Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookComparePart Time jobsEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Passenger service agent skills for your resume and career

Updated January 8, 2025
2 min read
Passenger service agent example skills
Below we've compiled a list of the most critical passenger service agent skills. We ranked the top skills for passenger service agents based on the percentage of resumes they appeared on. For example, 54.9% of passenger service agent resumes contained reservations as a skill. Continue reading to find out what skills a passenger service agent needs to be successful in the workplace.

15 passenger service agent skills for your resume and career

1. Reservations

Here's how passenger service agents use reservations:
  • Created/modified reservations according to passengers/operational needs.
  • Processed and confirmed passenger reservations* Answered passenger inquiries via phone and face-to-face* Verified visas, passports, and other travel documents

2. Reservation System

A reservation system is a software or computer-based system which is used to keep a record of transactions related to travel, hotel booking, tickets, cab expenses, and others.

Here's how passenger service agents use reservation system:
  • Inputted information taken from customer service, operations and reservation systems.
  • Key passenger information into the ticketing reservation system.

3. Passenger Service

Passenger service refers to organizing passengers in transportation, whether by airplane, boat, car, or bus. In addition to assisting passengers, the service also requires tracking passengers' luggage, assigning seats within the vehicle if required, scanning boarding passes and tickets, and answering any questions passengers may have.

Here's how passenger service agents use passenger service:
  • Performed all aspects of passenger service functions including preparation and issuance of tickets and itineraries.
  • Performed passenger service agent responsibilities and related problem resolution for Northwest and American Airlines.

4. English Language

Here's how passenger service agents use english language:
  • Provide exceptional service to over 300 customers daily in the Japanese and English language !

5. Ticket Counter

Here's how passenger service agents use ticket counter:
  • Completed international ticketing program in preparation for International ticket counter duties.
  • Ticket counter/Customer Service Aircraft Cleaning/Baggage Handler/ Ramp Agent Gate agent/Baggage Office Reservations/Operations/Filing

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how passenger service agents use customer service:
  • Assisted with flight management to include organizing flight operations, providing ticketing support to passengers, and providing quality customer service.
  • Received ongoing recognition from supervisors and passenger surveys for outstanding customer service and conflict resolution.

Choose from 10+ customizable passenger service agent resume templates

Build a professional passenger service agent resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your passenger service agent resume.

7. Airline Passengers

Here's how passenger service agents use airline passengers:
  • Follow supervisor/dispatchers instructions for airline passengers
  • Greeted and Checked-in airline passengers * Rescheduled passengers with flight interruptions * Produced all required business documentation

8. International Travel

Here's how passenger service agents use international travel:
  • Required knowledge in international travel, good communication skill, computer operation, and ability for problem-solutions and decision-making.
  • Check in passengers for International travel- Verify documentation for travel - Assist with government and legal documentaries

9. Wheelchair Assistance

Here's how passenger service agents use wheelchair assistance:
  • Aided disabled passengers requiring wheelchair assistance during the boarding process and also deplaning.
  • Facilitated thousands of passengers with unaccompanied minors, wheelchair assistance, sick/elderly, and baggage handling.

10. Passenger Luggage

Here's how passenger service agents use passenger luggage:
  • Carry passenger luggage and Comply with all safety and security regulations
  • Handled passenger luggage and performed superior service.

11. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how passenger service agents use faa:
  • Maintained safety during ramp operations through oversight of FAA procedures during loading/unloading passengers/aircraft process from the ramp and/or tarmac area.
  • Briefed passengers on safety requirements and supervised deployment of FAA regulations.

12. Customer Complaints

Here's how passenger service agents use customer complaints:
  • Assist customers professionally and patiently Resolve customer complaints professionally Communicate with ground and aircraft personnel efficiently
  • Created targeted training materials and responded to customer complaints/issues, including irate call escalations.

13. UM

Here's how passenger service agents use um:
  • Checked in passengers baggage Assisted passengers on arriving international flights Assisted unaccompanied minors (UM) Verify passengers departure documentation

14. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how passenger service agents use vip:
  • Assisted and escorted VIP's, ill, handicapped, elderly, injured and unaccompanied minors who needed special assistance.
  • Assist VIP, affluent or high profile customers, and passengers with special needs on a day to day basis.

15. Fee Calculation

Here's how passenger service agents use fee calculation:
  • Manage passenger baggage processing, including handling and fee calculation.
  • Manage passenger baggage processing includinghandling and fee calculation if applicable.
top-skills

What skills help Passenger Service Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of passenger service agent skills to add to your resume

Passenger service agent skills

The most important skills for a passenger service agent resume and required skills for a passenger service agent to have include:

  • Reservations
  • Reservation System
  • Passenger Service
  • English Language
  • Ticket Counter
  • Customer Service
  • Airline Passengers
  • International Travel
  • Wheelchair Assistance
  • Passenger Luggage
  • FAA
  • Customer Complaints
  • UM
  • VIP
  • Fee Calculation
  • Customer Inquiries
  • TSA
  • International Flights
  • Domestic Flights
  • Ticket Sales
  • Air Travel
  • Computer System
  • Check-In Process
  • Passenger Check-In
  • Issue Tickets
  • Seat Assignments
  • Baggage Service
  • Computer Keyboards
  • Direct Passengers
  • Baggage Claims
  • Belt Loaders
  • Flight Schedules
  • Amadeus
  • Flight Arrivals
  • Domestic Travel
  • Outbound Flights
  • PSA
  • Direction Assistance
  • Thai
  • Check-In Procedures
  • Upselling
  • Irregular Operations
  • Aircraft Movement
  • Inbound Flights
  • Passenger Complaints
  • Public Address Announcements
  • JFK
  • Flight Departures

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs