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What is a Passenger Service Supervisor?

A passenger service supervisor is also often referred to as a passenger handling supervisor. This person's job is to ensure that passenger services at an airport run without any hitch. As a passenger service supervisor, you monitor and direct passenger services staff members, including ticket desk agents, information desk staff, and check-in staff.

You must also ensure they perform their duties on time. If any staff is indisposed, you will need to provide cover for the team. This supervisor works primarily in an airport. If you choose this job, you must follow the company's policies and ethics completely.

Of course, you must have outstanding customer service and communication skills. While the exact educational requirements for this career vary from company to company, a high school diploma or GED is usually sufficient. Most employers, however, tend to choose people with customer service experience and college background. You can look forward to earning an average of $41,474 per year on the job.

What Does a Passenger Service Supervisor Do

There are certain skills that many passenger service supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

How To Become a Passenger Service Supervisor

If you're interested in becoming a passenger service supervisor, one of the first things to consider is how much education you need. We've determined that 44.3% of passenger service supervisors have a bachelor's degree. In terms of higher education levels, we found that 5.6% of passenger service supervisors have master's degrees. Even though some passenger service supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Top Passenger Service Supervisor Jobs Near You

Career Path For a Passenger Service Supervisor

As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a passenger service supervisor can determine their career goals through the career progression. For example, they could start out with a role such as account manager, progress to a title such as operations manager and then eventually end up with the title senior operations manager.

Passenger Service Supervisor

Average Salary for a Passenger Service Supervisor

Passenger Service Supervisors in America make an average salary of $38,034 per year or $18 per hour. The top 10 percent makes over $47,000 per year, while the bottom 10 percent under $30,000 per year.
Average Passenger Service Supervisor Salary
$38,034 Yearly
$18.29 hourly

What Am I Worth?

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Roles and Types of Passenger Service Supervisor

There are several types of passenger service supervisor, including:

Customer Service Supervisor

Role:

A customer service supervisor's job is to guarantee that customer experience at the organization they work for is like a day at the zoo, each and every time. And given the fact that people tend to be highly critical about customer care services, this is definitely easier said than done.

Typically, they rise to the position from a front-line representative position. Customer service supervisors oversee the work of customer care agent teams, coach the service staff, and make sure customer service teams are tightly bound and highly functional.

This is a managerial position, so you will need leadership skills. You need to be able to make people trust you and follow your vision, tactfully negotiate and resolve problems, and never let your frustration get the best of you. Leave that to the customers.
  • Average Salary: $38,792
  • Degree: Bachelor's Degree

Service Supervisor

Role:

A service supervisor is one of the most in-demand jobs, as it is required in almost all industries. If you have ever been interested in any product or service and gave the company a call to enquire about its offerings, then you have certainly spoken to their customer service personnel. These individuals are monitored and trained by a service supervisor.

The primary role of a service supervisor is to oversee the operations of customer service personnel. This includes tasks such as facilitating customer call assistance, developing quality assurance customer service strategies, preparing team progress reports, and improving customer service workflow. Besides that, they oversee customer escalations and service order logistics, as well as supervising employee skill training.

A service supervisor is required to have a bachelor's degree that is related to business as well as two years worth of relevant work experience. This role offers a career progression toward being a customer service director. A service supervisor earns, on average, $27 per hour.

  • Average Salary: $52,539
  • Degree: Bachelor's Degree

Account Supervisor

Role:

An account supervisor is responsible for leading account executives and account representatives to manage daily communications essential to achieving client goals. He/She is the contact person for daily client communications. He/She monitors and manages team performance.

Additionally, he/she collaborates with other teams to promote productivity and client relationships. Also, he/she links clients and prospective customers to resources available in their company. By implication, an account supervisor must be aware of the company's products and services.

You must have a bachelor's degree in communications, marketing, or a related field to apply for the role of an account supervisor. Not just this, but you must have at least four years of experience managing accounts. Besides, you must possess communication, organization, collaboration, attention to detail, and critical thinking skills. An account supervisor must be capable of client relationship development and management. You must also be proficient in Microsoft Office and social media.

The average annual salary of an account supervisor is $80,745. Their salary ranges from $62,000 to $106,000.
  • Average Salary: $83,760
  • Degree: Bachelor's Degree
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States With The Most Passenger Service Supervisor Jobs

Number Of Passenger Service Supervisor Jobs By State

RankStateNumber of JobsAverage Salary
1California2,044$41,610
2Texas1,078$37,411
3Florida903$37,787
4New York779$45,239
5Pennsylvania656$37,147
6Illinois641$37,675
7Ohio543$33,063
8Georgia506$37,376
9Massachusetts477$37,289
10Virginia469$39,093
11North Carolina465$35,501
12Wisconsin447$39,264
13Arizona417$37,100
14Washington349$41,547
15Michigan345$40,337
16Iowa340$35,885
17Colorado337$39,103
18New Jersey330$36,994
19Indiana318$34,857
20Minnesota295$39,871
21Tennessee287$34,207
22Maryland272$40,558
23Missouri252$34,654
24Connecticut222$32,697
25Kentucky203$33,097
26Oregon193$39,620
27South Carolina180$37,559
28Utah161$30,383
29Oklahoma141$33,205
30Alabama138$36,263
31Nevada137$37,015
32Louisiana127$32,394
33New Mexico114$35,437
34Kansas108$43,509
35New Hampshire107$35,549
36Idaho97$37,211
37Arkansas95$33,818
38Maine91$32,518
39West Virginia78$29,849
40Nebraska76$32,681
41Hawaii68$40,760
42Mississippi64$29,974
43Rhode Island58$43,079
44Delaware48$41,443
45Montana46$31,157
46Alaska37$33,064
47South Dakota36$40,542
48North Dakota35$40,067
49Wyoming31$32,912
50Vermont30$37,437

Passenger Service Supervisor Education

Passenger Service Supervisor Majors

Business
32.9 %
Aviation
9.0 %
Hospitality Management
5.2 %

Passenger Service Supervisor Degrees

Bachelors

44.3 %

Associate

26.8 %

High School Diploma

15.0 %

Top Colleges for Passenger Service Supervisors

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition

$7,309

Enrollment

9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition

$51,354

Enrollment

7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

$55,584

Enrollment

10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition

$14,760

Enrollment

31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition

$55,188

Enrollment

15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition

$14,184

Enrollment

30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition

$54,568

Enrollment

8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition

$3,926

Enrollment

9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition

$8,670

Enrollment

2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition

$18,454

Enrollment

40,108

Top Skills For a Passenger Service Supervisor

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.0% of passenger service supervisors listed safety procedures on their resume, but soft skills such as communication skills and computer skills are important as well.

Passenger Service Supervisor diversity

Passenger Service Supervisor Gender Distribution

Male
Male
55%
Female
Female
45%

After extensive research and analysis, Zippia's data science team found that:

  • Among passenger service supervisors, 45.0% of them are women, while 55.0% are men.

  • The most common race/ethnicity among passenger service supervisors is White, which makes up 60.6% of all passenger service supervisors.

  • The most common foreign language among passenger service supervisors is Spanish at 63.1%.

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Top Passenger Service Supervisor Employers

Most Common Employers For Passenger Service Supervisor

RankCompanyAverage SalaryHourly RateJob Openings
1Triangle Services$39,637$19.064
2Lufthansa$39,440$18.964
3Prospect$39,254$18.873
4dnata$39,083$18.797
5Airport Terminal Services$38,726$18.624
6Menzies Aviation$38,695$18.6012
7Air France$38,421$18.474
8Hallmark Aviation$38,402$18.467
9USAF Police Alumni Association$37,988$18.2617
10American Airlines$37,669$18.1117
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Updated April 6, 2023