What is a Passenger Service Supervisor

A passenger service supervisor is also often referred to as a passenger handling supervisor. This person's job is to ensure that passenger services at an airport run without any hitch. As a passenger service supervisor, you monitor and direct passenger services staff members, including ticket desk agents, information desk staff, and check-in staff.

You must also ensure they perform their duties on time. If any staff is indisposed, you will need to provide cover for the team. This supervisor works primarily in an airport. If you choose this job, you must follow the company's policies and ethics completely.

Of course, you must have outstanding customer service and communication skills. While the exact educational requirements for this career vary from company to company, a high school diploma or GED is usually sufficient. Most employers, however, tend to choose people with customer service experience and college background. You can look forward to earning an average of $41,474 per year on the job.

There is more than meets the eye when it comes to being a Passenger Service Supervisor. For example, did you know that they make an average of $22.1 an hour? That's $45,962 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Passenger Service Supervisor Do

There are certain skills that many Passenger Service Supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.

How To Become a Passenger Service Supervisor

If you're interested in becoming a Passenger Service Supervisor, one of the first things to consider is how much education you need. We've determined that 44.3% of Passenger Service Supervisors have a bachelor's degree. In terms of higher education levels, we found that 5.6% of Passenger Service Supervisors have master's degrees. Even though some Passenger Service Supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Passenger Service Supervisor. When we researched the most common majors for a Passenger Service Supervisor, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Passenger Service Supervisor resumes include High School Diploma degrees or Master's Degree degrees.

You may find that experience in other jobs will help you become a Passenger Service Supervisor. In fact, many Passenger Service Supervisor jobs require experience in a role such as Passenger Service Agent. Meanwhile, many Passenger Service Supervisors also have previous career experience in roles such as Customer Service Representative or Cashier.

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And if you’re looking for a job, here are the five top employers hiring now:

  1. Prosperity Bank Jobs (9)
  2. Triangle Services Jobs (4)
  3. KBR Jobs (2)
  4. Menzies Aviation Jobs (12)
  5. Airport Terminal Services Jobs (4)
Average Salary
$45,962
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
19,250
Job Openings
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Average Salary for a Passenger Service Supervisor

Passenger Service Supervisors in America make an average salary of $45,962 per year or $22 per hour. The top 10 percent makes over $69,000 per year, while the bottom 10 percent under $30,000 per year.
Average Salary
$45,962
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Passenger Service Supervisor Demographics

Passenger Service Supervisor Gender Statistics

male

55.0 %

female

45.0 %

Passenger Service Supervisor Ethnicity Statistics

White

64.8 %

Hispanic or Latino

18.5 %

Black or African American

9.1 %

Passenger Service Supervisor Foreign Languages Spoken Statistics

Spanish

63.1 %

Portuguese

9.2 %

French

9.2 %
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Passenger Service Supervisor Education

Passenger Service Supervisor Majors

32.9 %

Passenger Service Supervisor Degrees

Bachelors

44.3 %

Associate

26.8 %

High School Diploma

15.0 %

Top Colleges for Passenger Service Supervisors

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
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Top Skills For a Passenger Service Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.6% of Passenger Service Supervisors listed Safety Procedures on their resume, but soft skills such as Communication skills and Computer skills are important as well.

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Top Passenger Service Supervisor Employers

Most Common Employers For Passenger Service Supervisor

RankCompanyZippia ScoreAverage Passenger Service Supervisor SalaryAverage Salary
1$57,077
2$43,775
3$41,818
4$41,063
5$40,758
6$40,758