Patient access representative jobs in Bloomington, IL

📞 Join Our Team as a Central Access Specialist! Are you a skilled communicator with a passion for helping others? Do you thrive in a fast-paced environment where you can make a real difference? If so, we want you to join our team! As a Central Access Specialist, you will often be the first point of contact for individuals seeking Chestnut's services. If you have a passion for being a calming and supportive presence for those in need, this position could be the perfect fit for you! Responsibilities Answer Calls: Handle a high volume of incoming and outgoing calls professionally, using trauma-informed principles to support consumers. Screening and Scheduling: Screen consumers for demographic information, complete clinical screenings, schedule appointments, and verify benefit coverage. Documentation: Accurately enter information into the electronic health records (EHR) and other databases, ensuring timely and appropriate documentation. Customer Service: Maintain a positive and supportive attitude in all interactions, ensuring consumer needs are met effectively. Quality Improvement: Participate in data gathering and quality improvement activities to enhance service delivery. Team Support: Attend meetings, provide backup support to team members, and promote a culture of customer service excellence. Qualifications Must have a minimum of a high school diploma or GED with 5 years' experience working in the area of admissions, scheduling or screening potential intakes for services in mental health or human services; or a Bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or related human service fields; or a Bachelor's degree in any other field with 2 years of supervised clinical experience in a mental health setting; or a Master's degree in a helping profession or related administrative area. Excellent telephone skills with the ability to handle a high volume of calls. Effective communication skills with employees, consumers/potential consumers, support systems, and other community contacts. Demonstrated problem-solving skills with the ability to use sound judgment. Ability to respond and communicate effectively and calmly in conflict-related or emotional situations. Good keyboarding skills, including preferred data entry experience in various databases such as electronic health records (EHR) or electronic billing systems. General knowledge of standard office procedures and use of office equipment, including: Filing (electronic and physical) Basic word processing Operating copier, fax, and scanning equipment Ability to sit through an entire work shift while answering a telephone wearing a headset and performing data entry. Why You Should Apply: At Chestnut, we value diversity and inclusivity. If you're passionate about our mission but don't meet every requirement, we still encourage you to apply. We believe in exploring possibilities and creating opportunities for everyone. Apply Today! Don't miss out on this exciting opportunity to join a mission-driven organization committed to improving lives. Submit your resume, complete the application, and answer all screening questions to be considered. We look forward to welcoming you to the Chestnut family! ABOUT CHESTNUT: At Chestnut Health Systems Ô , we're more than just a workplace; we're a community dedicated to making a real difference in people's lives. With approximately 800 dedicated employees, we provide integrated care that combines behavioral health services with community-based primary care. Plus, our commitment to research ensures we stay at the forefront of evidence-based practices. Join us in our mission of achieving health equity and providing compassionate care to underserved communities. Join Us in Making a Difference! Chestnut offers a competitive salary structure, robust benefits, and a supportive work environment where your contributions are valued. Take the next step in your career with us and become part of a team that's truly making a positive impact. Equal Opportunity Employer (EOE) Chestnut Health Systems Ô is proud to be an EOE ( Minorities/Females/Veterans/Disabled ) , welcoming applications from individuals of all backgrounds, including those with recovery experience. We are committed to building a diverse and inclusive workplace where everyone can thrive. Join us and be part of something meaningful! The anticipated starting pay for new hires for this position is between $21.00 - $22.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. check out our benefits here!

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As Internal Fleet Registration Specialist, you will be supporting our internal fleet operations team to ensure the registration process and use of our vehicles for company activities is seamless and in full compliance with state requirements. You will assist in all fleet related registration activities, monitor any compliance issues pertaining to Rivian's internal fleet, and be a liaison between our registration teams and internal fleet team to facilitate the needs of both. You will assist in processes and procedures as it pertains to internal fleet registrations and must be proactive in assisting with continuous improvement and prioritize strategically. You will also partner with our B2B team to facilitate their registration transactions. Responsibilities Coordinate the needs of our fleet operations team to match registration requirements for each state we utilize the vehicles in; maintain records of all future registrations to track needed documents have been provided for each vehicle Timely and Accurate distribution of requested items. Work with field teams to monitor proper use of dealer and manufacturer plates to comply with state and dealer licensing requirements; create processes for field teams to follow to maintain compliance and proper reporting for missing plates Responsible for tracking all fleet plate maintenance; registration renewals, obtaining dealer and manufacturer plates, ensure field teams are keeping accurate logs for each plate Work daily with our registration team to track registration progress for each vehicle Assist with the administration of vehicle fines (tolls and violations) and partner with stakeholders to create internal processes to prevent future fines Partner with our B2B operations leadership to facilitate with state-by-state requirements and validate accuracy of purchase orders and purchase agreements Ensure all B2B purchase orders and purchase agreements align with state compliance requirements Qualifications 3+ years administrative operations experience 2+ years title and registration experience Knowledge of internal fleet registrations, renewals, and dealer plate requirements Expert experience with electronic registration systems Demonstrate excellent problem solving and critical thinking skills Work independently with little direction and be a self-starter Work with cross-functional teams and clearly communicate objectives and needs to internal partners Juggle multiple tasks and leverage time management skills Experience analyzing reports and creating action plans. Proficiency with Microsoft suite to create spreadsheets, documents, and presentations Experience and knowledge with state registration compliance and regulations Must be able to pass criminal & fingerprinting applicable to state regulations & restrictions High School diploma or equivalent Pay Disclosure Hourly Rate for Illinois Based Applicants: $27.31 - $30.00 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. 3+ years administrative operations experience 2+ years title and registration experience Knowledge of internal fleet registrations, renewals, and dealer plate requirements Expert experience with electronic registration systems Demonstrate excellent problem solving and critical thinking skills Work independently with little direction and be a self-starter Work with cross-functional teams and clearly communicate objectives and needs to internal partners Juggle multiple tasks and leverage time management skills Experience analyzing reports and creating action plans. Proficiency with Microsoft suite to create spreadsheets, documents, and presentations Experience and knowledge with state registration compliance and regulations Must be able to pass criminal & fingerprinting applicable to state regulations & restrictions High School diploma or equivalent Coordinate the needs of our fleet operations team to match registration requirements for each state we utilize the vehicles in; maintain records of all future registrations to track needed documents have been provided for each vehicle Timely and Accurate distribution of requested items. Work with field teams to monitor proper use of dealer and manufacturer plates to comply with state and dealer licensing requirements; create processes for field teams to follow to maintain compliance and proper reporting for missing plates Responsible for tracking all fleet plate maintenance; registration renewals, obtaining dealer and manufacturer plates, ensure field teams are keeping accurate logs for each plate Work daily with our registration team to track registration progress for each vehicle Assist with the administration of vehicle fines (tolls and violations) and partner with stakeholders to create internal processes to prevent future fines Partner with our B2B operations leadership to facilitate with state-by-state requirements and validate accuracy of purchase orders and purchase agreements Ensure all B2B purchase orders and purchase agreements align with state compliance requirements

Randolph & Associates Family Dentistry is looking for a Dental Billing and Collection Specialist to join our dedicated team of professionals! Our state-of-the-art office is dedicated to delivering exceptional dental care and exceptional customer service. The best candidate for this role is dependable, willing to learn, and thrives in a supportive team environment where everyone's contribution is valued. If this sounds like you, submit your application today! Job Summary The Dental Billing and Collection Specialist's responsibilities include reviewing and scheduling the issuance of invoices, as well as submitting insurance claims for dental procedures. The specialist should also be able to liaise with insurance providers and patients regarding coverage and to resolve disputes about rejected claims. The specialist will review treatment plans with patients, set up patient payment plans, and follow up on past due patient accounts, including coordinating with third-party collection agencies. To be successful as a dental biller, you should possess a thorough understanding of the dental billing process. The ideal candidate will have a calm, reassuring, and friendly demeanor, as well as the ability to multitask effectively in a fast-paced atmosphere. Compensation: Starting at $23 per hour, based on experience Schedule Full-time Monday through Thursday Benefits & Perks Medical, dental, vision, and life insurance PTO and paid holidays 401(k) options Occasional team lunches and office trips Duties Reviewing and scheduling the issue of invoices to patients Creating payment plans in consultation with dental staff and patients Processing patient payments Thorough understanding of dental insurances and coverages, and liaising with dental insurance providers to ascertain patients' benefits Preparing and submitting claims for payment by dental insurance, reviewing outstanding claims, making corrections, resubmitting claims, and sending appeals Preparing and submitting preauthorizations and informing patients of any co-payments or shortfalls in coverage by their dental insurance Reviewing accounts receivable aging, including contacting patients on past due accounts and coordinating with our third-party collections agency Updating patients' personal and dental insurance details, as needed Ensuring that patient information remains confidential Working as the backup to the front desk, as needed Qualifications Prior experience in dental billing and claims is required (2+ years) Familiarity with CDT dental codes, Microsoft Excel, and Word is required Excellent organizational skills and attention to detail Outstanding written and verbal communication skills Top-notch interpersonal skills with a commitment to excellent customer service Capacity to work with sensitive patient information while maintaining confidentiality Basic understanding and knowledge of HIPAA privacy rules INDHRFO01

COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska. TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better. Job Description Where Purpose Meets Growth. Where Passion Fuels Healing. Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience - we're looking for YOU. At our clinic, we don't just care for patients - we champion them . As a Patient Experience Coordinator , you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love! WHO YOU ARE You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive. You're perfect for this role if you are: Energetic, outgoing, and a team player A clear communicator and compassionate listener Detail-oriented and organized, even in a busy setting Calm under pressure, with the ability to multitask Inspired by wellness, movement, and human connection Eager to grow into leadership, clinical training, or patient care roles over time No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education. WHY YOU'LL LOVE WORKING HERE Full-time position with a flexible 4 or 5-day work week Starting pay at $17/hour with a path to get you to $18.00 within the first 6 months. Clinics are open Monday-Thursday and Saturday mornings Monday-Thursday 7am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. (Hours may vary by location) PTO, and holiday pay for select company holidays Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K Complimentary Chiropractic Care for you and your family Profit Sharing Incentive Program Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income Ongoing mentorship and leadership development - we invest in YOU! WHAT YOU'LL DO Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out. Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed! Coach and guide patients through exercises and care plans, helping them feel confident and empowered. Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events. Collaborate with a high-energy team to create a positive, healing environment every day. YOUR FUTURE STARTS HERE. We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential. Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of. Apply NOW to become a Patient Experience Coordinator and help patients feel seen, heard, and healed - one visit at a time! Additional Information All your information will be kept confidential according to EEO guidelines. Disclaimer All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

Job Description Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically Powered by JazzHR AhSMNQALyT

Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate- Part Time and help guide individuals through their healthcare financial journey. This Full-time position is located 100% onsite at a hospital in {Peoria, IL}, with a Thursday - Saturday schedule from 10:30am - 7pm. Initial 2-week corporate training Monday - Friday 8:30am - 5pm. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. Essential Duties and Responsibilities * Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. * Complete the appropriate applications and following through until approved. * Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked. * Provide exceptional customer service skills at all times. * Maintain assigned work queue of patient accounts. * Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. * Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. * Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. * Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted. * Conduct in-person community visits as needed to acquire documentation. * As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. * Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. * Regular and timely attendance. * Other duties as assigned. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * Some college coursework preferred * Prior hospital experience preferred * Adaptability when dealing with constantly changing processes, computer systems and government programs * Professional experience working with state and federal programs * Critical thinking skills * Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift. * Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook * Effectively communicate both orally and written, to a variety of individuals * Ability to multitask to meet performance metrics while functioning in a fast-paced environment. * Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code. * Hybrid positions require home internet connections that meet the Company's upload and download speed criteria. Hybrid employees working from home are expected to comply with Elevate's Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements. Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. * 401K (100% match for the first 3% & 50% match for the next 2%) * 15 days of PTO * Employee referral bonus program * Teamwork: We believe in teamwork and having fun together * Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer #IND123

Min USD $16.50/Hr. Max USD $24.82/Hr. Our Patient Access Specialist plays a vital role in ensuring a smooth experience for patients at Memorial Health. This position involves pre-registering and registering patients, scheduling procedures and tests, and collecting accurate demographic and billing information promptly. The specialist interviews incoming patients or associates, entering essential details into all relevant software systems. Additionally, they serve as a liaison between ancillary departments and other areas of Patient Access Services, facilitating effective communication and coordination for optimal patient care. Qualifications Education: * High School Graduate or equivalent required. Experience: * One year of customer service experience preferred. * Previous experience in clerical work, medical terminology, medical office settings, registration, or billing is preferred. * Familiarity with word processing and computer applications is desirable. Other Knowledge/Skills/Abilities: * Minimum typing speed of 40 WPM preferred. * Excellent interpersonal and communication skills are essential. * Ability to work independently and efficiently. Responsibilities * Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information. * Effectively perform general clerical and administrative functions. * Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature. * Pre-register and register all types of patients across multiple software systems. * Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues. * Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance. * Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access. * Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department. * Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients. * Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines. * Ensure accurate documentation of patient information. * Check and restock supplies as needed. * Participate in performance improvement activities for the department and organization. * Adhere to all HIPAA guidelines and maintain patient confidentiality. * Complete annual educational and training requirements. * Promote the mission, vision, and goals of the organization and department. * Perform other related duties as required or requested.

The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments. Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic. Job Relationships Reports to the Operations Manager. Principal Responsibilities Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required. Assist guests with the check-in process, verify demographic and insurance information, and update as needed. Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality. Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal. Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards. Refers guests with questions regarding financial liability to appropriate resource(s). Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization. Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact. Document guest requests to the Care Team through EHR. Work appropriate system reports for assigned provider/provider group. Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group. Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience. Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure. Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer. Adhere to patient service standards. Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere. Complete front desk and/or call center duties with a welcoming spirit and efficiency. Adhere to appropriate workflow processes. Collaborate with team members to deliver an exceptional guest experience. Demonstrate an attention to detail. Cultivate a learning/teaching environment with team members. Support other departments as needed. Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives. Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic. This is voluntary growth opportunity. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. License/Certificates Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic. The is a voluntary growth opportunity. Education/Experience High School graduate or GED preferred. Comfortable with technology. Preferred: Administrative or technical background acquired through completion of 2-3 years of college. Preferred: Minimum one (1) year medical office experience Knowledge, Skills and Abilities Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families. Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team. Demonstrate a positive and professional attitude and dress at all times. Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues. Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members. Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities. Ability to effectively multitask under pressure with accuracy in a fast-paced environment. Excellent attendance. Demonstrates intermediate computer skills and knowledge of computer software programs. Treat every interaction as an opportunity to make an impact and deliver excellence. Working Environment Office type environment requiring frequent fluctuations between sitting and standing. PHI/Privacy Level HIPAA1

COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska. TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better. Job Description Where Purpose Meets Growth. Where Passion Fuels Healing. Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience - we're looking for YOU. At our clinic, we don't just care for patients - we champion them. As a Patient Experience Coordinator, you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love! WHO YOU ARE You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive. You're perfect for this role if you are: Energetic, outgoing, and a team player A clear communicator and compassionate listener Detail-oriented and organized, even in a busy setting Calm under pressure, with the ability to multitask Inspired by wellness, movement, and human connection Eager to grow into leadership, clinical training, or patient care roles over time No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education. WHY YOU'LL LOVE WORKING HERE Full-time position with a flexible 4 or 5-day work week Starting pay at $17/hour with a path to get you to $18.00 within the first 6 months. Clinics are open Monday-Thursday and Saturday mornings Monday-Thursday 7am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. (Hours may vary by location) PTO, and holiday pay for select company holidays Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K Complimentary Chiropractic Care for you and your family Profit Sharing Incentive Program Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income Ongoing mentorship and leadership development - we invest in YOU! WHAT YOU'LL DO Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out. Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed! Coach and guide patients through exercises and care plans, helping them feel confident and empowered. Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events. Collaborate with a high-energy team to create a positive, healing environment every day. YOUR FUTURE STARTS HERE. We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential. Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of. Apply NOW to become a Patient Experience Coordinator and help patients feel seen, heard, and healed - one visit at a time! Additional Information All your information will be kept confidential according to EEO guidelines. Disclaimer All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. We have an opening in Peoria/Springfield, IL . This is a paid per fitting position. ESSENTIAL DUTIES * Act as a contractor ASSURE Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra. * Ability to provide instruction and instill confidence in Assure patients with demonstrated patient care skills * Willingness to contact prescribers, caregivers and patients to schedule services * Ability to accept an assignment that could include daytime, evening, and weekend hours * Travel to hospitals, patient's homes and other healthcare facilities to provide fitting services * Measure the patient to determine the correct garment size * Review and transmit essential paperwork with the patient to receive the Assure garment and services * Manage inventory of the Assure system kits, garments, and electronic equipment used in fittings * Flexibility of work schedule and competitive pay provided * Adhere to Pledge of Confidentiality * Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case. COMPETENCIES * Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement. * Integrity: Commitment, accountability, and dedication to the highest ethical standards. * Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. * Action/Results: High energy, decisive planning, timely execution. * Innovation: Generation of new ideas from original thinking. * Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. * Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations. * Highly organized, service and detail orientated * Passionate about the heart-failure space and a strong desire to make a difference * Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. * Interest and desire for life-long learning to continuously improve over time.

Meda Health is looking for a Physical Therapist to work a travel assignment in an acute care hospital setting. Must have at least two years of experience, state licensure and BLS. Competitive and Transparent Pay We value your expertise and respect your dedication - and our goal is to compensate you more than fairly for them. We don't want you to scramble to figure out your coverage, especially when you're already feeling under the weather. At Meda Health, your coverage starts when you do. You're covered, period. Our employees get the following benefits right off the bat: Health Vision Dental Life insurance

Job Description Company Mission: To be the premier employer for individuals with disabilities. Title: Reception / Front Office Support Essential Duties and Responsibilities: Answer mainline phone and transfers calls. Sort and distribute office mail. Perform clerical duties and administrative support as required: Filing, data entry, maintaining office records. Page employees and relay messages as needed. Greet and welcome guests upon entry of the building. Handle customer inquiries as needed. Order office and maintenance supplies. Update maintenance tracker. Amazon Gait Belt order fulfillment. com order fulfillment. Light bookkeeping required. Provide as a backup to others within the office as needed. Other duties as assigned. Work Conditions: Must be willing to work 40 hours per week. Work done primarily in a manufacturing and office environment. Knowledge, Skills, and Abilities: Willingness to learn other tasks to provide back up and support. Excellent verbal and written communication skills. Strong organizational and multitasking skills. Strong attention to details. Ability to remain calm and professional under pressure. Ability to establish priorities, work independently, organize, and proceed with objectives with minimal supervision. Positive attitude and a team player. Knowledge of basic office systems and software: MS Word, MS Excel, MS Office, etc. Knowledge of Sage 100 Accounting preferred but not required. Knowledge of ADP preferred but not required. Knowledge of administrative practices and procedures, such as business letter writing and the operation of standard office equipment, including printer, fax machine, and copy machine. Previous experience in customer service or front desk role preferred. Must be accepting of interruptions made by employees. Work is done primarily in an office environment. Ability to work flexible hours, including evenings or weekends, if required. (not often). High school diploma or equivalent; additional qualifications in business or hospitality are a plus. Education/Experience: High School diploma / equivalent or higher. Benefits: Health Insurance Dental Insurance Vision Insurance PTO 403B - retirement plan Long Term Disability Hospital Indemnity Legal Accident Insurance Critical Illness Employer paid Life Insurance Employer paid Short Term Disability Bonus Opportunities

Director, Equal Opportunity and Access and Title IX Coordinator Job no: 519061 Work type: On Campus Title: Director, Equal Opportunity and Access and Title IX Coordinator Division Name: Presidential Department: Office of Equal Opportunity & Access Campus Location: Normal, IL Job Summary The Director of Equal Opportunity and Access (OEOA) and Title IX Coordinator serves as a senior administrative official responsible for University-wide programs, policies, and procedures designed to ensure equal employment opportunity, non-discrimination and equal access, and oversight of affirmative action reporting. The Director also serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access. Working under the supervision of the President of Illinois State University, the Director of the Office of Equal Opportunity and Access (OEOA) oversees the University's program to prevent, detect, and respond appropriately to complaints of harassment and discrimination in violation of University policy and applicable state and federal law including the Civil Rights Act, ADA, Title IX, and Preventing Sexual Violence in Higher Education Act. Specific Duties and Responsibilities: - Leads the OEOA, supervises staff of investigators and other office personnel and oversees case management for the office; - Serves as the University Title IX Coordinator and oversees all aspects of University, agency, state, and federal law including but not limited to Title IX and Preventing Sexual Violence in Higher Education Act; - Oversees a University-wide program to prevent, detect, and appropriately respond to violations of University policy and applicable law related to anti-harassment and non-discrimination; - Oversees enforcement and reporting related to anti-harassment and non-discrimination statutes; - Oversees OEOA investigations of alleged discrimination and harassment; advises individuals on the complaint process, available resources, and interim measures, if appropriate; plans the investigation processes, conducts interviews, identifies and collects relevant documentation, analyzes evidence, drafts investigation reports, issues findings and determinations, recommends remedial action and maintains accurate and complete investigative files; - Oversees process for determining employee ADA accommodations and consults upon request regarding student ADA accommodations; - Develops periodic updates to University ADA policies and procedures; - Serves as an integral member of the President's staff advising other officers on all issues related to fostering an inclusive campus environment; - Serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access; - Develops and facilitates training programs to the University community related to the Civil Rights Act, Title IX, the Rehabilitation Act, Vietnam Era Veterans' Readjustment Assistance Act, Illinois Human Rights Act, and any other applicable nondiscrimination statutes and regulations; - Manages all aspects of federal Affirmative Action requirements including the development and implementation of the University's annual Affirmative Action Plan; - Develops and updates metrics, audit protocols, and controls to measure compliance with Affirmative Action Plan requirements; - Advises and collaborates with Human Resources on affirmative action recruiting sources and outreach strategies for vacancies, particularly for underutilized positions/groups. Assists with the development and implementation of effective training programs for search committees and others involved in recruitment activities; - Develops communication plan to disseminate information to University employees about the EEO/AA program; - Identifies and develops relationships with key organizations and associations with a focus on creating a more diverse employee population; - Proficient in integrating data and effectively communicate essential information; - Performs other duties as assigned. Salary Rate / Pay Rate Pay is commensurate with qualifications and experience, combined with an excellent benefits package Required Qualifications 1. Master's, Doctorate, or Juris Doctorate degree; 2. Five (5) or more years of experience interpreting and applying internal policies and state and federal nondiscrimination law including but not limited to, the Civil Rights Act and Title IX; 3. Five (5) or more years of experience investigating formal and informal complaints of sexual harassment, harassment, retaliation and discrimination; 4. Three (3) or more years of experience complying with the reporting requirements of external agencies in areas such as affirmative action, equal employment opportunity, sexual harassment/violence, and the Clery Act; 5. Knowledge of the statistical analysis used in workforce analytics and reporting; 6. Three (3) or more years of progressive supervisory experience including excellent leadership, planning, organizational and managerial skills, and proven ability to perform as a team player; 7. Demonstrated awareness of the importance of equity, diversity and inclusion, and support for a diverse and welcoming environment; 8. Demonstrated ability to assess campus-wide training needs, and to develop and implement meaningful and innovative educational programing for faculty, staff, and students relating to diversity, inclusion, and civil rights compliance. Preferred Qualifications 1. Law Degree from an accredited law school or advanced degree in a relevant field; 2. Prior experience leading an AA/EEO office; 3. Prior experience working in higher education; 4. Experience reviewing and drafting policy and procedure documents relating to state and federal nondiscrimination laws; 5. Work experience related to compliance with the Americans with Disabilities Act and/or similar state and federal standards (e.g., determining reasonable accommodations, facilities accessibility, Standards of Accessible Design). Functional Expectations Must be able to complete the following with or without a reasonable accommodation: 1. Effectively communicate on a daily basis. 2. Move about in various locations such as Springfield, IL and the Illinois State University campus as needed to complete day-to-day work. Proposed Starting Date October 2024 Special Instructions for Applicants Nomination and Application Process The Search Committee invites letters of nomination, applications (letter of interest, full resume/CV, and contact information of at least five references), or expressions of interest to be submitted to the search firm. Review of materials will begin immediately and continue until the appointment is made. For additional information, please contact: Porsha Williams, Vice President Erin Raines, Senior Principal Scott Gaffney, Executive Recruiting Coordinator Parker Executive Search Five Concourse Parkway, Suite 2875 Atlanta, GA 30328 ************ ext.: 117 ************************** || ************************ || ************************* Contact Information for Applicants Meghan Lugo ***************** Important Information for Applicants This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system, please call Human Resources at **************. Advertised: 07/18/2024 Central Daylight Time Applications close: Employee Referral Send me jobs like these We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. You must agree to the privacy statement Director, Equal Opportunity and Access and Title IX Coordinator Opened07/18/2024 Closes DepartmentOffice of Equal Opportunity & Access The Director of Equal Opportunity and Access (OEOA) and Title IX Coordinator serves as a senior administrative official responsible for University-wide programs, policies, and procedures designed to ensure equal employment opportunity, non-discrimination and equal access, and oversight of affirmative action reporting. The Director also serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access. TEST Current Opportunities Director, Equal Opportunity and Access and Title IX Coordinator Opened07/18/2024 Closes DepartmentOffice of Equal Opportunity & Access The Director of Equal Opportunity and Access (OEOA) and Title IX Coordinator serves as a senior administrative official responsible for University-wide programs, policies, and procedures designed to ensure equal employment opportunity, non-discrimination and equal access, and oversight of affirmative action reporting. The Director also serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access.

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Job DescriptionDescription: Shift: Day/evening shift Schedule: Rotating Saturdays, Possible afternoon/evening coverage weekdays Job Summary: Provides front end patient and clinic support through insurance and demographic collection and verification, assists patients with documentation, performs appropriate appointment scheduling, documents patient-related phone calls in the EMR, and explains wait times and sets reasonable expectations for waiting patients. Benefits: Quality/Goal incentive annually Free Wellness Program Requirements: Regulatory Requirements: One year experience in office setting or hospital setting preferred. Experience with billing and insurance preferred. Since 1941, Kirby Medical Center has been the premier provider of healthcare in Piatt County and surrounding areas. We are committed and proud to provide quality and compassionate healthcare services to people in need. Our values-based culture, employee engagement, and award-winning healthcare have driven the success of our organization. Kirby Medical Center is an independent, not-for-profit hospital located on a beautiful campus in Monticello, IL with satellite clinics in Atwood, & Cerro Gordo, IL. Kirby Medical Center offers an outstanding benefits package and state-of-the-art medical equipment. Ideal candidates enjoy a workplace where compassion, positive attitudes, respect, excellence, and stewardship are on display every day.

Urbana School District #116 TITLE: Registrar SUPERVISOR: Principal JOB SUMMARY: The responsibility of the Registrar is to keep all student records up to date. ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Greet and direct visitors and students. Answer phone calls and direct them as necessary. Enter all schedule changes and run schedules. Maintain and update cumulative folders for every student. Maintain and update student enrollment status. Receive confirmation of student enrollment and transfers. Keep student medical information updated when notified by Central Office. Process and mail Progress and Quarterly Report Cards to parents and guardians. Process Honor Roll quarterly. Compile and maintain failures and incompletes. Maintain and report all address changes. Assist with attendance, check in and out for appointments, and make calls to parents on absences and illnesses. Maintain and update monthly emergency preparedness information. Help with first aid for students. Provide Notary services. Perform any and all additional duties as assigned by the Principal, office manager, or administrative team. QUALIFICATIONS: EDUCATION Minimum of a High School Diploma or Equivalent. Associate's Degree or Vocational Training preferred. EXPERIENCE Minimum of 3 years of secretarial/clerical experience preferred. Experience with computers, word processing, spreadsheets, publications (flyers, programs, documents), and working with office equipment such as copiers and fax machines. OTHER SKILLS AND ABILITIES: Ability to communicate effectively and professionally with the public both orally and in writing. Ability to maintain strict confidentiality in regard to student and personnel records. Strong attention to detail and excellent organizational skills. Ability to meet deadlines and adjust to changing situations. Strong public relations skills and ability to interact with various people from diverse backgrounds. TERMS OF EMPLOYMENT: Benefit information can be found on the Human Resources webpage. This is not a position within the collective bargaining unit and is not an administrative position. This is not an exempt position. This is a Level II Clerical Position. The work year is twelve months. Starting pay rate is $19.25/hour EVALUATION: The performance of this job will be evaluated in accordance with the Board's policy on evaluating support personnel. START DATE: January 2026 AN EQUAL OPPORTUNITY EMPLOYER REVISED: December 2025

Min USD $16.50/Hr. Max USD $24.82/Hr. Our Patient Access Specialist pre-registers and register patients. Schedule patients for procedures and tests at MHS facilities. Collects accurate patient demographic and billing information in a timely manner. Interviews incoming patients or Associates, enter information into potential all appropriate software packages. Serves as a liaison between ancillary departments and other Patient Access Services areas. Qualifications Education: * High School Graduate or equivalent required. Experience: * One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred. Word processing/computer application experience and knowledge desired. Other Knowledge/Skills/Abilities: * Minimum typing skill of 40 WPM preferred. * Demonstrates excellent interpersonal and communication skills. * Demonstrates ability to work independently. Responsibilities * Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information. * Effectively perform general clerical/administrative functions. * Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature. * Pre-register and register all types of patients in multiple software systems. * Demonstrates an ability to be flexible, organized and function well in stressful situations. * Maintains a professional demeanor in respect to patients and fellow employees. * Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance. * Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access. * Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department. * Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients. * Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines. * Ensures accurate documentation of patient information. * Responsible for checking and re-stocking supplies as needed. * Participates in performance improvement activities for the department and organization. * Adheres to all HIPAA guidelines and patient confidentiality policies. * Completes annual educational and training requirements. * Promotes the mission, vision, and goals of the organization and department. * Performs other related work as required or requested.

Shift: Day/evening shift Schedule: Rotating Saturdays, Possible afternoon/evening coverage weekdays Job Summary: Provides front end patient and clinic support through insurance and demographic collection and verification, assists patients with documentation, performs appropriate appointment scheduling, documents patient-related phone calls in the EMR, and explains wait times and sets reasonable expectations for waiting patients. Benefits: Quality/Goal incentive annually Free Wellness Program Requirements Regulatory Requirements: One year experience in office setting or hospital setting preferred. Experience with billing and insurance preferred. Since 1941, Kirby Medical Center has been the premier provider of healthcare in Piatt County and surrounding areas. We are committed and proud to provide quality and compassionate healthcare services to people in need. Our values-based culture, employee engagement, and award-winning healthcare have driven the success of our organization. Kirby Medical Center is an independent, not-for-profit hospital located on a beautiful campus in Monticello, IL with satellite clinics in Atwood, & Cerro Gordo, IL. Kirby Medical Center offers an outstanding benefits package and state-of-the-art medical equipment. Ideal candidates enjoy a workplace where compassion, positive attitudes, respect, excellence, and stewardship are on display every day. Salary Description $16.05-$18.43 per hour DOE

section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. If you are using college or university coursework to qualify for this position, then transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline. Fax: ************, Attn: Mackenzie Chapman Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. This position is represented by AFSCME Local 3236-Clericals. Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position. Contact Information for Applicants Mackenzie Chapman Human Resources ************ ***************** Important Information for Applicants This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system, please call Human Resources at **************. Application Opened: 12/17/2025 08:35 AM CST Application Closes: 01/05/2026 11:55 PM CST