Passenger Service Agent Education Requirements And Courses

Passenger service agent education requirements

Updated January 8, 2025

2 min read

Usually, passenger service agents don't need a college education. The most common degree for passenger service agents is bachelor's degree with 38% graduates, with only 26% passenger service agent graduates earning high school diploma. Passenger service agents who decided to graduate from college often finish Miami Dade College or University of Phoenix. Some good skills to have in this position include reservations, reservation system and passenger service.

Popular passenger service agent certifications include Travel and Tourism Professional (TTP), Certified Travel Associate (CTA), or Aircraft Dispatcher (ADX). To improve passenger service agent qualification and skills, we prepared some online courses to help in passenger service agent education paths.

What education do you need to become a passenger service agent?

What degree do you need to be a passenger service agent?

The most common degree for passenger service agents is bachelor's degree, with 38% of passenger service agents earning that degree. The second and third most common degree levels are high school diploma degree at 26% and high school diploma degree at 21%.

Bachelor's, 38%

High School Diploma, 26%

Associate, 21%

Diploma, 7%

Other Degrees, 8%

What should I major in to become a passenger service agent?

You should major in business to become a passenger service agent. 23% of passenger service agents major in business. Other common majors for a passenger service agent include hospitality management and criminal justice.

Business, 23%

Hospitality Management, 9%

Criminal Justice, 8%

General Studies, 6%

Other Majors, 54%

Best majors for passenger service agents

Rank	Major	Percentages
1	Business	23.2%
2	Hospitality Management	9.2%
3	Criminal Justice	7.7%
4	General Studies	5.6%
5	Aviation	5.0%

Show more common passenger service agent majors

20 best online courses for passenger service agents

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1. Airline Operations: Flight Planning and Flight Dispatch

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Airline Operations: Master the essentials of aviation - aircraft operational control and dispatch...

2. Your Customer Service Toolbox: Best Practices for Beginners

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Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

3. Zendesk for Customer Service Agents-Complete Training Course

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Learn how to use all available options of Zendesk and manage your tickets like a real PRO. This is a complete training...

4. Customer Service Foundation

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An introductory course about understanding the foundations of Customer Service...

5. Zendesk for Customer Service Agents Training Course

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How to provide great customer support using Zendesk, a course for beginners...

6. Customer Service Mastery: Delight Every Customer

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Master Customer Service using this practical customer care course...

7. Customer Service & Support For Customer Service Executives

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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

8. Customer Service

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(11,267)

How to Approach New Customers and Maintain Existing Ones...

9. Executive Travel Planning for Virtual Assistants

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Manage flights, hotels, and car services for corporate travel like a pro! PLUS travel changes during a global crisis...

10. Start Improving Customer Service

4.8

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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

11. Customer Service, Customer Support, And Customer Experience

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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

12. [2023] Customer Service 2.0: Learn Digital Customer Service

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Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

13. Fundamentals of Logistics, Supply Chain & Customer Service

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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

14. Customer Service Basics: Improve your Service now

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The basic golden rules to kickstart your service...

15. Customer Service: 6 Keys To Exceptional Customer Service

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Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

16. Customer Service Fundamentals: Putting People First

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Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

17. The Customer: Build a Customer Service Strategy (BITE SIZE)

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For you and your team to be successful in providing great customer service, start by putting your customer first...

18. Outstanding Customer Service - The Ultimate Guide!

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Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

19. Customer Service: Keep 'em coming back!

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How to give the best customer service in your industry and keep those customers raving about your business...

20. Flight Mechanics - From Theory to Certification of Aircraft

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Modeling theory, aircraft 6DOF simulation, flight dynamics, flight simulators and aircraft certification...

Average passenger service agent salary by education level

According to our data, passenger service agents with a Bachelor's degree earn the highest average salary, at $30,949 annually. Passenger service agents with a Associate degree earn an average annual salary of $30,266.

Passenger service agent education level	Passenger service agent salary
High School Diploma or Less	$29,767
Bachelor's Degree	$30,949
Some College/ Associate Degree	$30,266