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Top 50 Passenger Service Agent Skills

Below we've compiled a list of the most important skills for a Passenger Service Agent. We ranked the top skills based on the percentage of Passenger Service Agent resumes they appeared on. For example, 28.2% of Passenger Service Agent resumes contained Transport Passengers as a skill. Let's find out what skills a Passenger Service Agent actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Passenger Service Agent

1. Transport Passengers
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high Demand
Here's how Transport Passengers is used in Passenger Service Agent jobs:
  • Interact with passengers, transport passengers to baggage claim or connecting flights and meet the needs they want to be done.
  • Transport passengers quickly and safely through security check points and to other terminals.
  • Transport passengers to the connecting gates by wheelchair in a timely manner.
  • Transport passengers utilizing a wheelchair safely to/from the aircrafts.

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2. Customer Baggage
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high Demand
Here's how Customer Baggage is used in Passenger Service Agent jobs:
  • Demonstrated safety and loss prevention awareness in the supervision of customer baggage.
  • Loaded and unloaded the customer baggage.

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3. Passenger Check-In
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high Demand
Here's how Passenger Check-In is used in Passenger Service Agent jobs:
  • Assisted agents with all daily operation procedures and worked independently during high volume passenger check-in.
  • Performed administrative duties including passenger check-in using airline software.
  • Provided assistance with passenger check-in.
  • Processed reservations, performed passenger check-in, flight preparation and close out, answered passenger concerns and provided professional customer care.
  • Worked in a team based environment to accomplish timely passenger check-in at ticket counters, departures, and arrival gates.
  • Performed customer service in passenger check-in, reservation, immigration, custom, and boarding procedure
  • Conducted passenger check-in and boarding procedures; assisted passengers with connecting flights and airport procedures.
  • Carry out 20 to 40 passenger check-in in an hour during peak travel times.
  • Used computers for various applications such as database management and to passenger check-in.
  • Assist disabled passengers Manage passenger check-ins Assist passengers in the handling of luggage
  • Started processing passenger check-ins unsupervised in less than 1 month
  • Assisted in passenger check-in and boarding.
  • Conduct passenger check-in Prepare and issue ticket and boarding passes Assist pre-boarding passengers and provide information on flight schedules and routes.
  • Air Senegal International, Dakar, Senegal Flight setup, passenger check-in and flight close out.
  • Lead Passenger Service Agent Operations of Jet bridge Passenger check-in-counter
  • Lead Passenger Service Agent Baggage claim Passenger check-in-counter
  • Ground handling international fights Public relations Passenger check-in-counter
  • Flight Setup Passenger Check-in & Flight Close-Out Announced Public Details and Coordination Provides assistance for all customer inquiries

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4. Flight Arrivals
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high Demand
Here's how Flight Arrivals is used in Passenger Service Agent jobs:
  • Responded to telephone inquiries and provided information on flight arrivals and departures.
  • Assisted cabin crew supervisors and flight deck crews with flight arrivals and departures.
  • Acknowledged all Customs and Immigration data pertaining to flight arrivals and departures.
  • Responded to phone inquiries and provided flight arrivals and also departures.
  • Provide information on flight arrivals and departures.
  • Announced all flight arrivals and departures.
  • Assist in flight arrivals and departures.
  • Monitor jet bridge for flight arrivals and departures Served as a ramp and operational agents as needed.

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5. Airline Tickets
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high Demand
Here's how Airline Tickets is used in Passenger Service Agent jobs:
  • Handled computer system to generate flight reservations and issue boarding passes as well as airline tickets.
  • Make reservations, sell and issue airline tickets.
  • Sell airline tickets, do exchanges and refunds.
  • Issued passengers airline tickets and boarding passes.
  • Issued air itineraries and airline tickets.
  • Checked in passengers and baggage for flights Assigned/reassigned seating for passengers Handled monetary transactions Processed airline tickets
  • Translate Verify passport Make boarding announcements Sell airline tickets

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6. Customer Service
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high Demand
Here's how Customer Service is used in Passenger Service Agent jobs:
  • Provided superior customer service in rescheduling passengers of delayed flights.
  • Provided customer service and needed information to passengers.
  • Rewarded with special recognition for excellent customer service.
  • Extended customer service and information to passengers.
  • Assisted high-end clientele with top quality customer service and troubleshot any problems that may have materialized.
  • Provide appropriate customer service to passengers dealing with a wide variety of travel problems.
  • Provided customer service to passengers on a daily basis to assist with travel issues.
  • Functioned as Ticket Sales Agent, Boarding Agent, and Customer Service Representative.
  • Assist in locating lost bags for passengers and provide excellent customer service.
  • Provide world class customer service to VIP's and people of importance.
  • Supervised the customer service team in handling multiple complex situations.
  • Provide customer service to passengers and handle reservation concerns.
  • trained as a baggage service agent and assisted passengers with luggage issues; customer service.
  • Solve in a timely manner any customer service issues.
  • Completed Customer Service Operations Training and OJT.
  • Assist elderly and disabled passengers throughout airport Comply with all safety and security regulations Provide quality customer service to all passengers
  • Ticket Counter/Customer Services Assisting customer, selling tickets and checking baggage Gate Agent-assist in boarding and uploading passenger
  • Gate Supervisor Ticketing Agent for Virgin Atlantic Airlines Customer Service Representative
  • Check in passenger with information regarding passport Weight luggage's and give information Make announcement at the gates Customer service
  • Dispatch gates out to the employees for the incoming plane Skills Used Great customer service skills Dispatcher

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11,825 Customer Service Jobs

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7. Ticket Counter
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high Demand
Here's how Ticket Counter is used in Passenger Service Agent jobs:
  • Ticket Counter/Gate/Ramp, Load Luggage Birmingham Airport
  • Provide assistance and customer services at the ticket counters, baggage claim, arrival and departure, and making boarding.
  • Provided assistance to passengers at the ticket counter, gate and baggage areas, and concourse of the airline.
  • Check passenger baggage and places bag tags on them at the ticket counter for appropriate destination.
  • Worked in all areas of passenger services including ticket counter, gates and baggage service.
  • Provided assistance and related customer services at the ticket counter, and gate.
  • Check in passengers at the ticket counter and ensure proper handling of luggage.
  • Provided passenger assistance, customer service at ticket counter and gate areas.
  • Worked at the ticket counter, baggage service, and gate
  • Perform all airport functions of the ticket counter and gates.
  • Work with various Airlines checking in passengers at ticket counter.
  • Greeted and checked in passengers at the ticket counter.
  • Check passengers in at ticket counter and gate.
  • Process passenger ticket and baggage at ticket counter.
  • Provide daily gate and ticket counter passenger service.
  • Performed ticket counter and gate agent duties.
  • Ticket Counter Check-In for departing charter flights.
  • Ticket counter, gate and ramp services
  • Ticket counter, gates and ramp Participated in screenings of potential food vendors including forecasting yearly budget
  • Check in passengers at ticket counter Boarding for departure flights Cashier Gate Assistant Arrivals Lead Cabin Clean Crew

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150 Ticket Counter Jobs

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8. Departure Information
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high Demand
Here's how Departure Information is used in Passenger Service Agent jobs:
  • Provide accurate gate information, flight arrival and departure information.
  • Announced arrival and departure information, using public-address system.
  • Announce arrival and departure information using public address systems.
  • Provide accurate gate, flight arrival and departure information, as well as answer general inquires.
  • Announced arrival and departure information, using public address systems both in English and Spanish.
  • Advise carrier's control center the required departure information.

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138 Departure Information Jobs

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9. Travel Arrangements
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high Demand
Here's how Travel Arrangements is used in Passenger Service Agent jobs:
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Assigned as passenger service agent assisting more than 100 passengers daily with travel arrangements.
  • Visited the Secondary to coordinate travel arrangements for passengers who were denied US entry.
  • Assisted in the disembarking and travel arrangements for incoming passengers.
  • Check passports to determine foreign travel arrangements.
  • Helped passengers with translations for immigration and filling out forms Going above and beyond to help passengers with their travel arrangements
  • Deal with passenger enquiries and help to resolve problems, which may involve finding alternative travel arrangements.

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10. VIP
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high Demand
Here's how VIP is used in Passenger Service Agent jobs:
  • Helped in ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs.
  • Assured high quality of service for VIPs and appropriate support for passengers with special needs, family, children and pets.
  • Assist VIP, affluent or high profile customers, and passengers with special needs on a day to day basis.
  • Provide aid to passengers requiring special assistance including unaccompanied minors and special escorting for VIP guests.
  • Assist passengers through arrivals and check-in processes, including passengers with special needs and VIP passengers.
  • Ground Screening/Service Coordinator responsible for private security screening for private VIP and ADHOC flights.
  • Greet VIP visitors, work with client staff to ensure visitor needs are addressed.
  • Provided customer services for VIPs, unaccompanied minors and connection passengers as required.
  • Assist passengers at the Lounge in the airline's VIP passenger lounge.
  • Perform host/hostess duties when at the airline VIP lounge.
  • Lounge services; special passenger and VIP services.
  • Organize VIP services for our high end customers.
  • Provided Customs and Immigration assistance for VIP passengers.
  • Managed the VIP Lounge for Singapore Airlines.
  • Attend VIP passenger at the Admirals Club.
  • Meet and assist VIP with critical documentation.
  • Handled baggage service and processing, terminal and gate check-in processing, handling of VIPs, and jet way operations.
  • Assist business ans first class and VIP passangers.
  • Check in passengers in a timely and professional manner Baggage transfers to connecting flights Escort VIP passengers to Airline Lounge
  • United States Responsible for check-in/ boarding passengers Performed translation duty for immigration/ customs Handled telephone and in- person claims Supervised VIP lounge

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15 VIP Jobs

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11. International Flights
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high Demand
Here's how International Flights is used in Passenger Service Agent jobs:
  • Computerized check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
  • Inspected and verified passenger documentation for customer traveling on domestic and International flights.
  • Assisted passengers on arriving and departing domestic/international flights i.e.
  • Checked passenger documents for outbound international flights.
  • Greeted passengers on arriving international flights.
  • Document verification for international flights.
  • Manage a team and assign positions to ensure, both commercial and international flights get assistance with wheelchair services and security.
  • Work all flight situations like: oversold flights, weight restrictions, international flights, canceled and delayed flights.
  • Assisted passengers on arriving international flights through Customs and Immigration and through baggage claim.
  • Assist passengers on arriving through international flights; provide quality customer service.
  • Provide check-in and arrival services to customers on international flights.
  • Assist passengers on arriving international flights 9.
  • Check in passengers going on international flights.
  • Make alternate arrangements for passengers owing to flight cancellation and processed refund as required Booked domestic and international flights for travelers
  • Gate Coordinator In charge of organizing and expediting International flights.
  • Designate seats assignments Match Manifest to on board count Verify Documents for international flights.
  • Checked in passengers baggage Assisted passengers on arriving international flights Assisted unaccompanied minors (UM) Verify passengers departure documentation
  • Greet and check-in passengers Check-in passenger baggage Assist passengers on arriving international flights Documentation for all international departures
  • Greeted and checked-in airline passengers Assisted passengers on arriving international flights Checked-in passenger baggage Verified passenger departure documents
  • Greet and check-in arriving passengers Assist passengers on arriving international flights Assist unaccompanied minors (UMs) Verify passenger departure documentation

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14 International Flights Jobs

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12. Flight Interruptions
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high Demand
Here's how Flight Interruptions is used in Passenger Service Agent jobs:
  • Greeted and Checked-in airline passengers * Rescheduled passengers with flight interruptions * Produced all required business documentation
  • Rescheduled passengers with flight interruptions.
  • Assist passengers with any questions or concerns, passengers with misplaced baggage and passengers with any flight interruptions.
  • Re-booked passenger travel plans in light of flight interruptions due to weather or mechanical issues.
  • Rescheduled passengers with flight interruptions, cancels and delays.
  • Assisted passengers with misplaced baggage and flight interruptions.
  • Issued boarding passes and rescheduled passengers affected by flight interruptions or cancellations for Liat and Spirit Airlines.
  • Greeted and checked-in passengers Rescheduled passengers with flight interruptions Boarded passengers and ensured timely departure of flights Assisted passengers with lost baggage
  • Greeted and checked-in airline passengers Checked-in passenger baggage Rescheduled passengers with flight interruptions Verified passenger departure documents

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1 Flight Interruptions Jobs

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13. Public Address Announcements
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high Demand
Here's how Public Address Announcements is used in Passenger Service Agent jobs:
  • Gate in Charge, makes public address announcements.
  • Make public address announcements as required.
  • Make public address announcements as required Direct passengers to various gates, process passenger from the check-in to the boarding-stage.
  • Direct passengers through Customs, Immigration, and Quarantine, as required Make public address announcements as required.
  • Make public address announcements, general preboard, final and delay.

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1 Public Address Announcements Jobs

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14. Flight Information
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high Demand
Here's how Flight Information is used in Passenger Service Agent jobs:
  • Verify documentation for international and domestic flights and accurately enter flight information into airport manager systems.
  • Communicated flight information and passenger boarding instructions using a loudspeaker.
  • Provided connecting flight information and direction assistance.
  • Deliver podium announcements concerning flight information.
  • Provided accurate flight information to passengers.
  • Recorded and updated flight information.
  • Assisted with the arrivals/departures of international flights and provided connecting flight information to the flight crew (as needed).
  • Communicated with passengers, including greeting, providing flight information, ticketing, clubhouse/lounge services, and flight control.
  • Provided connecting flight information and direction assistance and knowledge of all United Airlines procedures and policies to guide customers.
  • Keep a well-groomed appearance, a punctual schedule and up-to-date knowledge of flight information.
  • Provided reservation check-in, ticket sales, flight information, and gate information.
  • Support the back-office about the flight information and keep records.
  • Assist customer with flight information at the counter.
  • Provide flight information and departure to passengers.
  • Greet passengers and verified flight information.
  • Verify travelers departure documentation, provide flight information and assist with directions.
  • Air Wisconsin Airlines Communicates with passengers which includes greeting, provide flight information, ticketing, boarding, and gate information.
  • Coordinated with other airport vendors regarding specific flight information Was responsible for all flight movement messages in and out.
  • Notified CBP,FSS and Gate Control for the inbound flight information.
  • Coordinate with other airport vendors regarding specific flight information (i.e.

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10 Flight Information Jobs

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15. Security Procedures
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average Demand
Here's how Security Procedures is used in Passenger Service Agent jobs:
  • Follow and enforce airport security procedures.
  • Assisted with check-in, boarding/deplaning, ticketing and baggage service, security procedures and customs.
  • Verified passengers where cleared to fly based on TSA and Homeland security procedures.
  • Have a thorough knowledge of emergency and security procedures on property.
  • Dispatch flights following all safety and security procedures created by Copa Airlines and FAA.
  • Check in passengers Do boarding announcements Board/De-Board Planes As GSC, make sure that security procedures are followed.
  • Performed security procedures Verifying travel arrangement Indexing of documents and luggage for travel Overseeing flight huddle Responsible for team members performance

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4 Security Procedures Jobs

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16. Wheelchair Assistance
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Here's how Wheelchair Assistance is used in Passenger Service Agent jobs:
  • Transported airline passengers requiring wheelchair assistance or passengers with disabilities to departure destinations carefully and courteously.
  • Aided disabled passengers requiring wheelchair assistance during the boarding process and also deplaning.
  • Transported airline passengers requiring wheelchair assistance to departure destinations.
  • Full range of customer service functions such as bags size, weight, oversize, and providing wheelchair assistance.
  • Facilitated thousands of passengers with unaccompanied minors, wheelchair assistance, sick/elderly, and baggage handling.
  • Provide prompt and efficient service to our airline clients and their passengers requiring wheelchair assistance.
  • Worked giving wheelchair assistance, bag pulling and worked with Iberia
  • Call for wheelchair assistance if needed for the passenger.
  • Provide wheelchair assistance to passengers.
  • Conducted Wheelchair assistance and baggage handling with tens of hundreds of passengers everyday.

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36 Wheelchair Assistance Jobs

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17. UM
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average Demand
Here's how UM is used in Passenger Service Agent jobs:
  • Verify that passengers are in possession of valid tickets and travel documentation for their intended destination.
  • Reviewed/validated required travel documentation to ensure passengers met requirements for travel eligibility.
  • Verified departure documents and communicated clearly and politely with customers.
  • Ensured travel documents were sufficient to meet international requirements.
  • Inspected and verified passengers' documentation.
  • Verified passengers' departure documentation.
  • Confirm and validate travel documentation.
  • Gate lead responsibilities such as; coordinate boarding procedures, announcements, boarding times, and final flight closing documentation.
  • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
  • Meet & greet passengers, check in, check proper travel documents, etc.
  • Checked passenger travel documentation in accordance with the rules of country of destination.
  • Answered passenger inquiries regarding the flight, ticket irregularities and flight documents.
  • Assist with and complete and submit passengers' immigration and customs documents.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Assure that documents and payment are correct.
  • Summarized transactions clearly and concisely and gives passenger clear and appropriate directions to next step.
  • handle large numbers of passengers from all nationalities, cultural backgrounds and walks of life.
  • Detailed Responsibilities: Check in passenger, checking of travel documents.
  • Check guests in using SABRE software verifying offical travel documents.
  • Check in passengers Board passengers Data entry Verify travel documents

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18. Reschedule Passengers
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Here's how Reschedule Passengers is used in Passenger Service Agent jobs:
  • Assist unaccompanied minors and reschedule passengers with flight interruptions.
  • Reschedule passengers affected by flight interruptions or cancellations.
  • Reschedule passengers who encounter aircraft flight interruptions.
  • Reschedule passengers with aircraft interruptions.
  • Issue boarding passes with seat selection for each passenger and reschedule passengers affected by flight interruptions or cancellations.
  • Helped passenger with special needs, announce arrivals and departures reschedule passengers and proclaim.
  • Make public address announcements Reschedule passengers affected by flight interruptions and/or cancellations.
  • Reschedule passengers with flight interruptions Assist passengers on arriving international flights
  • Inspect and verify passenger documentation * Issue boarding passes and reschedule passengers affected by flight cancellations.

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1 Reschedule Passengers Jobs

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19. FAA
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average Demand
Here's how FAA is used in Passenger Service Agent jobs:
  • Maintained safety during ramp operations through oversight of FAA procedures during loading/unloading passengers/aircraft process from the ramp and/or tarmac area.
  • Verified travel documents and followed FAA Safety Travel Regulations.
  • Prepared monthly reports to corporate offices for air cargo, station training and FAA Compliance checklist.
  • Audited acceptance and loading of hazardous and dangerous goods to comply with FAA regulations.
  • Ensured ongoing safety and security programs in compliance to FAA and airport regulations.
  • Conducted ground security screenings for airport and aircraft to maintain FAA regulations.
  • Prepare and close out flights within airline and FAA regulations.
  • Ensured FAA, Company and airport regulations were followed.
  • Followed current FAA and TSA regulations for safety and security
  • Evaluated individual luggage's in correlation with FAA standards.
  • Briefed passengers according to company and FAA requirements.
  • Finalize Post Departure paperwork per FAA guidelines.
  • Ensured passengers complied with FAA regulations.
  • Comply with DOT, FAA, and FCC regulations.
  • Supervised and conducted ASIG training to create boarding passes for all flights, following both FAA and TSA rules and regulations.
  • Briefed passengers on company and FAA requirements, complying with customs, immigration and cabotage laws on international traveling.
  • Cleaned aircrafts ensuring 100% compliance with FAA standards and preparing aircraft for next flight.
  • Ensured all regulations, and safety precedures are followed according to FAA standards.
  • Assist in de-icing of aircraft to United Airlines and FAA regulations.
  • Check in passengers and crew Provide customer service Ensure faa compliance Ensure sida qualification

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2 FAA Jobs

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20. TSA
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average Demand
Here's how TSA is used in Passenger Service Agent jobs:
  • Maintained TSA security requirements during all passenger interactions.
  • Work closely with and maintain professional relationships with other airline carriers and government agencies (TSA and US Customs).
  • Assisted physically disabled and unaccompanied minors with appropriate documents through TSA, boarding gate and inside plane.
  • Escort VIP passengers to their gate following rules and regulations from TSA, DHS and FAA agencies.
  • Update files and database records with passenger information, flight changes, and new TSA policies.
  • Escort wheelchair passengers and unaccompanied minors with parents through TSA and down to the gate.
  • Inquired passengers on luggage content, weight and safety precautions based on TSA regulations.
  • Serve as a Ground Security Coordinator responsible for enforcement of all TSA security directives.
  • Coordinate with the Port Authority and TSA/ Customs for smooth and safe airport operations.
  • Comply and enforce all TSA and military guidelines for passenger movement.
  • Follow all TSA, FAA and carrier guidelines as applicable.
  • Operated air terminal X-ray machines and enforced all TSA requirements.
  • Assisted with CBP and TSA when inspecting the aircraft.
  • Checked TSA for late passengers.
  • Comply with all DOT, FAA and TSA regulations.
  • Air China / Lufthansa Positively assisted passengers at counter, self service machine and TSA security entry and airline gate.
  • Adhere to safety regulations, and work with U.S Customs and TSA.
  • Manifested passenger, palletized baggage, and perform TSA Gating procedures.
  • Organize the lines in the Checkpoint TSA 4.
  • Verify the TSA pre-check line, Priority Line and Checkpoint Center 7.

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62 TSA Jobs

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21. Flight Crew
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Here's how Flight Crew is used in Passenger Service Agent jobs:
  • Communicate pertinent information to Flight Crew personnel.
  • Coordinated hotels and transportation for overnight flight crews
  • Lead a team of 20-25 gate-agents, as well as overseeing maintenance staff, baggage, and flight crews.
  • Execute all duties related to proactively greeting customers and interacting with flight crews, agents and vendors.
  • Interacted with the Flight Crew to assist passengers with connecting flight, boarding card and baggage issues.
  • Worked with the Officers at the Arrival terminal to ensure safe arrival of the Flight crew.
  • Assisted flight crew checks, ensuring aircraft interior is fully prepared and maintained for boarding initiation.
  • Coordinated with the Flight Crew for safe, timely, orderly boarding and other flight requirements.
  • Communicate with pilots / flight crews, dispatch and airport operations on a daily basis.
  • Accompany aircraft as a member of the flight crew to monitor and handle cargo in flight
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors.
  • Boarded passengers onto their flight, interacting with flight crew, especially the pilot.
  • Worked in team with representatives of airlines, flight crew members, represented airlines.
  • Verify with flight crew that the number of passenger boarded matches the manifest.
  • Communicate with flight crew on ground and via ground to air radio.
  • Delivered comprehensive support to passenger check-in process and flight crew services.
  • Inform flight crew with any specials and changes to flight.
  • Operated jet bridge and interacted with flight crew members.
  • Provide required documents to flight crew.
  • Assisted flight crew with any concerns before flight.

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18 Flight Crew Jobs

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22. Ticket Sales
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average Demand
Here's how Ticket Sales is used in Passenger Service Agent jobs:
  • Reconciled daily ticket sales reports and monthly ticket inventory.
  • Ticket sales/Reservations check in using computer terminal.
  • Checked passport and traveling documents, air ticket sales, and routed and/or connected flights to different destinations.
  • Assist United Airlines customers with ticket sales, check-in, flight boarding, and ticket re-booking when necessary.
  • Motivated and lead ticket sales agents, provided on the job training and gave feedback on performance.
  • Provide customer service and orientation to travelers, air ticket sales, reservations, and changes.
  • Handled ticket sales to air passengers, assisting them with trip information and logistics.
  • Described product to customers and accurately explained details and care of ticket sales.
  • Ticket counter: Checked in passengers and processed ticket sales.
  • Ticket Sales Agent, Gate agent, Instructor, Special assignments
  • Ticket sales/reservations by phone and face to face clients.
  • Ticket sales, check-in passengers, Baggage Claim.
  • Provided ticket sales and quote published fares.
  • Maintain and record ticket sales including cash.
  • Provide exceptional customer service with ticket sales and baggage handling Operate ground service equipment while following standard safety procedures
  • Provided support to customers in regards to ticket sales, luggage checks and boarding to ensure an efficient and positive experience.
  • Ticket sales, Reservations, check in)
  • Ticket sales/ cashier Check-in customers for respective flights Flight/ dispatch/arrivals/ramp
  • Ticket sales, issuing boarding passes, checking in luggage, providing boarding information, rebooking passengers, boarding aircraft.
  • Load and unload passengers and luggage Ticket sales Security Runway work

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1 Ticket Sales Jobs

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23. Special Assistance
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average Demand
Here's how Special Assistance is used in Passenger Service Agent jobs:
  • Helped passengers requiring special assistance and examined boarding tickets to guide passenger to specified loading area.
  • Provide special assistance to disabled passengers, and personally escort unaccompanied minors.
  • Make all necessary arrangements for accommodating passengers who require special assistance.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Assisted passengers requiring special assistance to board and depart conveyance
  • Determined special assistance needs of passengers.
  • Handle passengers requiring special assistance.
  • Responded to Commercial flight passengers needing special assistance; to include ill, handicapped, elderly, injured and small children.
  • Assisted and escorted VIP's, ill, handicapped, elderly, injured and unaccompanied minors who needed special assistance.
  • Greeted and checked-in airline passengers and luggage's, Provided boarding or disembarking assistance to passengers needing special assistance.
  • Attend to ill, handicapped, elderly, injured and small children traveling alone who need special assistance.
  • Handled passengers needing special assistance such as disabled passengers, parents with infants, and so forth.
  • Work in team to lift passengers that require special assistance in and out of aircraft seat.
  • Handled passengers requiring special assistance, such as disabled passengers, parents with infants, etc.
  • Handled passengers requiring special assistance such as disabled passengers, unaccompanied minors, etc.
  • Work at the JFK International Airport and responds to passengers needing special assistance.
  • Issue and check tickets and travel documents and handle passengers requiring special assistance.
  • Assisted passengers requiring special assistance to board or depart the aircraft.
  • Determined special assistance needs of passengers, unaccompanied children calming and reassuring nervous passengers.
  • Provide special assistance for people travelling with children.

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4 Special Assistance Jobs

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24. Fee Calculation
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Here's how Fee Calculation is used in Passenger Service Agent jobs:
  • Manage passenger baggage processing, including handling and fee calculation.
  • Manage passenger baggage processing includinghandling and fee calculation if applicable.
  • Issued boarding passes, managed passengers baggage including handling and fee calculation if applicable.
  • Provide good customer service to passengers' Verified Passengers' passports Manage passenger baggage process including handling and fee calculation if applicable

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25. Check-In
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Here's how Check-In is used in Passenger Service Agent jobs:
  • Conducted primary passenger and document verification at the check-in counter and curbside check-in.
  • Computerized check-in of passenger and verify documentation for international and domestic travel.
  • Utilized bilingual skills by assisting passengers with check-in and proper immigration procedures.
  • Computerized check-in of passengers for international travel.
  • Worked as a member of a team to accomplish timely passenger check-in at ticket counters and departure/arrival gates.
  • Coordinated with passengers to purchase tickets, check-in, board flight in a computer based reservation program.
  • Conduct appropriate screening of international travel documents in the check-in process in compliance with FAA regulations.
  • Trained new employees in the check-in, gate, departures, and arrivals departments.
  • Provide check-in assistance and boarding pass for passengers checking and acceptance of passenger luggage.
  • Assisted passengers with check-in procedures, including tagging baggage and issuing boarding passes.
  • Processed check-in, aircraft boarding, deplaning and assisted in baggage service.
  • Accept check-in and carry-on baggage to ensure compliance with company requirements.
  • Assist passengers with check-in, arrivals and boarding process.
  • Accepted baggage for check-in and collected baggage charges.
  • Job Responsibilities: Check-in functions: Examined and inspected documents and credentials for passengers international travel.
  • assist passengers with baggage payments, check-in for departure and connection Flights, baggage claims, train new personnel as needed.
  • Provide check-in assistance, ticketing changes, rebooking of itineraries and special service request for passengers.
  • Cashier Check-in passengers, Boarded flights
  • Job responsibilites include check-in services, gate services, arrival-departure services, lounge services.
  • Assist passengers with check-in .Prepare pre-flight paperwork for all flights .Duties as assigned by supervisor

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26. Seat Assignments
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Here's how Seat Assignments is used in Passenger Service Agent jobs:
  • Designate seat assignments according to passengers specific needs.
  • Front counter: greeted passengers, issued tickets, provided seat assignments, checked in passenger luggage, and re-booked passengers.
  • Verify seat and designate seat assignments, ensure correct boarding passes are provided to each passenger for the assigned charter flight.
  • Worked at arrival and departure gates assisting passengers with additional check-in requirements, seat assignments, changes to itineraries.
  • Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades.
  • Assist passengers in areas of ticketing, seat assignments, safety precautions, and security measures.
  • Assisted customers with flight scheduling, seat assignments, baggage checking, visa and travel documentation.
  • Delivered special services requests, such as specific seat assignments, special meals, etc.
  • Verify passenger documentation, designate seat assignments and issue boarding passes for flights.
  • Issued boarding passes and seat assignments with specified time for boarding at departure.
  • Make and/or change reservations and seat assignments when needed and upon request.
  • Seat assignments and boarding pass collection and arrival procedures.
  • Updated passengers with their flight status and seat assignments.
  • Greeted, checked-in and provided gate services Designated seat assignments for international airline passengers using reservation and ticketing software.
  • Facilitated in designating seat assignments Administered matching manifest to in-board count.
  • Prepared conductors manifest and notification of seat assignments.

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14 Seat Assignments Jobs

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27. Service Aircraft
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Here's how Service Aircraft is used in Passenger Service Agent jobs:
  • Ticket counter/Customer Service Aircraft Cleaning/Baggage Handler/ Ramp Agent Gate agent/Baggage Office Reservations/Operations/Filing
  • Operate gate and ramp as well as service aircraft for an on-time departure.
  • monitor all flights, push back aircraft for departure, service aircraft, and complete all paperwork for pilots.
  • Service aircrafts during turn flights and overnight grounded flights.
  • Service aircraft as needed (aircraft lavatories, portable water, window wash, de-icing and commissary items.
  • Liscenced operater for jetway/ jetbridge to service aircrafts in turn around.

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19 Service Aircraft Jobs

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28. Outbound Flights
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Here's how Outbound Flights is used in Passenger Service Agent jobs:
  • Validated documents (Visas/Passports) to ensure the federal security of international outbound flights.
  • Monitor inbound/outbound flights in preparation for abnormal circumstance response.
  • Check in passengers, control flights, assisted passengers, ramp coordinator, ticket sales, inbound and outbound flights.
  • Confirmed and checked in passengers at the ticket counter and issued boarding passes for outbound flights.
  • Perform Light office such as sending telex to other stations, and preparing for the incoming/outbound flights
  • Coordinated passenger, flight and ramp services personnel for inbound and outbound flights.
  • Assist passengers in need of wheelchair on inbound and outbound flights.
  • Operated the jet bridge for both inbound and outbound flights.
  • Operated vehicles and equipment for inbound and outbound flights.
  • Meet inbound and outbound flights to provide services.
  • Worked inbound and outbound flights for United Airline
  • Meet inbound flights and dispatch outbound flights.
  • Board international and domestic outbound flights.
  • Meet Inbound Flights & Board Outbound Flights.
  • Inspected U.S. customs clearing documents related to international inbound and outbound flights - Provide appropriate service to transit passengers
  • Gate agent All activities for arriving and outbound flights.
  • Operate jetbridge for inbound and outbound flights.
  • Clear inbound and outbound flights with U.S CBP.
  • Apply airline regulations which may involve charging excess baggage or upselling.Clear both inbounf inbound and outbound flights with inmigration.
  • Keep passengers informed about their flights Boarded and deplaned aircrafts Supervised and assigned agents to inbound and outbound flights Trained agents Ticketing

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29. Flight Schedules
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Here's how Flight Schedules is used in Passenger Service Agent jobs:
  • Remain focused on customers and give accurate and detailed information regarding flight schedules.
  • Provide passengers with detailed information regarding flight schedules and resolve passenger conflicts.
  • Answered customers' inquiries regarding flight schedules, fares, space availability for particular flights and miscellaneous questions.
  • Disseminated travel information on flight schedules, routes, air movement requirements, and baggage restrictions.
  • Direct passengers to correct boarding area, using passengers manifest, seating chart and flight schedules.
  • Answer customer inquiries regarding flight schedules, fares, space availability, etc.
  • Interpret flight schedules and gate information as well as last minute changes.
  • Make announcements related to flight schedules, delays, connecting flights.
  • Announce flight schedules and timings on public address systems.
  • Assist customers with flight schedules.
  • Answer customers inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
  • Answered inquiries about flight schedules and fares, figure fares and handled payments.

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8 Flight Schedules Jobs

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30. Communication
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Here's how Communication is used in Passenger Service Agent jobs:
  • Achieved superior customer satisfaction through customer correspondence to minimize customer complaints by constant communication and verifying service with the passenger.
  • Collaborated on process mapping/problem point resolution committee for Star Alliance O'Hare focusing on logistics/communication between terminals and airlines.
  • Worked in an Operations environment to facilitate communication between departments.
  • Performed operational functions including Planner to Ground Communication.
  • Provided consent communication with passengers about flight status.
  • Facilitated communication between various personnel.
  • Operate and maintain ground and gate equipment and vehicles, service the aircraft, and remain in communication with flight operations.
  • Facilitated communications with ground and aircraft personnel in order to assist planes with flight departures and landing services.
  • Maintained a high standard of communication and direction for the safety of passengers, crew and airport.
  • Close communication with flight attendants and operations as it relates to flights and security reason.
  • Maintain line of communication with passengers unable to locate lost items.
  • Radio and verbal communication with train crews.
  • Assisted customers during flight irregularities, co-ordinating communication with affected passengers to ensure passenger experience remains positive.
  • Clean aircraft to the standard of the airlines -Ensured proper care of passenger with good customer service and communication skills.
  • Served as the central communications hub, greeting passengers and providing all manner of information per needs of passenger.
  • Provide customers with excellent service through clear and concise communications skills with checking-in, tagging/handling baggage and boarding.
  • Exhibit excellent communication skills and patience under pressure AWARDS: Customer Service Representative Award 2012
  • head of hiring class Skills Used verbal communication, problem solving, customer service, math
  • Book and Rebook Flights * Board and Deboard Aircrafts * Communications/Jet bridge operator
  • Handle Lost & Found WorldTracer system Accomplishments WorldTracer Management System proficiency Skills Used Communication Team Work Problem Solving Attention to details

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852 Communication Jobs

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31. Amadeus
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Here's how Amadeus is used in Passenger Service Agent jobs:
  • Inspect and verify passenger documentation with system Amadeus.
  • Sell tickets, processes ticket changes, creates and book reservation in Amadeus system.
  • Type of software that I have knowledge in Amadeus CM and GoNow.
  • Learn how to do ticketing and work with Amadeus.
  • Worked with Amadeus/Alt a Ticketing platform for ticketing needs.
  • Worked with multiple programs like Airline Choice and Amadeus.
  • Check in passengers with Amadeus and assisted boarding.
  • Computed accurate sales reports for issuing tickets, baggage charges and date changes I learned Reservations Amadeus system
  • Use Amadeus Altea Operating System to check-in passengers traveling to Oslo, Copenhagen and Stockholm.
  • Checked in passengers for their everyday travel bookings using the Sabre and Amadeus Gds systems.
  • Utilized the GAETAN and Altea Amadeus check-in system
  • Experience and good knowledge of registration procedures and documents of a passengers in the Amadeus system (pictures).
  • Clear employees exceptions for payroll Knowledge of both AMADEUS and Deltamatic for reservations and ticketing
  • Work with Amadeus CRS, Gaetan, Altea system.

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32. Computer System
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Here's how Computer System is used in Passenger Service Agent jobs:
  • Operated airline computer system to access passenger reservation and flight status.
  • Audited daily flight logs and entered information into computer system.
  • Process ticket transactions using company computer system.
  • Entered and analyzed economic data from the flight into internal computer system to help optimize offer and minimize costs.
  • Handled computer system of the company to make flight reservations and to issue boarding passes and tickets.
  • Operate Airline computer systems to assist customers with questions or problems, including AMS.
  • Use complicated computer systems within a hectic environment in an intense customer service roll.
  • Use different computer systems to multitask to get passengers in and out.
  • Served as Gate Agent, Ticket Officer, and Computer Systems Operator.
  • Entered orders for cab reservations via computer systems upon customers' request.
  • Reserve that information by entering it into the airline's computer system.
  • Trained current staff on the new computer system.
  • Trained in the United Airlines computer system.
  • Log flight data into Apollo Computer System.
  • Experience with ARCO ticketing computer systems.
  • Train employers on new computer system.
  • Worked with multiple computer systems.
  • Complete claim forms related to lost, damaged or unclaimed baggage; operated the computer system used for tracking baggage.
  • Ensured cabin seating aligned with passenger counts Proofed flight logs and entered information into computer system Managed cash receipts financial records.
  • Checked passengers' in Handled luggage Used time management Boarded airplanes Know three different computer systems

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71 Computer System Jobs

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33. Computer Keyboards
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Here's how Computer Keyboards is used in Passenger Service Agent jobs:
  • Operate equipment to include the computer keyboards and ticketing software.

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34. Irregular Operations
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Here's how Irregular Operations is used in Passenger Service Agent jobs:
  • Demonstrated ability to promptly respond to irregular operations and enforced safety policies to ensure a safe and injury free environment.
  • Assisted passengers in multiple areas of airport operations including resolving issues related to irregular operations and lost/damaged bags.
  • Coordinate and execute Irregular Operations Plan and Service Recovery efforts.
  • Resolve guest concerns during escalated conflicts and irregular operations.
  • Provided assistance in re-accommodating passengers during irregular operations.
  • Assist with boarding supervision, irregular operations and team problem solving all with a can-do spirit all with genuine care.
  • Resolved lost luggage and ticketing issues for distressed passengers in times of irregular operations.

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35. Specific Reservation
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Here's how Specific Reservation is used in Passenger Service Agent jobs:
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software.

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36. Coordinates Passenger Aircraft
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Here's how Coordinates Passenger Aircraft is used in Passenger Service Agent jobs:
  • Make public announcements and coordinates passenger aircraft boarding / deplaning in the gate area.

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37. Final Destination
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Here's how Final Destination is used in Passenger Service Agent jobs:
  • Count the number of bags the passenger is checking in and tag it to their final destination.
  • Verify proper identification for all the guests to ensure the eligibility to transfer to their final destination.
  • Assist passengers with their luggage from the baggage carousels and to their final destination.
  • Assisted in making sure passengers got to their final destination on the arrival flight.
  • Assist passengers from arrival gate to baggage claim and to final destination.
  • Distribute boarding passes to travelers and check luggage to final destinations.
  • Check in passengers & tag bags to final destination.
  • Ensured that luggage made its final destination.
  • Tagged checked-in baggage to its final destinations.
  • Rescheduled passengers with flight interruptions.Ensured baggage is tagged and processed for delivery to the final destination.
  • Help passengers with question concern or problems that they may have Escort passengers to their final destination
  • Check in baggage and inform passengers of the luggages' final destination.
  • Ticketed passengers, assigned seating and checked baggage to final destination.
  • Expedite and rerouted baggage to its final destination when mis-loaded.
  • Get customer to final destination in a timely manner.

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38. Outgoing Flights
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Here's how Outgoing Flights is used in Passenger Service Agent jobs:
  • Assist in the security of incoming and outgoing flights for several airlines including British Airways, Lufthansa and Air France.
  • Coordinate ticket counter activities with ramp crew regarding baggage handling, ensuring all bags are on appropriate outgoing flights
  • Managed and maintained all incoming and outgoing flights from a specific gate, with quality customer support.
  • Checked passengers in at ticket counter and gate and hands out boarding passes for outgoing flights.
  • Maintained flight logs, flying records, and flight operations records of incoming and outgoing flights.
  • Provide excellent customer service to passengers in checking in and boarding airplanes for outgoing flights.
  • Distributed boarding passes for outgoing flights.
  • Checked in passengers for outgoing flights.
  • Distributed boarding passes for outgoing flights Checked passenger baggage and placed bag tags at the ticket counter for appropriate destination.
  • Checked passengers in on outgoing flights Customer service; Baggage claims Flight Control

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39. Direction Assistance
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Here's how Direction Assistance is used in Passenger Service Agent jobs:
  • Gate public announcements, providing connecting flight information and direction assistance.
  • Provided traveling public with concise, clear, and courteous up to date flight information including direction assistance.
  • Provide connecting flight information and direction assistance and handling unruly, upset, or angry passengers.

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40. Domestic Flights
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Here's how Domestic Flights is used in Passenger Service Agent jobs:
  • Provide real-time flight information for overseas and domestic flights using several military transportation systems and social media.
  • Computerized check-in of passengers for domestic travel, Designate seat assignments, Verify documentation for domestic flights.
  • Processed over one hundred and fifty customers weekly for scheduled international and domestic flights.
  • Monitored operational integrity and made real-time critical decisions on nearly 12 daily domestic flights.
  • Distributed boarding passes and handled security screening of both international and domestic flights.
  • Designated seat assignments and verified documentation for international and domestic flights.
  • Computerized check-in of passengers for international and domestic flights.
  • Verified documentation for international and domestic flights.
  • Assisted passengers through the check-in process on the self-service kiosks for both International and Domestic flights.
  • Checked in flights, uploaded manifests, & confirmed international & domestic flights.
  • Check in passengers at ticket counter and gates for international and domestic flights.
  • Processed boarding and deplaning passengers at Gates for international and domestic flights.

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41. Crew Members
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Here's how Crew Members is used in Passenger Service Agent jobs:
  • Worked as part of a flight team with other crew members respond email regarding flight status and passenger list
  • Gate attendance in which I ensured all passengers and crew members were off the air craft.
  • Escort crew members, military, and handicapped to the front of the line.
  • Operate Machinery assisting Incoming and Outgoing Crew Members along with Passengers.
  • Performed the check-in of crew members prior to boarding.
  • Complete flight reports for pilots and flight crew members.
  • Interacted with crew members and board flights.
  • Communicate with crew members and pilots.
  • Inform crew members about the special bookings on the flight (wheelchair passengers, unaccompanied minors, special meals infants.
  • Handled driving 15 passenger van and U.S. Customs and Immigration to ensure crew members could legally enter the US.
  • work along side Pilots, Crew members and Ramp agents.

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11 Crew Members Jobs

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42. Issue Tickets
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Here's how Issue Tickets is used in Passenger Service Agent jobs:
  • Make reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds.
  • Issue tickets and boarding passes, provide all travelers with gate information, arrivals and departures.
  • 28732Greeted passengers, verified tickets and directed passengers to assigned seats.selling, printing, reissue tickets.
  • Prepare itineraries, compute fares, issue refunds, prepare and issue tickets.
  • Checked passengers in, assign seats, printed boarding passes and issue tickets.
  • Make reservations, compute fares, book and issue tickets to passengers.
  • Attend to customer needs, issue tickets, board and off board passengers
  • Conducted ground security screenings and other related duties Prepare and issue tickets.

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41 Issue Tickets Jobs

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43. Phone Calls
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low Demand
Here's how Phone Calls is used in Passenger Service Agent jobs:
  • Support CEO and other high ranking team members in the office and handle tasks such as scheduling and taking phone calls.
  • Front desk administrative work such as announcing departing flights, answering inquiries, telephone calls, Filing, and faxing.
  • Make all necessary phone calls to all appropriate departments to make sure everything is ready for the inbound flights.
  • Provided customer service while answering phone calls, handling walk-in customers, ticket, travels and documents information.
  • Answer phone calls and e-mails toward customers who have complaints and make sure problems resolved and documented.
  • Handled all customer inquiries including walk-ins, phone calls, and emails.
  • Assisted customers, answered phone calls, made copies and scanned documents.
  • Make or receive customer related phone calls.
  • Make reservations, take phone calls at company front desk .
  • Comply with passengers needs, taking care of telephone calls, making reservations,boarding flights etc.
  • Gate agent boarding passengers , answering phone calls , assisting passengers with reservations
  • Answered phone calls Logged calls in the computer Assisted airline passengers Checked luggage and passengers passports Aircraft inspection Dispatch Calls

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130 Phone Calls Jobs

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44. Safety Requirements
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Here's how Safety Requirements is used in Passenger Service Agent jobs:
  • Briefed passengers on safety requirements and supervised deployment of FAA regulations.
  • Like flight attendants, passenger service agents are responsible for meeting the needs and safety requirements of passengers and airport personnel.
  • Meet the needs and safety requirements of passengers and airport personnel.

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45. Appropriate Destination
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Here's how Appropriate Destination is used in Passenger Service Agent jobs:
  • Tagged checked baggage with appropriate destinations.
  • Checked passenger baggage for appropriate destination.
  • Process passenger luggage and tag properly in order for them to reach their appropriate destination.
  • Tagged checked baggage with appropriate destination with a 100% accuracy rate.
  • Weigh in & tag luggage to appropriate destination.

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46. PSA
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Here's how PSA is used in Passenger Service Agent jobs:
  • Implemented daily roster for other PSA, supervised the operation and assigned areas (gates) to agents.
  • Lead and assign fellow PSA'S to meet passengers with special needs to assist them.
  • Coordinate PSA's to incoming/departing gates to assist passengers in need of assistance.
  • Use radio to contact PSA, manager on duty and ticket agent.
  • Coordinate PSA's to accommodate 9 airlines in the North Terminal.
  • Shift lead and trainer overseeing and training other PSA's.
  • Performed all aspects of PSA duties.

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7 PSA Jobs

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47. Ramp Area
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Here's how Ramp Area is used in Passenger Service Agent jobs:
  • Assisted in the ramp area including baggage handling, aircraft marshaling and food and beverage.
  • Control Foreign Object Debris in ramp area.
  • Marshaled (wing walk, cones, connect charge, and air-condition) aircrafts in and out of ramp area safely.
  • Marshalled inbound aircraft into ramp area of assigned gate.

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15 Ramp Area Jobs

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48. Inbound Flights
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Here's how Inbound Flights is used in Passenger Service Agent jobs:
  • Meet returning inbound flights and assist passengers and crew through immigration, baggage clams and U.S. customs.
  • Assisted customer's from their inbound flights and make changes to flights if necessary.
  • Assist in boarding outbound flights, meeting and deplaning inbound flights.
  • Communicated with captain during inbound flights to ensure safe landing.
  • Receive paper work from inbound crew to clear inbound flights.
  • Receive inbound flights and operate passenger loading bridges.
  • Prepare manifest for outbound and inbound flights.

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49. Reservation System
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Here's how Reservation System is used in Passenger Service Agent jobs:
  • Inputted information taken from customer service, operations and reservation systems.
  • Checked travelers in utilizing a computer reservation system.
  • Key passenger information into the ticketing reservation system.
  • Update records in reservation system as required ensuring proper processing of passengers at next point of contact.
  • Trained new hires to safely work on the ramp and capably use the reservation system.5.
  • Entered all passengers' personal information into the Air Jamaica reservation system.
  • Mastered reservation system and discovered functions not formally taught in class.3.
  • Evaluated and trained employees in SHARE reservation system.
  • Check in passengers and baggage using reservation system.
  • Operated DCS check-in system and PARS reservation systems.

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74 Reservation System Jobs

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50. General Travel Information
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Here's how General Travel Information is used in Passenger Service Agent jobs:
  • Provided and in-depth knowledge of general travel information.
  • Provided passengers with general travel information.
  • Greet, check-in passengers, and provide passengers with general travel information.
  • Answer inquiries regarding general travel information.
  • Prepare itineraries, compute fares, issue refunds, prepare and issues tickets Responsible for answering inquiries regarding general travel information.

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35 General Travel Information Jobs

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Passenger Service Agent Jobs

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20 Most Common Skills For A Passenger Service Agent

Transport Passengers

32.2%

Customer Baggage

18.8%

Passenger Check-In

7.4%

Flight Arrivals

6.7%

Airline Tickets

6.0%

Customer Service

5.7%

Ticket Counter

3.6%

Departure Information

2.9%

Travel Arrangements

2.6%

VIP

1.9%

International Flights

1.6%

Flight Interruptions

1.5%

Public Address Announcements

1.4%

Flight Information

1.3%

Security Procedures

1.3%

Wheelchair Assistance

1.1%

UM

1.1%

Reschedule Passengers

1.1%

FAA

1.0%

TSA

1.0%
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Typical Skill-Sets Required For A Passenger Service Agent

Rank Skill
1 Transport Passengers 28.2%
2 Customer Baggage 16.4%
3 Passenger Check-In 6.5%
4 Flight Arrivals 5.8%
5 Airline Tickets 5.3%
6 Customer Service 4.9%
7 Ticket Counter 3.1%
8 Departure Information 2.5%
9 Travel Arrangements 2.2%
10 VIP 1.7%
11 International Flights 1.4%
12 Flight Interruptions 1.3%
13 Public Address Announcements 1.2%
14 Flight Information 1.1%
15 Security Procedures 1.1%
16 Wheelchair Assistance 1.0%
17 UM 0.9%
18 Reschedule Passengers 0.9%
19 FAA 0.9%
20 TSA 0.9%
21 Flight Crew 0.8%
22 Ticket Sales 0.7%
23 Special Assistance 0.7%
24 Fee Calculation 0.6%
25 Check-In 0.6%
26 Seat Assignments 0.6%
27 Service Aircraft 0.5%
28 Outbound Flights 0.5%
29 Flight Schedules 0.5%
30 Communication 0.5%
31 Amadeus 0.4%
32 Computer System 0.4%
33 Computer Keyboards 0.4%
34 Irregular Operations 0.4%
35 Specific Reservation 0.4%
36 Coordinates Passenger Aircraft 0.4%
37 Final Destination 0.4%
38 Outgoing Flights 0.3%
39 Direction Assistance 0.3%
40 Domestic Flights 0.3%
41 Crew Members 0.3%
42 Issue Tickets 0.3%
43 Phone Calls 0.3%
44 Safety Requirements 0.3%
45 Appropriate Destination 0.3%
46 PSA 0.3%
47 Ramp Area 0.3%
48 Inbound Flights 0.3%
49 Reservation System 0.3%
50 General Travel Information 0.3%
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3,646 Passenger Service Agent Jobs

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