Working as a Passenger Service Representative

There is more than meets the eye when it comes to being a passenger service representative. For example, did you know that they make an average of $14.57 an hour? That's $30,306 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Passenger Service Representative Do

There are certain skills that many passenger service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed integrity, computer skills and communication skills.

When it comes to the most important skills required to be a passenger service representative, we found that a lot of resumes listed 48.5% of passenger service representatives included passenger service, while 11.5% of resumes included bag tags, and 4.1% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

How To Become a Passenger Service Representative

If you're interested in becoming a passenger service representative, one of the first things to consider is how much education you need. We've determined that 40.0% of passenger service representatives have a bachelor's degree. In terms of higher education levels, we found that 4.1% of passenger service representatives have master's degrees. Even though some passenger service representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a passenger service representative. When we researched the most common majors for a passenger service representative, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on passenger service representative resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a passenger service representative. In fact, many passenger service representative jobs require experience in a role such as customer service representative. Meanwhile, many passenger service representatives also have previous career experience in roles such as sales associate or cashier.

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Average Salary$30,306
Job Growth Rate-2%

Passenger Service Representative Jobs

Passenger Service Representative Career Paths

Top Careers Before Passenger Service Representative
Cashier12.3 %
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Top Careers After Passenger Service Representative
Cashier6.8 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Passenger Service Representative Demographics

Gender

Female

58.0 %

Male

35.6 %

Unknown

6.3 %
Ethnicity

White

53.7 %

Hispanic or Latino

24.4 %

Black or African American

10.3 %
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Foreign Languages Spoken

Spanish

52.2 %

French

8.7 %

Italian

8.7 %
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Passenger Service Representative Education

Schools

Community College of the Air Force

12.8 %

New York University

6.4 %

College of Southern Nevada

6.4 %

Everest Institute

6.4 %
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Majors

Business

26.5 %

Hospitality Management

9.7 %

Psychology

8.4 %

Health Care Administration

5.2 %
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Degrees

Bachelors

40.0 %

High School Diploma

25.7 %

Associate

17.1 %

Certificate

9.0 %
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Entry Level Jobs For Becoming A Passenger Service Representative

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Full Time
Part Time
Internship
Temporary

Top Skills For a Passenger Service Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 48.5% of passenger service representatives listed passenger service on their resume, but soft skills such as integrity and computer skills are important as well.

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Top Passenger Service Representative Employers

1. American Airlines
4.7
Avg. Salary: 
$45,622
Passenger Service Representatives Hired: 
60+
2. Prospect Airport Services
4.1
Avg. Salary: 
$32,553
Passenger Service Representatives Hired: 
40+
3. G2 Secure Staff
4.8
Avg. Salary: 
$31,902
Passenger Service Representatives Hired: 
9+
4. Air France
4.5
Avg. Salary: 
$41,200
Passenger Service Representatives Hired: 
8+
5. PrimeFlight Aviation Services
4.0
Avg. Salary: 
$35,841
Passenger Service Representatives Hired: 
8+
6. Delta Air Lines
4.8
Avg. Salary: 
$40,314
Passenger Service Representatives Hired: 
6+

Recently Added Passenger Service Representative Jobs

Updated October 2, 2020