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Passenger service representative education requirements

Updated January 8, 2025
2 min read
Usually, passenger service representatives don't need a college education. The most common degree for passenger service representatives is bachelor's degree with 46% graduates, with only 21% passenger service representative graduates earning associate degree. Passenger service representatives who decided to graduate from college often finish Miami Dade College or University of Puerto Rico - Rio Piedras Campus. Some good skills to have in this position include reservations, passenger service and bag tags.

What education do you need to become a passenger service representative?

What degree do you need to be a passenger service representative?

The most common degree for passenger service representatives is bachelor's degree, with 46% of passenger service representatives earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 20%.
  • Bachelor's, 46%
  • Associate, 21%
  • High School Diploma, 20%
  • Diploma, 5%
  • Other Degrees, 8%

What should I major in to become a passenger service representative?

You should major in business to become a passenger service representative. 23% of passenger service representatives major in business. Other common majors for a passenger service representative include hospitality management and psychology.

Best majors for passenger service representatives

20 best online courses for passenger service representatives

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1. Retail Customer Service

coursera

The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions...

2. HubSpot: Working with a ticketing system

coursera

We will begin this guided project by understanding what Hubspot is. We will explore the contacts, conversation, marketing, sales & service sections of Hubspot. Then we will integrate Hubspot with Gmail and Calendar. In the final tasks, we will create a support ticket and explore the ticket flow from ticket creation to its closing This course will be helpful to you if you are a small business and want to track everything from sales to marketing to customer support to operations in one place...

3. Sabre GDS Training Sabre GDS Course Sabre GDS Tutorial

udemy
4.1
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Sabre GDS Course from Basics to Advance Level Sabre Reservation Course Sabre GDS Course...

4. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

5. Customer Service Mastery: Delight Every Customer

udemy
4.7
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Master Customer Service using this practical customer care course...

6. Customer Service & Support For Customer Service Executives

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4.5
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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

7. Customer Service Basics: Improve your Service now

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4.5
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The basic golden rules to kickstart your service...

8. Customer Service: 6 Keys To Exceptional Customer Service

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4.6
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Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

9. Start Improving Customer Service

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4.8
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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

10. Customer Service Fundamentals: Putting People First

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4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

11. Customer Service

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4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

12. [2023] Customer Service 2.0: Learn Digital Customer Service

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(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

13. Zendesk for Customer Service Agents Training Course

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4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

14. Fundamentals of Logistics, Supply Chain & Customer Service

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4.5
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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

15. SAP Customer Service (CS/SM) - Service Management module

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4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

16. Executive Travel Planning for Virtual Assistants

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4.6
(412)

Manage flights, hotels, and car services for corporate travel like a pro! PLUS travel changes during a global crisis...

17. Customer Service, Customer Support, And Customer Experience

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4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

18. Outstanding Customer Service - The Ultimate Guide!

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4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

19. The Customer: Build a Customer Service Strategy (BITE SIZE)

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4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

20. Information Security Fundamentals - Cyber Security Bootcamp

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4.2
(267)

A Beginners Awareness Guide on Information Security & Cyber Security to Keep Online and Offline Devices Safe!...

Average passenger service representative salary by education level

Passenger service representatives with a Master's degree earn more than those without, at $39,134 annually. With a Bachelor's degree, passenger service representatives earn a median annual income of $37,806 compared to $34,896 for passenger service representatives with an Associate degree.
Passenger service representative education levelPassenger service representative salary
Master's Degree$39,134
High School Diploma or Less$33,875
Bachelor's Degree$37,806
Some College/ Associate Degree$34,896

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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