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Become A Patient Access Associate

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Working As A Patient Access Associate

  • Getting Information
  • Processing Information
  • Interacting With Computers
  • Documenting/Recording Information
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Stressful

  • $34,350

    Average Salary

What Does A Patient Access Associate Do At Medimmune

* As an Access 360 point of contact, the PAA will coordinate appropriate aspects of patient support request through to completion for assigned geographical region
* Manage relationships with Access 360 customers via all available communication channels (calls, emails, chat, etc.) including but not limited to relaying research and follow-up status results
* Onboard and educate HCPs on applicable available resources and procedures to ensure timely case processing based on Therapeutic Area business rules
* Coordinate HCP onboarding in partnership with geographically aligned FRM
* Establish HCP communication and channel preferences and needs
* Understand best available times during the day or establish regular touch points
* Channels (HCP portal, chat, email, fax, & phone/vmail)
* Review Resources (HCP Portal, Patient Savings Portal, Access 360 website and collateral, etc.)
* Serve as the designated point of contact for an assigned geographic region for all AZ Market Access personnel
* Manage escalations in a timely, effective, and coordinated manner by engaging members of the Market Access team
* Partner with FRMs on Account business reviews and conduct virtual or field visits as appropriate to build customer loyalty
* Work collaboratively with Market Access colleagues to better understand and work on solutions to payer policies that impact patient access
* Demonstrate best in class customer service skills in managing the complexity of interactions involved with this position
* Provide actionable insights and solutions around general reimbursement trends
* Act as Reimbursement Subject Matter expert on key focus areas (Ex.
* Buy and Bill, Patient Savings Program, etc.)
* Prepare and deliver presentations, and training to various audiences summarizing service offerings, service utilization, actionable insights, and continuous improvements areas as needed

What Does A Patient Access Associate Do At Mercy Health

* The Patient Access Specialist is responsible for performing admitting duties for all patients admitted for services at Mercy Health
* Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, collecting point of service collections as well as past due balances
* Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected.
* Patient Access Specialists are responsible for the pre-registration of patient accounts prior to patient visits.
* Patient Access Specialist / Registrar will receive benefits:
* Competitive compensation and benefits** packages that reflect our commitment to providing fair and just workplaces.
* Wellness programming** designed to help our associates enhance their health, including a comprehensive annual health risk assessment.
* A **culture** truly participatory and to strengthen diversity and inclusion.
* Growth
* Once you've joined our team, you will discover a variety of traditional and online learning opportunities, including **tuition reimbursement** , to help you acquire new skills and obtain degrees, certifications and CEUs.
* Conferences and seminars enable you to trade best practices.
* And our managers will coach you toward greater success.
* A wide array of learning and **development opportunities** , including programs to help lower wage associates build their skills and improve their earning potential.
* Recognition** -We recognize our associates through programs that include service awards, celebrations and personal appreciation.
* We also survey associates annually to assess their satisfaction with our organization and managers, and to identify areas for improvement

What Does A Patient Access Associate Do At Riverside Healthcare

* Attends all mandatory department meetings, applicable classes, and OLIE courses.
* Ensures the highest level of customer satisfaction is provided by self and department.
* Greets patients using appropriate scripting and in a friendly inviting manner.
* Directs or escorts patients to the appropriate location.
* Interacts in person and on the telephone in a courteous and respectful manner.
* Identifies self to all internal and external customers during direct communication.
* Keeps visitor log of guest in waiting room.
* Calls ED staff when visitors present at desk to inform them of a visitor for a patient and directs the visitor according to ED Staff's response.
* Quick admits patients accurately and timely.
* Uses the policy to accurately identify the patient and does not create duplicate medical record numbers.
* Enters primary care physicians name, chief complaint, and any additional information needed accurately.
* Prints stickers and armbands patients.
* Work independently and as a team member.
* Works with triage so each patient is visually assessed before leaving the check in area.
* Qualifications

What Does A Patient Access Associate Do At University of Virginia Health System

* Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available.
* Educates patients, parents, guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate.
* Advocates for patients and/or families while coordinating multi-visit scheduling appointments.
* Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
* Documents each request completely and accurately.
* Investigates, documents and resolves or refers as appropriate problems and conflicts

What Does A Patient Access Associate Do At Raymond James

* Acts as liaison between the branches and operations in all aspects involving client accounts as well as host visitors when necessary.
* Extensive client interaction via phone and written documents with home office, branches, clients and vendors in resolving complex issues that require in-depth research.
* Reviews account documentation, approve, establish, and maintain accounts.
* Follows set procedures in processing applications, checks, and debit cards.
* Assists in introducing and marketing products among the sales force and branch support associates.
* Monitors in-house daily reports as necessary.
* Assists in researching advanced and complex business issues.
* Occasionally provides backup for loss prevention transactions.
* Completes special projects as assigned.
* Cross-trains on all job functions within the department.
* Perform other duties and responsibilities as assigned

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How To Become A Patient Access Associate

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.


Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.


Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.


Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Patient Access Associate jobs

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Patient Access Associate Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Arabic

  • Korean

  • German

  • Carrier

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Patient Access Associate

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Patient Access Associate Education

Patient Access Associate

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Top Skills for A Patient Access Associate


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Top Patient Access Associate Skills

  1. Customer Service
  2. Emergency Room
  3. Insurance Information
You can check out examples of real life uses of top skills on resumes here:
  • Schedule patients for appointments and procedures accurately and timely with a positive customer service experience.
  • Cross trained in Emergency Room admissions, Surgical Admissions, Bed Control, labs Admissions
  • Input and update of demographic and insurance information in Medical Manager.
  • Obtain and data enter patient's demographic and financial information into medical center computer systems.
  • Assure that all information in the patient's electronic medical record is accurate.

Top Patient Access Associate Employers

Patient Access Associate Videos

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Patient Access Overview