Specialist jobs at PATH (People Acting To Help), Inc Community Mental Health

Now Hiring: BIM Specialist at Carr & Duff! 💡 Bring your construction experience and tech skills together to help build smarter, safer, and more efficient projects. 🕓 Full-Time-On-site About the Role Carr & Duff is expanding our Virtual Design & Construction (VDC) team and looking for a motivated BIM Specialist with 2+ years of experience in construction, engineering, or design. You'll help bring our projects to life digitally before they're built - using Revit, AutoCAD, and Navisworks to coordinate models, detect clashes, and support prefabrication and field operations. This is a hands-on opportunity to combine technical skill with real-world impact on major electrical and infrastructure projects. What You'll Do 🔹 Develop and manage 3D BIM models for electrical and infrastructure projects 🔹 Support clash detection, trade coordination, and prefabrication workflows 🔹 Produce shop drawings, layouts, and as-builts for field teams 🔹 Help maintain Carr & Duff's BIM standards and best practices 🔹 Collaborate with engineers, project managers, and field crews to ensure precision and efficiency What You Bring ✅ 2+ years of experience in construction, engineering, or drafting ✅ Familiarity with Revit, AutoCAD, or Navisworks (training available) ✅ Detail-oriented, collaborative, and eager to learn ✅ Passion for digital construction and innovation Why Carr & Duff At Carr & Duff, we're not just building projects - we're building people. You'll join a team that values craftsmanship, collaboration, and technology. We offer competitive pay, excellent benefits, and real opportunities to grow within our BIM and VDC group. 👉 Ready to build what's next? Apply today and grow your career as a BIM Specialist at Carr & Duff. 🔖 #CarrAndDuff #BIM #VDC #ConstructionJobs #ElectricalConstruction #Revit #Navisworks #DigitalConstruction #HiringNow

NOC Communications Specialist Onsite role at 1 Technology Park, Harrisburg, PA 17110 3rd Shift: Saturday-Wednesday, 12:00am-8:30am Full Job Description: The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. The PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with Commonwealth Agency staff and IT teams. The individual will work closely with Commonwealth staff, vendors, service providers and IT staff, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution. The NOC Communications Specialist provides after-hour and weekend hours Level 1 Support by performing the skills listed below. Role Description: End-user Support: • Answer inbound phone calls concerning network issues from Commonwealth employees, and LEC/Last User Contract, LUC, vendors. • Creates and escalates Service Now trouble tickets to Engineers, tier two Commonwealth staff, and/or third-party service providers to ensure the quick resolution of IT/Network issues. • Works with NOC T2 Engineers, Commonwealth staff and contracted personnel, and/or third-party providers as needed. • Research and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed. • Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed. • Promptly and properly escalate high priority issues. Monitoring & Maintenance: • Utilize network management tools, such as Solar Winds and Squared up, to monitor remote sites network and hardware. • Actively monitors the status of Commonwealth networks and attached network assets using established tools and promptly initiates appropriate actions. • Responds to outages and system failures using established escalation processes. • Provide first-line investigation and diagnosis of network incidents, logging all details and prioritization of incidents. • Escalate after hours incidents to staff for resolution. • Promptly assign unresolved incidents to higher Tier support or LUC providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service. • Coordinate with network staff and various vendors to assist with service restoration based on alarm conditions. • Actively monitors the Service Now ticket queue. • Monitors appropriate Commonwealth email accounts for any event messages and initiates action as needed. • Proactively identifies and resolves problems. Communication: • Acts as the primary network contact for Commonwealth employees and business partners outside of regular business hours. • Perform Enterprise Incident communications using defined process and approved template. • Monitors the network hotline during coverage hours. • Issues network status updates using established procedures. • Follows quality standards and displays strong customer service skills. Routine Tasks: • Assists the network engineers and technicians with outstanding tasks. • Updates network operation and knowledgebase documentation. • Participates in disaster recovery. • Completes assigned tasks. Required Skills: • Possesses excellent communication skills; both written and spoken. • Ability to be clearly understood and has excellent phone etiquette. • Ability to support end-users with varying IT skillsets. • Ability to follow directions, especially when using established operation and knowledgebase documentation, and Commonwealth standard operating procedures. • Ability to adapt to change. • Detail oriented and resourceful. • Excellent organizational skills. • Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution. • Experience with incident management, call tracking, and ticketing software. • Preferred 2+ years previous systems administrator, help desk, and/or call center experience.

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: • Impact - The work you do here matters to millions. • Growth - Philadelphia is growing, why not grow with it? • Diversity & Inclusion - Find a career in a place where everyone belongs. • Benefits - We care about your well-being. This position is within the Office of Innovation & Technology (OIT), the central IT agency for the City of Philadelphia and assigned to the Department of Planning and Development's (DPD) IT unit. DPD regularly engages with the public, city officials and a wide array of stakeholders to obtain input on the formulation of neighborhood, district and housing plans and to communicate the work of the department with the public. The Department of Planning and Development is made up of multiple divisions including Philadelphia City Planning Commission (PCPC), Philadelphia Historical Commission (PHC), Art Commission, Zoning Board of Adjustment (ZBA), Development Services, Division of Housing and Community Development (DHCD), and partners with the Philadelphia Housing Development Corporation (PHDC).. Job Description This is information technology work supporting the analysis and administration of local area networks and computing systems and performing the full scope of desktop installation, troubleshooting and maintenance for the housing agencies. The employee in this class administers and maintains assigned network domains and the deployment of desktop assets, and promotes the most efficient and optimal utilization of network and workstation technology for users. Providing user training and support related to network access, use of network or network problem resolution and ensuring that application software on file servers is current are significant aspects of the work. Work is performed under the general direction of the Information Technology Manager. Essential Functions Administers core components of local area networks (LAN), including the creation and management of user accounts and groups, server backup and recovery processes, and the implementation of server changes and upgrades. Troubleshoots network connectivity issues and participates in infrastructure projects such as server virtualization, system migrations, and network hardware upgrades to ensure secure and reliable system performance. Responds to desktop support tickets submitted through the TeamDynamix service management system, ensuring timely resolution, accurate documentation, and follow-up on technical issues. Deploys desktop and peripheral hardware, including the configuration, installation, and testing of workstations, printers, and software applications to meet user and departmental needs. Manages the full desktop lifecycle, including procurement, deployment, maintenance, and decommissioning of hardware in accordance with City standards; serves as the primary contact for vendor repair and maintenance contracts. Maintains and updates the IT asset inventory for the department, ensuring accurate tracking of all hardware, software, and network components. Provides end-user technical support by diagnosing and resolving hardware and software issues; delivers one-on-one and group training sessions to improve user familiarity with applications and systems. Investigates and documents support issues and resolutions, developing clear procedures and support documentation for repeatable solutions and user guidance. Supports audiovisual and meeting technologies, including the setup and maintenance of hybrid and remote meeting tools used for Boards and Commissions, ensuring smooth operation and user access during live events. Performs physical tasks related to IT support, including lifting and transporting equipment, pulling cable through ceilings and floors, and working in confined spaces as needed. Collaborates with IT and business teams to ensure consistent and responsive technical support in alignment with departmental goals and service-level expectations. Performs related duties as assigned to support departmental operations and technology initiatives. Provides end-user technical support by diagnosing and resolving hardware and software issues; delivers one-on-one and group training sessions to improve user familiarity with applications and systems. Investigates and documents support issues and resolutions, developing clear procedures and support documentation for repeatable solutions and user guidance. Supports audiovisual and meeting technologies, including the setup and maintenance of hybrid and remote meeting tools used for Boards and Commissions, ensuring smooth operation and user access during live events. Performs physical tasks related to IT support, including lifting and transporting equipment, pulling cable through ceilings and floors, and working in confined spaces as needed. Collaborates with IT and business teams to ensure consistent and responsive technical support in alignment with departmental goals and service-level expectations. Performs related duties as assigned to support departmental operations and technology initiatives Competencies, Knowledge, Skills and Abilities Knowledge of: Principles, operation, and capabilities of desktop and networked computing environments, including personal computers, laptops, printers, and other peripheral devices. Industry-standard practices for the installation, configuration, and maintenance of hardware and software in a workstation and server environment. The functionality, configuration, and integration of desktop operating systems (e.g., Windows, mac OS) and host-based operating systems in both local and domain-based environments. Service management systems such as TeamDynamix for tracking, responding to, and documenting technical support tickets. Techniques and best practices for diagnosing and troubleshooting hardware, software, and network connectivity issues. Methods and tools used for imaging, deploying, and maintaining desktop devices across their full lifecycle. Principles and practices for network administration, including account management, file permissions, print services, and basic network protocols (TCP/IP, DHCP, DNS). Concepts of network and workstation security, including endpoint protection, encryption, and access control. Audio/visual hardware and conferencing tools (e.g., Zoom, Teams, microphones, projectors) used to support hybrid and remote meetings. Procedures for maintaining IT asset inventory and coordinating vendor-supported repairs and warranties. Cable management, structured cabling, and safe handling of electrical/IT infrastructure in office settings. Emerging technologies and current trends in desktop support, enterprise device management, and cloud-based productivity tools. Ability to: Deliver responsive and customer-focused technical support to a diverse user base with varying technical skill levels. Respond effectively to service requests and incidents via a ticketing system, documenting resolutions and escalating issues when appropriate. Train and assist users in accessing systems, using applications, and understanding network resources. Prioritize and manage multiple technical tasks efficiently, meeting deadlines and service-level expectations. Read and interpret technical documentation, system manuals, and hardware specifications. Troubleshoot and resolve desktop, network, and peripheral device issues independently and collaboratively. Configure and maintain user workstations and devices within a domain-joined, managed environment. Collaborate effectively with team members, vendors, and other IT departments to resolve technical problems and coordinate deployments. Evaluate hardware and software products for compatibility, performance, and alignment with department standards. Perform physical duties such as lifting and carrying IT equipment, pulling cables, and working in tight or elevated spaces as needed. Support and facilitate hybrid and remote public meetings, including live technical assistance and AV system setup. Qualifications Education: Completion of a bachelor's degree with major coursework in Computer Science, Decision Science, Information Science, or a closely related field. Experience: Two years of experience performing network technical support duties, including a full range of assignments from workstation hardware installation and maintenance to LAN/WAN support, such as installing, evaluating, troubleshooting, and maintaining network hardware and software. Equivalency: Any equivalent combination of education, training, and experience determined to be acceptable by the Human Resources Office will be considered. This includes completion of an associate's degree in computer science, Decision Science, Information Science, or a closely related field. Additional Requirements: Must possess a valid Pennsylvania Driver's License. Must be able to lift at least 30 pounds. Documentation of curriculum content or course descriptions from an accredited institution or training program must be provided to verify education and training. Additional Information Salary: $50k-$60k Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: • A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you're interested in this position. We read every single one! • Your resume or curriculum vitae. • Optionally, an online professional portfolio or public GitHub account. We won't accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents • Our wellness program offers eligibility into the discounted medical plan • Employees receive paid vacation, sick leave, and holidays • Generous retirement savings options are available • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *****************.

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: * Impact - The work you do here matters to millions. * Growth - Philadelphia is growing, why not grow with it? * Diversity & Inclusion - Find a career in a place where everyone belongs. * Benefits - We care about your well-being. This position is within the Office of Innovation & Technology (OIT), the central IT agency for the City of Philadelphia and assigned to the Department of Planning and Development's (DPD) IT unit. DPD regularly engages with the public, city officials and a wide array of stakeholders to obtain input on the formulation of neighborhood, district and housing plans and to communicate the work of the department with the public. The Department of Planning and Development is made up of multiple divisions including Philadelphia City Planning Commission (PCPC), Philadelphia Historical Commission (PHC), Art Commission, Zoning Board of Adjustment (ZBA), Development Services, Division of Housing and Community Development (DHCD), and partners with the Philadelphia Housing Development Corporation (PHDC).. Job Description This is information technology work supporting the analysis and administration of local area networks and computing systems and performing the full scope of desktop installation, troubleshooting and maintenance for the housing agencies. The employee in this class administers and maintains assigned network domains and the deployment of desktop assets, and promotes the most efficient and optimal utilization of network and workstation technology for users. Providing user training and support related to network access, use of network or network problem resolution and ensuring that application software on file servers is current are significant aspects of the work. Work is performed under the general direction of the Information Technology Manager. Essential Functions * Administers core components of local area networks (LAN), including the creation and management of user accounts and groups, server backup and recovery processes, and the implementation of server changes and upgrades. * Troubleshoots network connectivity issues and participates in infrastructure projects such as server virtualization, system migrations, and network hardware upgrades to ensure secure and reliable system performance. * Responds to desktop support tickets submitted through the TeamDynamix service management system, ensuring timely resolution, accurate documentation, and follow-up on technical issues. * Deploys desktop and peripheral hardware, including the configuration, installation, and testing of workstations, printers, and software applications to meet user and departmental needs. * Manages the full desktop lifecycle, including procurement, deployment, maintenance, and decommissioning of hardware in accordance with City standards; serves as the primary contact for vendor repair and maintenance contracts. * Maintains and updates the IT asset inventory for the department, ensuring accurate tracking of all hardware, software, and network components. * Provides end-user technical support by diagnosing and resolving hardware and software issues; delivers one-on-one and group training sessions to improve user familiarity with applications and systems. * Investigates and documents support issues and resolutions, developing clear procedures and support documentation for repeatable solutions and user guidance. * Supports audiovisual and meeting technologies, including the setup and maintenance of hybrid and remote meeting tools used for Boards and Commissions, ensuring smooth operation and user access during live events. * Performs physical tasks related to IT support, including lifting and transporting equipment, pulling cable through ceilings and floors, and working in confined spaces as needed. * Collaborates with IT and business teams to ensure consistent and responsive technical support in alignment with departmental goals and service-level expectations. * Performs related duties as assigned to support departmental operations and technology initiatives. * Provides end-user technical support by diagnosing and resolving hardware and software issues; delivers one-on-one and group training sessions to improve user familiarity with applications and systems. * Investigates and documents support issues and resolutions, developing clear procedures and support documentation for repeatable solutions and user guidance. * Supports audiovisual and meeting technologies, including the setup and maintenance of hybrid and remote meeting tools used for Boards and Commissions, ensuring smooth operation and user access during live events. * Performs physical tasks related to IT support, including lifting and transporting equipment, pulling cable through ceilings and floors, and working in confined spaces as needed. * Collaborates with IT and business teams to ensure consistent and responsive technical support in alignment with departmental goals and service-level expectations. * Performs related duties as assigned to support departmental operations and technology initiatives Competencies, Knowledge, Skills and Abilities Knowledge of: * Principles, operation, and capabilities of desktop and networked computing environments, including personal computers, laptops, printers, and other peripheral devices. * Industry-standard practices for the installation, configuration, and maintenance of hardware and software in a workstation and server environment. * The functionality, configuration, and integration of desktop operating systems (e.g., Windows, mac OS) and host-based operating systems in both local and domain-based environments. * Service management systems such as TeamDynamix for tracking, responding to, and documenting technical support tickets. * Techniques and best practices for diagnosing and troubleshooting hardware, software, and network connectivity issues. * Methods and tools used for imaging, deploying, and maintaining desktop devices across their full lifecycle. * Principles and practices for network administration, including account management, file permissions, print services, and basic network protocols (TCP/IP, DHCP, DNS). * Concepts of network and workstation security, including endpoint protection, encryption, and access control. * Audio/visual hardware and conferencing tools (e.g., Zoom, Teams, microphones, projectors) used to support hybrid and remote meetings. * Procedures for maintaining IT asset inventory and coordinating vendor-supported repairs and warranties. * Cable management, structured cabling, and safe handling of electrical/IT infrastructure in office settings. * Emerging technologies and current trends in desktop support, enterprise device management, and cloud-based productivity tools. Ability to: * Deliver responsive and customer-focused technical support to a diverse user base with varying technical skill levels. * Respond effectively to service requests and incidents via a ticketing system, documenting resolutions and escalating issues when appropriate. * Train and assist users in accessing systems, using applications, and understanding network resources. * Prioritize and manage multiple technical tasks efficiently, meeting deadlines and service-level expectations. * Read and interpret technical documentation, system manuals, and hardware specifications. * Troubleshoot and resolve desktop, network, and peripheral device issues independently and collaboratively. * Configure and maintain user workstations and devices within a domain-joined, managed environment. * Collaborate effectively with team members, vendors, and other IT departments to resolve technical problems and coordinate deployments. * Evaluate hardware and software products for compatibility, performance, and alignment with department standards. * Perform physical duties such as lifting and carrying IT equipment, pulling cables, and working in tight or elevated spaces as needed. * Support and facilitate hybrid and remote public meetings, including live technical assistance and AV system setup. Qualifications Education: * Completion of a bachelor's degree with major coursework in Computer Science, Decision Science, Information Science, or a closely related field. * Experience: * Two years of experience performing network technical support duties, including a full range of assignments from workstation hardware installation and maintenance to LAN/WAN support, such as installing, evaluating, troubleshooting, and maintaining network hardware and software. * Equivalency: * Any equivalent combination of education, training, and experience determined to be acceptable by the Human Resources Office will be considered. This includes completion of an associate's degree in computer science, Decision Science, Information Science, or a closely related field. * Additional Requirements: * Must possess a valid Pennsylvania Driver's License. * Must be able to lift at least 30 pounds. * Documentation of curriculum content or course descriptions from an accredited institution or training program must be provided to verify education and training. Additional Information Salary: $50k-$60k Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: * A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you're interested in this position. We read every single one! * Your resume or curriculum vitae. * Optionally, an online professional portfolio or public GitHub account. We won't accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: * We offer Comprehensive health coverage for employees and their eligible dependents * Our wellness program offers eligibility into the discounted medical plan * Employees receive paid vacation, sick leave, and holidays * Generous retirement savings options are available * Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. * Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. * Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *****************.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Technical Support Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents. Essential Functions Customer Relations: * Provide 1st tier support to customers * Answer help desk calls and create tickets in incident tracking system documenting support requests * Resolve assigned support tickets while keeping end user informed of the status of their request * Provide support to remote facilities using both remote tools and traveling to various facilities * Respond to end user inquiries by phone\email\chat * Create clear and detailed documentation * Explain technical issues to end users Technical: * Troubleshoot issues with Windows operating systems, printers, and installed software * Configure laptops and desktops by installing operating system and updating needed drivers and firmware * Create and deploy images for laptops and desktops * Install software * Determine technical issues to escalate to tier 2 & tier 3 to support customers Competencies, Knowledge, Skills and Abilities Skills: * A+ Certification * Ability to work independently and as a team member * Excellent communication skills to translate technical language to non-technical personnel and customers * Excellent customer service skills * Excellent time-management skills * Ability to meet multiple competing deadlines * Ability to overcome obstacles to customer solutions to satisfy customers * Ability to quickly learn new technologies Knowledge Of: * MS Office and other PC software * Adobe Acrobat * Web Browsers (Chrome, IE, Firefox) * Windows desktop operating systems * Software licensing * Printers * Remote Desktop * VPN Software Qualifications * High School Diploma or GED * Knowledge of PC hardware & A+ certification * Minimum 2 years of experience in a Desktop Support role * Must have a valid PA Driver's License and the ability to lift 50 lbs. NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Additional Information Salary Range: $45,000 - $59,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Technical Support Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents. Essential Functions Customer Relations: Provide 1st tier support to customers Answer help desk calls and create tickets in incident tracking system documenting support requests Resolve assigned support tickets while keeping end user informed of the status of their request Provide support to remote facilities using both remote tools and traveling to various facilities Respond to end user inquiries by phone\email\chat Create clear and detailed documentation Explain technical issues to end users Technical: Troubleshoot issues with Windows operating systems, printers, and installed software Configure laptops and desktops by installing operating system and updating needed drivers and firmware Create and deploy images for laptops and desktops Install software Determine technical issues to escalate to tier 2 & tier 3 to support customers Competencies, Knowledge, Skills and Abilities Skills: A+ Certification Ability to work independently and as a team member Excellent communication skills to translate technical language to non-technical personnel and customers Excellent customer service skills Excellent time-management skills Ability to meet multiple competing deadlines Ability to overcome obstacles to customer solutions to satisfy customers Ability to quickly learn new technologies Knowledge Of: MS Office and other PC software Adobe Acrobat Web Browsers (Chrome, IE, Firefox) Windows desktop operating systems Software licensing Printers Remote Desktop VPN Software Qualifications High School Diploma or GED Knowledge of PC hardware & A+ certification Minimum 2 years of experience in a Desktop Support role Must have a valid PA Driver's License and the ability to lift 50 lbs. NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Additional Information Salary Range: $45,000 - $59,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Technical Support Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents. Essential Functions Customer Relations: Provide 1st tier support to customers Answer help desk calls and create tickets in incident tracking system documenting support requests Resolve assigned support tickets while keeping end user informed of the status of their request Provide support to remote facilities using both remote tools and traveling to various facilities Respond to end user inquiries by phone\email\chat Create clear and detailed documentation Explain technical issues to end users Technical: Troubleshoot issues with Windows operating systems, printers, and installed software Configure laptops and desktops by installing operating system and updating needed drivers and firmware Create and deploy images for laptops and desktops Install software Determine technical issues to escalate to tier 2 & tier 3 to support customers Competencies, Knowledge, Skills and Abilities Skills: A+ Certification Ability to work independently and as a team member Excellent communication skills to translate technical language to non-technical personnel and customers Excellent customer service skills Excellent time-management skills Ability to meet multiple competing deadlines Ability to overcome obstacles to customer solutions to satisfy customers Ability to quickly learn new technologies Knowledge Of: MS Office and other PC software Adobe Acrobat Web Browsers (Chrome, IE, Firefox) Windows desktop operating systems Software licensing Printers Remote Desktop VPN Software Qualifications High School Diploma or GED Knowledge of PC hardware & A+ certification Minimum 2 years of experience in a Desktop Support role Must have a valid PA Driver's License and the ability to lift 50 lbs. NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Additional Information Salary Range: $45,000 - $59,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well-being. Agency Description The Office of Public Safety coordinates the deployment of resources and personnel dedicated to violence prevention for the City of Philadelphia. Within the Office of Public Safety is the Division of Safe Neighborhoods. Philadelphia's Division of Safe Neighborhoods (DSN) prioritizes public safety within our communities, with an emphasis on ending gun violence in Philadelphia. Our objective is to disrupt the detrimental cycle of gun violence by implementing a comprehensive strategy that tackles the root causes and offers rehabilitation and prevention resources. By supporting and expanding upon local innovations that enhance public safety in Philadelphia and building upon evidence and place-based initiatives, DSN aims to create a safe and resilient Philadelphia equipped with the essential resources for achievement. The Division of Safe Neighborhoods recognizes the significant impact of trauma on perpetuating gun violence. Consequently, as a social support initiative, DSN prioritizes addressing community mental health through community outreach and engagement. We also recognize that the most effective services come from within our communities, and our office demonstrates this understanding through our robust partnerships with community organizations throughout Philadelphia. Job Description Position Summary We seek to hire a highly motivated and talented individual as a program specialist specializing in Philadelphia's Division of Safe Neighborhood's Tactical and Rapid Response Program to coordinate program services and community outreach initiatives. The tactical program is a collaborative effort that provides essential context for gun violence within the designated police districts' pinpoint and GVI areas to the City's environmental and social service providers. Rapid Response Protocol is comprised of key representatives from the City who can mobilize teams and direct needed services and support to assist victims, witnesses, and others in the community impacted by a recent shooting or homicide that requires a unified crisis response. As the Tactical and Rapid Response Program Specialist, you will play a key role in supporting various organizational programs' planning, implementation, and evaluation. Your responsibilities will include coordinating activities, managing resources, and ensuring program objectives are met efficiently and effectively. You will be responsible for assuring that the program complies and will report to the Tactical and Community Response Director. Essential Functions The Tactical and Rapid Response Program Specialist will be responsible for the oversight, coordination, and quality assurance of the social services provided by the Division of Safe Neighborhoods (DSN), including, among others, the following duties: Case management: Ensures compliance and that procedures are developed/ enforced in alignment with the standards of DSN. Outreach Coordination: Collaborate with partnering community-based organizations to implement a plan of action regarding community engagement and crisis response Program Evaluation: Coordinates process for improving organizational performance by recommending areas or approaches for improvement initiatives or activities, performing new procedures, collecting data, and providing input to Tactical and Rapid Response Program. Project Management: Monitor program progress and report on key performance indicators. Develop and facilitate relevant relationships between all participating social service agencies to support identifying available resources for crisis workers to deploy to the community. Implement and sustain community contacts within the operating districts. Proactively identify and create new partnership opportunities with individuals/networks/groups who engage in violence prevention initiatives. Support Tactical and Community Response with special event in PPD pinpoint areas. Prepare and submit regular reports on programming activities and outcomes. Support and train new credible messengers. Responsible for assisting with the preparation of written documents, including, but not limited to, blog posts, fact sheets, flyers, policy briefs, news releases, etc. Ability to prepare or supervise the preparation of reports and records. Support the outreach of 211 Violence Prevention Helpline. Maintain accurate and up-to-date program records and databases. Collect, analyze, and report data related to program outcomes. Conduct program evaluations and assessments to identify areas for improvement. Collaborate on special projects for other DSN program initiatives. Other duties assigned by Tactical and Community Response Director. Work-Life Our working hours are generally 37.5 hours per week in office full-time. Qualifications Preferred Education: A bachelor's degree in social work, education, criminal justice, communications, or a related field is required, or a student currently enrolled in a college/university with at least 10 years of relevant working experience is required. OR any equivalent combination of education and experience determined to be acceptable that has included the completion of a graduate's degree program and the specific experience: Knowledge of and experience working with Philadelphia communities Experience in working with community organizations/agencies and high-risk populations is a must. Applicant should have excellent leadership, conflict resolution, and communication skills. The applicant should have experience working with and between different systems. Additional Information TO APPLY: Interested candidates must submit a cover letter and resume. Salary Range: $50,000-$55,000 Discover the Perks of Being a City of Philadelphia Employee: Transportation: City employees get unlimited FREE public transportation all year long through SEPTA's Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more. Parental Benefits: The City offers its employees 8 weeks of paid parental leave. We offer Comprehensive health coverage for employees and their eligible dependents. Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *****************. For more information, go to: Human Relations Website: ******************************************************

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well-being. Agency Description The Office of Public Safety coordinates the deployment of resources and personnel dedicated to violence prevention for the City of Philadelphia. Within the Office of Public Safety is the Division of Safe Neighborhoods. Philadelphia's Division of Safe Neighborhoods (DSN) prioritizes public safety within our communities, with an emphasis on ending gun violence in Philadelphia. Our objective is to disrupt the detrimental cycle of gun violence by implementing a comprehensive strategy that tackles the root causes and offers rehabilitation and prevention resources. By supporting and expanding upon local innovations that enhance public safety in Philadelphia and building upon evidence and place-based initiatives, DSN aims to create a safe and resilient Philadelphia equipped with the essential resources for achievement. The Division of Safe Neighborhoods recognizes the significant impact of trauma on perpetuating gun violence. Consequently, as a social support initiative, DSN prioritizes addressing community mental health through community outreach and engagement. We also recognize that the most effective services come from within our communities, and our office demonstrates this understanding through our robust partnerships with community organizations throughout Philadelphia. Job Description Position Summary We seek to hire a highly motivated and talented individual as a program specialist specializing in Philadelphia's Division of Safe Neighborhood's Tactical and Rapid Response Program to coordinate program services and community outreach initiatives. The tactical program is a collaborative effort that provides essential context for gun violence within the designated police districts' pinpoint and GVI areas to the City's environmental and social service providers. Rapid Response Protocol is comprised of key representatives from the City who can mobilize teams and direct needed services and support to assist victims, witnesses, and others in the community impacted by a recent shooting or homicide that requires a unified crisis response. As the Tactical and Rapid Response Program Specialist, you will play a key role in supporting various organizational programs' planning, implementation, and evaluation. Your responsibilities will include coordinating activities, managing resources, and ensuring program objectives are met efficiently and effectively. You will be responsible for assuring that the program complies and will report to the Tactical and Community Response Director. Essential Functions The Tactical and Rapid Response Program Specialist will be responsible for the oversight, coordination, and quality assurance of the social services provided by the Division of Safe Neighborhoods (DSN), including, among others, the following duties: Case management: Ensures compliance and that procedures are developed/ enforced in alignment with the standards of DSN. Outreach Coordination: Collaborate with partnering community-based organizations to implement a plan of action regarding community engagement and crisis response Program Evaluation: Coordinates process for improving organizational performance by recommending areas or approaches for improvement initiatives or activities, performing new procedures, collecting data, and providing input to Tactical and Rapid Response Program. Project Management: Monitor program progress and report on key performance indicators. Develop and facilitate relevant relationships between all participating social service agencies to support identifying available resources for crisis workers to deploy to the community. Implement and sustain community contacts within the operating districts. Proactively identify and create new partnership opportunities with individuals/networks/groups who engage in violence prevention initiatives. Support Tactical and Community Response with special event in PPD pinpoint areas. Prepare and submit regular reports on programming activities and outcomes. Support and train new credible messengers. Responsible for assisting with the preparation of written documents, including, but not limited to, blog posts, fact sheets, flyers, policy briefs, news releases, etc. Ability to prepare or supervise the preparation of reports and records. Support the outreach of 211 Violence Prevention Helpline. Maintain accurate and up-to-date program records and databases. Collect, analyze, and report data related to program outcomes. Conduct program evaluations and assessments to identify areas for improvement. Collaborate on special projects for other DSN program initiatives. Other duties assigned by Tactical and Community Response Director. Work-Life Our working hours are generally 37.5 hours per week in office full-time. Qualifications Preferred Education: A bachelor's degree in social work, education, criminal justice, communications, or a related field is required , or a student currently enrolled in a college/university with at least 10 years of relevant working experience is required. OR any equivalent combination of education and experience determined to be acceptable that has included the completion of a graduate's degree program and the specific experience: Knowledge of and experience working with Philadelphia communities Experience in working with community organizations/agencies and high-risk populations is a must. Applicant should have excellent leadership, conflict resolution, and communication skills. The applicant should have experience working with and between different systems. Additional Information TO APPLY: Interested candidates must submit a cover letter and resume. Salary Range: $50,000-$55,000 Discover the Perks of Being a City of Philadelphia Employee: Transportation : City employees get unlimited FREE public transportation all year long through SEPTA's Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more. Parental Benefits: The City offers its employees 8 weeks of paid parental leave. We offer Comprehensive health coverage for employees and their eligible dependents. Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to [email protected] . For more information, go to: Human Relations Website: ******************************************************

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer * Impact - The work you do here matters to millions. * Growth - Philadelphia is growing, why not grow with it? * Diversity & Inclusion - Find a career in a place where everyone belongs. * Benefits - We care about your well-being. Agency Description The Office of Public Safety coordinates the deployment of resources and personnel dedicated to violence prevention for the City of Philadelphia. Within the Office of Public Safety is the Division of Safe Neighborhoods. Philadelphia's Division of Safe Neighborhoods (DSN) prioritizes public safety within our communities, with an emphasis on ending gun violence in Philadelphia. Our objective is to disrupt the detrimental cycle of gun violence by implementing a comprehensive strategy that tackles the root causes and offers rehabilitation and prevention resources. By supporting and expanding upon local innovations that enhance public safety in Philadelphia and building upon evidence and place-based initiatives, DSN aims to create a safe and resilient Philadelphia equipped with the essential resources for achievement. The Division of Safe Neighborhoods recognizes the significant impact of trauma on perpetuating gun violence. Consequently, as a social support initiative, DSN prioritizes addressing community mental health through community outreach and engagement. We also recognize that the most effective services come from within our communities, and our office demonstrates this understanding through our robust partnerships with community organizations throughout Philadelphia. Job Description Position Summary We seek to hire a highly motivated and talented individual as a program specialist specializing in Philadelphia's Division of Safe Neighborhood's Tactical and Rapid Response Program to coordinate program services and community outreach initiatives. The tactical program is a collaborative effort that provides essential context for gun violence within the designated police districts' pinpoint and GVI areas to the City's environmental and social service providers. Rapid Response Protocol is comprised of key representatives from the City who can mobilize teams and direct needed services and support to assist victims, witnesses, and others in the community impacted by a recent shooting or homicide that requires a unified crisis response. As the Tactical and Rapid Response Program Specialist, you will play a key role in supporting various organizational programs' planning, implementation, and evaluation. Your responsibilities will include coordinating activities, managing resources, and ensuring program objectives are met efficiently and effectively. You will be responsible for assuring that the program complies and will report to the Tactical and Community Response Director. Essential Functions The Tactical and Rapid Response Program Specialist will be responsible for the oversight, coordination, and quality assurance of the social services provided by the Division of Safe Neighborhoods (DSN), including, among others, the following duties: * Case management: Ensures compliance and that procedures are developed/ enforced in alignment with the standards of DSN. * Outreach Coordination: Collaborate with partnering community-based organizations to implement a plan of action regarding community engagement and crisis response * Program Evaluation: Coordinates process for improving organizational performance by recommending areas or approaches for improvement initiatives or activities, performing new procedures, collecting data, and providing input to Tactical and Rapid Response Program. * Project Management: Monitor program progress and report on key performance indicators. * Develop and facilitate relevant relationships between all participating social service agencies to support identifying available resources for crisis workers to deploy to the community. * Implement and sustain community contacts within the operating districts. * Proactively identify and create new partnership opportunities with individuals/networks/groups who engage in violence prevention initiatives. * Support Tactical and Community Response with special event in PPD pinpoint areas. * Prepare and submit regular reports on programming activities and outcomes. * Support and train new credible messengers. * Responsible for assisting with the preparation of written documents, including, but not limited to, blog posts, fact sheets, flyers, policy briefs, news releases, etc. * Ability to prepare or supervise the preparation of reports and records. * Support the outreach of 211 Violence Prevention Helpline. * Maintain accurate and up-to-date program records and databases. * Collect, analyze, and report data related to program outcomes. * Conduct program evaluations and assessments to identify areas for improvement. * Collaborate on special projects for other DSN program initiatives. * Other duties assigned by Tactical and Community Response Director. Work-Life Our working hours are generally 37.5 hours per week in office full-time. Qualifications Preferred Education: * A bachelor's degree in social work, education, criminal justice, communications, or a related field is required, or a student currently enrolled in a college/university with at least 10 years of relevant working experience is required. OR any equivalent combination of education and experience determined to be acceptable that has included the completion of a graduate's degree program and the specific experience: * Knowledge of and experience working with Philadelphia communities * Experience in working with community organizations/agencies and high-risk populations is a must. * Applicant should have excellent leadership, conflict resolution, and communication skills. * The applicant should have experience working with and between different systems. Additional Information TO APPLY: Interested candidates must submit a cover letter and resume. Salary Range: $50,000-$55,000 Discover the Perks of Being a City of Philadelphia Employee: * Transportation: City employees get unlimited FREE public transportation all year long through SEPTA's Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more. * Parental Benefits: The City offers its employees 8 weeks of paid parental leave. * We offer Comprehensive health coverage for employees and their eligible dependents. * Our wellness program offers eligibility into the discounted medical plan * Employees receive paid vacation, sick leave, and holidays * Generous retirement savings options are available * Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. * Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *****************. For more information, go to: Human Relations Website: ******************************************************

Starting Compensation: $52,072.02/Annually Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training. If you're passionate about making a difference, apply today to join us in serving the community! Job Description: JOB SUMMARY The Prevention Program Specialist is responsible for preparing and overseeing the overall drug and alcohol prevention goals and objectives for the D&A Commission, also known as the Single County Authority (SCA). This position performs administrative work focused on planning and implementing substance abuse prevention and staff development training activities at a county level. REPORTING RELATIONSHIPS This position is responsible for directly supervising a lower-level Prevention Specialist and a D&A Commission Secretary and overseeing the D&A prevention provider network in Lancaster County. The Prevention Program Specialist is supervised directly by the Executive Director of the D&A Commission. Work is assigned and monitored through policies and procedures, standard reports, and meetings. ESSENTIAL JOB FUNCTIONS Establishes prevention goals and objectives for Lancaster County, based upon needs assessments and prevention plans. Coordinates and manages the Performance Based Prevention System (PBPS). Develops annual programmatic Requests for Information and/or Requests for Proposals for all prevention programs and services. Creates contracts for prevention services and monitors for compliance. Interprets and implements program policies, regulations, and procedures. Provides support and technical assistance to community-based substance abuse prevention projects. Encourages the development of evidence-based prevention programs. Develops and monitors the prevention budget. Reviews monthly prevention provider invoices for accuracy and assigns funding sources in line with approved prevention budget. Establishes and maintains liaisons between prevention program efforts and other related human service initiatives. Supervises and monitors employees assigned to drug and alcohol prevention projects. Conduct annual site visits of all local prevention programs and submit the results to the state DDAP. Oversees the publishing of the D&A Commission newsletter and the annual report. Manages the training and workshops offered through the D&A Commission. Is the lead employee for the D&A Commission in compliance of office and county policies and procedures. Acts as the in-house human resource officer for the office. Generates fiscal and client data system reports, for the office to use in planning, utilization review, and outcome measures. Is responsible for complying with all Department of Drug and Alcohol Programs prevention manual and SCA contract requirements. MINIMUM QUALIFICATIONS One year as a Drug and Alcohol Prevention Specialist; OR A bachelor's degree in health education, Education, the Social or Behavioral Sciences or related fields and three years of progressively responsible experience in prevention, including one year in work involving community development; OR Any equivalent combination of experience or training. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of the principles and practices of community organization, personnel administration, accounting and budgeting; and management theory. Knowledge of the principles of basic supervision. Knowledge of current drug and alcohol prevention and treatment practices and philosophies. Knowledge of the techniques and practices for developing and conducting needs assessments and comprehensive plans. Knowledge of training techniques and philosophies as related to staff development and public health education. Ability to speak effectively in public and express ideas clearly and concisely, both orally and in writing. Ability to establish and maintain effective working relationships with associates, community groups and the general public. Ability to develop rules, regulations, policies and procedures for the prevention program. Ability to develop and present training courses on new prevention concepts. Ability to evaluate prevention program effectiveness. REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES Pre-employment background checks. Pre-employment drug testing. Driver records check required by law or policy to perform the duties. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT Work is primarily sedentary in nature; no special demands are required. The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here. Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.

RK&K is looking for a Right of Way Specialist to support our Utilities/Real Estate Group in Pennsylvania. Build your career and help build a better environment by providing real estate support to include negotiations, acquisitions assistance for utility and other infrastructure projects. Essential Functions Provide real estate support for acquisitions Negotiate acquisitions/divestures as needed on various utility projects Comply with Federal, State and Local real estate laws Prepare required Deeds, Easements, Options, Condemnation Packages and Agreements as necessary Conduct property settlements Testify as needed in condemnation cases Attend project meetings, prepare and provide project updates and meeting minutes Prepare Comparable Market Analysis reports and just compensation letters Appraisal Reviews Research county land records and review title commitments Required Skills and Experience Four (4) years of experience with a condemning authority providing acquisition, relocation assistance or property asset management services High School Diploma or equivalent Negotiate for the acquisition or sale of real estate Assemble and interpret information from a variety of sources Prepare comparable market analysis and just compensation reports Prepare bid packages, option contracts and condemnation filings Communicate effectively as a witness in trials and in public meetings and hearings Obtain required project specific state notary public Establish and maintain effective working relationships with employees, engineers and the general public Demonstrate knowledge of the court system, its records and its rules Demonstrate knowledge of Federal, State and local real estate laws, standards and guidelines such as the Uniform Relocation and Real Property Acts prepare accurate cost estimates abstract and interpret real property land titles and financial instruments solve real estate related issues Interpret maps, deeds, plats and plans Experience in a variety of acquisition and relocation projects Proficiency in Microsoft Word, Excel, PowerPoint Preferred Skills and Experience Experience working with Electric Utility projects Knowledge of Electric Utility Systems Experience reviewing Title Commitments General Knowledge of Pennsylvania Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. What We Offer RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including: Paid time off Matching 401(k) plan Paid Holidays Tuition reimbursement Health, dental, vision, life, and disability insurances Paid parental leave Wellness programs and employee resource groups Career Development Much, much more! Why RK&K? As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward. Design your career at RK&K, Apply Today!

RK&K is looking for a Right of Way Specialist to support our Utilities/Real Estate Group in Pennsylvania. Build your career and help build a better environment by providing real estate support to include negotiations, acquisitions assistance for utility and other infrastructure projects. Essential Functions Provide real estate support for acquisitions Negotiate acquisitions/divestures as needed on various utility projects Comply with Federal, State and Local real estate laws Prepare required Deeds, Easements, Options, Condemnation Packages and Agreements as necessary Conduct property settlements Testify as needed in condemnation cases Attend project meetings, prepare and provide project updates and meeting minutes Prepare Comparable Market Analysis reports and just compensation letters Appraisal Reviews Research county land records and review title commitments Required Skills and Experience Four (4) years of experience with a condemning authority providing acquisition, relocation assistance or property asset management services High School Diploma or equivalent Negotiate for the acquisition or sale of real estate Assemble and interpret information from a variety of sources Prepare comparable market analysis and just compensation reports Prepare bid packages, option contracts and condemnation filings Communicate effectively as a witness in trials and in public meetings and hearings Obtain required project specific state notary public Establish and maintain effective working relationships with employees, engineers and the general public Demonstrate knowledge of the court system, its records and its rules Demonstrate knowledge of Federal, State and local real estate laws, standards and guidelines such as the Uniform Relocation and Real Property Acts prepare accurate cost estimates abstract and interpret real property land titles and financial instruments solve real estate related issues Interpret maps, deeds, plats and plans Experience in a variety of acquisition and relocation projects Proficiency in Microsoft Word, Excel, PowerPoint Preferred Skills and Experience Experience working with Electric Utility projects Knowledge of Electric Utility Systems Experience reviewing Title Commitments General Knowledge of Pennsylvania Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. What We Offer RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including: Paid time off Matching 401(k) plan Paid Holidays Tuition reimbursement Health, dental, vision, life, and disability insurances Paid parental leave Wellness programs and employee resource groups Career Development Much, much more! Why RK&K? As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward. Design your career at RK&K, Apply Today!

FULL-TIME AND PART-TIME POSITIONS AVAILABLE The Advocacy Specialist supports people with disabilities in developing and achieving their independent living goals. This includes providing the core Independent Living (IL) services of information and referral, advocacy, independent living skills training, and peer support. The Advocacy Specialist assists consumers in achieving access to public benefits and community-based services in a way that promotes greater independence and in developing natural supports. Essential Functions (Primary Duties): Represents the organization in promoting the independent living philosophy through community outreach Provides information and referral services Provides independent living skills training and helps facilitate classes and workshops Supports consumers in advocating for themselves Supports goal setting and the development of Independent Living Plans Assists with peer support activities both 1:1 and in groups Maintains consumer records and documents efforts clearly Inputs data accurately as required for compliance with funders Maintains a person-centered approach when engaging with consumers Attend staff meetings and any other meetings as assigned by the IL Program Coordinator Performs all other duties as assigned to ensure the department's effective and efficient operation Role Qualifications: Excellent computers skills including Word, Excel, Outlook and other web-based systems Ability to clearly speak, read, and write in English Functions well as part of a team Excellent attention to detail Excellent interpersonal skills Excellent critical thinking skills Willingness to learn Reliable transportation Must be willing to travel to meet with consumers and attend meetings offsite Valid PA driver's license and a good driving record Must be willing to obtain certifications as required for professional development Must successfully complete PA State Police and Child Abuse Clearances and undergo an FBI clearance check Education/Relevant Work Experience: High school diploma or GED required. A minimum of two years' experience working with people with disabilities.

Rapid Rehousing Specialist Program: Domestic Violence Services Classification: Non-Exempt/Full-Time The Rapid Rehousing (RRH) Specialist connects domestic violence survivors to safe, affordable permanent housing options in the community and provides trauma-informed, client centered supportive services and referrals. They are part of the DVS Housing Team. DUTIES/RESPONSIBILITIES: Direct Client Services: Provide trauma-informed safety planning and the full range of supportive services, including referrals, to DV survivors. Develop housing goal plans with survivors engaged in DVS services. Connect survivors to safe, affordable permanent housing (PH) options. Coordinate rental assistance. Continue to provide supportive services to survivors receiving rental assistance in PH. Apply techniques and learnings gained through professional development including trauma-informed care, family-centered coaching, continued DV education, and others. Advocacy: Identify and communicate systemic barriers and challenges to housing access for DV survivors. Perform individual and systems advocacy with landlords, rental companies and related housing partners on behalf of DV survivors. Build relationships with landlords and rental companies to build pathways to housing for DV survivors. Teamwork/Collaboration: Member of the DVS Housing Team, which coordinates the continuum of housing options. Attend Housing Team meetings assigned. Assist with weekend/holiday on-call coverage by DVS policies. Accountability/Compliance: Monitor team compliance with CoC and HUD policy standards Maintain client files and data per DVS, CoC, and HUD requirements accurately and in a timely manner. Perform apartment/home inspections per CoC/HUD guidelines Fulfill reporting requirements by guidelines set by DVS and funding sources Complete 10 hours of continuing education in DV and victims' services annually Perform other job-related duties as requested by their supervisor. *Performs other related duties as assigned. EDUCATION/EXPERIENCE REQUIREMENTS Bachelor's degree in the social services or related field is preferred. 2-5 years of experience working with housing services is required. Equivalent combination of education and experience is accepted. **Please see attached for full job description** We value our team by uniting our employees with our mission. We offer a strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered: Sign-on Bonus, only offered to external candidates Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program Generous number of PTO Days banked annually Paid Parental Leave Tuition Reimbursement Employer- Assisted First Time Homebuyer Program Equal Employment Opportunity CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Medical Billing Specialist Bebashi - Transition-to-Hope Philadelphia, PA (Full Time, Permanent Opportunity) Bebashi-Transition to Hope is a multi-purpose health and social services agency. We provide culturally sensitive health-related information, direct services, education, research, and technical assistance to reduce and eliminate HIV/AIDS as well as other health disparities, such as women's health and hunger, within the urban community of Philadelphia and vicinity. Bebashi Transition to Hope is seeking an experienced and self-motivated Medical Billing Specialist to perform a range of administrative fiscal support functions and medical billing. The Medical Billing Specialist is responsible for accurately processing and submitting medical billing for client services and clinical services, ensuring timely reimbursement and compliance with payer and regulatory requirements. This role supports the Fiscal Department by maintaining accurate records, managing claims, posting payments, and assisting with bookkeeping and reporting tasks. Major Duties And Responsibilities: Medical Billing and Claims Management • Prepare, review, and submit medical billing for client services and clinical services • Verify claim accuracy, completeness, and coding compliance before submission. • Maintain provider and NPI information. • Assist with obtaining credentialing for providers. • Post and reconcile insurance payments, ensuring proper application and accuracy. • Monitor aging reports and follow up on unpaid, denied, or underpaid claims. • Communicate with insurance companies to resolve billing discrepancies and payment delays. • Review and interpret Explanations of Benefits (EOBs) and address any required adjustments. • Respond to billing inquiries from insurers, patients, and internal departments. Fiscal and Administrative Support • Assist with accounts payable processing, coding, and data entry in QuickBooks. • Reconcile invoices, maintain vendor records, and support month-end reporting. • Prepare billing and aging reports to support financial tracking. • Provide general administrative and fiscal support, including filing and documentation. • Perform other related duties as assigned to support fiscal operations and compliance. Physical Demands: This is a sedentary position that requires long periods of being a seated position and working on a computer. This position may require lifting of up to 20 lbs. May be exposed to outside weather conditions. Bebashi is an Equal Opportunity Employer committed to diversity, equity, and inclusion. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Experience and Skills: Experience And Qualifications Needed: Education: • Associate degree in Accounting, Business Administration, or related field, Preferred. • High School diploma or GED, Required Experience: • Minimum 2 years of medical billing or claims processing experience, preferably in a clinical or non-profit setting, is required • Experience with QuickBooks and medical billing software (EHR), Required. • Working knowledge HIPAA regulations. Core Competencies: • Strong attention to detail, accuracy, and organizational skills. • Ability to meet billing and reporting deadlines in a fast-paced environment. • Excellent communication and problem-solving skills. • Proficient in Microsoft Office (Excel, Word, Outlook). • Professional, team-oriented, and ability to maintain strict confidentiality. Benefits We offer Excellent Benefits beginning the 1st day of the following month, after 30 days employment: Medical Insurance with Employer paying a good percentage of coverage for the Employee Vision, Prescriptions Dental is 100% Employer paid for Employee STD/LTD disability and life insurances 100% Employer Paid for Employee 401K with discretionary match PTO Holidays - 10 paid HRA - Fully Employer funded Student Loan "Pay Down" program Hours are: Monday - Friday 8:30 am - 4:30 pm OR 9:00 am - 5:00 pm Salary is: $40K-$45K/yr., plus bens.

Pay Rate: $30.00/hour * Hours: 15 hours/week * Schedule: Monday through Friday between the hours of 8:30AM-3:00PM, except for early dismissal or parent-teacher conference days. Includes full days of professional development. * Location: York City School District * Supervisor: Director of Educational Services Manager For the 2025-2026 school year, the program runs from August 2025, through the end of May 2026. (Not to exceed 166 days of instruction). Position is contingent upon contract renewal from year to year. General Description The Math Specialist works with kindergarten through eighth grade in small groups to improve their math skills. The goal is to help those struggling below their grade level to increase their math competency to grade level or above.

Pay Rate: $30.00/hour * Hours: 29 hours/week * Schedule: Monday through Friday except for early dismissal or parent-teacher conference days; 6 hours per day. Includes full days of professional development. * Location: York City School District * Supervisor: Director of Educational Services Manager For the 2025-2026 school year, the program runs from August 2025, through the end of May 2026. (Not to exceed 166 days of instruction). Position is contingent upon contract renewal from year to year. General Description The Math Specialist works with kindergarten through eighth grade in small groups to improve their math skills. The goal is to help those struggling below their grade level to increase their math competency to grade level or above.

Why Work at PATH? A Career with Meaning At PATH, our team members are at the heart of what we do, so we work hard to give them the best reasons to work here - and to stay here. In addition to the satisfaction of making a real difference in people's lives, we offer: • Competitive pay • Annual increases • Performance and longevity bonuses • Comprehensive benefits package for staff and family • Generous amount of paid holidays, vacation, sick, and personal time • No-cost pension plan • Ongoing professional development opportunities, including licensure supervision • Cutting-edge treatment facility, resources, and treatment modalities • Opportunities for advancement and growth within the organization • Eligible for the Federal Public Student Loan Forgiveness (PSLF) program • Referral bonus for referring a friend who accepts employment JOB SUMMARY: To promote the mission of PATH to help individuals achieve a more independent and fulfilling life by being an effective team member. The Behavioral Health / Intellectual Disability (BH/ID) Specialized Team provides direct care including support, structure, assistance, skill training and therapeutic interventions, for service participants, in collaboration with BH/ID residential staff. Services are provided in the home and community. QUALIFICATIONS: Bachelor's degree required 2 years of mental health experience working with individuals in mental health and/or co-occurring settings 2 years of experience in human services, paid or unpaid, preferably with adults with psychiatric and/or intellectual disabilities Active Driver's license required SPECIFIC DUTIES: Maintain a supportive, therapeutic relationship with each service participant Act as a role model at all times, maintaining appropriate boundaries and demonstrating effective communication skills Maintain clear and consistent expectations of each service participant while maintaining a safe, supportive environment Oversee, teach skills and actively assist in the completion of household chores ensuring the home is neat and clean at all times Assist service participants in developing and practicing skills defined on their individual service plan. This may include accompanying residents to appointments, social activities and/or job opportunities, and other activities of daily living. Maintain ongoing communication with each service participant's family/significant others utilizing diplomacy and tact and creating a welcoming environment Coordinate, facilitate and engage in regular social activities with the service participants PHYSICAL DEMANDS: Must be able to assist in crisis management interventions, administer CPR/First Aid, and assist individuals with mobility issues as needed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law .