Bilingual Medicaid Customer Service Representative
Patient access representative job in Tampa, FL
FLSA STATUS: Not-Exempt
About Leeds Resources:
At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from start to finish of the recruitment process.
We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis.
About our Client
Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need.
The team is looking to add an additional Medical Customer Service Representative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment.
Job Qualifications:
Bilingual in English and Spanish
Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience
Successful completion of applicable background screening required
Credentialing Coordinator
Patient access representative job in Tampa, FL
The Credentialing Coordinator will act as the intermediary between our client facilities and internal staff. The position may include but is not limited to responsibility for credentialing and re-credentialing applications for health care providers. This is an entry-level position that will focus on set up, and maintaining information in an online credentialing database system, and tracking licenses and certifications expiration for all medical staff to ensure timely renewals. Setting up drug screens, physicals, immunizations, performing background checks, and anything additional needed for the candidate to start their assignment. This position is a perfect chance to jump-start your career and grow within a thriving company.
Essential Job Duties and Responsibilities:
● Review and meticulously edit a specific set of compliance documentation to be
included in an overall compliance package for our client facilities
● Ensure all reviewed documents exactly meet Cell Staff compliance guidelines
and the facilities' requirements
● Reach all compliance deadlines to client and company specifications
● Provide customer service to our clients
● When needed set up drug screens, physicals, immunizations, and anything
additional for a candidate to start their assignment
● Run background checks
● Frequently use written and verbal communication with recruiters providing
compliance updates
● Work with recruiters to obtain incomplete information or correct inaccurate
documentation before it is submitted to our client facilities
● Work with multiple internal departments to process a substantial volume of
documents
● Audit information in documents for accuracy and proactively work to minimize
future errors
● Call attention to discrepancies and work amicably with coworkers to perfect
documents
● Learn and maintain a knowledge base of current company, state, and federal
regulations to ensure the greatest possible compliance
● Assist the Credentialing Manager and Assistant Manager with special projects.
● Ensure all active staff remains compliant and maintain current required
credentials
● Send new hire welcome box to all external new hires
● Any additional duties assigned
Required Education:
● Bachelor's Degree -OR- Associate Degree with 2+ Years Customer Service,
Healthcare Staffing Compliance/Credentialing, or Related Experience
Skills Required:
● Attention to detail
● Exceptional written and verbal communication skills
● Ability to always remain professional and courteous with all internal and external
employees, vendors, or clients
● Organization skills, as the job entails extensive record-keeping
● Team-oriented
● Willingness to learn and take on new challenges
● Problem-solving
● Microsoft Office and Google Workspace basic knowledge
● Ability to quickly and proficiently learn software systems
Physical & Work Environment Requirements:
● Sitting in a chair at a desk for 8 hours
● Option to stand (standing desk provided)
● Ability to work in an open/team environment
● Ability to work in office
Access Coordinator - Bilingual English & Spanish
Patient access representative job in Tampa, FL
About us:
HEART . It is the driving force of our commitment to serving others with empathy, respect, and dignity. CareMax, is committed to providing the best that medicine has to offer with quality healthcare for those who need it most, our seniors. Join our team and experience it for yourself. We are Health with Heart.
You can count on us to provide you with resources and opportunities for growth, while contributing to our mission to improve lives through kindness, compassion, and better health. This is what we offer:
Access to continual education through CareMax University
Starting with 18 days of Paid Time Off
8 company paid holidays plus a floating holiday
401(k) plan with company match
Comprehensive medical package
We are seeking an Access Coordinator to provide assistance to members about ACCESS Florida program (Food Assistance Program, Temporary Cash Assistance and Medicaid Program) and assist on how to apply or renew it. As a Florida access community partner, the representative is required to provide the services to all public inquiring about them.
QUALIFICATIONS/EDUCATION
High School diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent is required.
Working knowledge of Microsoft Office applications.
Medical terminology knowledge preferred.
ABILITIES/SKILLS
Excellent communication skills.
Bilingual in English and Spanish, required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Explains, orients, and assists the members about ACCESS Florida program (Food Assistance Program, Temporary Cash Assistance and Medicaid Program) and assists on how to apply or renew it.
Orients, supports, and assists to fill out certain governmental programs, such as: naturalization, citizenship, Medicare part D, housing, telephones, electricity, etc.
Greets new or potential patients, shows the wellness and medical centers.
Supports to maintain the Wellness Center clean and organized.
Guides members to exits or provides other instructions or assistance in case of emergency.
Works well under stressful conditions and treats members with respect.
Provides informational handouts from county office.
Completes paper or online applications as requested by customers.
Provides assistance calling DCF Customer Call Center.
Prints, faxes, emails, or copies of corresponding documents for customers as needed.
Explains application process clearly.
Provides customer assistance for "My Access Account".
Performs other related or non-related tasks as assigned by Center Administrator.
PHYSICAL DEMANDS
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.
FREQUENCY FACTOR TABLE
FUNCTION
FREQUENCY
Walking and standing
More than 75%
Sitting
Less than 25%
Physical Hand and Finger Dexterity (office equip. typewriter, computer)
More than 75%
Close vision the ability to adjust Focus (typewriter and/or computer)
More than 50%
Talking and Hearing
100%
Lifting less than 10 pounds
Frequently
Lifting 10-30 pounds
Seldom
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Described below are typical work environment characteristics encountered while performing the essential functions of the position:
Moderate to High noise level.
Clean, well-lit, comfortable climate.
Fast-Paced environment.
Reasonable accommodation may be made to allow individuals with disabilities to perform the essential functions of the position.
Auto-ApplyPatient Access Representative
Patient access representative job in Tampa, FL
Schedule: Part-Time
Job Summary (PSR)
responsible for front office processes
Essential Functions(PSR)
Greeting patients entering the physician practice.
Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
Assists in checking out patients and assists them with referral processing and scheduling process
Collects co-pays and posts charges.
Charge entry and patient balance processing.
Distributes information to patients regarding office policies, procedures, information about the practice, etc.
Explain and enroll patients in the patient portal.
Additional responsibilities as needed
Benefits - Wide range of benefits options!
You choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
HSA
401(K) retirement plan contributions
Generous Paid Time Off
Accident & Critical Illness Insurance
Prescription Assistance with OptumRx
Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
Free travel and entertainment discount program to ensure you enjoy your time away from work.
Minimum Education
High school diploma or equivalent required
Graduate from a medical office assistant program preferred
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Auto-ApplyPatient Access Representative I - Scheduling (Must reside in Florida)
Patient access representative job in Tampa, FL
Job Description
The Patient Access Representative I - Scheduling must obtain all information related to the appointment to include patient demographics, related benefit information and method of referral in a call center environment. They must schedule patients based on need and physician protocol.
Qualifications:
Candidate must be a high school graduate.
1 or more years of experience in a healthcare environment.
Registration, scheduling, healthcare benefits experience helpful.
Excellent customer service and communication skills.
Must be detail oriented.
Able to multi-task and handle high call volumes.
Must have working knowledge of Windows based computer environment and typing skills.
Key Responsibilities:
Register all new patient in the computer system by obtaining patient demographics and insurance information and source of referral. Confirm and update all information from prior visit if needed.
Handle all scheduling requests according to physician and authorization protocols
Assure compliance with all company plans policies and procedures set forth by the Florida Orthopaedic Institute
All other duties as assigned.
At FOI our goal is to provide our patients with world-class orthopedic care.
Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.
What we offer:
Full time opportunities available, with room for career growth and advancement.
Excellent job security and stability, to promote an optimal work life balance.
Be part of this dynamic and growing high level Patient Access team!
Orthopaedic Solutions Management is a Drug Free Workplace
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.
Patient Advocate Part-Time (Medical Cannabis)
Patient access representative job in Tampa, FL
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit ********************
Job Summary
The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.
Duties and Responsibilities
* Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
* Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
* Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
* Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a "Customer first" acuity.
* Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
* Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
* Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for "everything cannabis".
* Performs other duties as assigned by the Manager and/or Store Lead.
* Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
* Must stay current and adhere to all policies and regulations of the state cannabis agency.
* Must meet age requirement as outlined by state cannabis agency.
* Able to pass all background checks as required by state cannabis agency.
* Able to accommodate scheduling that may include varied shifts, weekends and holidays.
* Maintain regular and punctual attendance.
Education
High school diploma/GED required
Experience
* 1-3 years' experience working in a cannabis retail setting preferred
* Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
Knowledge, Skills, and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports
No direct reports
Working conditions
* Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
* Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.
Physical requirements
* The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
* Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.
* The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
* Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
* Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Auto-ApplyTEMPORARY - Standardized Patient
Patient access representative job in Clearwater, FL
We are excited that you are considering joining Nova Southeastern University!
Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
Primary Purpose:
The Standardized Patient reports directly to the Simulation Lab Manager and or Medical Director. The Standardized Patient portrays characteristics of a real patient, simulating signs and symptoms thereby affording the student an opportunity to learn and to be evaluated on learned skills in a simulated clinical environment. Standardized Patients will undergo physical examinations by students as part of the medical students learning experience.
Job Category: Non-Exempt
Hiring Range: $25.00
Pay Basis: Hourly
Subject to Grant Funding? No
Essential Job Functions:
1) Be highly dependable and punctual
2) Demonstrate flexibility and reliability with scheduling and assignments
3) Follow written and verbal instruction
4) Provide constructive feedback to medical students and fellow SPs
5) Work in a professional manner when interacting with learners, faculty, supervisors and peers
6) Be comfortable having repeated physical examinations
7) Be willing to wear a hospital gown with only undergarments underneath, while on camera and/or observed live through an observation monitor
8) Simulate all aspects of scenarios, including history of current problem, behavior and physical findings, in a standardized, accurate, and reliable manner
9) Accurately and consistently complete checklists
10) Accept ongoing feedback from facilitators and incorporate into case simulation
11) Other duties as assigned.
Job Requirements:
Required Knowledge, Skills, & Abilities: 1) Must be flexible regarding scheduling and assignments
2) Must have the ability to understand and follow instructions
3) Must demonstrate the ability to be instructed by a Standardized Patient Manager and consistently simulate a case scenario in an accurate, reliable, and professional manner
Required Certifications/Licensures:
Required Education: High School Diploma or Equivalent
Major (if required:
Required Experience:
Preferred Qualifications:
Is this a safety sensitive position? No
Background Screening Required? No
Pre-Employment Conditions:
Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
Call Center - Patient Care Representative
Patient access representative job in Brandon, FL
PATIENT CARE REPRESENTATIVE
FLSA:
NON
-
EXEMPT
The Patient Care Representative plays a key role in enhancing patient well-being, fostering positive experience, and supporting the success of the team and organization. The representative provides compassionate, personalized service via phone, email, and messaging platforms, documenting messages, and addressing inquiries with a patient-centered approach, all while adhering to company policies and maintaining high service standards.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Monitor and respond to incoming medical department calls, documenting messages and routing urgent issues to appropriate staff.
Record all telephone interactions and instructions provided to patients.
Assist with appointment scheduling, referral requests, and general inquiries.
Forward calls involving assessments, symptoms, emergencies, or medical advice to the appropriate medical staff.
Process pharmacy requests for medication and refills in compliance with Call Center policies.
Maintain accurate patient records and documentation in the electronic health record (EHR) system.
Coordinate referrals, follow-ups, and communication between patients and healthcare providers.
Manage correspondence, messages, and administrative tasks such as filing and document preparation.
Collaborate with medical staff and address patient concerns professionally to ensure seamless care.
Perform additional tasks as needed to support the centers.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient with Microsoft Office Suite, Electronic Medical Record (EMR) and related software.
Education and Experience:
High School Diploma or equivalent is required
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various center locations as required.
Epic Patient Access
Patient access representative job in Saint Petersburg, FL
We are seeking a Senior Manager with a strong Epic background to drive strategic patient access and experience initiatives. This individual will partner with healthcare organizations to develop and implement enterprise-level patient access strategies, optimize front-end workflows, and enhance the patient journey through Epic tools such as Cadence, Welcome, Referrals, and MyChart. The Senior Manager ideally brings a balance of operational leadership experience and strategic advisory skills, helping clients improve patient satisfaction, access, and overall performance through practical, measurable initiatives.
Yearly Salary Range between $150k-$165k
Key Skills and Experience:
Strong Epic background (Cadence, Welcome, Referrals, MyChart preferred; Cheers and Care Everywhere optional)
IT or Operational leadership in scheduling, registration, call centers, or patient engagement
Experience designing and implementing enterprise patient access strategies
Front-end workflow optimization expertise
Knowledge of front-end revenue cycle operations (e.g., insurance verification, financial clearance)
Knowledge of digital front door strategies and patient portals
Strong project management and cross-functional collaboration skills
Strategic advisory experience with healthcare executives and operational leaders preferred
Epic certification preferred
Auto-ApplyRadiology Scheduling Specialist
Patient access representative job in Lakeland, FL
Job Title: Scheduling Specialist
Reports To: Scheduling Manager
Type of Shift: Full Time
JOB SUMMARY: The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while maintaining a high level of customer service and quality patient care. Administration of the scheduling process includes scheduling a high volume of patient appointments with very little error and ensuring overall patient satisfaction.
JOB RESPONSIBILITIES:
1. Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner.
2. Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner.
3. Verifies and updates all patient information in the EMR system including but not limited to patient demographics and insurance information.
4. Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis.
5. Identifies the correct CPT codes and fees for self-pay exams.
6. Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and recites exam preparation guidelines.
7. Reports equipment problems and/or irregularities in a timely manner.
8. Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the appropriate patient account.
9. Performs related work as required.
10. Customer Service.
WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS:
2 or more years in the Medical Field preferred.
Medical Assistant Certification preferred.
High school diploma or GED.
SKILLS/PHYSICAL REQUIREMENTS:
Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently.
This job requires prolonged sitting; Normal vision range with the absence of color blindness, normal hearing, and normal eye to hand coordination and manual dexterity; the ability to distinguish letters and symbols. This position may require lifting up to 25 pounds.
Auto-ApplyPatient Services Coordinator
Patient access representative job in Brandon, FL
Join Our Team as a Patient Services Coordinator! Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you'll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we'd love to hear from you!
Job Summary:
The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office's day-to-day operations.
Responsibilities:
* Answer phone calls and emails, scheduling patient appointments.
* Verify insurance information and process billing and payments.
* Greet patients and ensure they are checked in properly.
* Manage patient records and ensure that all forms are completed.
* Coordinate patient follow-up and reminders for appointments.
* Handle office correspondence, including scheduling, rescheduling, and cancellations.
* Maintain and update office calendars.
* Assist with patient referrals and coordination of care with specialists.
Qualifications:
* High school diploma or equivalent.
* Previous experience in a dental office or customer service role is preferred.
* Excellent communication and organizational skills.
* Knowledge of dental office management software.
Work Environment:
* Mostly desk-based with some patient interaction in the reception area.
* Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.
What We Offer:
* Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)
* Company Provided Life Insurance
* Paid Holidays
* Paid Time Off (PTO)
* Flexible Spending Account (FSA)
* 401(k) Plan
* Learning Management System (LMS) to keep your skills sharp
* Opportunities for professional growth and development
* A great collaborative team environment!
Patient Services Coordinator-LPN, Home Health
Patient access representative job in Clearwater, FL
**Become a part of our caring community and help us put health first** The **Patient Services Coordinator-LPN** is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management
+ Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
+ Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
+ Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary.
+ Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
+ Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
+ Completes requested schedules for all add-ons and applicable orders:
+ Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
+ Schedules TIF OASIS collection visits and deletes remaining schedule.
+ Reschedules declined or missed (if appropriate) visits.
+ Processes reassigned and rescheduled visits.
+ Ensures supervisory visits are scheduled.
+ Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
+ Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
+ Verifies visit paper notes in scheduling console as needed.
+ Assists with internal transfer of patients between branch offices.
+ If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
+ If clinical, may be required to perform patient visits and / or participate in on-call rotation.
**Use your skills to make an impact**
**Required Experience/Skills:**
+ Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices
+ Have at least 1 year of home health experience.
+ Prior packet review / QI experience preferred.
+ Coding certification is preferred.
+ Must possess a valid state driver's license and automobile liability insurance.
+ Must be currently licensed in the State of employment if applicable.
+ Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$45,400 - $61,300 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
**About Us**
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
Patient Service Center Site Coordinator/Lead Phlebotomist-Riverview
Patient access representative job in Riverview, FL
At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!
We are seeking a Patient Service Center (PSC) Site Coordinator to join our team. This position will be responsible for the coordination and oversight of activities of Patient Service Centers within an assigned area. The PSC Coordinator will work closely with the PSC staff, management, as well as the laboratory staff and clients to ensure optimal operation of the Patient Service Center. The position will also perform phlebotomy and specimen processing procedures at LabCorp Patient Service Centers under minimal supervision.
Work Schedule: 7am-330pm MON-FRI, Once a month Saturday rotation
Work Location: 11928 Boyette RD, Riverview, FL 33569
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics.
Job Responsibilities:
Observe and report any performance, compliance or staffing related issues to supervisors
Manage and monitor patient flow, wait times, inventory levels and information logs
Monitor monthly productivity reports and report any deviations as necessary
Address any customer service related issues in a prompt and respectful manner
Promote team work, cohesiveness and effective communication among coworkers
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Administrative and clerical duties as necessary
Travel to additional sites when needed
Job Requirements:
High school diploma or equivalent
Minimum 1 year of experience as a phlebotomist
Prior experience is a leadership position is a plus
Phlebotomy certification from an accredited agency is preferred
In depth knowledge of phlebotomy duties, responsibilities and techniques
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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Auto-ApplyRegistrar
Patient access representative job in Sarasota, FL
The Role The Registrar plays a vital role in managing and maintaining accurate student records, ensuring compliance with district and organizational requirements. This position is responsible for enrollment, graduation, and withdrawal processes, tracking attendance, and maintaining academic records. By partnering with staff and community stakeholders, the Registrar supports operational efficiency and helps students achieve their academic goals.
Key Responsibilities
Student Enrollment & Engagement
Process new student enrollments, ensuring a smooth onboarding experience.
Facilitate orientation sessions to familiarize students with academy policies and procedures.
Request and evaluate transcripts from prior schools to ensure proper academic placement.
Retention
Compile and maintain attendance records for students in alignment with district requirements.
Update and manage course schedules and student records, ensuring compliance with academy standards
Maintain accurate permanent student records, including immunization and contact information.
Academics
Convert and align grades and credits to district standards, creating accurate grade sheets each term.
Track and review state-mandated testing records to ensure compliance with graduation requirements.
Conduct grade reporting audits in collaboration with staff to ensure accuracy.
Assist students with college applications by preparing and distributing transcripts and necessary documentation.
Operations
Provide administrative support for daily academy operations, including answering calls and maintaining student records.
Prepare graduation lists and communicate with the district for diploma processing.
Participate in academy meetings and community events to support overall program success.
Additional Responsibilities
Collaborate with staff to identify and resolve student-related issues.
Perform other duties as needed to ensure smooth and efficient operations.
What We're Looking For
Education: Associate degree required; Bachelor's degree preferred.
Experience: 2+ years of experience managing student records or in a related role.
Familiarity with non-traditional educational settings or alternative learning environments.
Preferred Qualifications
Strong interpersonal, organizational, and communication skills.
Proficiency in technology, including student information systems and data analysis.
A commitment to supporting disengaged students and creating opportunities for academic breakthroughs.
Experience with project-based learning, competency-based education, or similar methodologies.
Bilingual (Spanish preferred).
Why Join Us?
Being part of Acceleration Academies means joining a team dedicated to transforming student outcomes. Here, you'll directly impact students' lives, championing their growth, resilience, and path to graduation.
We Value Our Team's Well-being
We prioritize the holistic well-being of our team members and their families through comprehensive benefits:
Competitive Compensation: up to $27 an hour
Retirement Savings: 401(k) plan with up to a 4% company match to help secure your future.
Physical & Work Environment
The physical demands listed are those necessary for an employee to effectively fulfill the job's essential functions.
Regularly required to sit, talk, hear, and use hands.
Occasionally required to stand, walk, or lift up to 20 lbs.
Work in a collaborative classroom or office setting and may involve exposure to outdoor weather during events
Ready to Make a Difference?
If you're passionate about making a meaningful impact and shaping the future of education, we'd love to hear from you. Join us in redefining what's possible for students everywhere.
Third-Party Agency & Recruiter Notice for Acceleration Academies
Agencies presenting candidates to Acceleration Academies must have an active, nonexpired Master Services Agreement with the Acceleration Academies Talent Acquisition Department. Agencies may only submit candidates for positions they have been formally engaged in working on by an Acceleration Academies Recruiter. Any resumes submitted outside these terms will be considered the property of Acceleration Academies.
Equal Opportunity Employer
Acceleration Academies is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law. We will evaluate all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
Patient Care Coord
Patient access representative job in Tampa, FL
Schedule: Monday - Friday, 8:00 AM - 5:00 PM Employment Type: Full-time Dress Code: Business casual Interview Format: Video interview
Job Description:
We are seeking a Patient Care Coordinator to join our behavioral health team. This role is essential in ensuring smooth front-office operations and delivering excellent service to patients. The coordinator will work in a fast-paced clinical setting, supporting patients, providers, and administrative staff.
Key Responsibilities:
Verify insurance and obtain necessary authorizations
Check patients in and out for appointments
Answer and route incoming calls professionally
Onboard new patients and manage intake documentation
Monitor and respond to the administrative inbox
Update and schedule patient appointments in the EMR system
Requirements:
2-3 years of experience in each of the following:
Electronic Medical Records (EMR)
Insurance verification
Customer service in a healthcare setting
Microsoft Office applications
Preferred Background:
Prior experience in behavioral health or mental health clinic settings
Strong communication and multitasking skills
Bilingual (Spanish/English) is a plus
No professional license or certification is required for this role.
Senior Patient Access Specialist
Patient access representative job in Land O Lakes, FL
Reporting to the Manager of Patient Access, the Senior Patient Access Specialist - LPN is committed to providing the highest quality of care as identified in the GHS Mission. Responsibilities of this position are to ensure the Patient Access Center provides a seamless coordination of patient care from initial referral contact through the admission process by serving as a resource leader within the Center to support the team and Manager of Patient Access. Acts as the primary inâoffice customer service contact in the Patient Access Center via telephone with referrals for patient care from physicians, hospitals, the community, and all other referral sources.
SHIFT: 4x10 hour days 10am - 8pm with rotating weekends, 1 holiday per year.
EDUCATION AND QUALIFICATIONS:
Currently licensed in the State of Florida as a Licensed Practical Nurse
Minimum of three (3) years of nursing experience
Clinical sales experience a plus
Bilingual a plus
ESSENTIAL JOB RESPONSIBILITIES:
Acts in a professional and responsible manner within and outside the company; contributes a positive image.
As a senior PAS, helps team adjust to shifting priorities, ambiguity and rapid change; demonstrates flexibility and agility in assignments.
Receives all incoming referrals and requests supporting documentation to facilitate the referralâto â admission process; must take leading role with complex referrals to ensure smooth communication and transition of care.
Is responsible to initiate, update, and complete assigned patient referrals by documenting patient information in electronic medical records.
Is responsible for ensuring consents are accurate and completed according to GHS standards, Florida State and Federal Regulations.
Contacts physicians to request certification for Hospice care.
Maintains close contact with Admission Nurses and Hospital Nurse Care Coordinators, informing of all new referrals and follows the progress of existing referrals.
Arranges for DME deliveries as necessary.
Keeps record of Admission and Referral Logs and update them on a daily basis.
Gathers and presents to the Manager of Patient Access all Monthly Reports derived from data collected throughout the month in relation to the Patient Access Department.
Accurately documents referrals not accepted for admission, the reason, and plan for follow up.
Maintains a professional relationship and serves as a liaison with other disciplines.
Attends to patient and family complaints/concerns and works diligently to address these issues in an effective, timely fashion.
Creates and promotes initiatives which will develop and strengthen working relationships with care facility partners. Maintains a proâactive approach to managing potential issues. Works to enhance communication and takes initiative to ensure problem resolution is performed in a timely and effective Uses persuasiveness and good judgment to formulate winâwin outcomes when possible.
Educates the community regarding Hospice care, philosophy and concept through a case by case consultation with individuals in the community.
Possesses the ability to multiâtask and exhibits adaptability and flexibility in maintaining compliance in correlation with GHS standards.
Ensures all documentation is accurate and is compliant with GHS standards, Florida State and Federal Regulations.
Ensures professional standards of Hospice nursing practice are maintained.
Serves as a professional resource with assisting in the mentoring and training of new staff when requested.
Responsible to ensure all Florida State CE requirements are maintained for valid licensure.
Other duties as assigned.
Patient Financial Advocate
Patient access representative job in Bradenton, FL
Part Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!
Hours: Sunday, Monday and Tuesday 10:30 am to 7 pm
and healthcare setting, up to date immunizations are required.
MUST BE BILINGUAL IN ENGLISH/SPANISH
We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.
Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.
At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.
Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.
Join our team and make a difference!
The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
Initiate the application process bedside when possible.
Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
Records all patient information on the designated in-house screening sheet.
Document the results of the screening in the onsite tracking tool and hospital computer system.
Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
Reviews system for available information for each outpatient account identified as self-pay.
Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
Other Duties as assigned or required by client contract
Additional Duties and Responsibilities:
Maintain a positive working relationship with the hospital staff of all levels and departments.
Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
Keep an accurate log of accounts referred each day.
Meet specified goals and objectives as assigned by management on a regular basis.
Maintain confidentiality of account information at all times.
Maintain a neat and orderly workstation.
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Educational/Vocational/Previous Experience Recommendations:
High School Diploma or equivalent required.
1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
Previous customer service experience preferred.
Must have basic computer skills.
Working Conditions:
Must be able to walk, sit, and stand for extended periods of time.
Dress code and other policies may be different at each healthcare facility.
Working on holidays or odd hours may be required at times.
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
Registration Clerk
Patient access representative job in Sarasota, FL
Premier Surgery Center of Sarasota is hiring a Registration Clerk Welcome to Premier Surgery Center of Sarasota Premier Surgery Center of Sarasota has been serving the Sarasota area since 2008. We are a busy, multispecialty ambulatory surgery center, performing outpatient procedures in ENT, Gastroenterology, Ophthalmology, Orthopedic, Plastic Surgery, and Podiatry. We are an affiliate of United Surgical Partners International and our mission is to treat each patient and every family as if they were our own. Each patient, each family, each and every time. If you share our mission, please reach out to discuss joining our team.
Registration Clerk needed for busy, multispecialty ASC in Sarasota, Florida. United Surgical Partners International is a company that specializes in the development and operation of Ambulatory Surgical Facilities in the U.S. and the UK. We provide first-class surgical services for local communities and recognize our employees as our number one assets.
The Registration Clerk:
* Interfaces with patients and families, physicians and staff
* Admit patients and process their paperwork
* Update patient demographics/information in system
* Collect monies due and document in the billing system
* Handle funds per office procedure. Answer incoming phone calls.
Required Skills:
* High school graduate or equivalent.
* One year previous experience or some hospital clerical experience or medical terminology preferred.
* Must have the skills necessary to operate office equipment that are required to fulfill job duties.
* Forty-five (45) wpm typing skills required.
* Medical terminology and computer experience beneficial
* Bilingual preferred.
* Good communication skills.
Insurance Verification Reps
Patient access representative job in Clearwater, FL
Why You Should Work For Us: HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!
Job Description
Contacts Medicare, Medicaid and private insurance companies, by phone or internet tools, to obtain benefit and eligibility information
Efficiently and accurately verifies, reviews, documents and completes insurance verifications
Evaluates insurance coverage in order to determine the policy's compatibility with our program
Determines if selected products are appropriate based on patient need and insurance benefit plan
Communicates with operations, sales team, referral or patient, regarding insurance benefits and coordination with products and programs
Achieves stated revenue goals, production, and performance objectives
Escalates recurring problem accounts, physician groups, or other trends to the management appropriately and in a timely manner
Maintains advanced knowledge of specialty and ancillary products to answer patient questions and assist with accurately processing complex orders, including out-of-stock items, exchanges and returns
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
Abides by all regulations, policies, procedures and standards
Qualifications
High School diploma and one to two years of medical insurance verification or equivalent combination of education and experience
One to two years of customer service experience preferred
Has a strong working knowledge of billing procedures, insurance reimbursement procedures and HCPC codes
Ability to adapt to a constantly changing environment
Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
Knowledge of government and commercial insurance payers as it relates to documentation of claims that are required before submission
Ability to read and interpret documents such as Medicare/Medicaid regulations and insurance documents
Position may require evening and weekend availability
Strong attention to detail, multi-tasking, communication, and organizational skills are essential
Demonstrated ability to accurately perform data entry and pay close attention to detail
Additional Information
Interested in being considered?
If you are interested in applying to this position, please click the Green I'm Interested Button to email your resume and contact Jeff St Louis 407-478-0332x223.
Patient Care Access Representative
Patient access representative job in Sarasota, FL
About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Center for Sight: At the core of US Eye is the platform practice Center For Sight, a market-leading practice with a reputation for providing superior patient service, utilizing state-of-the-art technology, offering innovative procedures, and employing world-class physicians. Center For Sight is one of the nation's leading multi-specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With fourteen locations, over 40 providers and the best and brightest team members, Center For Sight is proud to be named the #1 practice in the area.
Job Summary: Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions:
Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
Cross-check and update next-day charts as evidenced by the appointment schedule.
Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
Complete appointment confirmation calls based on the patient appointment schedule.
Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
Fill out essential reports and forms as requested.
Additional administrative responsibilities as needed
Phone answering for office to help triage scheduling patents and answer patents questions with help from clinical team and location leads as needed
Remain point person for filling template schedules for MDs consults and surgeries and ODs medical comprehensive exams
Competencies:
Demonstrated knowledge of material, methods, instruments, and equipment.
Demonstrated ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
Education and Experience:
High school diploma.
Experience with Microsoft Office products.
Prior experience in a customer service role.
Must be able to work under pressure and respond to patient requests in a positive manner.
Associate's degree (preferred).
Position Type and Expected Hours of Work:
This is a full-time position located in Sarasota, FL
Days and hours are Monday-Friday.
Travel to other locations as necessary
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws