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Patient access associate skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical patient access associate skills. We ranked the top skills for patient access associates based on the percentage of resumes they appeared on. For example, 23.5% of patient access associate resumes contained patients as a skill. Continue reading to find out what skills a patient access associate needs to be successful in the workplace.

15 patient access associate skills for your resume and career

1. Patients

Here's how patient access associates use patients:
  • Interviewed patients and ensured accuracy of all information necessary, including demographic information, insurance verification, and insurance authorizations.
  • Collected and updated demographic and insurance information from emergency room and labor and delivery patients for registration and/or admissions.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how patient access associates use customer service:
  • Provide exceptional customer service to physicians, patients, family members and other medical professionals.
  • Provided courteous and timely customer service while completing registration in a HIPAA-compliant manner.

3. Insurance Verification

Here's how patient access associates use insurance verification:
  • Assisted in coordinating implementation of automated insurance verification system, Rev Runner.
  • Performed patient check-in, insurance verification, and insurance referrals.

4. Medical Terminology

Here's how patient access associates use medical terminology:
  • Perform secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory procedures.
  • Possess and applied knowledge of ICD-9 coding and medical terminology.

5. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how patient access associates use patient care:
  • Perform various tasks to help out the emergency department clinical staff which could sometimes involve direct patient care.
  • Collaborated with other staff, within and outside the department to develop means of enhancing patient care.

6. Insurance Coverage

Here's how patient access associates use insurance coverage:
  • Verify insurance coverage and eligibility; respond to patient inquiries regarding basic insurance questions.
  • Validated patient's medical insurance coverage and options for treatment approval.

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7. Insurance Eligibility

Here's how patient access associates use insurance eligibility:
  • Reviewed insurance eligibility, obtain eligibility, benefits and primary care provider information.
  • Verified insurance eligibility, collected co-pays, and obtained all necessary signatures.

8. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how patient access associates use patient accounts:
  • Maintain patient accounts by obtaining, recording and updating personal and financial/insurance information.
  • Updated patient accounts, including insurance and identification card information.

9. Patient Appointments

Here's how patient access associates use patient appointments:
  • Schedule patient appointments or reschedule appointments.
  • Scheduled patient appointments, tests, procedures and referrals in an accurate and competent manner within established policies and procedures.

10. Patient Registration

Patient registration means a complex system that needs an acceptable and considerable level of preliminary data input for a patient, including collecting patients' demographic data, getting patients' contact and personal information, and getting the patient's health history.

Here's how patient access associates use patient registration:
  • Captured or confirmed personally identifiable information, demographics and insurance information in the Global Patient Registration (GPR) system.
  • Coordinated admissions, bed assignments, patient registration, verification of insurance and collection of patient liability.

11. Patient Payments

Here's how patient access associates use patient payments:
  • Organized, collected and posted all patient payments provided receipts accordingly and completed all required documentation.
  • Address and process Point of Service collections;documenting collection type and providing patient payment receipt.

12. Excellent Interpersonal

Here's how patient access associates use excellent interpersonal:
  • Trained in and maintained excellent interpersonal and communications skills that complement proven creative problem solving capabilities.
  • Maintained excellent interpersonal skills in dealing with internal and external callers.

13. Computer System

Here's how patient access associates use computer system:
  • Job responsibilities: Register all outpatients and inpatients into the computer system by collecting patient demographic and insurance information.
  • Obtain and data enter patient's demographic and financial information into medical center computer systems.

14. HIPAA

Here's how patient access associates use hipaa:
  • Secure copies of insurance ID cards, explaining HIPAA, and verify signatures on all required forms.
  • Followed closely all HIPAA and other government regulations to ensure conformity and compliance.

15. Medical Necessity

Here's how patient access associates use medical necessity:
  • Review medical necessity for Medicare.
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List of patient access associate skills to add to your resume

The most important skills for a patient access associate resume and required skills for a patient access associate to have include:

  • Patients
  • Customer Service
  • Insurance Verification
  • Medical Terminology
  • Patient Care
  • Insurance Coverage
  • Insurance Eligibility
  • Patient Accounts
  • Patient Appointments
  • Patient Registration
  • Patient Payments
  • Excellent Interpersonal
  • Computer System
  • HIPAA
  • Medical Necessity
  • Registration Process
  • Surgery
  • Financial Assistance
  • Phone Calls
  • Data Entry
  • Emergency Room
  • Patient Insurance
  • Radiology
  • Medicaid
  • Registration System
  • Insurance Cards
  • Physician Orders
  • Excellent Organizational
  • Financial Data
  • Health Insurance
  • Hospital Policies
  • Strong Customer Service
  • Hippa
  • CPT
  • Compassion
  • HDX
  • MSP
  • Front Desk
  • Outpatient Services
  • Patient Charts
  • Insurance Benefits
  • Invision
  • Patient Satisfaction
  • Schedule Appointments
  • Medical Insurance
  • Telephone Calls
  • Demographic Data
  • Transferring Calls
  • ICD-9

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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