Patient access representative jobs in Baton Rouge, LA - 491 jobs

Join CareSouth as a Full-Time Patient Engagement Representative in Plaquemine, LA, where your medical receptionist experience can truly shine. This onsite role offers a dynamic environment where your skills in customer service and patient interaction will play a pivotal part in our mission to provide exceptional healthcare. With a starting pay of $13.60, determined by your experience, you will be rewarded for your contributions to our energetic and professional team. Embrace the opportunity to work within a relaxed yet high-performance culture that values problem-solving and innovation in patient care. Your empathetic nature will be essential in fostering meaningful relationships with our patients. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, and Paid Time Off. Step into a role where your passion for healthcare and commitment to excellence can make a real impact. Make a difference as a Patient Engagement Representative (Plaquemine) As a Patient Engagement Representative at CareSouth, you will play a crucial role in delivering exceptional service to our patients. You will be responsible for providing high-quality, efficient, and effective interactions that ensure the accuracy and completeness of patient information. Your focus on compassionate care will allow you to engage with patients warmly, fostering a positive and professional atmosphere. By actively listening and empathizing with their needs, you will create an environment where patients feel valued and supported. Your commitment to excellence will be instrumental in maintaining the integrity of our clinic's processes and enhancing the overall patient experience at CareSouth. What you need to be successful To thrive as a Patient Engagement Representative at CareSouth, several key skills are essential. Strong communication abilities are crucial for effectively conveying information and fostering trust with patients. A keen attention to detail is necessary to ensure the accuracy and completeness of patient records, as this directly impacts care. Empathy and a compassionate demeanor will help you connect with patients on a personal level, enhancing their overall experience. Additionally, problem-solving skills are vital for addressing patient concerns and finding solutions in a fast-paced environment. Adaptability and a proactive attitude will empower you to stay engaged and responsive to dynamic situations. Ultimately, a dedication to delivering high-quality service will drive success in this pivotal role. Make your move We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on established guidelines to accomplish tasks. Works under close supervision. Responsibilities 1. Customer Service a. Patients are courteously and appropriately advised of the collection and billing procedures and anticipated charges so as to assist patients in their understanding their liability and responsibility regarding their payment as evidenced by less than 5 complaints a year. b. All patients/families are courteously welcomed and greeted to the clinic as evidenced by lack of complaints. c. Questions & concerns from patients and/or family members are answered/addressed in an appropriate manner as evidenced by lack of customer complaints. d. Patients are informed of their rights and Advance Directives upon request. e. Patient and insurance information is accurately obtained and edited as necessary in the clinic's computer system, as evidenced by information is accurate at all times. f. Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class. g. Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. h. Assists patients with access to government and community resources to enhance their access to health care services. i. Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner. j. Facilitates the patient's access to information including but not limited to MyChart access. k. Accurately updates patient records as needed. l. Accurately enters patient charges as necessary. 2. Patient Flow a. Documentation related to patient referrals is accurately processed at all times. b. Patient appointments are scheduled and rescheduled appropriately as evidenced by effective patient flow through the clinic at all times. c. A variety of clerical duties (answer telephone calls, retrieve medical records, records data, type memorandums, etc.) are efficiently completed in a timely and efficient manner at all times. d. Current patient charts/files and appropriate information are accurately filed as evidenced by ease of the file retrieval process. 3. Payor Regulations a. Claim edits and denials are researched and discrepancies resolved within 2 days of notification. b. All information for completing the billing process, including charge information from the physician is researched and discrepancies resolved within 2 days of receipt. c. Charges are keyed and batches processed daily, and bank/deposit summary is prepared immediately after balancing payment to receipts. d. Diagnosis and procedures codes are reviewed for accuracy and data is entered into the system at point of service as evidenced by up-to-date records at all times. e. Patient payments for services rendered are verified and collected from patient 100% of the time. f. Account balances are verified, and the outstanding balance collected from patients and the daily cash fund reconciled daily. g. A general knowledge of the health plans, including co-pays, deductibles and co-insurance is maintained at all times. h. Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner. i. Meets site collection goals. 4. Other Duties as Assigned: a. Act as a backup for others in the clinic as needed. b. Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations. c. May provides training and orientation for other Team Members when assigned. d. Other duties as assigned. Qualifications Experience: 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience. Education: High School Diploma or Equivalent Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations. * Customer Service/Patient Flow * Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class. * Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services. * Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner. * Facilitates the patient's access to information including but not limited to MyChart access. * Accurately updates patient's records as needed. * Accurately enters and updates charges as necessary. * Clinic Operations * Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations. * Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner. * Meets site collection goals. * Performance Excellence * Actively supports the organizations performance excellence initiatives. * Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores. * Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care. * Provides quality training and orientation for other Team Members when assigned. * Other Duties as Assigned * Performs other duties as assigned or requested. Experience - 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience. Education - High School or equivalent Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

Full-time Description The Patient Access Representative - Pre-Service is responsible for completing pre-service financial clearance and registration activities to ensure accurate billing and reimbursement. This role obtains and verifies insurance benefits, authorizations, diagnoses, and procedure codes; provides financial counseling to patients; collects payments; and establishes payment arrangements before service. The Representative plays a critical role in reducing denials, improving upfront collections, and supporting a positive patient experience while maintaining compliance with hospital policies and HIPAA regulations. ESSENTIAL JOB FUNCTIONS (including, but not limited to) Receive and review proposed services via phone, fax, email, or electronic worklists. Obtain and verify required pre-service documentation, including diagnoses, procedure codes, insurance eligibility, authorizations, and pre-certifications. Verify insurance benefits using Passport, payer portals, or other available resources to determine coverage and patient responsibility. Complete pre-registration by accurately entering demographic, insurance, financial, and medical information and creating patient accounts in the system. Counsel patients regarding insurance coverage, estimates, deductibles, co-insurance, and out-of-pocket responsibility. Collect pre-service payments and past-due balances and establish payment plans when appropriate. Communicate with clinic staff and physician offices to obtain authorization and pre-certification information and resolve discrepancies. Document all verification, authorization, and patient communications clearly and accurately in the patient account. Notify the Revenue Cycle Coordinator or Director of unusual cases, coverage issues, or extenuating circumstances requiring escalation. Maintain a high degree of accuracy and timeliness in all pre-service activities. Interact professionally and courteously with patients, families, providers, and internal departments. Provide backup support for other Patient Access or Revenue Cycle functions as needed. Maintain patient confidentiality and comply with all federal and state privacy regulations, including HIPAA. Support SHOLA's culture of exceptional patient satisfaction and accountability. Performs special projects and other duties as assigned. Requirements Education High school diploma or equivalent required. Experience Minimum of two (2) years of experience in healthcare scheduling or pre-registration preferred. Experience with registration, insurance verification, financial counseling, and customer service is strongly preferred. Unique Skills Strong customer service and communication skills in a healthcare setting. Ability to read, interpret, and apply CPT codes, diagnoses, and procedures. High attention to detail and accuracy. Ability to discuss financial responsibility with patients in a clear, compassionate manner. Reports To: Patient Access Assistant Director We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. Our company values diversity and inclusion, and we encourage all qualified applicants to apply for job openings.

Karoo is seeking to add an important care team member, the Patient Engagement Specialist. This individual will be responsible for new patient acquisition and play a critical role in driving growth within the organization. This role integrates within partner cardiology practices and will focus on screening eligible patients for enrollment, communicating with practice providers to discuss eligibility, interacting with prospective patients to explain services, address inquiries, gather information, provide education, and schedule initial appointments with the virtual team. Responsibilities Maintain daily on-site presence at partner cardiology practices Ability to support additional clinics remotely, as needed, in area Pre-screen patients for eligibility and notify practice providers of prospective patient enrollments through program and technology education Verify patient program eligibility and elicit feedback from practice providers on enrollment potential Conduct enrollment onboarding sessions with patients Maintain documentation in the Karoo Health Kohere.AI system, and partner cardiologist systems for tracking and reporting purposes Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits Support practice providers by enrolling patients into the program and facilitating assignment and transfer to the virtual team for continued services Coordinate with the partner cardiology practice to provide insight into the patient's care journey Regularly interact with practice staff to provide line-of-sight into patient admissions, readmissions, and ED visits Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program Implement strategies to appropriately enroll patients in the program Provide in-services and presentations to practice partners regarding the Karoo Health program Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process Special projects, initiatives, and other job duties as assigned Qualifications High school graduate or equivalent Community Health Worker/Partner, Medical Assistant, LPN Cardiac-experience preferred Minimum three years of related experience in health care and/or physician clinic/practice setting General understanding of enrollment and billing processes and procedures Strong interpersonal skills and ability to quickly establish rapport with providers and patients Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably Experience with team collaboration and coordination of care with external sources Exceptional communication skills and can practice active listening Strong written communication skills Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset Ability to utilize data to make informed decisions Equal Opportunity Statement At Karoo Health Inc (“Karoo”), we believe that improving healthcare starts with creating a more equitable and inclusive world, both inside and outside our organization. We are committed to fostering a diverse workforce that reflects the communities we serve, and to building a culture where every team member feels valued, supported, and empowered. Our commitment to inclusion is reflected in initiatives such as equitable compensation practices, employee resource groups, inclusive benefits, and more. Karoo Health is proud to be an equal opportunity employer. We maintain a strict policy of non-discrimination for all applicants and employees. What does that mean for you? It means that we are dedicated to providing a workplace that is inclusive, respectful, and free from discrimination or harassment of any kind. Employment decisions at Karoo Health are made based on merit, qualifications, and business need, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran status, political affiliation, or any other characteristic protected under applicable law. This policy applies to every aspect of the employment journey, from recruitment and hiring to compensation, benefits, training, promotion, performance evaluation, and beyond. We're committed to doing the right thing, always, and that includes creating a fair and inclusive hiring process and workplace for all. Karoo Health welcomes all. In the United States, compensation is determined by factors including location, role level, job-related skills, experience, and market conditions. Some positions may also be eligible for bonuses, equity, or other benefits. To learn more about Karoo Health's benefits, please contact our People Team.

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Serves as subject matter expert in processes and procedures. Also serves as a "Super User" for EMR systems in the clinic. Experience - 1 year relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Education - High School or equivalent Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period. Familiarity with federal regulations regarding ABNs and MSPs, state regulations on notifications of out-of-network status, sexual crime legislation, HIPAA, Balanced Billing Act, Participating Provider statute; HITECH law, worker's compensation regulations. Customer Service/Patient Flow Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class. Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services. Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner. Facilitates the patient's access to information including but not limited to MyChart access. Serves as subject matter expert and "Super user" for processes and procedures in the clinic assisting other staff members to perform job duties accurately and efficiently. Accurately updates patient records as needed. Accurately enters patient charges as necessary. Clinic Operations Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations. Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner. Meets site collection goals. Performance Excellence Actively supports the organizations performance excellence initiatives. Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores. Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care. Provides quality training and orientation for other Team Members when assigned. Other Duties as Assigned Performs other duties as assigned or requested.

The Patient Access Representative 1 (PAR1) is responsible for accurately registering inpatients, outpatients, and/or ER patients in the EMR, including validating patient information, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, authorization for services, and balancing of cash. the PAR1 ensures the patient's experience is best in class and demonstrates effective communication skills with patients and families, physicians, nurses, and insurance companies. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration. Education: High School diploma or equivalent. Experience: 1 year customer service experience or related certification (e.g. Certified Coder, Certified Medical Assistant) substitutes for 1 year of experience. Registration Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty. Represents the Patient Access department in a professional, courteous manner at ALL times. Asks patients if they may have special needs. Calls patients by name, Greets patients in a courteous and professional manner. Prioritizes and completes registration in a consistent, courteous, professional, accurate and timely manner. Obtains necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software. If patient is already in the system, finds correct patient record and verifies information in the system. Uses critical thinking skills to evaluate each registration situation to ensure customized registration experience based on individual patient circumstances. Uses knowledge of federal and state laws (EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute, HITECH law, worker's compensation regulations, victims of sexually-oriented criminal offenses regulation, 2 midnight rules, ABN's, Patient status requirements, MSPs, and state regulations on notification of out-of-network status) to ensure compliant registration Ensures each patient is assigned only one medical record number. Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents such as Hospital consent forms, assignment of benefits, patient rights, etc. Extensively documents each encounter in account notes to ensure successful cross-function communication. Ensures orders are received and are consistent with tests/procedures. Monitors the waiting room, facilitates patient flow, and resolves issues regarding orders or missing/conflicting information, to ensure timely and accurate patient registration. Insurance and Benefits Knowledge Demonstrates knowledge of insurance plans, including understanding of varying payer rules and requirements related to insurance coverage and prior authorization Verifies eligibility (utilizing online eligibility software tools whenever possible) and obtains necessary authorizations for services rendered. Selects correct insurance plans in the registration software, in the correct order (primary versus secondary). Has understanding of required forms (including Medicare Secondary Payer Questionnaire) and has ability to explain them to the patient. Utilizes payment estimator software to calculate patient financial responsibility. Uses critical thinking skills to determine correct data input during the estimate process and to verify accuracy of output. Determines when patients may be eligible for financial assistance and directs patients to appropriate resources. Financial Collections Uses proven customer service techniques and scripting to collect the patient financial obligation, at or before the time of service. Negotiates with patient to ensure a deposit is collected, in accordance with corporate policy and procedure. Understands and explains the details of the out-of-pocket calculation. Analyzes documentation/notes on current and previous accounts in order to explain balances to the patient. Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate. Collects cash, prints receipts, and balances cash drawers. Other Duties as Assigned Performs all other duties as assigned.

is located at our Hennessey location About BROC: At the Baton Rouge Orthopedic Clinic our goal is to provide a seamless continuum of health care services to maximize patients' outcomes and convenience. We offer an organized and coordinated continuum to provide better and timelier feedback between the patient, physician, and ancillary services provider. Our main campus is located on Bluebonnet, but we have various clinics and therapies across the state of Louisiana as well as the BROC foundation that supports local schools and athletic programs by providing services throughout various communities. Summary: The Patient Access Representatives are important members of our team who are responsible for coordinating the daily administration for our doctors, staff, visitors, and patients at our clinics. This role is responsible check-in, collecting payments, and answering patient inquiries. This position is in the front office in our medical clinics and reports to our office supervisor. The hours of the operation are Monday- Friday 8am to 5pm. We are looking for dedicated and caring team members to join our team! Duties: Greets patients or customers in a friendly and professional manner, including welcoming the patient, making eye contact, and smiling. Check-in patients for appointments. Completes the registration of the patient, explaining the paperwork to be completed to the patient if necessary. Ensures that a clear copy of the patients' current insurance card(s) and demographic information is entered into the patients' medical record. Prints the superbill and gives to the patient. Enters electronic messages to other departments to assist with patient flow. Directs the patient to the payment counter to collect the appropriate co-pays or balances due. Otherwise, directs the patient to the appropriate area of the clinic for the physicians/providers, nurses, and medical staff to care for the patient and document the medical record. Performs appropriate, timely, and accurate documentation in the medical record as is applicable to patient service duties. Maintains HIPAA privacy and security and provides the BROC Notice of Privacy Practices to new patients or to any person who requests it. Distributes patient satisfaction surveys as instructed by Supervisor or upon patient request. Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC Qualifications: High School Diploma or equivalent Ability to learn electronic practice management and scheduling software. Ability to understand and closely adhere to patient scheduling policies, guidelines, and protocols. Reliable form of transportation to work daily Prior experience in scheduling is desired Ability to pass a drug screening Ability to learn computerized medical office work Benefits: Medical, Dental, and Vision Insurance Vacation Pay Sick Pay Holiday Pay Long- and Short-Term Disability Options Life Insurance View all jobs at this company

Coordinate with student recruiter and school leadership on student enrollment Meet with new prospective families to conduct school tours if needed Train all staff on Power School and be the main contact/support Assist in scheduling classes Process and complete all incoming student information Register all students Process withdrawals and send records when requested Maintain paper and electronic updated waiting lists for both schools Contact families via phone and letters when openings are available Maintain all lottery responsibilities according to state mandated regulations Manage student attendance which includes: monitoring and recording, oversee teacher's daily recording, work with dean on attendance issues, communicate with parents regarding tardy and absent students Attend all required staff meetings and attend designated school functions outside of school hours Attend annual Power School training if required Follow the school's policies and procedures. Perform other duties, as deemed appropriate, by the principal REPORTS TO/TERM: Principal GEO Foundation This is a full time 12-month position Requirements Associates Degree or 60 verifiable college credits minimum Sincere desire to work in a diverse K-12 school environment and make a difference in the lives of our students and their families Advanced experience working with data Intermediate to advanced level of Microsoft and Google Proven Power School experience High level of organization

Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. Ovation Fertility, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator to join our team in Baton Rouge, Louisiana. The schedule is Monday through Thursday, from 7:00 AM to 4:00 PM, and Friday from 7:00 AM to 1:00 PM. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for: Greet patients and manage front office Check patients in for appointments and sanitize rooms Answer patient phone calls and route appropriate team Register new patients into laboratory EMR Schedule all patient and andrology appointments Send, verify and track all consent forms Take payments and work closely with Ovation Billing team Process and fax completed lab reports results to referring physicians Data entry into EMR Act as liaison between lab staff and medical team Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments Assist lab staff in administrative projects Perform all other duties as assigned What You'll Bring: The skills and education we need are: High school diploma or equivalent is required 2+ years previous experience in an administrative role; medical office experience preferred Knowledge of medical software, terminology and procedures preferred Knowledge of HIPAA Regulations preferred Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information Excellent organizational skills Ability to work independently, under pressure and within deadlines Exceptional written and verbal communication skills and attention to detail Ability to work as part of a team Good research skills Tech savvy Flexibility and willingness to learn at all times Excellent multi-tasking abilities Ability to use billing systems Knowledge of HIPAA Regulations More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At Ovation Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.

Requirements Associates Degree or 60 verifiable college credits minimum Sincere desire to work in a diverse K-12 school environment and make a difference in the lives of our students and their families Advanced experience working with data Intermediate to advanced level of Microsoft and Google Proven Power School experience High level of organization

Qualifications: High school diploma or equivalent. Certification in office practice or enrollment in such a program is desired. Work experience in office functions of a dental or health care setting required. Job responsibilities require that English is the primary language and have proficiency in English, spelling, and arithmetic. Must possess a high degree of accuracy for the performance of job-related tasks and functions. Must be computer literate for specific job functions. Ability to function effectively as a Team Member. JOB SPECIFICATIONS: Demonstrated success in multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail. Demonstrated success with clear thinking and ability to reorganize as needed. Demonstrated success in working independently, prioritization and problem solving. Demonstrated success in organization abilities. Demonstrated success in computer skills including ability to use computer for necessary job functions, word documents and reasonable keyboard skills. Demonstrated success in customer service/patient services or working with the general public, preferably in a medical care facility. Significant knowledge of medical practices and procedures in a primary care environment. JOB SUMMARY: Function as often the first point of contact for all patients utilizing our facilities for health care. Manage the timely and accurate collection of important patient information, and function as a resource to patients entering the facility. Performs the specific job responsibilities as identified in the role as patient access clerk. Works independently and with minimum supervision performing specific job responsibilities and tasks. Functions effectively as a team member and identifies opportunities for improvement in performance of work processes and job responsibilities. Specific Duties and Responsibilities: Achieve Results Ensure the safe, productive, and efficient operation of the clinic assigned through timely and attentive administrative and clinical support (as authorized or licensed). Ensure all patients enjoy a positive experience, treated with the care and compassion expected. Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements. Remains flexible to be cross trained in other job responsibilities as identified and can be depended upon to modify work schedule as required by the clinic and according to policy. Operational Excellence Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties complies with all regulatory and accreditation standards, as well as clinic policies and procedures. Ensure that all records collected, processed, and entered are done so in a timely, accurate manner. Ensure and uphold the confidentially requirements of all patient records, and manage all daily task and activities consistent with HIPAA, state and federal laws and regulations, as well as the clinic's policies and regulations regarding confidentiality and security. Relationships Respects the confidentiality of patient information and clinic business and supports the clinic mission and patient rights and responsibilities. Establish favorable working relationships with all staff members associated with center operations, including nurses, physicians, vendors, contractors and related staff. Stewardship and Professionalism Possess a sense of discipline to work in accordance with accepted office standards. Develops a performance level whereby minimal supervision is needed and seeks assistance when issues arise beyond current knowledge or experience. Uphold and consistently represent the values and mission of the organization at all times. Represent the organization in a highly professional manner at all times. Ensure compliance and attention to all policies and procedures.

Job DescriptionSalary: $10-$15 DOE Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level. Patient Care Representative Duties and Responsibilities: Greet patients in a friendly and professional manner Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling Schedule patient check-in times for all locations Verify patient insurance data and collect payments when necessary Maintain patient records and ensure accurate data entry Communicate effectively with patients, providers, and other healthcare professionals Provide support to clinical staff as needed Triage patients Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information Maintain a clean and organized work environment, including patient waiting areas and exam rooms Adhere to all HIPAA and patient privacy regulations Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices Patient Care Representative Requirements: High School Diploma or Equivalent Pass periodic testing triaging patients (ex. taking blood pressure) Possess a strong desire to help others Compassionate and sensitive to patients' needs and concerns BLS certified within 90 days of employment Bilingual in Spanish and English a PLUS* Open and flexible availability (with a minimum of 20-30 hours per week) Ability to commute between two of our five clinics (*if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace) We will train you on everything you need to know but we will prioritize candidates who have: Medical Assistant Certificate or Associates degree in related field Minimum 2 years customer service experience Previous experience in medical environment, EMR systems, working with patients Ability to work in a fast-paced, high-patient volume environment Benefits: Health Insurance (BCBS) Dental Insurance (BCBS) Vision Insurance (BCBS) Retirement 401k Life Insurance Short/Long term disability Medical stipend at clinic (includes family after 90 days) Holiday Pay Job Types: Full-time, Part-time

Requirements Education: High School Diploma or G.E.D. MINIMUM QUALIFICATIONS Medical office experience and 2 years of customer service experience a plus Insurance knowledge & referral knowledge preferred.

Job Description Join CareSouth as a Full-Time Patient Engagement Representative in Plaquemine, LA, where your medical receptionist experience can truly shine. This onsite role offers a dynamic environment where your skills in customer service and patient interaction will play a pivotal part in our mission to provide exceptional healthcare. With a starting pay of $13.60, determined by your experience, you will be rewarded for your contributions to our energetic and professional team. Embrace the opportunity to work within a relaxed yet high-performance culture that values problem-solving and innovation in patient care. Your empathetic nature will be essential in fostering meaningful relationships with our patients. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, and Paid Time Off. Step into a role where your passion for healthcare and commitment to excellence can make a real impact. Make a difference as a Patient Engagement Representative (Plaquemine) As a Patient Engagement Representative at CareSouth, you will play a crucial role in delivering exceptional service to our patients. You will be responsible for providing high-quality, efficient, and effective interactions that ensure the accuracy and completeness of patient information. Your focus on compassionate care will allow you to engage with patients warmly, fostering a positive and professional atmosphere. By actively listening and empathizing with their needs, you will create an environment where patients feel valued and supported. Your commitment to excellence will be instrumental in maintaining the integrity of our clinic's processes and enhancing the overall patient experience at CareSouth. What you need to be successful To thrive as a Patient Engagement Representative at CareSouth, several key skills are essential. Strong communication abilities are crucial for effectively conveying information and fostering trust with patients. A keen attention to detail is necessary to ensure the accuracy and completeness of patient records, as this directly impacts care. Empathy and a compassionate demeanor will help you connect with patients on a personal level, enhancing their overall experience. Additionally, problem-solving skills are vital for addressing patient concerns and finding solutions in a fast-paced environment. Adaptability and a proactive attitude will empower you to stay engaged and responsive to dynamic situations. Ultimately, a dedication to delivering high-quality service will drive success in this pivotal role. Make your move We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations. Responsibilities * Customer Service/Patient Flow * Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class. * Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services. * Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner. * Facilitates the patient's access to information including but not limited to MyChart access. * Accurately updates patient's records as needed. * Accurately enters and updates charges as necessary. * Clinic Operations * Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations. * Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner. * Meets site collection goals. * Performance Excellence * Actively supports the organizations performance excellence initiatives. * Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores. * Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care. * Provides quality training and orientation for other Team Members when assigned. * Other Duties as Assigned * Performs other duties as assigned or requested. Qualifications Experience - 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience. Education - High School or equivalent Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations. * Customer Service/Patient Flow * Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class. * Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. Assists patients with access to government and community resources to enhance their access to health care services. * Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner. * Facilitates the patient's access to information including but not limited to MyChart access. * Accurately updates patient's records as needed. * Accurately enters and updates charges as necessary. * Clinic Operations * Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations. * Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner. * Meets site collection goals. * Performance Excellence * Actively supports the organizations performance excellence initiatives. * Performs duties in a manner that results in improved patient outcomes and patient satisfaction scores. * Actively supports the organizations Culture of Excellence utilizing initiative to make suggestions that would improve the patient's experience and the environment of care. * Provides quality training and orientation for other Team Members when assigned. * Other Duties as Assigned * Performs other duties as assigned or requested. Experience - 6 months relevant experience (customer service, billing, registration, finance, or accounting) in medical office, hospital setting, or insurance office. Bachelor's degree substitutes for required experience. Education - High School or equivalent Special Skills - Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on established guidelines to accomplish tasks. Works under close supervision. Experience: 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience. Education: High School Diploma or Equivalent Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period. 1. Customer Service a. Patients are courteously and appropriately advised of the collection and billing procedures and anticipated charges so as to assist patients in their understanding their liability and responsibility regarding their payment as evidenced by less than 5 complaints a year. b. All patients/families are courteously welcomed and greeted to the clinic as evidenced by lack of complaints. c. Questions & concerns from patients and/or family members are answered/addressed in an appropriate manner as evidenced by lack of customer complaints. d. Patients are informed of their rights and Advance Directives upon request. e. Patient and insurance information is accurately obtained and edited as necessary in the clinic's computer system, as evidenced by information is accurate at all times. f. Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class. g. Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect. h. Assists patients with access to government and community resources to enhance their access to health care services. i. Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner. j. Facilitates the patient's access to information including but not limited to MyChart access. k. Accurately updates patient records as needed. l. Accurately enters patient charges as necessary. 2. Patient Flow a. Documentation related to patient referrals is accurately processed at all times. b. Patient appointments are scheduled and rescheduled appropriately as evidenced by effective patient flow through the clinic at all times. c. A variety of clerical duties (answer telephone calls, retrieve medical records, records data, type memorandums, etc.) are efficiently completed in a timely and efficient manner at all times. d. Current patient charts/files and appropriate information are accurately filed as evidenced by ease of the file retrieval process. 3. Payor Regulations a. Claim edits and denials are researched and discrepancies resolved within 2 days of notification. b. All information for completing the billing process, including charge information from the physician is researched and discrepancies resolved within 2 days of receipt. c. Charges are keyed and batches processed daily, and bank/deposit summary is prepared immediately after balancing payment to receipts. d. Diagnosis and procedures codes are reviewed for accuracy and data is entered into the system at point of service as evidenced by up-to-date records at all times. e. Patient payments for services rendered are verified and collected from patient 100% of the time. f. Account balances are verified, and the outstanding balance collected from patients and the daily cash fund reconciled daily. g. A general knowledge of the health plans, including co-pays, deductibles and co-insurance is maintained at all times. h. Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner. i. Meets site collection goals. 4. Other Duties as Assigned: a. Act as a backup for others in the clinic as needed. b. Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations. c. May provides training and orientation for other Team Members when assigned. d. Other duties as assigned.

The Patient Access Representative 1 - ED (PAR 1) is responsible for accurately registering patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, other emergency patients, behavioral health, direct admits to inpatient units, surgery patients, radiology patients, and prisoners. Registration includes validating patient identity, collecting ED-specific screening information, coordinating with ED nurses to ensure patients are triaged in a timely manner, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, determination of in-network and out-of-network status post-stabilization, and balancing of cash. In this fast-paced, high-stress environment, the PAR1 demonstrates professional/effective communication skills with patients and families, physicians, and nurses. They manage patient and visitor concerns during traumas and disasters. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have an ability to adapt and adjust to a constantly changing environment. Must be able to respond to disaster activation with plans to work on-site until conclusion of activation. Experience: 1 year customer service experience or related certification (e.g. Certified Coder, Certified Medical Assistant) Education: High School diploma or equivalent Special Skills: Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility, teamwork. Registration Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty. Represents the Patient Access department in a professional, courteous manner at ALL times. Asks patients if they may have special needs. Calls patients by name, Greets patients in a courteous and professional manner. Prioritizes and completes registration in a consistent, courteous, professional, accurate and timely manner. Accurately identify patients that present to the ER without proof of legal identification (Identification card, Driver's license, Passport, etc.) due to EMTALA regulations Obtains necessary information from patient, including demographic information, insurance, guarantor, and correctly inputs it into registration software. If patient is already in the system, finds correct patient record and verifies information in the system. Uses critical thinking skills to evaluate each registration situation to ensure customized registration experience based on individual patient circumstances. Uses knowledge of federal and state laws (EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute, HITECH law, worker's compensation regulations, victims of sexually oriented criminal offenses regulation, 2 midnight rules, ABN's, Patient status requirements, MSPs, and state regulations on notification of out-of-network status) to ensure compliant registration Managing the special needs of patients/ family members and visitors during active traumatic situations and disaster events Coordinate registration intake of trauma, stroke and heart alerts to ensure timely triage Ensures each patient is assigned only one medical record number. Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents such as Hospital consent forms, assignment of benefits, patient rights, etc. Extensively documents each encounter in account notes to ensure successful cross-function communication. Ensures orders are received and are consistent with tests/procedures. Monitors the waiting room, facilitates patient flow, and resolves issues regarding orders or missing/conflicting information, to ensure timely and accurate patient registration. Effectively communicate with patient, family, visitors, EMS, RNs and providers simultaneously Insurance and Benefits Knowledge Demonstrates knowledge of insurance plans, including understanding of varying payer rules and requirements related to insurance coverage Verifies eligibility (utilizing online eligibility software tools whenever possible) and obtains necessary authorizations for services rendered. Selects correct insurance plans in the registration software, in the correct order (primary versus secondary). Has understanding of required forms (including Medicare Secondary Payer Questionnaire) and has ability to explain them to the patient. Utilizes payment estimator software to calculate patient financial responsibility. Uses critical thinking skills to determine correct data input during the estimate process and to verify accuracy of output. Determines when patients may be eligible for financial assistance and directs patients to appropriate resources. Financial Collections Uses proven customer service techniques and scripting to collect the patient financial obligation, at or before the time of service. Negotiates with patient to ensure a deposit is collected, in accordance with corporate policy and procedure. Understands and explains the details of the out-of-pocket calculation. Expectation to collect out-of-pocket responsibility at patient bedside without prior benefit information prior to service while navigating around patient care team Analyzes documentation/notes on current and previous accounts in order to explain balances to the patient. Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate. Collects cash, prints receipts, and balances cash drawers. Other Duties as Assigned Performs all other duties as assigned.