Patient access representative jobs in Atlanta, GA - 1,259 jobs
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Credentialing Specialist
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Patient Representative
Patient Services Associate-Bilingual
Pediatrix Medical Group
Patient access representative job in Lawrenceville, GA
**Bilingual Required**
Responsibilities
The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‐office workflows. The Patient Services Associate interacts with patients by greeting and providing check‐in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‐out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high‐quality care to every patient, every day.
Patient Reception & Check‐In/Check‐Out
Welcome patients and visitors in a professional, friendly manner.
Register and check in patients; verify demographic and insurance information.
Collect copayments and outstanding balances.
Schedule follow‐up appointments and provide visit summaries or referrals as needed
Scheduling & Communication
Schedule new and follow‐up appointments, including diagnostic testing according to clinical protocol.
Confirm, reschedule, and communicate changes or delays promptly.
Manage high‐volume incoming calls using proper telephone etiquette.
Record accurate messages and route inquiries to appropriate team members.
Coordinate communication between patients, providers, and staff.
Insurance & Billing Support
Review and update patient demographics and insurance information.
Verify insurance eligibility and benefits prior to appointments.
Obtain and document pre‐authorizations and referrals as required.
Communicate coverage issues or policy changes to patients before visits.
Assist patients with insurance inquiries and time of service payment expectations.
Maintain knowledge of insurance requirements, including managed care and government programs.
Administrative Support
Prepare daily clinic schedules and complete chart prep for upcoming appointments.
Support office operations, including faxing, scanning and indexing documents into the patient's medical record.
Customer Service & Compliance
Provide compassionate assistance and resolve patient concerns promptly.
Ensure patient confidentiality and compliance with HIPAA regulations.
Contribute to a clean, safe, and welcoming environment.
Qualifications
Education:
High school diploma or general education degree (GED): or equivalent combination of education and experience.
Experience Industry: Healthcare
Experience:
2‐3 years recent experience in a related position in medical office setting preferred
Strong computer knowledge (Microsoft office) preferred
Experience in coding, office billing, insurance and government payer regulations, and other third‐party billing requirements (pertaining to services offered by the practice) preferred
Skills/Abilities:
Knowledge of medical terminology
Superior customer service skills
Excellent verbal and written communication
Ability to work in a fast‐paced environment
Ability to work on multiple projects at one time
Ability to work as a team player
Ability to prioritize responsibilities and meet deadlines
Ability to work in a high stress environment.
Benefits and Compensation
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‐being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
About Us
Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‐affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‐based practices. The group's high‐quality, evidence‐based care is bolstered by significant investments in research, education, quality‐improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: **************************
#PedNC
Pediatrix is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$24k-32k yearly est. 1d ago
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Customer Service Representative
Arrow Exterminators, Inc. 4.1
Patient access representative job in Lawrenceville, GA
Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.
Our administrative representatives enjoy benefits including:
generous time off,
11 paid holidays,
401(k) with company match, Roth IRA,
medical, dental and vision insurance,
high deductible HSA,
telemedicine,
disability, cancer, and accident insurance.
health & wellness suite
company-paid + additional, optional, life insurance.
ABOUT OUR FAMILY OF BRANDS
We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.
As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.
A DAY IN THE LIFE AS A Customer Service Representative
As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.
Minimum Qualifications:
Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) workweek
Willing to work minimal overtime as needed
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
We are an Equal Opportunity Employer
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).
Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.
Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.
$28k-34k yearly est. 1d ago
Medical Biller
Elios Talent
Patient access representative job in Atlanta, GA
Primary Care Practice
Atlanta, Georgia
About the Practice
We are an established primary care practice in Atlanta focused on delivering high quality, patient centered care to an adult population. Our team values professionalism, accuracy, and strong communication, and we take pride in providing a positive experience for both patients and staff.
Position Overview
We are seeking an experienced Medical Biller to support our revenue cycle operations. This is a critical role responsible for ensuring accurate and timely charge capture, billing, and follow up for patient services. The ideal candidate is detail oriented, highly organized, and experienced in medical billing and accounts receivable, with a calm and professional demeanor when working with patients.
Strong follow through, accountability, and customer service skills are essential for success in this role.
Key Responsibilities
Submit insurance claims accurately and in a timely manner
Research and resolve claim denials efficiently
Answer patient inquiries regarding outstanding balances with professionalism and empathy
Post payments and reconcile accounts
Perform charge capture and charge review for office visits and procedures
Verify insurance benefits and eligibility
Maintain accurate documentation within the billing system
Collaborate with clinical and administrative teams to resolve billing issues
Ensure compliance with billing guidelines and payer requirements
Qualifications
Minimum of 1 year of medical billing experience
Accounts receivable experience required
Revenue cycle experience preferred
Prior experience with Epic is a plus
Clear and effective verbal and written communication skills
Strong organizational and follow through skills
Proficiency with Microsoft Office software
High level of professionalism with a strong work ethic
Ability to manage multiple priorities in a fast paced environment
Team oriented mindset with a positive and caring attitude toward patients
Benefits
Paid time off
Partially paid health insurance
Optional dental, vision, and AFLAC coverage
401(k)
Paid parking
Competitive salary
$30k-37k yearly est. 4d ago
Customer Service Representative
Arrow Exterminators-Arrow Exterminators Family of Companies
Patient access representative job in Lawrenceville, GA
Customer Service Representative . Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is pai Customer Service Representative, Customer Service, Representative, Retail, Service
$25k-33k yearly est. 1d ago
Patient Advocate
Corps Team 4.0
Patient access representative job in Milton, GA
A typical day for a Patient Advocate is utilizing systems/technology and coordinating efforts between patients, the patient doctor's offices, and the drug manufacturers to acquire and maintain required documentation to facilitate obtaining the patient/member's medication at no cost to the patient/member.
The Patient Advocate will spend approximately 40-70% of their time on phone calls coordinating with doctors and patients to facilitate processes and collaborating with team members to ensure timely and responsive customer service. The other portion of time will include working in multiple systems documenting task statuses, updating key information, pulling data and reports. It will also include administrative responsibilities to include completion of the required paperwork for processing orders.
Patient Advocates must have professional, personable, and caring communication skills, particularly over the phone. The ability to gain trust from the patients/members is a critical component of this role and is needed to obtain the sensitive and key information necessary to fulfill orders. The Patient Advocate must be self-driven and motivated with the ability to work under minimal supervision in a professional environment while meeting scheduled activities in a timely and efficient manner. Patient Advocate teams are highly collaborative, member focused and goal oriented.
Duties and Responsibilities:
Follow communication scripts when managing a member's communications.
Build sustainable and trusting relationships with customers by going above and beyond providing amazing customer service.
Adhere to established standards and guidelines with ability to help to recommend improved procedures.
Inbound/outbound calls with customers to inform them of the company's solutions and maintain accurate information.
Help members understand the program by answering questions and explaining procedures and providing general information.
Call doctors' offices to obtain and maintain members' current prescriptions.
Document member activities, phone call results and communication in our systems/software.
Complete required paperwork adhering to compliance standards.
Maintaining patient confidentiality and compliance regulations such as HIPAA.
Required Skills and Qualifications:
Excellent communication skills, both written and verbal.
Substantial active listening skills.
A patient and empathetic approach and attitude.
Customer focus and highly adaptable to different personality types.
Exceptional interpersonal and rapport building skills.
Vigorous time management, organizational skills and attention to detail.
Phone skills including the ability to incorporate appropriate phone etiquette.
Creative solutions seeking.
Comfortable working in fast paced environments.
Adaptability and flexibility.
Technically savvy, comfortable working with data input and reporting in multiple systems and learning new technology. Solid proficiency with Microsoft applications.
Willingness and ability to learn about company's products, services, and processes.
Coachable with a willingness to learn and a desire to succeed.
Process oriented, with a focus on continuous improvement.
Self-Motivated.
Strong data input skills.
Job Experience Preferences:
Experience as a Pharmacy technician is strongly preferred.
Experience in a highly customer service-oriented role.
Experience in a Call Center or Customer Support environment.
Compensation is commensurate with experience.
$34k-41k yearly est. 3d ago
Customer Service Representative - State Farm Agent Team Member
Andy Burris-State Farm Agent
Patient access representative job in Cartersville, GA
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$25k-33k yearly est. 1d ago
Customer Service Representative
Agile Cold Storage
Patient access representative job in Cartersville, GA
Essential Duties and Responsibilities:
Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.
Schedule inbound and outbound appointments within the DMS (Dock Management System).
Communicate between customer, the customer's broker or freight forwarding and warehouse operations concerning the customer's account/inventory and office for invoicing and credit changes.
Assure proper invoicing of all accounts by processing and verifying computer-generated invoices.
Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
Review order details and ensure they are following Company policies and procedures.
Research issue, obtain supporting paperwork, get approvals and process credits / debits.
Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
Provide coverage for other team members.
All other duties as assigned.
Other Duties and Responsibilities:
Accurately enter orders in the WMS.
Preform work in a safe manner following all Company safety rules.
May perform other duties as may be assigned to fulfill Agile's objectives.
Required Qualifications:
2 years of Customer Service Experience or an appropriate combination of education and experience.
Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.
Requires clerical skills in managing files and records, and other office procedures and terminology.
Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.
Strong communication skills with the ability to read and speak English.
Must be able and willing to complete a pre-employment basic math skills test.
Must be able and willing to complete a per-employment background check and drug screen.
Strong Teamwork skills.
Preferred Qualifications of Export Coordinator:
High School Diploma or GED.
Knowledge, Skills & Abilities: The employee must have proficient knowledge of English and math skills. The employee also must be capable of following written and verbal instructions. The employee must have a high attention to detail. Organizational and time management skills will be required.
Work Environment: The working environment is usually in an office setting, with occasional need to leave the premises. Requires the use of a telephone, fax machine, computer terminal calculator, copy machine.
Work Hours: The work schedule is 8 hours a day, 5 days a week, typically Monday through Friday. Workdays can vary. Work hours by shift are below:
1st shift work hours 8am - 5pm - Monday through Friday (based on customer and USDA schedule)
Work hours and shifts are subject to change depending on operating business conditions and needs. The employee may be required to work occasional overtime, evening, and holidays or weekends in order to complete work or to attend meetings.
Physical and Mental Demands: This job will require the ability to sit for long periods of time, with frequent interruptions. This job will also require several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads. This job will require manual dexterity with normal hand/finger movements for typical office work. Speaking, hearing, and seeing are important elements of completing assigned tasks. This job will occasionally require climbing, squatting or kneeling, and bending. The job will occasionally require lifting / carrying / push / pull up to 20 lbs. The associate must know and follow proper office and safety protocols; know and follow Agile's grooming, hygiene and dress code policies including appropriate personal protection equipment (PPE) for safety compliance. The noise level in the warehouse is usually moderate.
Supervisory Responsibilities: Occasionally may be placed in charge of special projects with support from front line supervision.
$25k-33k yearly est. 1d ago
Customer Service Representative - State Farm Agent Team Member
Anthony Quillian-State Farm Agent
Patient access representative job in Woodstock, GA
Benefits:
Competitive pay
Bonus based on performance
Flexible schedule
Opportunity for advancement
Training & development
ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Anthony Quillian - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a great fit.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist with new customer onboarding, forms, underwriting, and policy issuance.
Schedule appointments for the sales team and agent.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Must be able to work the following schedule: Monday-Friday 9am-1pm (flexible daily scheduling)
$25k-33k yearly est. 1d ago
Customer Service Representative - State Farm Agent Team Member
Andy Jabaley-State Farm Agent
Patient access representative job in Woodstock, GA
Benefits:
Hourly Plus Commission
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andy Jabaley - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$25k-33k yearly est. 1d ago
Customer Service Representative
American Leak Detection, Inc. 3.8
Patient access representative job in Woodstock, GA
Answering the phones. Explaining our services to potential clients. Manage the customer experience. Scheduling of appointments. Dispatch, routing, and scheduling of jobs for our technicians. Shift: 8 hour daytime shift, full-time. Availability: Gener Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Construction
$25k-33k yearly est. 1d ago
Medical Receptionist
LHH 4.3
Patient access representative job in Decatur, GA
LHH is seeking a Medical Receptionist for a wonderful non profit organization with a great mission. in Decatur, GA. This candidate will serve as the first point of contact for patients and visitors, supporting the mission of commitment to compassionate, inclusive, and patient-centered care. This role is responsible for greeting patients, coordinating front-desk activities, supporting administrative workflows, and ensuring a positive experience for all individuals entering the clinic.
Responsibilities
Warmly greet patients and visitors in a professional and welcoming manner
Assist patients with completing required paperwork and forms
Answer and route incoming phone calls
Schedule and confirm appointments as needed
Maintain an organized and clean reception area
Provide light administrative support, including filing, scanning, and record management
Ensure confidentiality and compliance with HIPAA guidelines
Collaborate with clinical and administrative teams to support patient flow and clinic operations
Qualifications
Previous experience in a healthcare, medical office, or clinical environment required
Strong customer service orientation and a naturally “giving spirit”
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced environment
Professional, compassionate, and patient-focused demeanor
Proficiency with basic office software and phone systems preferred
Bilingual in Spanish is a plus
Requirements
Successful completion of background check
Drug screening
TB Test clearance
Job Details:
Monday-Friday: 9:00 AM - 5:30 PM
Saturday (occasional): 9:00 AM - 12:00 PM
Hours: 40 hours per week
Dress Code: Business Casual
Work Environment: On-site / In-office
Contract Role
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
$25k-31k yearly est. 3d ago
Credentialing Specialist
Dunhill Professional Search & Government Solutions
Patient access representative job in Forest Park, GA
Processes credentialing and re-credentialing applications for the client. Reviews applications and prepares verification letters. Contacts various departments, licensing agencies, and insurance carriers to complete credentialing and re-credentialing applications. Provides support to the client in the collection and query of credentials of members of the client.
Conducts Primary Source Verification (PSV) of credentials such as licenses, certifications, registrations, professional school education, postgraduate, residency, or specialty training, board certifications, work history, and current references.
Conducts queries through the National Practitioner Data Bank (NPDB), the Defense Practitioner Data Bank (DPDB), the Department of Health and Human Services (DHHS) and TRICARE sanction data banks.
Collects professional/peer references and completed clinical privileges, demographics, military and civilian practice history (including adverse privileging actions and malpractice history), health status, documentation of contingency and continuing education training, national provider identification number, and for non-personal services contract providers malpractice insurance information.
Accurately loads appropriate data in the DoD Centralized Credentials Quality Assurance System (CCQAS). Keeps records and documentation of the applications and verifications maintained.
Establishes and maintains updated CCQAS records.
Researches and solves credentialing/re-credentialing problems; escalates more complex issues as appropriate.
Tracks status of credentials for healthcare practitioners and provides required documents to clients to make accession, credentialing and privileging (C&P) decisions.
Maintains relationships with Military Treatment Facilities and supported customers.
Ensures providers are credentialed, appointed, and privileged with health plans, hospitals, and patient care facilities.
Reviews records for regulatory compliance and quality assurance at a healthcare facility, insurance group, or similar organization, ensuring relevant regulations are met.
Minimum Qualifications
US Citizen with HS diploma or GED; Bachelor's Degree in healthcare or business field preferred
Certified Provider Credentialing Specialist (CPCS) preferred
2-5 years of experience performing physician credentialing at a medical group, hospital or health plan.
Must be able to Pass a government background check
Other Job Specific Skills
Strong customer focus, interpersonal, collaboration, written/verbal communication, prioritization and computer skills.
Strong attention to detail and good organizational capability.
Able to handle multiple simultaneous tasks and complete work projects in designed time frames.
Knowledge of Department of Defense credentialing guidelines preferred.
Experience using Centralized Credentials Quality Assurance System (CCQAS) and Defense Medical Human Resources System - internet (DMHRSi) a plus.
Ability to handle confidential information on a daily basis in a professional manner.
Ability to consistently maintain quality and production expectations.
Possess proof-reading skills sufficient for auditing documents.
Demonstrate familiarity with credentialing policies, guidelines, and regulations for the DoD credentialing process.
$29k-43k yearly est. 1d ago
Patient Advocate - Northeast Georgia Health System
Aramark Corp 4.3
Patient access representative job in Gainesville, GA
The Patient Advocate will manage and maintain the HCAHPS program in the facility. The patient advocate acts as a liaison between the healthcare facility and the environmental services department to ensure patient satisfaction. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities
Monitor HCAHPS Scores and assess current action plans for improvement.
Provide EVS Director with weekly HCAHPS reports with detailed
Create reports, monitor trends to implement appropriate action plans.
Round on patients within 24 hours of their admission to the facility.
Assess current satisfaction levels after admission and to educate patients on expected service
Follow up with management daily to recover patient satisfaction when satisfaction is less than excellent and to ensure that issues are
Update the daily tracking log for patient admit rounds and discuss details in daily meetings.
Manage AIDET during rounds and reinforce with hourly team members.
Work in tandem with Director on AIDET training for team members.
Manage Hospitality 101 program, including training and reinforcement with hourly team members.
Work with facility guest services department to align department action items with facility action items to improve HCAHPS results.
Other duties and tasks as assigned by manager.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
High School Diploma or equivalent required.
Must be physically able to lift, lower, push and pull objects up to 50 lbs. unassisted.
Ability to stand, climb, bend, stoop and ,crouch for extended periods of time.
Must be able to initiate and maintain good customer and co-worker relationships in a team environment.
Must have the ability to follow oral or written instructions and directions.
Must be able to communicate effectively with both written and verbal skills.
Bi-lingual preferred (English and Spanish).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Gainesville GA
$29k-36k yearly est. 3d ago
E-Billing Specialist
Freeman Mathis & Gary, LLP
Patient access representative job in Atlanta, GA
Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking an experienced E-Billing Specialist to join our Atlanta office. The E-Billing Specialist will be executing electronic submissions of client invoices via various e-billing systems. The E-Billing Specialist will need to identify, trouble shoot and resolve issues by coordinating with Attorneys, Billing Specialists, Clients and Legal Administrative Staff. Characteristics that have proven successful in the role include the ability to follow up, multi-task quickly, research and resolve complex billing transactions and above all else, maintain a positive attitude. Solid communication skills are important as E-Billers are required to communicate frequently with attorneys, either in writing or in-person.
The following set of success factors describe the characteristics of those who are successful in our Firm:
Helpful, Congenial, Personable, Positive
Unpretentious, Approachable, Respectful, Team Oriented
Accountable, Takes Ownership, Corrects Mistakes
Organized, Timely, Confidential, Responsive (within 24 hours)
Duties and Responsibilities:
Execute electronic submission of client invoices via various e-billing systems.
Identify, troubleshoot and resolve issues that arise during the invoice submission process.
Coordinate with Attorneys, and Billing Specialists, Clients and Legal Administrative Staff for resolution and maintenance tasks associated with client e-billing requirements.
Escalate issues as needed to Supervisor.
Track statuses of submitted invoices to ensure payment from client.
Maintain internal database of e-billed clients and their compliance requirements.
Document and update reference materials for all aspects of the e-billing process as necessary.
Assist with Partner and Client inquiries in a timely manner.
Provide updates to attorneys, clients and administrative staff.
Work with management, and outside counsel to support and expand the Firm's e-billing program.
Review processed legal, and related legal service provider bills from various internal and external sources for accuracy.
Help manage and curate data in the departments matter management/e-billing system.
Perform research, ad hoc reporting and other analysis projects.
Performs other duties as assigned.
Education, Experience, and Skills:
Candidate must be highly organized and must be able to communicate and meet with attorneys to clarify billing specifics.
This position requires great communication skills, both verbally and written, to attorneys and will include both follow through and follow up skills.
Must be proactive, self-starter, quick learner and detail oriented with the ability to work independently.
Must have a professional demeanor with the ability to work in a team setting.
Must have basic Excel skills, working in spreadsheets, copy and paste and data entry.
Solid analytical and problem-solving skills.
Candidate must have a minimum of 2-3 years of E-Billing experience navigating systems such as Legal Exchange; Legal X; T360; Litigation Advisor [LSS]; Serengeti or similar systems.
3rd party E-billing platform experience preferable.
Bachelor's degree or equivalent preferred and at least 2 years of experience with billing, preferably in a law firm, legal environment or insurance industry.
What we offer you
Competitive compensation
Comprehensive benefits package, including medical, dental, and vision
HSA and FSA plans available for employees and dependents
Work-life balance
Generous PTO policy
401K plan including a 3% Employer Safe Harbor contribution
Firm paid life insurance and long-term disability
Employee Assistance Program
Year-end bonuses and referral fee programs
EEO Statement
Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.
$28k-36k yearly est. 3d ago
Billing Specialist
ABM Industries, Inc. 4.2
Patient access representative job in Atlanta, GA
The Billing and Revenue Analyst is responsible for the oversight and analysis of the full billing, collections, and revenue recognition process to ensure accurate financial reporting and strong cash flow performance. This role works closely with proj Billing Specialist, Billing, Specialist, Property Management
$29k-39k yearly est. 1d ago
Patient Financial Advocate
Firstsource 4.0
Patient access representative job in Villa Rica, GA
FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!
Hours: Monday to Friday 8:30 am to 5:00 pm
and healthcare setting, up to date immunizations are required.
We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.
AtFirstsourceSolutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.
Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.
AtFirstsourceSolutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.
OurFirstsourceSolutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.
Join our team and make a difference!
The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
* Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
* Screen those patients that are referred to Firstsourcefor State, County and/or Federal eligibility assistance programs.
* Initiate the application process bedside when possible.
* Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
* Introduces the patients to Firstsourceservices and informs them that we will be contacting them on a regular basis about their progress.
* Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
* Records all patient information on the designated in-house screening sheet.
* Document the results of the screening in the onsite tracking tool and hospital computer system.
* Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
* Reviews system for available information for each outpatient account identified as self-pay.
* Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
* Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
* Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
* Other Duties as assigned or required by client contract
Additional Duties and Responsibilities:
* Maintain a positive working relationship with the hospital staff of all levels and departments.
* Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
* Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
* Keep an accurate log of accounts referred each day.
* Meet specified goals and objectives as assigned by management on a regular basis.
* Maintain confidentiality of account information at all times.
* Maintain a neat and orderly workstation.
* Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
* Maintain awareness of and actively participate in the Corporate Compliance Program.
Educational/Vocational/Previous Experience Recommendations:
* High School Diploma or equivalent required.
* 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
* Previous customer service experience preferred.
* Must have basic computer skills.
Working Conditions:
* Must be able to walk, sit, and stand for extended periods of time.
* Dress code and other policies may be different at each healthcare facility.
* Working on holidays or odd hours may be required at times.
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
$33k-41k yearly est. 2d ago
Branch Customer Service Rep - Morrow, GA
The Auto Club Group 4.2
Patient access representative job in Morrow, GA
Why Choose a Career with the AAA The Auto Club Group (ACG)
Established brand that has been around for over 100 years. Our members know and trust us!
Branch Offices house travel, membership, insurance sales and support employees
You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Excellent Opportunities to Build a Career Path:
The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
Other Branch positions - Field Insurance Sales Agent, Travel Agent or
Other Departments such as:
Call Centers (ERS, Sales and Service, etc.)
Automotive Services
Claims
Underwriting and more
A DAY IN THE LIFE of a Branch Customer Service Representative
The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
Generate leads, update members on travel and insurance specials, and provide travel information
Respond to customer inquiries and refer to senior staff or agent when appropriate
Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
Provide administrative support to the travel and/or insurance sales staff during peak periods
Conduct outbound promotional calls for insurance and/or travel products
Other duties as assigned
HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education:
High School Diploma or equivalent
Work Experience:
Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Successful candidates will possess:
Passion and enthusiasm for working with people
Basic mathematical calculations to accurately perform monetary transactions
Communicate effectively (verbal and written) with others in a work environment
Work effectively in a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Work under pressure in a high volume, fast paced customer service environment
Work irregular hours including holidays and weekends (may include community events)
Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
As one of the largest general contactors in the Southeast, Choate considers our reputation as our number one asset, with future success founded upon the strength of our client relationships and our employees. Choate excels in both the base and interior construction with office locations in Atlanta, Charleston, Charlotte, Nashville, Raleigh, Tampa and Savannah. This role is posted for our Atlanta office but this able to work at any of our seven locations.
We have an excellent opportunity for a Scheduling Specialist. This candidate must have experience in running active construction projects in the commercial sector. This candidate must understand how to create a construction schedule for upcoming projects. This role will evaluate Choate Construction's scheduling performance through training, process improvement, project support, and maintenance of operations standards. The Scheduling Specialist will refine and update Choate's project scheduling processes and maintain standards of quality and consistency for project schedules. Standards produced and maintained by the Scheduling Specialist will have the effect of ever improving the minimum possible outcome of project schedulers and providing a consistent and reliable product for clients, partners, and employee owners that rely on project schedules. The Scheduling Specialist will evaluate our existing software as well as suggest and implement updates to it.
Skills and Qualifications:
* Ten (10) years of construction experience in a role with regular scheduling responsibilities.
* Preferred four-year degree in a construction related curriculum.
* Experienced in developing comprehensive training regiments in the construction field for skilled development at various levels.
* Experience in executing training through various platforms, including recorded , interactive, and in-person.
* Provide situational training as requested by Directors of Operations and Project Executives, for teams with unique challenge or opportunities that are abnormally dependent of schedule acumen.
* Can drive/fly to all Choate office locations, and be able to walk Choate project sites.
* Proficient at working away from the office via Choate Construction's remote network access tools.
What we offer:
* Full Employee Benefits
* Employee Stock Ownership Program(ESOP)
* 401(k) plan
* Paid Time Off
* Matching Gifts Program
* Clearly defined Company Core Values, Mission, and Vision.
Choate Construction Company is 100% employee owned and provides excellent employment opportunities, where individuals work in a dynamic environment. The firm is built on the skills and the efforts of each employee and strives towards continuous development of a growing and prosperous business. Choate Constuction is an Equal Opportunity Employer and is committed to providing a safe work environment and to fostering the well being and health of its employees.
Equal Opportunity Employer, including disabled and veterans.
$61k-77k yearly est. 60d+ ago
Patient Concierge Representative
A Smile 4 U
Patient access representative job in Alpharetta, GA
Job DescriptionPatient Concierge Representative | Entry Level | Bilingual Spanish (required)
Job Type: Full-Time Schedule: Monday-Friday, 9:00 AM-6:00 PM
Training Schedule (first two weeks): 8:00 AM-5:00 PM
About Us
We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Patient Concierge Representative to our growing team; who is passionate about helping others and thrives in a fast-paced environment.
A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.
The ideal Candidate
Compassionate, detail-oriented, and adaptable
Comfortable in a fast-paced, team-driven office
Can-do attitude
Key Responsibilities
Answer incoming calls and emails promptly and professionally
Make daily outbound calls to schedule patient appointments per clinic protocols
Document all call interactions according to standard operating procedures
Assist in resolving customer complaints with the support of the Customer Service Manager
Enter new patient information into the practice management system
Update existing patient records
Required Qualifications
Bilingual in Spanish (required)
Previous customer service, call center experience is a plus
Strong interpersonal, communication and organizational skills
Customer service oriented with a professional demeanor
Reliable, organized and collaborative team player
Benefits
Medical, Dental, and Optical Insurance (available after 90 days for full-time team members)
Employee discount
Paid Time Off (PTO) and Paid Holidays
Opportunities for professional growth
Dental experience is highly preferred
Pay is based on experience
Are you willing to consent to a background check including a criminal record check, employment, and education verification?
$26k-32k yearly est. 13d ago
Patient Services Associate
Pediatrix Medical Group
Patient access representative job in Cumming, GA
Responsibilities
The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front‐office workflows. The Patient Services Associate interacts with patients by greeting and providing check‐in prior to an appointment, collecting payments, communicating about waiting times, and supporting check‐out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high‐quality care to every patient, every day.
Patient Reception & Check‐In/Check‐Out
Welcome patients and visitors in a professional, friendly manner.
Register and check in patients; verify demographic and insurance information.
Collect copayments and outstanding balances.
Schedule follow‐up appointments and provide visit summaries or referrals as needed
Scheduling & Communication
Schedule new and follow‐up appointments, including diagnostic testing according to clinical protocol.
Confirm, reschedule, and communicate changes or delays promptly.
Manage high‐volume incoming calls using proper telephone etiquette.
Record accurate messages and route inquiries to appropriate team members.
Coordinate communication between patients, providers, and staff.
Insurance & Billing Support
Review and update patient demographics and insurance information.
Verify insurance eligibility and benefits prior to appointments.
Obtain and document pre‐authorizations and referrals as required.
Communicate coverage issues or policy changes to patients before visits.
Assist patients with insurance inquiries and time of service payment expectations.
Maintain knowledge of insurance requirements, including managed care and government programs.
Administrative Support
Prepare daily clinic schedules and complete chart prep for upcoming appointments.
Support office operations, including faxing, scanning and indexing documents into the patient's medical record.
Customer Service & Compliance
Provide compassionate assistance and resolve patient concerns promptly.
Ensure patient confidentiality and compliance with HIPAA regulations.
Contribute to a clean, safe, and welcoming environment.
Qualifications
Education:
High school diploma or general education degree (GED): or equivalent combination of education and experience.
Experience Industry: Healthcare
Experience:
2‐3 years recent experience in a related position in medical office setting preferred
Strong computer knowledge (Microsoft office) preferred
Experience in coding, office billing, insurance and government payer regulations, and other third‐party billing requirements (pertaining to services offered by the practice) preferred
Skills/Abilities:
Knowledge of medical terminology
Superior customer service skills
Excellent verbal and written communication
Ability to work in a fast‐paced environment
Ability to work on multiple projects at one time
Ability to work as a team player
Ability to prioritize responsibilities and meet deadlines
Ability to work in a high stress environment.
Benefits and Compensation
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well‐being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
About Us
Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix‐affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office‐based practices. The group's high‐quality, evidence‐based care is bolstered by significant investments in research, education, quality‐improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: **************************
#PedNC
Pediatrix is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
$24k-32k yearly est. 1d ago
Learn more about patient access representative jobs
How much does a patient access representative earn in Atlanta, GA?
The average patient access representative in Atlanta, GA earns between $21,000 and $35,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.
Average patient access representative salary in Atlanta, GA
$28,000
What are the biggest employers of Patient Access Representatives in Atlanta, GA?
The biggest employers of Patient Access Representatives in Atlanta, GA are: