.22% | 6.89% | 22.87% |
| 2017 | 47.88% | 15.13% | 7.85% | 24.73% |
| 2018 | 50.11% | 13.07% | 8.93% | 22.32% |
| 2019 | 48.87% | 13.55% | 8.45% | 24.16% |
| 2020 | 46.29% | 13.17% | 8.69% | 25.36% |
| 2021 | 46.87% | 10.65% | 9.10% | 25.81% |
Passenger service agent wage gap by race
According to our data, black or african american passenger service agents have the highest average salary compared to other ethnicities. Hispanic or latino passenger service agents have the lowest average salary at $29,970.
| Ethnicity | Salary |
|---|---|
| Unknown | $30,255 |
| White | $30,076 |
| Black or African American | $30,615 |
| Asian | $30,511 |
| Hispanic or Latino | $29,970 |
Average passenger service agent age
See how the average age of passenger service agents varies based on ethnicity and gender.
Male
Female
Passenger service agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Unknown | 42 | 39 |
| White | 46 | 50 |
| Black or African American | 39 | 48 |
| Asian | 42 | 46 |
| Hispanic or Latino | 37 | 43 |
Passenger service agent age breakdown
The average age of passenger service agents is 40+ years years old, representing 62% of the passenger service agent population.
Passenger service agent age breakdown
| Passenger Service Agent Years | Percentages |
|---|---|
| 40+ years | 62% |
| 30-40 years | 23% |
| 20-30 years | 14% |
Passenger service agent educational attainment
The most common degree for passenger service agents is bachelor's degree, with 38% of passenger service agents earning that degree. The second and third most common degree levels are high school diploma degree at 26% and high school diploma degree at 21%.
- Bachelor's, 38%
- High School Diploma, 26%
- Associate, 21%
- Diploma, 7%
- Other Degrees, 8%
Passenger service agents by degree level
| Passenger service agent degree | Percentages |
|---|---|
| Bachelor's | 38% |
| High School Diploma | 26% |
| Associate | 21% |
| Diploma | 7% |
| Other Degrees | 8% |
Passenger service agent jobs you might like
Passenger service agent wage gap by degree level
According to the data, passenger service agents with a Bachelor's degree earn more than those without, at $30,949 annually. With a Associate degree, passenger service agents earn a median annual income of $30,266 compared to $29,767 for passenger service agents with an High School Diploma degree.
| Education | Salary |
|---|---|
| High School Diploma or Less | $29,767 |
| Bachelor's Degree | $30,949 |
| Some College/ Associate Degree | $30,266 |
Passenger service agent employment statistics
Most passenger service agents work for a private in the transportation industry.
Company size where passenger service agents work
Below, you can see the size of companies where passenger service agents work.
Passenger service agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 14% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 11% |
| 1,000 - 10,000 employees | 30% |
| > 10,000 employees | 21% |
Passenger service agent jobs by company type
Employees with the passenger service agent job title have their preferences when it comes to working for a company. For instance, most passenger service agents prefer to work at private companies over public companies.
Passenger service agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 23% |
| Private | 70% |
| Government | 5% |
Passenger service agent jobs by industry
The most common industries for passenger service agents are transportation, professional and manufacturing.
Passenger service agent industry statistics
| Industry | Percentages |
|---|---|
| Transportation | 42% |
| Professional | 8% |
| Manufacturing | 8% |
| Technology | 7% |
| Fortune 500 | 6% |
| Non Profits | 4% |
| Finance | 3% |
| Government | 3% |
| Media | 3% |
| Construction | 3% |
| Telecommunication | 3% |
| Retail | 2% |
| Utilities | 2% |
| Insurance | 2% |
| Internet | 1% |
| Real Estate | 1% |
| Health Care | 1% |
| Education | 1% |
| Automotive | 1% |
| Hospitality | 1% |
Passenger service agent turnover and employment statistics
Passenger service agent unemployment rate over time
The unemployment rate for passenger service agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Passenger service agent unemployment rate by year
| Year | Passenger service agent unemployment rate |
|---|---|
| 2010 | 8.71% |
| 2011 | 7.36% |
| 2012 | 6.63% |
| 2013 | 6.48% |
| 2014 | 5.48% |
| 2015 | 4.40% |
| 2016 | 2.78% |
| 2017 | 2.66% |
| 2018 | 2.50% |
| 2019 | 3.64% |
| 2020 | 10.49% |
| 2021 | 8.25% |
Average passenger service agent tenure
The average passenger service agent stays at their job for 1-2 years, based on the 6,166 passenger service agents resumes in Zippia's database.
Passenger service agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 30% |
| 1-2 years | 32% |
| 3-4 years | 13% |
| 5-7 years | 16% |
| 8-10 years | 4% |
| 11+ years | 4% |
Passenger service agent LGBT ratio compared to similar jobs
Review the percent of passenger service agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Customer Representative | 7.19% | 220,778 |
| Card Filer | 8.60% | 366 |
| Credit Processor | 8.99% | 11,088 |
| Library Assistant | 11.16% | 1,122 |
| Passenger Service Agent | 12.37% | - |
| Staffing Assistant | 15.31% | 20,939 |
Similar passenger service agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Customer Representative | 7.19% | 220,778 |
| Card Filer | 8.60% | 366 |
| Credit Processor | 8.99% | 11,088 |
| Library Assistant | 11.16% | 1,122 |
| Staffing Assistant | 15.31% | 20,939 |
Foreign languages spoken by passenger service agents
The most common foreign language among passenger service agents is Spanish at 45.6%. The second-most popular foreign language spoken is French at 8.4% and German is the third-most popular at 5.6%.
- Spanish, 45.6%
- French, 8.4%
- German, 5.6%
- Portuguese, 4.1%
- Arabic, 4.1%
- Other, 32.2%
Passenger service agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 45.6% |
| French | 8.4% |
| German | 5.6% |
| Portuguese | 4.1% |
| Arabic | 4.1% |
| Other | 32.2% |
