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What is a Patient Access Associate

A patient access associate is also referred to as a patient access representative. They are the first person a patient sees upon entering a medical facility. They are in charge of checking patients in when they come to a doctor's office, hospital, nursing home, or other medical facility. Although they work in medical facilities, they do not provide any form of medical care. Instead, they assist patients with registration, processing their insurance, and checking out. The job is to track people visiting patients, provide billing information to patients, and collect patient data.



Patient access associates must have customer service skills, communication skills, and interpersonal skills. An applicant can get a job without a formal healthcare education. However, completing a training program certified by a significant regulatory body will increase an applicants' chances of getting the job. You may also need one year of working experience in a medical office or hospital.

There is more than meets the eye when it comes to being a Patient Access Associate. For example, did you know that they make an average of $15.75 an hour? That's $32,769 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Patient Access Associate Do

There are certain skills that many Patient Access Associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.

Learn more about what a Patient Access Associate does

How To Become a Patient Access Associate

If you're interested in becoming a Patient Access Associate, one of the first things to consider is how much education you need. We've determined that 39.9% of Patient Access Associates have a bachelor's degree. In terms of higher education levels, we found that 3.5% of Patient Access Associates have master's degrees. Even though some Patient Access Associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Patient Access Associate. When we researched the most common majors for a Patient Access Associate, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Patient Access Associate resumes include High School Diploma degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Patient Access Associate. In fact, many Patient Access Associate jobs require experience in a role such as Customer Service Representative. Meanwhile, many Patient Access Associates also have previous career experience in roles such as Cashier or Administrative Assistant.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. University of Rochester Jobs (8)
  2. TriHealth Jobs (24)
  3. Einstein Healthcare Network Jobs (20)
  4. Howard University Hospital Jobs (22)
  5. Baylor Scott & White Health Jobs (20)
Average Salary
$32,769
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
94,934
Job Openings
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Patient Access Associate Career Paths

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Average Salary for a Patient Access Associate

Patient Access Associates in America make an average salary of $32,769 per year or $16 per hour. The top 10 percent makes over $39,000 per year, while the bottom 10 percent under $26,000 per year.
Average Salary
$32,769
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How much should you be earning as an Patient Access Associate? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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Choose From 10+ Customizable Patient Access Associate Resume templates

Zippia allows you to choose from different easy-to-use Patient Access Associate templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Patient Access Associate resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Patient Access Associate Resume

Patient Access Associate Demographics

Patient Access Associate Gender Distribution

Male
Male
14%
Female
Female
86%

After extensive research and analysis, Zippia's data science team found that:

  • Among Patient Access Associates, 86.4% of them are women, while 13.6% are men.

  • The most common race/ethnicity among Patient Access Associates is White, which makes up 59.0% of all Patient Access Associates.

  • The most common foreign language among Patient Access Associates is Spanish at 77.6%.

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Patient Access Associate Education

Patient Access Associate Majors

20.5 %

Patient Access Associate Degrees

Bachelors

39.9 %

Associate

27.2 %

High School Diploma

16.1 %

Top Colleges for Patient Access Associates

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

5. SUNY Stony Brook

Stony Brook, NY • Private

In-State Tuition
$9,625
Enrollment
17,407

6. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

7. Maria College of Albany

Albany, NY • Private

In-State Tuition
$15,140
Enrollment
876

8. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

9. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

10. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166
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Online Courses For Patient Access Associate That You May Like

PrEParing: PrEP for Providers and Patients
coursera

Pre-Exposure Prophylaxis (PrEP) using the antiretroviral medication emtricitibine/tenofovir approved in countries around the world is a highly effective means of reducing transmission of HIV through sexual encounters and needle sharing. This Johns Hopkins University course PrEPares you with essential information, concepts and practical advice regarding PrEP from leaders in the field. A first of its kind learning opportunity, both providers and patients learn from the same experts through content...

Medical Emergencies: CPR, Toxicology, and Wilderness
coursera

In this course, you will develop the knowledge and skills to assess and stabilize certain types of patients for transport. By the end of this course, you will be able to: (1) Identify the signs and symptoms associated with a patient in shock, to describe the major categories of shock, to assess a patient with signs of shock and formulate a plan for treatment to stabilize the patient for transport, (2) Identify a patient in cardiac arrest and to describe the components of high performance CPR inc...

Medical Emergencies: Airway, Breathing, and Circulation
coursera

In this course, you will develop the knowledge and skills to assess and stabilize certain types of patients for transport. By the end of this course, you will be able to: 1) assess a basic medical patient 2) describe general pharmacologic principles and the skills associated with medication administration, 3) explain airway physiology, the assessment of the airway and available interventions for airway management, 4) identify, assess and formulate a plan to stabilize a patient with a respiratory...

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Top Skills For a Patient Access Associate

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 22.6% of Patient Access Associates listed Insurance Companies on their resume, but soft skills such as Communication skills and Computer skills are important as well.

Best States For a Patient Access Associate

Some places are better than others when it comes to starting a career as a Patient Access Associate. The best states for people in this position are Alaska, California, Oregon, and Washington. Patient Access Associates make the most in Alaska with an average salary of $38,559. Whereas in California and Oregon, they would average $38,554 and $36,917, respectively. While Patient Access Associates would only make an average of $36,868 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Alaska

Total Patient Access Associate Jobs:
119
Highest 10% Earn:
$41,000
Location Quotient:
1.09
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Washington

Total Patient Access Associate Jobs:
1,087
Highest 10% Earn:
$43,000
Location Quotient:
1.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Arizona

Total Patient Access Associate Jobs:
1,027
Highest 10% Earn:
$45,000
Location Quotient:
1.34
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Patient Access Associates

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Top Patient Access Associate Employers

Most Common Employers For Patient Access Associate

RankCompanyZippia ScoreAverage Patient Access Associate SalaryAverage Salary
1$34,015
2
2.Kent Hospital
$32,812
3$32,756
4$32,151
5$32,086
6
6.Bronx-lebanon Hospital Center
$32,017

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