Become A Patient Access Associate

* As an Access 360 point of contact, the PAA will coordinate appropriate aspects of patient support request through to completion for assigned geographical region
* Manage relationships with Access 360 customers via all available communication channels (calls, emails, chat, etc.) including but not limited to relaying research and follow-up status results
* Onboard and educate HCPs on applicable available resources and procedures to ensure timely case processing based on Therapeutic Area business rules
* Coordinate HCP onboarding in partnership with geographically aligned FRM
* Establish HCP communication and channel preferences and needs
* Understand best available times during the day or establish regular touch points
* Channels (HCP portal, chat, email, fax, & phone/vmail)
* Review Resources (HCP Portal, Patient Savings Portal, Access 360 website and collateral, etc.)
* Serve as the designated point of contact for an assigned geographic region for all AZ Market Access personnel
* Manage escalations in a timely, effective, and coordinated manner by engaging members of the Market Access team
* Partner with FRMs on Account business reviews and conduct virtual or field visits as appropriate to build customer loyalty
* Work collaboratively with Market Access colleagues to better understand and work on solutions to payer policies that impact patient access
* Demonstrate best in class customer service skills in managing the complexity of interactions involved with this position
* Provide actionable insights and solutions around general reimbursement trends
* Act as Reimbursement Subject Matter expert on key focus areas (Ex.
* Buy and Bill, Patient Savings Program, etc.)
* Prepare and deliver presentations, and training to various audiences summarizing service offerings, service utilization, actionable insights, and continuous improvements areas as needed

* The Patient Access Specialist is responsible for performing admitting duties for all patients admitted for services at Mercy Health
* Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, collecting point of service collections as well as past due balances
* Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected.
* Patient Access Specialists are responsible for the pre-registration of patient accounts prior to patient visits.
* Patient Access Specialist / Registrar will receive benefits:
* Competitive compensation and benefits** packages that reflect our commitment to providing fair and just workplaces.
* Wellness programming** designed to help our associates enhance their health, including a comprehensive annual health risk assessment.
* A **culture** truly participatory and to strengthen diversity and inclusion.
* Growth
* Once you've joined our team, you will discover a variety of traditional and online learning opportunities, including **tuition reimbursement** , to help you acquire new skills and obtain degrees, certifications and CEUs.
* Conferences and seminars enable you to trade best practices.
* And our managers will coach you toward greater success.
* A wide array of learning and **development opportunities** , including programs to help lower wage associates build their skills and improve their earning potential.
* Recognition** -We recognize our associates through programs that include service awards, celebrations and personal appreciation.
* We also survey associates annually to assess their satisfaction with our organization and managers, and to identify areas for improvement

* FUNCTIONS)
* Attends all mandatory department meetings, applicable classes, and OLIE courses.
* Ensures the highest level of customer satisfaction is provided by self and department.
* Greets patients using appropriate scripting and in a friendly inviting manner.
* Directs or escorts patients to the appropriate location.
* Interacts in person and on the telephone in a courteous and respectful manner.
* Identifies self to all internal and external customers during direct communication.
* Keeps visitor log of guest in waiting room.
* Calls ED staff when visitors present at desk to inform them of a visitor for a patient and directs the visitor according to ED Staff's response.
* Quick admits patients accurately and timely.
* Uses the policy to accurately identify the patient and does not create duplicate medical record numbers.
* Enters primary care physicians name, chief complaint, and any additional information needed accurately.
* Prints stickers and armbands patients.
* Work independently and as a team member.
* Works with triage so each patient is visually assessed before leaving the check in area.
* Qualifications

* Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available.
* Educates patients, parents, guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate.
* Advocates for patients and/or families while coordinating multi-visit scheduling appointments.
* Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
* Documents each request completely and accurately.
* Investigates, documents and resolves or refers as appropriate problems and conflicts

* Acts as liaison between the branches and operations in all aspects involving client accounts as well as host visitors when necessary.
* Extensive client interaction via phone and written documents with home office, branches, clients and vendors in resolving complex issues that require in-depth research.
* Reviews account documentation, approve, establish, and maintain accounts.
* Follows set procedures in processing applications, checks, and debit cards.
* Assists in introducing and marketing products among the sales force and branch support associates.
* Monitors in-house daily reports as necessary.
* Assists in researching advanced and complex business issues.
* Occasionally provides backup for loss prevention transactions.
* Completes special projects as assigned.
* Cross-trains on all job functions within the department.
* Perform other duties and responsibilities as assigned