Retail Service Specialist
O'Reilly Auto Parts
Retail Service Specialist Job in Pennington Gap, VA
O\'Reilly is now hiring Retail Sales Specialists who will provide professional services while delivering an excellent customer service experience for all customers. These team members assist Store Managers with sales, customer service, and store appearance and operations. They will also assume shift management responsibilities in the absence of the store and assistant store managers.
Essential Job Functions:
Ensure all customers are served professionally by store team members
Oversee counter sales to ensure team members perform customer services satisfactorily
Ensure all team members are working designated schedules and clocking in/out according to policy
Perform all store closing duties, i.e. closing cash drawers, locking and securing the building and delivery vehicles, ensuring security system is on, etc.
Protect company and store assets by greeting and observing customers and employees on the display floor
Ability to provide outstanding, friendly, and professional customer service
Retail sales experience, preferably in auto parts is desired but not required
Automotive systems and repair knowledge is desired but not required
ASE certification preferred
O\'Reilly takes pride in our company culture, so team members should also hold our culture values as true to their own. O\'Reilly values are centered on Commitment, Dedication, Teamwork, Safety/Wellness, Enthusiasm, Expense Control, Honesty, Professionalism, Respect, Hard Work, and a Win-Win Attitude. Above all is Excellent Customer Service, which is the core of O\'Reilly and the most important responsibility of our team members.