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There is more than meets the eye when it comes to being a passenger service manager. For example, did you know that they make an average of $27.71 an hour? That's $57,628 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Passenger Service Manager Do

There are certain skills that many passenger service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.

How To Become a Passenger Service Manager

If you're interested in becoming a passenger service manager, one of the first things to consider is how much education you need. We've determined that 54.5% of passenger service managers have a bachelor's degree. In terms of higher education levels, we found that 9.9% of passenger service managers have master's degrees. Even though most passenger service managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a passenger service manager. When we researched the most common majors for a passenger service manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on passenger service manager resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a passenger service manager. In fact, many passenger service manager jobs require experience in a role such as passenger service agent. Meanwhile, many passenger service managers also have previous career experience in roles such as passenger service supervisor or station manager.

Passenger Service Manager Career Paths

Top Careers After Passenger Service Manager

Average Salary for a Passenger Service Manager

Passenger Service Managers in America make an average salary of $57,628 per year or $28 per hour. The top 10 percent makes over $95,000 per year, while the bottom 10 percent under $34,000 per year.
Average Passenger Service Manager Salary
$57,628 Yearly
$27.71 hourly
10 %
90 %

What Am I Worth?

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Passenger Service Manager Education

Passenger Service Manager Majors

27.5 %

Passenger Service Manager Degrees


54.5 %


23.8 %


9.9 %

Top Colleges for Passenger Service Managers

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition

2. Stanford University

Stanford, CA • Private

In-State Tuition

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition

5. Cornell University

Ithaca, NY • Private

In-State Tuition

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition

7. Northwestern University

Evanston, IL • Private

In-State Tuition

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition

Top Skills For a Passenger Service Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 25.6% of passenger service managers listed tsa on their resume, but soft skills such as communication skills and leadership skills are important as well.

Passenger Service Manager Demographics

Passenger Service Manager Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among passenger service managers, 48.0% of them are women, while 52.0% are men.

  • The most common race/ethnicity among passenger service managers is White, which makes up 65.0% of all passenger service managers.

  • The most common foreign language among passenger service managers is Spanish at 35.7%.

Online Courses For Passenger Service Manager That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
SAP Customer Service (CS/SM) - Service Management module

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Customer Service

How to Approach New Customers and Maintain Existing Ones...

Customer Service Training Keys To Satisfy Your Customers

An introduction to customer service and its importance in any business...

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Top Passenger Service Manager Employers

Most Common Employers For Passenger Service Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Prosperity Bank$84,972$40.853
2USAF Police Alumni Association$57,628$27.712
5Mission Essential$55,101$26.492
7Vantage Deluxe World Travel$54,481$26.192
8Sunline Switchboards PTY$53,945$25.941
10Huntleigh USA$53,283$25.621