How To Become A Passenger Service Supervisor: What It Is and Career Path

What is a passenger service supervisor and how to become one

Updated January 8, 2025

3 min read

A passenger service supervisor is also often referred to as a passenger handling supervisor. This person's job is to ensure that passenger services at an airport run without any hitch. As a passenger service supervisor, you monitor and direct passenger services staff members, including ticket desk agents, information desk staff, and check-in staff.

You must also ensure they perform their duties on time. If any staff is indisposed, you will need to provide cover for the team. This supervisor works primarily in an airport. If you choose this job, you must follow the company's policies and ethics completely.

Of course, you must have outstanding customer service and communication skills. While the exact educational requirements for this career vary from company to company, a high school diploma or GED is usually sufficient. Most employers, however, tend to choose people with customer service experience and college background. You can look forward to earning an average of $41,474 per year on the job.

ScorePassenger Service SupervisorUS Average

Salary

3.0

Avg. Salary $38,034

Avg. Salary $59,228

Stability level

8.0

Growth rate -4%

Growth rate 0.3%

Diversity

4.2

Race

American Indian and Alaska Native 0.64%

Asian 5.32%

Black or African American 9.29%

Hispanic or Latino 19.42%

Unknown 4.74%

White 60.59%

Gender

female 44.99%

male 55.01%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a passenger service supervisor

Explore passenger service supervisor education requirements

Most common passenger service supervisor degrees

Bachelor's

44.3 %

Associate

26.8 %

High School Diploma

15.0 %

Start to develop specific passenger service supervisor skills

Skills	Percentages
Safety Procedures	16.03%
TSA	13.70%
OSHA	13.13%
Disciplinary Actions	11.99%
Customer Satisfaction	11.50%

Complete relevant passenger service supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New passenger service supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a passenger service supervisor based on U.S. Bureau of Labor Statistics data and data from real passenger service supervisor resumes.

Research passenger service supervisor duties and responsibilities

Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Advise DOD military and civilian personnel and dependents on travel and transportation services.
Oversee and insure compliance with all FAA require records and daily testing at security checkpoint.
Monitor & maintain daily reports including arrival-departure schedule times, reservations, baggage claim volume and U.S. customs inquiries when request.

Apply for passenger service supervisor jobs

Now it's time to start searching for a passenger service supervisor job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

What is a passenger service supervisor and how to become one

Passenger service supervisor career paths