Automatically apply for jobs with Zippia

Upload your resume to get started.

Passenger service representative skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical passenger service representative skills. We ranked the top skills for passenger service representatives based on the percentage of resumes they appeared on. For example, 25.2% of passenger service representative resumes contained reservations as a skill. Continue reading to find out what skills a passenger service representative needs to be successful in the workplace.

15 passenger service representative skills for your resume and career

1. Reservations

Here's how passenger service representatives use reservations:

Changed itineraries and reservations, including changes within class which resulted in adjustments of price - while adhering to fare restrictions.
Demonstrated comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds

2. Passenger Service

Passenger service refers to organizing passengers in transportation, whether by airplane, boat, car, or bus. In addition to assisting passengers, the service also requires tracking passengers' luggage, assigning seats within the vehicle if required, scanning boarding passes and tickets, and answering any questions passengers may have.

Here's how passenger service representatives use passenger service:

Provide Passenger Service to both Domestic and International Travelers.
Build an initial relationship with passengers and foresee their needs through full range of passenger services functions.

3. Bag Tags

Here's how passenger service representatives use bag tags:

Assisted passengers with the self-service machines to print their boarding passes and/or bag tags.

4. Quality Customer Service

Here's how passenger service representatives use quality customer service:

Provided quality customer service, immediate recognition to top tier frequent fliers and VIPs.
Provide quality customer service to passengers during check-in and gate check-in operations.

5. GSC

Here's how passenger service representatives use gsc:

Performed all duties of a GSC and Environmental Coordinator.
Performed as LCRO, GSC, and MOD as required.

6. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how passenger service representatives use tsa:

Adhere to company policies, operational procedures and TSA security procedures
Directed customers to designated locations and assisting TSA.

Choose from 10+ customizable passenger service representative resume templates

Build a professional passenger service representative resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your passenger service representative resume.

7. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how passenger service representatives use faa:

Exercised company policy and carefully followed FAA regulations.
Briefed passengers according to company and FAA requirements in reference to immigration and passport laws and requirements on international trips.

8. Computer System

Here's how passenger service representatives use computer system:

Utilized computer systems as well as all available resources to provide passengers with guidance for travels.
Issued air/sea packages tickets via Sabre, System One, and Datas II, airline computer systems.

9. Check-In Process

Here's how passenger service representatives use check-in process:

Assist passengers with the check-in process by assigning them seats and check all required documents for their flights.
Assisted passengers in the check-in process.

10. Ticket Counter

Here's how passenger service representatives use ticket counter:

Monitored ticket counter traffic and provided assistance to passengers as requested.
Coordinated OSO for ticket lift and assisted as needed at the ticket counter.

11. Customer Complaints

Here's how passenger service representatives use customer complaints:

Offer support and solutions to customer complaints.
Address customer complaints and service failures personally instantly and Effectively.

12. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how passenger service representatives use vip:

Promoted positive public relations to executive, celebrity VIP passengers by delivering personalized attention and ensuring optimum travel experience.
Assisted with medical emergencies and escorted VIP passengers, politicians, movie stars and major sports figures.

13. Ticket Sales

Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.

Here's how passenger service representatives use ticket sales:

Ground Security Coordinator, ticket sales, issuing, exchanges and refunds using GATES computer program.
Ticket sales agent, gate agent, customer service and lost claim bagagge service

14. Air Transportation

Here's how passenger service representatives use air transportation:

Instructed 24 U.S. Army members on Global Air Transportation Execution System, broadening logistics reach throughout other services.
Process passengers through operating proprietary operating systems Global Air Transportation Execution Systems (GATES) and SABRE.

15. International Flights

Here's how passenger service representatives use international flights:

Provided translation services to passengers on arriving international flights at the customs and immigration booths and secondary location.
Assisted passengers on both arriving and departing domestic and international flights.

5 Passenger Service Representative resume examples

Build a professional passenger service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your passenger service representative resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Passenger Service Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of passenger service representative skills to add to your resume

The most important skills for a passenger service representative resume and required skills for a passenger service representative to have include:

Reservations
Passenger Service
Bag Tags
Quality Customer Service
GSC
TSA
FAA
Computer System
Check-In Process
Ticket Counter

Customer Complaints
VIP
Ticket Sales
Air Transportation
International Flights
Wheelchair Assistance
Flight Schedules
Safety Procedures
Inbound Calls
Customer Inquiries

Passenger Check-In
Seat Assignments
AA
Customer Service
Fee Calculation
DOD
International Travel
Security Regulations
AMC

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs