We calculated that 22% of Passenger Service Agents are proficient in Reservation System, Passenger Service, and Ticket Counter. They’re also known for soft skills such as Integrity, Organizational skills, and Communication skills.
We break down the percentage of Passenger Service Agents that have these skills listed on their resume here:
- Reservation System, 22%
Inputted information taken from customer service, operations and reservation systems.
- Passenger Service, 15%
Performed all aspects of passenger service functions including preparation and issuance of tickets and itineraries.
- Ticket Counter, 8%
Completed international ticketing program in preparation for International ticket counter duties.
- Necessary Arrangements, 7%
Completed/provided all necessary arrangements for accommodating passengers for arriving/departing flight itineraries.
- Customer Service, 7%
Assisted with flight management to include organizing flight operations, providing ticketing support to passengers, and providing quality customer service.
- Passenger Information, 5%
Established an organized system for keeping track of baggage information from cost to passenger information to delivery status.
Some of the skills we found on Passenger Service Agent resumes included "Reservation System," "Passenger Service," and "Ticket Counter." We have detailed the most important Passenger Service Agent responsibilities below. The most important skills for a Passenger Service Agent to have in this position are Integrity. In this excerpt that we gathered from a Passenger Service Agent resume, you'll understand why: "Information clerks, particularly human resources assistants, have access to confidential information" According to resumes we found, Integrity can be used by a Passenger Service Agent in order to "Provide trustworthy, comfortable, and plasant customer service. " Another commonly found skill for being able to perform Passenger Service Agent duties is the following: Organizational skills. According to a Passenger Service Agent resume, "Information clerks must be able to retrieve files and other important information quickly and efficiently." Check out this example of how Passenger Service Agents use Organizational skills: "Provide coaching and feedback to team members concerning customer service/product delivery, organizational goals, safety and procedural clarification. " Another skill that is quite popular among Passenger Service Agents is Communication skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a Passenger Service Agent resume: "Information clerks must be able to explain policies and procedures clearly to customers and the public." This example from a resume shows how this skill is used: "Achieved superior customer satisfaction through customer correspondence to minimize customer complaints by constant communication and verifying service with the passenger. " In order for certain Passenger Service Agent responsibilities to be completed, the job requires the skill "Interpersonal skills." According to a Passenger Service Agent resume, "Information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." As an example, this snippet was taken directly from a resume about how this skill applies: "Utilized computer and face to face interpersonal skills to assist air travelers with flight scheduling. "
See the full list of Passenger Service Agent skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a Passenger Service Agent. We found that 38.0% of Passenger Service Agents have graduated with a bachelor's degree and 2.9% of people in this position have earned their master's degrees. While some Passenger Service Agents have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every four Passenger Service Agents were not college graduates.
Those Passenger Service Agents who do attend college, typically earn either a Business degree or a Hospitality Management degree. Less commonly earned degrees for Passenger Service Agents include a Criminal Justice degree or a General Studies degree.
Once you're ready to become a Passenger Service Agent, you should explore the companies that typically hire Passenger Service Agents. According to Passenger Service Agent resumes that we searched through, Passenger Service Agents are hired the most by Unifi, Menzies Aviation, and Airport Terminal Services. Currently, Unifi has 47 Passenger Service Agent job openings, while there are 30 at Menzies Aviation and 21 at Airport Terminal Services.
Since salary is important to some Passenger Service Agents, it's good to note that they are figured to earn the highest salaries at Command Security, Alaska Airlines, and Unifi. If you were to take a closer look at Command Security, you'd find that the average Passenger Service Agent salary is $30,988. Then at Alaska Airlines, Passenger Service Agents receive an average salary of $30,769, while the salary at Unifi is $29,996.
View more details on Passenger Service Agent salaries across the United States.
Some other companies you might be interested in as a Passenger Service Agent include Delta Air Lines, Enterprise Holdings, and American Airlines. These three companies were found to hire the most Passenger Service Agents from the top 100 U.S. educational institutions.