Customer Service Representative
Patient access representative job in Tucson, AZ
Career paths start at $17/hr plus bonuses (this includes an hourly base rate of $16.50 and an on-site differential of 50 cents an hour) with 40 hour work weeks.
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. This position may also require upselling of items from time to time. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here!
What are the qualifications to be a Customer Service Representative at Afni?
Six months of customer service experience
Must be 18 years of age
Must have GED or High School Diploma
Must be legally permitted to work in the United States
Customer Service Rep - Starting Immediately Tempe AZ!
Patient access representative job in Phoenix, AZ
Vaco Phoenix is partnering with a client in Tempe, AZ who has an immediate need for multiple Customer Service Representatives to join their growing team. The ideal candidates will have at least one year of call center experience and strong data entry skills.
These are contract-to-hire opportunities offering up to $25 per hour, and the positions are 100% onsite. The roles are set to start next week, so don't miss this chance to join a dynamic and expanding organization!
Responsibilities:
* Manage a high volume of inbound and outbound calls, ensuring efficient communication with customers.
* Maintain strong knowledge of company products and services to provide accurate information and support.
* Respond promptly to customer inquiries via phone, email, and online channels.
* Resolve customer issues with professionalism and a focus on satisfaction.
* Assist users with navigating the system and completing their orders.
* Accurately document customer interactions and feedback for future reference and improvement.
Qualifications:
Call Center Support- 1 year of experience
Data Entry- 1 year of experience
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Customer Service Representative
Patient access representative job in Phoenix, AZ
TRC Talent Solutions, the exclusive talent and recruiting partner for Porsche Financial Services, is seeking Customer Service Representatives to support Porsche Financial Services and its luxury brand partners Bentley and Lamborghini. This role offers the opportunity to deliver high-end, white-glove customer service while working in a strong, collaborative culture with real advancement potential.
What's In It For You:
As a TRC contractor, you will receive: • PTO allotment • Full benefits program • Bonus and promotion opportunities • A positive, supportive culture
Key Responsibilities
• Provide One Contact Resolution to customers via phone, email, and web communications
• Deliver premium, white-glove customer service to customers, dealers, and internal teams
• Meet service-level targets including AHT, Quality assurance, and Schedule Adherence
• Navigate multiple systems including Defi and internal phone tools
• Follow established workflows for administrative requests
Qualifications
• 3+ years of customer service experience; auto finance preferred
• Knowledge of FDCPA, FCRA, ECOA, and federal privacy regulations
• High computer literacy and ability to multitask
• High school diploma required; college degree preferred
Ready to build a long-term career supporting iconic luxury automotive brands? Apply today and join a team that values exceptional service, professional development, and long-term opportunity.
Medical Receptionist
Patient access representative job in Chandler, AZ
About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more at **************************
About the Role
The Medical Receptionist plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Medical Receptionist, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.
We are seeking a Medical Receptionist to join our dedicated team at Pinnacle Fertility- Arizona located in Chandler, AZ, with required travel to other clinics as needed. This is a full-time, onsite position, working Monday - Friday, 7:30am - 4:30pm, with a rotating Sunday every three weeks and occasional holiday coverage.
Key Responsibilities
Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
Maintain accurate patient records, process billing information, and collect copays.
Ensure the reception area is clean, organized, and welcoming for all visitors.
Assist with additional projects and administrative duties as assigned.
Position Requirements
Education & Experience:
High school diploma (required); Bachelor's degree (preferred).
1-2 years of experience in a customer service, front desk, or administrative assistant role.
Healthcare experience is preferred.
Skills:
Bilingual in Spanish is preferred.
Proficiency with electronic medical records (EMR) and basic computer skills.
Strong communication, organizational, and multitasking abilities.
Compensation & Benefits
Hourly Rate: $19.00-$21.00 per hour (final offers based on experience, skills, and qualifications).
Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.
Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Service Representative
Patient access representative job in Mesa, AZ
Bilingual applicants only.
Our ideal candidate loves talking to people and proactively solving issues. Construction or insurance billing background is a plus.
Responsibilities
Communicate with customers via phone, email and chat.
Provide knowledgeable answers to questions about product, pricing and availability.
Work with internal departments to meet customer's needs.
Data entry in various platforms.
Executing daily tasks.
Qualifications
Bilingual: English (fluent) & Spanish (fluent)
At least 1 - 3 years of relevant work experience.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.
Benefits
Health Insurance (medical, prescriptions, preventive care)
Dental & Vision Insurance
Paid Time Off
Senior Billing Clerk
Patient access representative job in Phoenix, AZ
Senior Billing Clerk - Phoenix, AZ (Hybrid | $29/hr)
Hours: 6:00 AM - 2:30 PM
Hybrid: Mon-Thurs onsite | Fri remote
Pay: $28-29/hr
About the Role:
In this position, you'll work heavily in Excel to review, validate, and reconcile large datasets. You'll investigate billing discrepancies-such as missing data, mismatched quantities, customer disputes, or service-level issues-and determine whether to resolve them directly or escalate with clear documentation.
You'll collaborate with operations, dispatch, customer service, and finance to gather missing information and support clean, accurate billing. This is a fast-paced, detail-focused role that requires strong analytical skills and the ability to work independently without micromanagement.
What You'll Be Doing:
Reviewing large sets of service ticket and billing data for accuracy
Identifying and resolving discrepancies (quantity mismatches, missing entries, incorrect service details, etc.)
Producing daily and weekly billing reports
Communicating findings, trends, and issues to leadership
Partnering with internal teams to track down missing information
Using Excel functions such as VLOOKUP/XLOOKUP, Pivot Tables, and conditional formatting
Learning new billing tools and systems quickly
Qualifications:
Required:
2-6 years of billing, data operations, or high-volume data validation experience
OR 4+ years in a data-heavy role (analytics, reporting, accounting support)
Strong proficiency in Excel and comfort working with large datasets
Clear, professional communication skills
Strong organizational habits and exceptional attention to detail
Ability to work independently on repetitive, accuracy-driven tasks
Preferred:
Experience in a ticketing or service-based billing environment
Familiarity with ERP systems (Oracle, SAP, or similar)
Understanding of reporting or data visualization concepts
French fluency is a plus, not required
Why You'll Love This Role
Consistent hybrid schedule (4 days onsite, Fridays remote)
Early-morning shift for a great work/life balance
Supportive team environment
Meaningful, accuracy-driven work that directly impacts operational success
Opportunity to learn internal billing systems and expand analytical skills
Eight Eleven Group (DBA Calculated Hire) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
ABOUT EIGHT ELEVEN:
At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs.
For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Medical Collector
Patient access representative job in Tempe, AZ
LHH is seeking a talented Medical Collector to join a dynamic medical practice, where your skills will help optimize cash collections and minimize bad debt.
Why You'll Love This Role
💰 48K-52K/yr + $7,500 Sign-On Bonus + Quarterly Incentives
🎉 Daily Lunch Catering & Flexible Start Times (as early as 6 AM! post training)
🛡️ Comprehensive Benefits including medical, dental, vision, life insurance, disability, legal services, pet insurance & more.
📌Monday to Friday | Tempe, AZ 85288 (onsite)
What We're Looking For
The ideal candidate is detail-oriented and experienced in revenue cycle management (RCM), bringing at least 2 years of expertise in insurance follow up/collections, payer trends analysis, and accounts receivable management.
Key qualifications include:
Proficiency in reviewing medical records, EOBs, appeals, and insurance claims follow-ups for commercial and government payers.
Advanced skills in Excel, including filtering, sorting, pivot tables, and VLOOKUPs.
Strong knowledge of Medicare, Medicaid, and Commercial Insurance billing and authorizations. High school diploma required; college degree preferred.
Must pass a 10-panel drug screen, pass a credit check, and successfully complete an Excel assessment focusing on VLOOKUPs and pivot tables.
As a Medical Collector, you will play a critical role in ensuring efficient collections processes.
Your responsibilities include:
Overseeing daily collections activities for maximum efficiency.
Managing accounts receivables and maintaining assigned portfolios at optimal levels.
Developing strategies to ensure charges are billed appropriately and payments are pursued until full resolution.
Running regular A/R aging reports and resolving balances promptly.
Conducting root cause analysis for billing errors and implementing solutions.
Managing payer credits and ensuring timely enrollment with payer portals.
Staying updated on billing regulations and making necessary adjustments.
.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ***********************************************
Patient Access Specialist
Patient access representative job in Phoenix, AZ
**Onsite requirement:** This team has no remote opportunities. **Shifts available.** M-F 9:30am-6pm (local Client time); (8:30am-5pm DST) *Please make sure your candidates are 100% available for both times as the shift moves with DST. - Data Entry - Need customer service for overflow help with other teams
- Accuracy - creating accounts and cases
- Updating information in accounts from Med Billers
**Requirements:**
- Strong accurate data entry skills
- Previous work experience in Specialty Pharmacy or Customer Service preferable
- Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
- Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional "customer service" setting
- Strong ability to multi-task and strong time management skills
- Ability to function in a high-volume, fast-paced environment
- Dependable and strong work ethic
- Ability to accept and implement feedback and coaching
**Specific type of experience preferred:**
- Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
- Experience working in a health care/pharmaceutical industry environment
- Understanding of challenges associated with patients' medical condition
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Patient Access Center Representative - Central Ave
Patient access representative job in Phoenix, AZ
Job Details Central - Phoenix, AZ Full Time High School Diploma/GED In-Office Day Shift Customer ServiceDescription
Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ. Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional.
The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and/or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking.
Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.
Recently awarded among Arizona's Most Admired Companies in 2023
Terros Health is hiring a Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ.
Full-Time, Employed - 40 hours/week
Location: Central Ave and Thomas Rd., Phoenix, AZ
Monday-Friday, between 8:00 am-6:00 pm (schedules may vary)
No Weekends or On-call required
At least 2 years of call center experience preferred
Bilingual in Spanish is a plus (Additional Language Differential Pay Available)
Duties Include:
Answer Internal/External inquiries related to scheduling patients for Terros Services in a time efficient manner.
Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
Responsible for triage and ensuring all requests for services are completed in a timely manner.
Perform patient pre-registration including accessing and updating patient information.
Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
Perform data entry and appointment confirmation.
Maintain effective communication with back office staff and providers in all of the health centers as needed.
Apply with your resume at wwwterroshealth.org
Benefits & Wellness:
Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Child Care Support Program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Employee perks and discounts
Gym memberships
Tuition at GCU and University of Phoenix
Car rentals
Bilingual pay differential
Qualifications
Minimum High school or GED equivalent is required.
At least two (2) years of prior customer service in a high-volume call center or medical setting required. Minimum of one (1) year healthcare triage experience preferred.
Knowledge in call center production metrics and management.
Medicare/Medicaid/Insurance experience Is necessary.
Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills
Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook.
NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.
This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience.
Must pass a TB Test
Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Registrar
Patient access representative job in Phoenix, AZ
Registrar Type: Public Job ID: 131428 County: Southwest Maricopa Contact Information: Murphy Elementary School District 3140 W McDowell Rd Phoenix, Arizona 85009 District Website Contact: Karla Curiel Phone: ************ Fax: District Email :
School District No. 21 of Maricopa County, Arizona
MURPHY ELEMENTARY SCHOOLS
POSITION DESCRIPTION
TITLE: Registrar
POSITION GOAL(S): The goals of this data entry position are to input & manage student data records via the District computerized student management system (SMS), on paper, and in files. Reporting of student data to Administration and District departments is required. Additionally, the Registrar/Secretary will assist with receptionist and other routine duties in the office to which assigned.
QUALIFICATIONS: 1. High School diploma required or equivalency certificate (GED). (One year of moderately difficult secretarial-clerical experience may substitute for training requirement).
* Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access, Publisher, Outlook).
* Computer experience and proficiency with data collection, entry, and reporting via Microsoft Office Suite applications and Web Sites.
* Ability to maintain effective working relationships with Staff, Students, and Parents.
* Requires more than two years of related experience with at least one year service in the district desirable.
* Ability to translate and communicate in Spanish is required.
* Must have a valid IVP (fingerprint clearance card)
SUPERVISED BY: Administrator of office to which assigned
SUPERVISES: No one.
PERFORMANCE RESPONSIBILITIES:
1. Will input student information through the SASI system, or other student management system as developed, into the computer on a daily basis as needed or directed by supervisor. Including all program information, compiling reports from attendance data for staff, school, and/or district use, such as monthly register reports, class rosters, attendance reports, etc.
* Will perform a variety of routine clerical duties of a moderately varied and difficult nature under general supervision and to provide general support services. Perform filing, answer telephones, and take messages for school staff and students.
* Maintain the student filing system in order, active and withdrawn student files. Recording and classifying administrative forms, reports, data and records.
Student Registrar/Secretary
Job Description
Page Two
* Type routine correspondence, form letters, forms, tabulations, requisitions, lists, tables and other materials from copy or rough notes.
* Will document as required all student attendance activity, enrollments, and withdrawals following established procedures, including issuance of attendance/tardy slips for late students to class and calling of Parents/Guardians for attendance verification each morning.
* Assist Teachers with attendance reports. (i.e. Attendance Reports for Report Card preparation)
* Will keep a logbook of student records requested and received tardies, sign-outs, etc…..
* Will assist in the preparation of student records to be forwarded to district records room. Will assist with the transfer of student records to be placed in new classroom for following school year, according to class list (End of Year Procedures)
* Assist with mailings such as retention notices, 8th grade activities, and insure that flyers, newsletters, notices, menus, etc., are distributed in a timely manner.
* Present a positive image of the school to parents, and convey to them the school's genuine concern with the education, growth and development of each child.
* Assist Administrative Secretary with opening of school procedures, end of year procedures check-out, and other job related tasks throughout the school year.
* May assist Office Staff with the translation of newsletters, program information, and notices that are sent home to the parents, including verbal translations for Teachers and the School Nurse when assistance is needed if the CHRS is absent.
* Assist with maintaining the office in a clean and uncluttered order.
* If a nurse and/or community worker is out of the office, provide assistance for the student on medication, as per guidelines, and other emergencies that may occur.
* May distribute keys to substitutes, etc.
* Attend local or remote training to maintain and improve job knowledge of computer systems, data management procedures, student management systems, etc.
* May perform other job related tasks upon request of the supervisor.
PHYSICAL REQUIREMENTS: Sitting with some stooping/bending, walking, standing and
lifting.
TERMS OF EMPLOYMENT: 12 months.
EVALUATION: Performance on this job will be evaluated annually in accordance with the provisions of Board Policy on the evaluation of Classified Personnel.
PAY RANGE: $15.50 to $19.25 (depending on experience)
Other:
Registration Specialist
Patient access representative job in Phoenix, AZ
As a vital first point of contact for patients, the Registration Specialist ensures every visit begins with accuracy, efficiency, and exceptional service. Under the guidance of the Patient Registration Manager, this role oversees the full registration process- from verifying insurance and eligibility to completing required authorizations and preparing appointment documentation. The specialist proactively identifies potential funding sources for uninsured patients and ensures all AHCCCS verifications are completed promptly. Working closely with management and cross-functional teams, this position helps resolve registration or billing concerns that could affect reimbursement, contributing directly to a smooth patient experience and the financial health of the organization. # Hourly Pay Rate: $18.24 - $26.90 # Qualifications Education: Requires#a high school diploma or GED certificate. Experience:# Requires one to two (1-2) years of general clerical, customer service, or medical experience preferably in a healthcare environment involving data reconciliation. Insurance verification and Medicaid eligibility experience are highly desirable. Knowledge, Skills, and Abilities: Must have the ability to float to various facilities and locations across the valley. Prefer knowledge and understanding of DES/AHCCCS programs and eligibility factors. Requires excellent data entry skills including, 10-key by touch, and the ability to type 30 words per minute accurately. Basic Math Skills are required. Must be able to demonstrate interviewing and investigative techniques in order to obtain information that may not be offered. Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling # punctuation. Requires the ability to read, write, and speak effectively in English. Critical thinking skills are strongly preferred. Must be able to handle multiple tasks simultaneously.# Bilingual preferred.
As a vital first point of contact for patients, the Registration Specialist ensures every visit begins with accuracy, efficiency, and exceptional service. Under the guidance of the Patient Registration Manager, this role oversees the full registration process- from verifying insurance and eligibility to completing required authorizations and preparing appointment documentation. The specialist proactively identifies potential funding sources for uninsured patients and ensures all AHCCCS verifications are completed promptly. Working closely with management and cross-functional teams, this position helps resolve registration or billing concerns that could affect reimbursement, contributing directly to a smooth patient experience and the financial health of the organization.
Hourly Pay Rate: $18.24 - $26.90
Qualifications
Education:
* Requires a high school diploma or GED certificate.
Experience:
* Requires one to two (1-2) years of general clerical, customer service, or medical experience preferably in a healthcare environment involving data reconciliation.
* Insurance verification and Medicaid eligibility experience are highly desirable.
Knowledge, Skills, and Abilities:
* Must have the ability to float to various facilities and locations across the valley.
* Prefer knowledge and understanding of DES/AHCCCS programs and eligibility factors.
* Requires excellent data entry skills including, 10-key by touch, and the ability to type 30 words per minute accurately.
* Basic Math Skills are required.
* Must be able to demonstrate interviewing and investigative techniques in order to obtain information that may not be offered.
* Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation.
* Requires the ability to read, write, and speak effectively in English.
* Critical thinking skills are strongly preferred.
* Must be able to handle multiple tasks simultaneously.
* Bilingual preferred.
Patient Access Specialist - Specialty Pharmacy
Patient access representative job in Phoenix, AZ
This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications.
Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality
Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers
Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
Identify any coverage restrictions and details on how to expedite patient access
Document and initiate prior authorization process and claims appeals
Report any reimbursement trends or delays in coverage to management
Act as a liaison for field representatives, health care providers and patients
Requirements
In-depth understanding and experience with Major Medical & Pharmacy Benefit Coverage
2 to 3 years of benefit investigation involving the analysis and interpretation of insurance coverage
2 to 3 years of experience interacting with healthcare providers in regard to health insurance plan requirements
Excellent verbal communication skills and grammar
Salesforce system experience preferred
Competencies
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Benefits
Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are #TransformingLives.
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
Paid Time off & Holidays: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, *prorated based on start date, increasing to 140 hours (17.5 days) upon anniversary. Plus 9 paid holidays annually.
Work Hard, Play Hard: Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
Full Benefits: Medical, dental, vision, life, & short-term disability insurance, Matching 401(k) with immediate vesting
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
Tell your friends about us! If hired, receive a $750 referral bonus!
Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year!
#TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis.
Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork.
Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy.
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
Auto-ApplyPatient Access Specialist - Tucson, AZ (FT, Days)
Patient access representative job in Tucson, AZ
We're not just behavioral health people-we're crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.
Responsibilities
What You'll Do:
The Patient Access Specialist facilitates timely access to care by ensuring patient eligibility and that benefits are verified prior to service and updates the information in the Electronic Health Record (EHR) accordingly. In the event a patient does not have insurance, this position assesses and determines if a patient qualifies for Medicaid or the Federal Marketplace insurance coverage and assists in the application process. Works with health plans to obtain coverage for uninsured patients seeking services within Connections Health Solutions (CHS). Reconciles daily visits with requested and confirmed applications. Responsible for correcting any claims denied or rejected for eligibility or benefits as it relates to the appropriate payer associated with the individual's account.
* Research and resolves registration and enrollment issues during an individual's stay.
* Ensures the accuracy of patient demographic information, updating as necessary.
* Verify eligibility and benefits for daily visits in accordance with CHS procedures.
* Assists with obtaining missing data to support eligibility determinations.
* Works with CHS staff and health plans to assist patients with completing applications for enrollment with Medicaid plans.
* Collects and communicates necessary information regarding an individual's insurance carrier.
* Tracks Medicaid applications, to ensure completeness and acceptance.
* Update Electronic Health Record (EHR) with pertinent information required for timely and accurate billing.
* Resolve registration and authorization issues during the individual in crisis visit.
* Review eligibility software daily to correct errors identified during the individual's visit.
* Assist individuals with identifying the appropriate Financial Assistance Program that meets their needs.
* Coordinate additional information obtained with clinical operations and RCM teams.
* Perform a check-out review to ensure that no additional information is needed before claim submission.
* Performs all other duties as assigned.
Qualifications
What You'll Bring:
* High School diploma or equivalent
* Patient registration in a multi-specialty or Hospital environment
* 2 years of medical billing (eligibility)
* Working knowledge of Medicaid, Medicare, and Commercial products
* Arizona Level 1 Fingerprint Clearance card
* The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment
It would be great if you had:
* Bachelor's degree in Health care or related field
* 5 years physician, hospital, and/or facility billing within a multi-specialty environment
* Bilingual in Spanish
What We Offer:
Full-time only:
* Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
* CHS pays for Basic Life, AD&D, Short and Long-Term Disability
* Voluntary Life insurance option for employees and their families
* Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
* Flexible Spending Accounts (health care and dependent care)
* 401k company match after 6 months (50% of deferrals up to 6% of compensation)
* Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
All employees (Pool, Part-time and Full-time):
* Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
* After 90 days, you are auto enrolled in the 401k Plan
Connections Health Solutions is proud to be a Second Chance employer.
EEO Statement
Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.
Auto-ApplySOMA - Standardized Patient (Mesa, AZ)
Patient access representative job in Mesa, AZ
A.T. Still University's School of Osteopathic Medicine in Arizona (ATSU-SOMA) seeks applications for non-exempt Standardized Patients (SPs) to work at the Mesa, Arizona campus. A Standardized Patient is an individual who accurately and consistently portrays a medical patient with various affects and complaints and will participate in simulated office visits where medical students ask medical history questions and/or conduct basic, non-invasive physical exams. They will work closely with various Patient Proctors who will mentor and evaluate their performance and progress. Memorization of patient scripts and participation in Zoom trainings may be required prior to the scheduled encounter events.
**There is no guarantee of work or hours. Please note that Standardized Patient positions are only filled on an as-needed basis.**
**Physical Requirements:**
Ability to repeatedly bend, twist and stretch as well as freely and quickly move on and off an exam table without assistance and the ability to occasionally lift up to 40 pounds.
**Other Requirements:**
+ Access to and ability to use reliable technology is required.
+ Must be highly dependable, punctual and flexible with scheduling.
+ Must work well with others and display a professional attitude and appearance at all times.
+ Must be willing to wear a patient gown with only undergarments underneath, and at times the gown will be removed to allow for the physical exam.
+ Must be willing to be videotaped during simulations.
+ Must have access to reliable transportation and will report to the ATSU Community Health Center where hired for their SP encounters.
A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.
In demonstrating mutual respect for all members of the ATSU community, ATSU is an Equal Employment Opportunity (EEO). Meeting this mission requires serving together in mutual respect of one another's functions and each person's importance as an individual.
Provider Patient Concierge Rep
Patient access representative job in Mesa, AZ
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
Provider Patient Concierge
Representative
you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
Marketing Concierge
Provide Sales field calls to referring physicians
Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
Provide set up and assistance with Physician Portal
Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
Provide educational information and assisting in campaign roll-outs to selected providers and patients
Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)
If You Are:
Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
2 years in Medical, hospitality, Marketing/Public Relations industry preferred
Excellent customer service skills
At least 2 years experience in training and presenting information to groups/individuals
Strong organizational skills
Strong working knowledge of MS Word, Excel, PowerPoint
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
Scheduling Specialist, Sales
Patient access representative job in Tempe, AZ
Job Description
About Us
Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.
As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees
About the Role
Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects.
As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You'll speak with inbound and outbound leads-no cold calling-and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.
Job Type: In-Person - Full-Time
Compensation: $20/hr base + commission (average earning potential $60,000+ per year)
Schedule: Must be available to work shifts within office hours, including one weekend shift:
Monday - Thursday: 6:00 am - 9:00 pm
Friday: 6:00 am - 8:00 pm
Saturday - Sunday: 6:00 am - 6:00 pm
What You'll Do
Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
Use our CRM to record interactions, update customer details, and manage call dispositions.
Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
Deliver an exceptional first impression and uphold the Express Flooring customer experience.
What You'll Bring
1-2 years of sales or call center experience with proven track record of meeting goals.
High-energy, outgoing, and ambitious personality.
Passion for exceeding expectations and delivering great service.
Experience handling objections with confidence.
Eagerness to learn with solid computer skills and openness to coaching.
Reliability, professionalism, and the ability to thrive in a fast-paced environment.
Strong listening skills, attention to detail, and a patient, service-oriented mindset.
Adaptability and positivity when things get busy.
Why People Love Working Here
Supportive training and ongoing coaching to help you succeed.
Access to advanced training platforms that support your performance.
Lucrative earnings with competitive commission and industry-leading potential.
Fun, energetic team environment with room for growth.
Benefits & Perks
Comprehensive medical, dental, and vision plan options
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
401(k) with company match (Pre-tax & Roth options)
Paid PTO, bereavement leave, and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)
Ready to Apply?
If you're excited to help homeowners take the first step in transforming their homes and want to grow within a high-performing call center team, we'd love to hear from you.
Click Apply to get started.
Full compensation packages are based on candidate experience and relevant certifications.
Compensation Range$20-$22 USD
Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
SOMA - Standardized Patient (Mesa, AZ)
Patient access representative job in Mesa, AZ
Part-time Description
A.T. Still University's School of Osteopathic Medicine in Arizona (ATSU-SOMA) seeks applications for non-exempt Standardized Patients (SPs) to work at the Mesa, Arizona campus. A Standardized Patient is an individual who accurately and consistently portrays a medical patient with various affects and complaints and will participate in simulated office visits where medical students ask medical history questions and/or conduct basic, non-invasive physical exams. They will work closely with various Patient Proctors who will mentor and evaluate their performance and progress. Memorization of patient scripts and participation in Zoom trainings may be required prior to the scheduled encounter events.
There is no guarantee of work or hours. Please note that Standardized Patient positions are only filled on an as-needed basis.
Physical Requirements:
Ability to repeatedly bend, twist and stretch as well as freely and quickly move on and off an exam table without assistance and the ability to occasionally lift up to 40 pounds.
Other Requirements:
Access to and ability to use reliable technology is required.
Must be highly dependable, punctual and flexible with scheduling.
Must work well with others and display a professional attitude and appearance at all times.
Must be willing to wear a patient gown with only undergarments underneath, and at times the gown will be removed to allow for the physical exam.
Must be willing to be videotaped during simulations.
Must have access to reliable transportation and will report to the ATSU Community Health Center where hired for their SP encounters.
A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.
Provider Patient Concierge Rep
Patient access representative job in Mesa, AZ
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are
Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a
Provider Patient Concierge
Representative
you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
Ability to offer concierge level service to pre-selected patients (cancer patients, claustrophobic, children, disabled, elderly, nervous, etc.)
Provide exceptional level of customer service to select physician offices including targeted IPA contracted providers, as well as provider offices interested in receiving additional and high-level customer service/support.
Assisting with designated direct site scheduling and prior authorizations for advanced imaging studies.
Provides Special Handling, VIP and support to Medical Groups/IPA providers and their staff with scheduling, stat request, medical records, reports, etc.
Marketing Concierge
Provide Sales field calls to referring physicians
Responsible for working with Sales/Marketing/Communications team at Health fairs, forums, group informational talks, etc.
Provide set up and assistance with Physician Portal
Assist Marketing Director in customer service trainings, customer service follow ups, constant in-house trainings, for the region, as well as other in-house events
Provide educational information and assisting in campaign roll-outs to selected providers and patients
Responsible for working with Marketing Director to roll out monthly/quarterly physician facing focused marketing campaigns (Areas of focused improvement, BCAM, PCAM, pediatrics, LDCT Lung, high risk and genetics program, etc.)
If You Are:
Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
Ability to travel up to 50% during work week.
2 years in Medical, hospitality, Marketing/Public Relations industry preferred
Excellent customer service skills
At least 2 years experience in training and presenting information to groups/individuals
Strong organizational skills
Strong working knowledge of MS Word, Excel, PowerPoint
We Offer:
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
Registrar 2026-2027
Patient access representative job in Mesa, AZ
We're excited to provide the best education in the best environment to our students!
Academies of Math and Science
School Registrar Compensation: $17.00-$20.00/hour DOE
This is not a remote role.
About Us
The Academies of Math and Science (AMS) is a network of high-performing public charter schools dedicated to providing rigorous, college-preparatory education to students in underserved communities. For more than 20 years, we have focused on academic excellence, equity, and strong support systems that ensure every student can thrive.
We are seeking a highly organized and detail-oriented School Registrar to support campus operations and ensure accuracy and compliance across student data, enrollment, and state reporting requirements.
About the Role
The School Registrar serves as the primary point of contact for all student enrollment, records processing, and state compliance submissions. This role ensures accurate management of student data in the Student Information System (SIS), supports attendance and reporting timelines, and provides guidance to families throughout the enrollment lifecycle.
The ideal candidate is detail-driven, systems-oriented, able to work efficiently in a fast-paced school setting, and committed to the AMS mission.
Responsibilities
Manage the full enrollment and withdrawal process for new and returning families.
Evaluate enrollment documentation and request records from previous schools.
Respond to external record requests in compliance with regulations and timelines.
Maintain up-to-date and accurate student information in the SIS.
Monitor enrollment capacity, class assignments, waitlists, and student status.
Maintain cumulative student records, both digital and physical, ensuring confidentiality and compliance.
Support attendance tracking, reporting, validation, and submission to the Arizona Department of Education.
Facilitate the 45-day screening report and additional state-required reporting tasks.
Generate and distribute reports including attendance sheets, class rosters, and report cards.
Support families with enrollment questions, school tours, documentation needs, and onboarding tasks.
Ensure accuracy of program designation coding (EL, SPED, Title I, etc.).
Collaborate with school administration and network-level enrollment and compliance teams.
Qualifications & Competencies
Required:
High school diploma or GED
Strong attention to detail and organizational skills
Proficient in Microsoft Office Suite and general technology platforms
Ability to learn and adapt to new software and systems quickly
Strong written and verbal communication skills
Ability to manage confidential information responsibly
Must hold or be able to obtain an active IVP Level One Fingerprint Clearance Card
Successful completion of a criminal background check
Preferred:
Experience in school operations, compliance, or registrar work
Experience with student information systems (PowerSchool, SchoolMaster, or equivalent)
Bilingual Spanish-speaking preferred, not required
Why Work With AMS?
Competitive compensation and bonus eligibility
Full benefits including medical, dental, vision, disability, life insurance, retirement with employer match, and paid time off
Supportive and mission-aligned work culture
Ongoing training, onboarding support, coaching, and professional development
Opportunities for advancement across a rapidly growing charter network
Work that has meaningful impact in communities that need it most
Join us to enjoy rewarding challenges and ongoing opportunities!
Outbound Scheduling Specialist
Patient access representative job in Phoenix, AZ
Benefits:
401(k) matching
Company parties
Dental insurance
Health insurance
Paid time off
Outbound Scheduling Specialist Are you a people person with a passion for providing great customer service? We're looking for an energetic and motivated Customer Service Representative to join our team! In this role, your primary responsibility will be making outbound calls to potential and existing customers to offer free tree evaluations. You'll be the first point of contact in helping homeowners understand the value of proper tree care and connect them with our expert arborists for a no-obligation assessment.
Key Responsibilities:
Make outbound calls to homeowners from a provided list
Introduce our tree care services in a friendly and informative way
Explain the benefits of a free tree evaluation
Schedule appointments for certified arborists to visit and assess customers' trees
Answer basic questions and handle any initial concerns
Maintain accurate records of calls and customer responses
What We're Looking For:
High school diploma or equivalent
Strong communication skills and a confident phone presence
Positive attitude and a customer-first mindset
Ability to handle rejection professionally and stay motivated
Comfortable working with call scripts and customer tracking tools
Previous customer service or sales experience is a plus, but not required
Schedule is Monday - Friday, with four days from 8:00AM - 5:00PM, and a flex-day from 8:00AM - 2:00PM (this is an in-office position only)
Ability to reliably commute to our office near Pinnacle Peak and 21st Ave in Phoenix, Arizona
Compensation: $19.00 an hour, plus bi-weekly bonus
Perks:
Paid training
Supportive team environment
Opportunities for growth and bonuses based on performance
Benefits:
Medical Insurance
Dental Insurance
Paid Company Holidays
One Week Paid Time Off
401k
Compensation: $19.00 per hour
About Valley Tree CareValley Tree Care is a family of dedicated tree care experts in the Phoenix Arizona Valley. Our rich roots span across 27 years and 3 generations. Richard S. Schmidt, a retired electrician, planted the seed when he began offering the service of applying granular to the trees in his surrounding neighborhoods in 1996. His eldest son, Richard H. Schmidt took over the family business in 1999, and continued to nurture it, providing fertilization services throughout the Valley. His eldest son, Richard H. Schmidt II, stepped into his role in the Valley Tree family in 2015 and took over the family business and tradition. He applied a dedication to the past, and a vision for the future to branch out into the full spectrum plant health care and tree maintenance company that we are today.
Every day the Valley Tree family uses our scientific approach and dedication to service to provide the highest quality care to our customers by providing the highest quality care to the trees we are entrusted with. We are empowered by the history of a man who planted the seed which grew into a great tree, the fruits of which he never would see. We are invigorated by a dedication to observation and innovation.
Auto-Apply