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Passenger service supervisor skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical passenger service supervisor skills. We ranked the top skills for passenger service supervisors based on the percentage of resumes they appeared on. For example, 16.0% of passenger service supervisor resumes contained safety procedures as a skill. Continue reading to find out what skills a passenger service supervisor needs to be successful in the workplace.

15 passenger service supervisor skills for your resume and career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how passenger service supervisors use safety procedures:

Worked on additional value adding projects involving effective route scheduling, additional safety procedures, and customer service initiatives.
Awarded Army Commendation Medal for implementing post wide fueling safety procedures and processes during Operation Joint Endeavor deployment.

2. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how passenger service supervisors use tsa:

Followed all TSA and Aviation regulations.
Wheel chair Assistance -Escort Assistance -United Airlines aircraft security -International transfer bag ( TSA support)

3. OSHA

Here's how passenger service supervisors use osha:

Conducted investigations and maintained OSHA standards.
Assisted OSHA team during revamping of call center to better accommodate fellow employees due to Carpel Tunnel injuries.

4. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how passenger service supervisors use disciplinary actions:

Share in the duties of employee payroll records and systems, disciplinary actions as needed with employees.
Initiate disciplinary actions when employees disobey company policies and sit in on interdisciplinary consultations and meetings to support decision making.

5. Customer Satisfaction

Here's how passenger service supervisors use customer satisfaction:

Assisted in design and implementation of comprehensive consumer-oriented service system with an objective to ensure customer satisfaction.
Worked alongside (SATO) Travel Agent to create a problem free process to enhance customer satisfaction.

6. Reservations

Here's how passenger service supervisors use reservations:

Faxed confirmation of travel reservations to other administrative offices.
Monitor & maintain daily reports including arrival-departure scheduled times, reservations, baggage claim volume and U.S. customs inquiries when requested.

7. Employee Training

Here's how passenger service supervisors use employee training:

Conducted staff performance reviews, setting objectives, and identifying employee training requirements.

8. Security Procedures

A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

Here's how passenger service supervisors use security procedures:

Direct operations by ensuring correct safety and security procedures are taken while providing passengers with a comfortable experience and on-time departures.

9. Aircraft Weight

Here's how passenger service supervisors use aircraft weight:

Calculated aircraft weight & balance according to safety guideline.

10. Safety Program

Safety programs are a series of measures to protect employees from any mishaps and make the work environment safer. Safety programs include checklists, guidelines, and direct procedures that a specific area or department must follow. Safety programs take care of office space safety, maintenance and repairs, and identification of frauds as well.

Here's how passenger service supervisors use safety program:

Selected to train staff in safety programs.

11. Ticket Counter

Here's how passenger service supervisors use ticket counter:

Provide passenger assistance at the ticket counter and gate areas by issuing boarding passes, checking baggage and assigning seats.
Spear headed cross-functional initiative to achieve successful dual operations of both United & Delta ramp and ticket counter/gate functions.

12. On-Time Departures

Here's how passenger service supervisors use on-time departures:

Devised and implemented efficiency boosting service standards to boost on-time departures.
Monitored and communicated flight information and operation for on-time departure.

13. Service Issues

Here's how passenger service supervisors use service issues:

Responded and resolved escalated Customer Service issues.
Provide proposals related to improvement and rectification of Guest Service issues and generate action plans to improve service levels.

14. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how passenger service supervisors use faa:

Analyzed specific programmatic issues, using FAA safety information systems, to determine feasibility of policy alternatives.
Oversee and insure compliance with all FAA required records and daily testing at security checkpoint.

15. Customer Complaints

Here's how passenger service supervisors use customer complaints:

Provided counseling to individual bus operators regarding customer complaints; referred operators as necessary for progressive discipline and/or retraining.
Guaranteed positive customer experiences, ensuring that service standards and resolved all customer complaints.

What skills help Passenger Service Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of passenger service supervisor skills to add to your resume

The most important skills for a passenger service supervisor resume and required skills for a passenger service supervisor to have include:

Safety Procedures
TSA
OSHA
Disciplinary Actions
Customer Satisfaction
Reservations
Employee Training
Security Procedures
Aircraft Weight
Safety Program

Ticket Counter
On-Time Departures
Service Issues
FAA
Customer Complaints
Flight Operations
Computer System
Check-In Process
Necessary Safety
Customer Inquiries

Performance Reviews
Public Announcements
Materials Handling
Quality Standards
Local Facilities
DOD
GSC
Amadeus
Flight Schedules
International Flights

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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