A passenger service supervisor is also often referred to as a passenger handling supervisor. This person's job is to ensure that passenger services at an airport run without any hitch. As a passenger service supervisor, you monitor and direct passenger services staff members, including ticket desk agents, information desk staff, and check-in staff.
You must also ensure they perform their duties on time. If any staff is indisposed, you will need to provide cover for the team. This supervisor works primarily in an airport. If you choose this job, you must follow the company's policies and ethics completely.
Of course, you must have outstanding customer service and communication skills. While the exact educational requirements for this career vary from company to company, a high school diploma or GED is usually sufficient. Most employers, however, tend to choose people with customer service experience and college background. You can look forward to earning an average of $41,474 per year on the job.
How to Become a Passenger Service Supervisor
What is a Passenger Service Supervisor
There is more than meets the eye when it comes to being a Passenger Service Supervisor. For example, did you know that they make an average of $22.1 an hour? That's $45,962 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Passenger Service Supervisor Do
There are certain skills that many Passenger Service Supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.
How To Become a Passenger Service Supervisor
If you're interested in becoming a Passenger Service Supervisor, one of the first things to consider is how much education you need. We've determined that 44.3% of Passenger Service Supervisors have a bachelor's degree. In terms of higher education levels, we found that 5.6% of Passenger Service Supervisors have master's degrees. Even though some Passenger Service Supervisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Passenger Service Supervisor. When we researched the most common majors for a Passenger Service Supervisor, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Passenger Service Supervisor resumes include High School Diploma degrees or Master's Degree degrees.
You may find that experience in other jobs will help you become a Passenger Service Supervisor. In fact, many Passenger Service Supervisor jobs require experience in a role such as Passenger Service Agent. Meanwhile, many Passenger Service Supervisors also have previous career experience in roles such as Customer Service Representative or Cashier.
What is the right job for my career path?
Tell us your goals and we'll match you with the right jobs to get there.
And if you’re looking for a job, here are the five top employers hiring now:
Passenger Service Supervisor Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a Passenger Service Supervisor can determine their career goals through the career progression. For example, they could start out with a role such as Account Manager, progress to a title such as Operations Manager and then eventually end up with the title Senior Operations Manager.
Passenger Service Supervisor Jobs You Might Like
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Passenger Service Supervisor
Calculate your salary
Use Zippia's Salary Calculator to see how your pay matches up.
Find the best Passenger Service Supervisor job for you
Passenger Service Supervisor Jobs You Might Like
- High Paying Passenger Service Supervisor Jobs - $69K and Up
- Entry Level Passenger Service Supervisor Jobs
- Part Time Passenger Service Supervisor Jobs
- Actively Hiring
- No Degree Passenger Service Supervisor Jobs
Top Colleges for Passenger Service Supervisors
1. California State University - Bakersfield
Bakersfield, CA • Private
2. Stanford University
Stanford, CA • Private
3. University of Pennsylvania
Philadelphia, PA • Private
4. University of Minnesota - Twin Cities
Minneapolis, MN • Private
5. Cornell University
Ithaca, NY • Private
6. University of California, Berkeley
Berkeley, CA • Private
7. Northwestern University
Evanston, IL • Private
8. Western Carolina University
Cullowhee, NC • Private
9. SUNY College of Agriculture & Technology at Morrisville
Morrisville, NY • Private
10. Pennsylvania State University
University Park, PA • Private
Find the best Passenger Service Supervisor job for you
Passenger Service Supervisor Jobs You Might Like
- High Paying Passenger Service Supervisor Jobs - $69K and Up
- Entry Level Passenger Service Supervisor Jobs
- Part Time Passenger Service Supervisor Jobs
- Actively Hiring
- No Degree Passenger Service Supervisor Jobs
Online Courses For Passenger Service Supervisor That You May Like
Master Customer Service using this practical customer care course...
Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...
Top Skills For a Passenger Service Supervisor
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.6% of Passenger Service Supervisors listed Safety Procedures on their resume, but soft skills such as Communication skills and Computer skills are important as well.