Passenger service supervisor job description
Updated March 14, 2024
8 min read
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Example passenger service supervisor requirements on a job description
Passenger service supervisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in passenger service supervisor job postings.
Sample passenger service supervisor requirements
- Bachelor's degree in relevant field.
- Minimum of two years of experience in a customer service role.
- Knowledge of relevant airline regulations.
- Proficient in MS Office applications.
Sample required passenger service supervisor soft skills
- Excellent communication and interpersonal skills.
- Highly organized and able to multitask.
- Ability to handle stressful situations.
- Strong problem solving and decision making skills.
- Able to work in a fast-paced environment.
Passenger service supervisor job description example 1
Airport Terminal Services passenger service supervisor job description
Are you a detail-oriented problem solver who focuses on providing outstanding customer service?
Join our ATS family and start your career as a Passenger Service Supervisor!
ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.
Job Responsibilities:
* Supervise and direct the work of all passenger service agents on your shift as they check in passengers and luggage and address passenger questions and concerns
* Manage passenger service agent manpower to ensure adequate staffing on your shift
* Serve as point person for customers and management to alert them to any irregular operations which may cause delays or otherwise impact service to our customers
* Be responsible for conducting on the job training for new team members
* Observe and enforce all safety regulations and company policies
* Assist with all passenger service duties (checking in passengers, luggage, and communicating with passengers, and coordinating ticket counter activities with vendors, flight and ground handling teams) as needed
Qualifications:
* Have excellent computer skills
* Possess a valid driver's license with a clean driving record (only required for some airports)
* Be at least 18 years old and possess a high school diploma, GED, or work experience equivalent
* Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check
* If you are applying at the following locations: San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment.
Physical Requirements:
* Lift up to 70 pounds (32 kg) on a regular basis
* Stand, lift, bend, push and pull on a frequent basis and for extended periods
* Work around jet and machinery noises
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays. The successful ATS team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
ATS employees should apply through ADP
M/F Disabled and Vet Equal Opportunity Employer
Join our ATS family and start your career as a Passenger Service Supervisor!
ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.
Job Responsibilities:
* Supervise and direct the work of all passenger service agents on your shift as they check in passengers and luggage and address passenger questions and concerns
* Manage passenger service agent manpower to ensure adequate staffing on your shift
* Serve as point person for customers and management to alert them to any irregular operations which may cause delays or otherwise impact service to our customers
* Be responsible for conducting on the job training for new team members
* Observe and enforce all safety regulations and company policies
* Assist with all passenger service duties (checking in passengers, luggage, and communicating with passengers, and coordinating ticket counter activities with vendors, flight and ground handling teams) as needed
Qualifications:
* Have excellent computer skills
* Possess a valid driver's license with a clean driving record (only required for some airports)
* Be at least 18 years old and possess a high school diploma, GED, or work experience equivalent
* Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check
* If you are applying at the following locations: San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment.
Physical Requirements:
* Lift up to 70 pounds (32 kg) on a regular basis
* Stand, lift, bend, push and pull on a frequent basis and for extended periods
* Work around jet and machinery noises
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays. The successful ATS team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
ATS employees should apply through ADP
M/F Disabled and Vet Equal Opportunity Employer
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Passenger service supervisor job description example 2
Unifi Manufacturing passenger service supervisor job description
- Must be a local (in-state) resident.
- Valid In-State Driver's License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete SIDA training to obtain airport authority identification security.
Experience:
- 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.
Knowledge, Skills & Abilities:
- Excellent customer service skills.
- Strong work ethic.
- Ability to work in a team oriented environment.
- Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
- Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
Preferred Qualifications
Education:
- High School diploma or GED.
Experience:
- 4+ years of relevant experience.
- Relevant supervisory experience.
Knowledge, Skills & Abilities:
- Able to communicate information and instructions verbally and/or via radio equipment.
- Able to communicate effectively in a professional manner.
- Strong leadership qualities and ability to create a passionate and efficient workforce.
- Able to effectively resolve employee conflicts.
- Ability to apply creative solutions that have a positive impact on results.
Working Conditions
Work Schedule:
- You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
Work Environment:
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.
- Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.
Physical Demands/Requirements:
- Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to work in cramped or high places.
- Must be able to carry heavy items up and down jet way stairs.
Supervisory Responsibilities
- Supervise team of Customer Service Agents and Leads.
Legal
Unifi is an Equal Opportunity Employer.
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Passenger service supervisor job description example 3
ABM Industries passenger service supervisor job description
**Overview**
**Specific Duties / Essential Job Functions:** (Other duties may be assigned.)
+ Achieve operational performance and functional service activities.
+ Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
+ Monitor and maintain appropriate staffing levels.
+ Ensure that future schedules are complete (days off, vacations, etc.)
+ Ensure all call offs are covered.
+ Accommodate increased / decreased client staffing requests.
+ Manage employee lunches and breaks.
+ Manage the No-Fault Attendance Policy
+ Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.
+ Manage daily schedules.
+ Maintain daily shift report for managers.
+ Perform basic administrative and payroll functions (if applicable).
+ Maintain communication with Duty Managers to maintain optimum staffing levels.
+ Effectively coach, counsel and discipline employees.
+ Conduct service audits.
+ Responsible for the movement of personnel between checkpoints
+ Work with Safety Quality Manager to ensure the safety and security of the operation.
+ Set positive, professional example for workforce.
+ Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
+ Miscellaneous duties as assigned
**Supervisory Responsibilities:**
+ Front-Line employees on designated account and shift.
**Other:**
+ **Physical Demands:** _The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The individual may be required to stand and walk for 2/3 or more of the work shift.
+ Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.
+ Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.
+ **Work Environment:** _The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The work environment has a moderate to heavy noise level.
+ **Specific Job Knowledge, Skill, and Ability:** _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position._
**Language Skills:**
+ Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
+ Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.
**Math Skills:**
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
**Computer Skills:**
+ Basic understanding of computer software programs, including Microsoft Office.
**Reasoning Ability:**
+ Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
+ Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
+ Employee must comply with and enforce all guidelines and policies set forth in the Air Serv Corporation Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
**Education:**
High school diploma or GED required. College degree or equivalent work experience preferred.
**Experience:**
Previous management experience preferred
**Overall** **:**
Must be 18 years of age or older.
Must submit to and pass a drug screen.
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.
Pay rate is $24.00/HR
REQNUMBER: 30616
**Specific Duties / Essential Job Functions:** (Other duties may be assigned.)
+ Achieve operational performance and functional service activities.
+ Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
+ Monitor and maintain appropriate staffing levels.
+ Ensure that future schedules are complete (days off, vacations, etc.)
+ Ensure all call offs are covered.
+ Accommodate increased / decreased client staffing requests.
+ Manage employee lunches and breaks.
+ Manage the No-Fault Attendance Policy
+ Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.
+ Manage daily schedules.
+ Maintain daily shift report for managers.
+ Perform basic administrative and payroll functions (if applicable).
+ Maintain communication with Duty Managers to maintain optimum staffing levels.
+ Effectively coach, counsel and discipline employees.
+ Conduct service audits.
+ Responsible for the movement of personnel between checkpoints
+ Work with Safety Quality Manager to ensure the safety and security of the operation.
+ Set positive, professional example for workforce.
+ Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
+ Miscellaneous duties as assigned
**Supervisory Responsibilities:**
+ Front-Line employees on designated account and shift.
**Other:**
+ **Physical Demands:** _The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The individual may be required to stand and walk for 2/3 or more of the work shift.
+ Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.
+ Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.
+ **Work Environment:** _The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ The work environment has a moderate to heavy noise level.
+ **Specific Job Knowledge, Skill, and Ability:** _To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position._
**Language Skills:**
+ Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
+ Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.
**Math Skills:**
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
**Computer Skills:**
+ Basic understanding of computer software programs, including Microsoft Office.
**Reasoning Ability:**
+ Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
+ Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times.
+ Employee must comply with and enforce all guidelines and policies set forth in the Air Serv Corporation Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
**Education:**
High school diploma or GED required. College degree or equivalent work experience preferred.
**Experience:**
Previous management experience preferred
**Overall** **:**
Must be 18 years of age or older.
Must submit to and pass a drug screen.
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.
Pay rate is $24.00/HR
REQNUMBER: 30616
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Updated March 14, 2024
Updated March 14, 2024