A passenger service supervisor is also often referred to as a passenger handling supervisor. This person's job is to ensure that passenger services at an airport run without any hitch. As a passenger service supervisor, you monitor and direct passenger services staff members, including ticket desk agents, information desk staff, and check-in staff.
You must also ensure they perform their duties on time. If any staff is indisposed, you will need to provide cover for the team. This supervisor works primarily in an airport. If you choose this job, you must follow the company's policies and ethics completely.
Of course, you must have outstanding customer service and communication skills. While the exact educational requirements for this career vary from company to company, a high school diploma or GED is usually sufficient. Most employers, however, tend to choose people with customer service experience and college background. You can look forward to earning an average of $41,474 per year on the job.
There is more than meets the eye when it comes to being a Passenger Service Supervisor. For example, did you know that they make an average of $22.1 an hour? That's $45,962 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many Passenger Service Supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.
If you're interested in becoming a Passenger Service Supervisor, one of the first things to consider is how much education you need. We've determined that 44.3% of Passenger Service Supervisors have a bachelor's degree. In terms of higher education levels, we found that 5.6% of Passenger Service Supervisors have master's degrees. Even though some Passenger Service Supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Passenger Service Supervisor. When we researched the most common majors for a Passenger Service Supervisor, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Passenger Service Supervisor resumes include High School Diploma degrees or Master's Degree degrees.
You may find that experience in other jobs will help you become a Passenger Service Supervisor. In fact, many Passenger Service Supervisor jobs require experience in a role such as Passenger Service Agent. Meanwhile, many Passenger Service Supervisors also have previous career experience in roles such as Customer Service Representative or Cashier.