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Become A Passenger Service Supervisor

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Working As A Passenger Service Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $78,000

    Average Salary

Example Of What A Passenger Service Supervisor does

  • Selected to train staff in safety programs.
  • Arranged travel and issued tickets for all DoD personnel who performed official travel from Goodfellow.
  • Followed all TSA and Aviation regulations.
  • Performed as LCRO, GSC, and MOD as required.
  • Operate terminal security equipment, and conduct passenger and baggage security inspections.
  • Use automated systems to provide in-transit visibility and to document passenger movement operations.
  • Oversee cash transactions and bank deposits; Respond and to resolve escalated Customer Service issues.
  • Enforced applicable laws, rules, policies, and regulations.
  • Assisted Customers with special needs, e.g.
  • Ensured compliance in accordance with AMC Instructions.
  • Served as a liaison and ambassador to foreign workers involved in air transportation activities on military bases.
  • Managed 29 staff members of the passenger terminal; ensured superior service for 4,130 passengers on 525 aircraft.
  • Administered discipline as set out in Company policies.
  • Accommodate special needs of passengers and VIP reception.
  • Communicate with pilots and flight crews.
  • Provide information on schedules, routes, air movement requirements, baggage limitations, and local facilities for passengers.
  • Served as Ground Security Coordinator ensuring crew and passengers were in compliance with FAA regulations.
  • Conduct biannual performance reviews of agent workforce.
  • Direct operations by ensuring correct safety and security procedures are taken while providing passengers with a comfortable experience and on-time departures.
  • General customer service including efficiency in Amadeus, Front Check & Lufthansa.

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Passenger Service Supervisor Career Paths

Passenger Service Supervisor
Account Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
Account Manager Operations Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Account Manager Owner Director
Regional Director
9 Yearsyrs
Supervisor Manager Office Manager
Administrative Manager
6 Yearsyrs
Supervisor Manager Assistant Director
Center Director
7 Yearsyrs
Supervisor Manager Project Manager
Division Manager
8 Yearsyrs
Assistant Manager Store Manager Operations Manager
Operations Project Manager
7 Yearsyrs
Assistant Manager Office Manager
Administrative Director
8 Yearsyrs
Assistant Manager Store Manager Service Manager
Service Operations Manager
8 Yearsyrs
Station Manager General Manager Business Manager
Business Operations Manager
8 Yearsyrs
Station Manager Store Manager Warehouse Supervisor
Logistics Supervisor
5 Yearsyrs
Station Manager General Manager Territory Sales Manager
Unit Manager
6 Yearsyrs
Passenger Service Manager General Manager Regional Operation Manager
Transportation Manager
8 Yearsyrs
Service Supervisor Operation Supervisor Customer Service Manager
Call Center Manager
6 Yearsyrs
Service Supervisor Operation Supervisor
Fleet Manager
7 Yearsyrs
Service Supervisor Operation Supervisor Warehouse Supervisor
Inventory Control Manager
6 Yearsyrs
Manager On Duty Front Office Manager
Revenue Manager
8 Yearsyrs
Manager On Duty Front Office Manager Billing Manager
Collections Manager
5 Yearsyrs
Manager On Duty Project Manager Quality Manager
Processing Manager
7 Yearsyrs
Shift Manager Unit Manager Collections Manager
Operations Officer
5 Yearsyrs
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How Would You Rate The Salary Of a Passenger Service Supervisor?

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Top Skills for A Passenger Service Supervisor

  1. Passenger Luggage
  2. Security Procedures
  3. Safety Program
You can check out examples of real life uses of top skills on resumes here:
  • Direct operations by ensuring correct safety and security procedures are taken while providing passengers with a comfortable experience and on-time departures.
  • Selected to train staff in safety programs.
  • Justify personnel, equipment, and facilities required to accomplish air transportation activities.
  • Supervised customer service training for ground staff and call center agents and quality checked materials, thereby ensuring best-in-class customer relations.
  • Provide passenger assistance at the ticket counter and gate areas by issuing boarding passes, checking baggage and assigning seats.

Passenger Service Supervisor Demographics

Gender

Male

46.9%

Female

40.4%

Unknown

12.8%
Ethnicity

White

52.2%

Hispanic or Latino

22.8%

Black or African American

10.8%

Asian

8.3%

Unknown

5.9%
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Foreign Languages Spoken

Spanish

63.1%

Portuguese

9.2%

French

9.2%

Arabic

6.2%

Italian

4.6%

Hindi

3.1%

Nepali

1.5%

Malayalam

1.5%

Tamil

1.5%
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Passenger Service Supervisor Education

Schools

Community College of the Air Force

28.0%

University of Phoenix

9.3%

Miami Dade College

6.7%

University of Maryland - University College

5.3%

Eastern Michigan University

4.0%

California State University - Los Angeles

4.0%

Liberty University

4.0%

Strayer University

4.0%

Embry-Riddle Aeronautical University - Daytona Beach

4.0%

Saint Leo University

4.0%

Texas Southern University

2.7%

Suffolk County Community College

2.7%

Boricua College

2.7%

Washington State University

2.7%

Ultimate Medical Academy - Clearwater

2.7%

American University

2.7%

Oregon State University

2.7%

Florida Technical College

2.7%

Union County College

2.7%

City College of San Francisco

2.7%
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Majors

Business

37.4%

Aviation

7.0%

Supply Chain Management

5.9%

Hospitality Management

5.1%

Criminal Justice

4.8%

Nursing

4.4%

Accounting

3.7%

Psychology

3.3%

Medical Assisting Services

3.3%

Health Care Administration

3.3%

Communication

2.9%

General Studies

2.6%

English

2.6%

Liberal Arts

2.2%

Finance

2.2%

Graphic Design

2.2%

Computer Science

1.8%

Management

1.8%

Biology

1.8%

Marketing

1.8%
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Degrees

Bachelors

37.4%

Other

25.6%

Associate

17.9%

Masters

8.9%

Certificate

6.0%

Diploma

2.7%

License

1.2%

Doctorate

0.2%
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