How to hire a passenger service agent

How to hire a passenger service agent, step by step

Here's a step-by-step passenger service agent hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a passenger service agent job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new passenger service agent
• Step 8: Go through the hiring process checklist

What does a passenger service agent do?

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1. Identify your hiring needs

   The passenger service agent hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect passenger service agent also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of passenger service agent salaries for various roles:

   Type of Passenger Service Agent	Description	Hourly rate
   Passenger Service Agent	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$11-17
   Customer Support Coordinator	A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met... Show more	$12-25
   Agent	Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors... Show more	$9-34

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Reservation System
   • Passenger Service
   • English Language
   • Ticket Counter
   • Customer Service
   • Airline Passengers
   • International Travel
   • Wheelchair Assistance
   • Passenger Luggage
   • FAA
   • Customer Complaints
   • UM
   • VIP

   Check all skills

   Responsibilities:

   • Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
   • Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
   • Operate tugs, belt loaders, jet bridge and carts.
   • Operate tugs, belt loaders, power units, and fuel trucks.
   • Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
   • Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.

   More passenger service agent duties

3. Make a budget

   Including a salary range in the passenger service agent job description is a good way to get more applicants. A passenger service agent salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a passenger service agent in Georgia may be lower than in Minnesota, and an entry-level engineer typically earns less than a senior-level passenger service agent. Additionally, a passenger service agent with lots of experience in the field may command a higher salary as a result.

   Average passenger service agent salary

   $14.27hourly

   $29,675 yearly

   ---

   Entry-level passenger service agent salary

   $23,000 yearly salary

   Updated January 12, 2026

   Average passenger service agent salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$34,283	$16
   2	Illinois	$33,633	$16
   3	Virginia	$32,805	$16
   4	Hawaii	$31,041	$15
   5	Washington	$30,827	$15
   6	Pennsylvania	$30,344	$15
   7	Indiana	$30,277	$15
   8	New Hampshire	$29,886	$14
   9	Massachusetts	$29,831	$14
   10	North Dakota	$29,513	$14
   11	New York	$28,931	$14
   12	Colorado	$28,191	$14
   13	Oregon	$27,893	$13
   14	Texas	$27,644	$13
   15	Nevada	$27,550	$13
   16	North Carolina	$27,307	$13
   17	Maryland	$26,926	$13
   18	Ohio	$26,507	$13
   19	Wisconsin	$26,387	$13
   20	Maine	$25,275	$12

   Average passenger service agent salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	dnata	$30,484	$14.66
   2	Airport Terminal Services	$30,464	$14.65
   3	Menzies Aviation	$30,415	$14.62	81
   4	Signature Technicair	$29,912	$14.38
   5	G2 Secure Staff	$29,907	$14.38	351
   6	Worldwide Flight Services Inc	$29,743	$14.30
   7	Alaska Airlines	$29,129	$14.00	20
   8	NANA	$28,861	$13.88	5
   9	Swissport Holdings Inc	$28,846	$13.87
   10	Command Security	$28,751	$13.82
   11	Prospect Airport Services	$28,653	$13.78	38
   12	Global Aviation	$28,609	$13.75
   13	PrimeFlight Aviation Services	$28,553	$13.73	110
   14	Maximus	$28,547	$13.72	15
   15	Unifi Manufacturing	$28,465	$13.69
   16	Swift Air	$28,342	$13.63
   17	Envoy Air	$27,770	$13.35	129
   18	Aerotek	$27,628	$13.28	1
   19	Staffmark	$27,282	$13.12

4. Writing a passenger service agent job description

   A job description for a passenger service agent role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a passenger service agent job description:

   Passenger service agent job description example

   $10.00 hourly plus tips

   Employment Type

   Full Time/Part Time

   Airline Passenger Service Assistant - Full Time/Part Time

   $10.00 hourly PLUS TIPS

   Work in the dynamic Jacksonville International Airport assisting airline passengers with wheelchair service needs. Great opportunity to meet very interesting people as they travel the globe.

   Applicants must have the ability to both read and speak English.

   This job requires the ability to do a lot of walking as well as being able to converse comfortably with the customers you will be servicing.

   You will need to have a valid State ID, pass a Federal Background Check and be 18 years or older.

   Part time employees are expected to work a minimum of 3 shifts per week.

   We are looking for both part time and full-time employees.

   We do offer straight am and pm fixed shifts, all employees can expect to work one weekend shift. These are the highest paid wheelchair assistant jobs at the airport.

   We are looking for applicants that take pride in their appearance, are responsible in their attendance, are mature and that are comfortable working with passengers in the airport environment. For a number of people this job has served them well as a gateway to opportunities within the airline industry. So, if you’re just winding up your career or just winding it down we may be a good fit for your needs.

   Company DescriptionProspect Airport Services has over five decades of experience in the airline industry. With over 8,000 motivated associates and cutting-edge proprietary technology geared up at full strength every day to meet the challenges of the air transportation industry. We provide superior customer service and top-quality experiences while maintaining the highest levels of safety in everything we do. Our employees continually strive for professional excellence with a strong work ethic and integrity.

   Copy this example

   

5. Post your job

   To find the right passenger service agent for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with passenger service agents they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit passenger service agents who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your passenger service agent job on Zippia to find and recruit passenger service agent candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with passenger service agent candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new passenger service agent

   Once you've found the passenger service agent candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a passenger service agent?