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Become A Passenger Service Supervisor

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Working As A Passenger Service Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information

  • Deal with People

  • Mostly Sitting

  • $78,000

    Average Salary

Example Of What A Passenger Service Supervisor does

  • Selected to train staff in safety programs.
  • Arranged travel and issued tickets for all DoD personnel who performed official travel from Goodfellow.
  • Followed all TSA and Aviation regulations.
  • Performed as LCRO, GSC, and MOD as required.
  • Operate terminal security equipment, and conduct passenger and baggage security inspections.
  • Use automated systems to provide in-transit visibility and to document passenger movement operations.
  • Oversee cash transactions and bank deposits; Respond and to resolve escalated Customer Service issues.
  • Enforced applicable laws, rules, policies, and regulations.
  • Assisted Customers with special needs, e.g.
  • Ensured compliance in accordance with AMC Instructions.
  • Served as a liaison and ambassador to foreign workers involved in air transportation activities on military bases.
  • Managed 29 staff members of the passenger terminal; ensured superior service for 4,130 passengers on 525 aircraft.
  • Administered discipline as set out in Company policies.
  • Accommodate special needs of passengers and VIP reception.
  • Communicate with pilots and flight crews.
  • Provide information on schedules, routes, air movement requirements, baggage limitations, and local facilities for passengers.
  • Served as Ground Security Coordinator ensuring crew and passengers were in compliance with FAA regulations.
  • Conduct biannual performance reviews of agent workforce.
  • Direct operations by ensuring correct safety and security procedures are taken while providing passengers with a comfortable experience and on-time departures.
  • General customer service including efficiency in Amadeus, Front Check & Lufthansa.

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Passenger Service Supervisor Career Paths

Passenger Service Supervisor
Account Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
Account Manager Operations Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Account Manager Owner Director
Regional Director
9 Yearsyrs
Supervisor Manager Office Manager
Administrative Manager
6 Yearsyrs
Supervisor Manager Assistant Director
Center Director
7 Yearsyrs
Supervisor Manager Project Manager
Division Manager
8 Yearsyrs
Assistant Manager Store Manager Operations Manager
Operations Project Manager
7 Yearsyrs
Assistant Manager Office Manager
Administrative Director
8 Yearsyrs
Assistant Manager Store Manager Service Manager
Service Operations Manager
8 Yearsyrs
Station Manager General Manager Business Manager
Business Operations Manager
8 Yearsyrs
Station Manager Store Manager Warehouse Supervisor
Logistics Supervisor
5 Yearsyrs
Station Manager General Manager Territory Sales Manager
Unit Manager
6 Yearsyrs
Passenger Service Manager General Manager Regional Operation Manager
Transportation Manager
8 Yearsyrs
Service Supervisor Operation Supervisor Customer Service Manager
Call Center Manager
6 Yearsyrs
Service Supervisor Operation Supervisor
Fleet Manager
7 Yearsyrs
Service Supervisor Operation Supervisor Warehouse Supervisor
Inventory Control Manager
6 Yearsyrs
Manager On Duty Front Office Manager
Revenue Manager
8 Yearsyrs
Manager On Duty Front Office Manager Billing Manager
Collections Manager
5 Yearsyrs
Manager On Duty Project Manager Quality Manager
Processing Manager
7 Yearsyrs
Shift Manager Unit Manager Collections Manager
Operations Officer
5 Yearsyrs
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Do you work as a Passenger Service Supervisor?

Help others decide if this is a good career for them

Average Length of Employment
Passenger Service Manager 4.8 years
Lead Customer Service Agent 4.1 years
Passenger Service Supervisor 4.0 years
Service Supervisor 3.9 years
Service Lead 3.0 years
Passenger Service Representative 2.9 years
Passenger Service Agent 2.3 years
Top Careers Before Passenger Service Supervisor
Passenger Service Agent 20.5%
Cashier 8.9%
Customer Service Representative 8.5%
Customer Service Agent 8.2%
Passenger Service Representative 6.1%
Sales Associate 4.8%
Supervisor 4.4%
Agent 4.1%
Service Supervisor 3.8%
Air Transportation Specialist 3.4%
Journeyman 3.4%
Service Agent 3.1%
Flight Attendant 3.1%
Assistant Manager 3.1%
Office Manager 2.7%
Lead Agent 2.7%
Cargo Specialist 2.4%
Administrative Assistant 2.4%
Processor 2.4%
Service Specialist 2.0%
Top Careers After Passenger Service Supervisor
Cashier 7.1%
Supervisor 6.8%
Customer Service Agent 6.8%
Account Manager 6.0%
Station Manager 6.0%
Customer Service Representative 6.0%
Passenger Service Agent 5.3%
Administrative Assistant 4.9%
Manager 4.9%
Shift Manager 4.9%
Security Officer 4.9%
General Manager 4.5%
Passenger Service Manager 4.5%
Office Manager 4.1%
Service Supervisor 4.1%
Operation Supervisor 4.1%
Customer Service Manager 4.1%
Operations Manager 3.8%
Assistant Manager 3.8%
Sales Associate 3.4%

Do you work as a Passenger Service Supervisor?

How Would You Rate The Salary Of a Passenger Service Supervisor?

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Top Skills for A Passenger Service Supervisor

  1. Passenger Luggage
  2. Security Procedures
  3. Safety Program
You can check out examples of real life uses of top skills on resumes here:
  • Direct operations by ensuring correct safety and security procedures are taken while providing passengers with a comfortable experience and on-time departures.
  • Selected to train staff in safety programs.
  • Justify personnel, equipment, and facilities required to accomplish air transportation activities.
  • Supervised customer service training for ground staff and call center agents and quality checked materials, thereby ensuring best-in-class customer relations.
  • Provide passenger assistance at the ticket counter and gate areas by issuing boarding passes, checking baggage and assigning seats.

Passenger Service Supervisor Demographics

Gender

Male

46.9%

Female

40.4%

Unknown

12.8%
Ethnicity

White

52.2%

Hispanic or Latino

22.8%

Black or African American

10.8%

Asian

8.3%

Unknown

5.9%
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Foreign Languages Spoken

Spanish

63.1%

Portuguese

9.2%

French

9.2%

Arabic

6.2%

Italian

4.6%

Hindi

3.1%

Nepali

1.5%

Malayalam

1.5%

Tamil

1.5%
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Passenger Service Supervisor Education

Schools

Community College of the Air Force

28.0%

University of Phoenix

9.3%

Miami Dade College

6.7%

University of Maryland - University College

5.3%

Eastern Michigan University

4.0%

California State University - Los Angeles

4.0%

Liberty University

4.0%

Strayer University

4.0%

Embry-Riddle Aeronautical University - Daytona Beach

4.0%

Saint Leo University

4.0%

Texas Southern University

2.7%

Suffolk County Community College

2.7%

Boricua College

2.7%

Washington State University

2.7%

Ultimate Medical Academy - Clearwater

2.7%

American University

2.7%

Oregon State University

2.7%

Florida Technical College

2.7%

Union County College

2.7%

City College of San Francisco

2.7%
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Majors

Business

37.4%

Aviation

7.0%

Supply Chain Management

5.9%

Hospitality Management

5.1%

Criminal Justice

4.8%

Nursing

4.4%

Accounting

3.7%

Psychology

3.3%

Medical Assisting Services

3.3%

Health Care Administration

3.3%

Communication

2.9%

General Studies

2.6%

English

2.6%

Liberal Arts

2.2%

Finance

2.2%

Graphic Design

2.2%

Computer Science

1.8%

Management

1.8%

Biology

1.8%

Marketing

1.8%
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Degrees

Bachelors

37.4%

Other

25.6%

Associate

17.9%

Masters

8.9%

Certificate

6.0%

Diploma

2.7%

License

1.2%

Doctorate

0.2%
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