Passenger service agent job description

$10.00 hourly plus tips

Employment Type

Full Time/Part Time

Airline Passenger Service Assistant - Full Time/Part Time

$10.00 hourly PLUS TIPS

Work in the dynamic Jacksonville International Airport assisting airline passengers with wheelchair service needs. Great opportunity to meet very interesting people as they travel the globe.

Applicants must have the ability to both read and speak English.

This job requires the ability to do a lot of walking as well as being able to converse comfortably with the customers you will be servicing.

You will need to have a valid State ID, pass a Federal Background Check and be 18 years or older.

Part time employees are expected to work a minimum of 3 shifts per week.

We are looking for both part time and full-time employees.

We do offer straight am and pm fixed shifts, all employees can expect to work one weekend shift. These are the highest paid wheelchair assistant jobs at the airport.

We are looking for applicants that take pride in their appearance, are responsible in their attendance, are mature and that are comfortable working with passengers in the airport environment. For a number of people this job has served them well as a gateway to opportunities within the airline industry. So, if you’re just winding up your career or just winding it down we may be a good fit for your needs.

Company DescriptionProspect Airport Services has over five decades of experience in the airline industry. With over 8,000 motivated associates and cutting-edge proprietary technology geared up at full strength every day to meet the challenges of the air transportation industry. We provide superior customer service and top-quality experiences while maintaining the highest levels of safety in everything we do. Our employees continually strive for professional excellence with a strong work ethic and integrity.

$22.00/hour

• To apply visit www.G2securestaff.com- click “Join Our Team” OR Text "G2Jobs" to 22633

Ticketing (Passenger Service) Agent

Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service.

PASSENGER SERVICE AGENT : Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. RAMP SERVICES AGENT : Responsible for providing ground support for inbound and outbound aircraft. Including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning of aircraft interiors.

Please know: We do pre-employment drug screens and all candidates must meet necessary requirements to obtain a security sensitive identification badge. In addition, you must have a valid Driver’s License and good driving record (NO DUI’S/DWI’S) in the last 3 years, and no moving violations / tickets in the last 12 months).

G2 Secure Staff is an industry leader and premier provider of support services to the airline industry in over 70 US airports today, with more than 6,000 employees nationwide!

Join us and work in the exciting and fast paced aviation industry!

NO EXPERIENCE REQUIRED!

Benefits:- Paid Vacation- Direct Deposit- Company-provided Uniforms- MasterCard Pay-cards- 401K Program - Health Insurance options- Flight Privileges

Posting of the salary range and benefits is required by law for positions located in the state of Colorado and New York City. The salary for the same or similar positions may be different in other locations based upon the cost of living or Living Wage Ordinances.

G2 is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

EOE/M/F/D/V/SO

Company DescriptionG2 Secure Staff, LLC employs aviation service professionals at 76 top traveled airports across the United States.We provide a wide range of aviation staffing and security solutions, including Terminal, Security, Aircraft Appearance, Ramp, Passenger Service, Cargo and Maintenance services. Due to experience, we have a great understanding of the aviation industry and take notice when we see an employee going above and beyond their line of work.

1. Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
2. Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
3. Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
4. The employee is require to lift and/or move up to 70 pounds or more.

Competencies

1.Teamwork Orientation

1. Stress Management
2. Ethical Conduct
3. Good Communication
4. Customer/Client Focus

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates at an airport setting (inside terminal).

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds or more.

Position Type and Expected Hours of Work

This is a part-time position, 12:00PM - 5:30PM. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).

Travel

No travel is expected for this position.

Required Education and Experience

1. High school diploma or GED.

Additional Eligibility Qualifications

1. Must exhibit exceptional customer service

1. As a condition of employment, the employee must successfully complete a background investigation.
2. Must be able to read, write and speak English and Amharic.
3. Maintain a relationship with both employees and clients

1. Must possess effective interpersonal skills with the ability to deal with all levels of personnel and the general public in a professional and effective manner.
2. Must be able to read and understand all operating and airport procedures and instructions.
3. Must be able to handle the pressure of working with high volume general public (constantly to occasionally depending on assignment)