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Patient access representative jobs in Charlotte, NC

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  • Scheduler

    Hambleton Handyman LLC

    Patient access representative job in Charlotte, NC

    The Scheduler is responsible for the scheduling of all jobs to ensure a smooth job process for our clients and Craftsmen. They work to prevent any job cancellations or job pauses before the completion of work. The Scheduler controls the entire schedule by conducting scheduling phone calls to determine the clients desired start times and assign the Craftsman with the proper skills to each job. A successful Scheduler has a strong sense of urgency and responsibility. They are about being organized while also being able to multitask daily. They are dedicated to the client experience from start to finish and maintain a strong working knowledge of client needs, our company services, and the individual skill sets of our Craftsmen. Duties & Responsibilities: Works to build and promote strong, loyal, and long-lasting client relationships and prevent losing clients. Conducts “Scheduler's Call” before sending a Craftsman to a client's home to develop a clear understanding of what is needed for the greatest success of the job so that when we arrive, we can immediately start work. On the call the Scheduler ensures the following: That the client is aware of our service and how it works (Rates, the process, HL fee, etc.). That the Scheduler understands the clients needs and how we can provide the best professional service before getting out to their home. That Craftsmen and Service Managers have all the relevant client and project information available on Service Titan prior to the start of each job. Including: What skills are required for a job. Whether we have collected a deposit and have a method of payment saved on file. Whether the job is interior, exterior, or mixed; whether it requires certain weather conditions. Number of craftsmen required. When each job needs to be completed by. Uses the Google forecasting document to communicate, plan, and organize schedules. Ensures it is current and accurate at all times. Communicates with Service Managers regarding the skillsets of their Craftsman to ensure the right craftsman is scheduled for each job and estimate. Works along with Service Managers to help develop and improve the Craftsmen on their team. Determines craftsman availability and plans for when each craftsman will need their next job and which client will be next. Communicates daily with each craftsman to ensure they will have a full day's worth of work. Ensuring that each craftsman is working a minimum of 38 hours a week. Anticipates and prepares for short notice scheduling changes. Always has a backup plan. Fits in last minute client requests, meeting their needs. Collaborate with the sales team to ensure craftsmen schedule availability is communicated and openings are filled. Monitors and informs Service Managers of ongoing jobs that do not have a Customer Authorization signature as well as projects where additional work has been added on with no Change Order written. Reports to the Service Manager daily on craftsman updates, problems. Reports to the Service Manager on any potential job problems, trying to prevent problems before they happen. Assists Service Managers in making sure Craftsmen set expectations with our clients when they arrive on site. Tracks and measures scheduling functions. Generates reports tracking performance. Daily Updates of Craftsman Availability Status Runs Regular Company Backlog Reports Focuses daily on meeting clients needs and preventing any cancellation of jobs. Communicates with clients every day by updating them on the schedule. Checks emails, texts and voicemails daily and responds to clients accordingly. Answers inbound calls to the main line for scheduling. Handles customer questions and redirects calls accordingly. Assists office in administrative duties such as depositing checks, sorting mail, handling deliveries, greeting job applicants and other visitors, copying, binding, scanning, and informing the main office of any other administrative needs. The Mission of the Scheduler: The mission of the Scheduler is to have no job cancellations, assign the right craftsman to every job, and ensure company profitability and success along with Service Managers. Company Benefits: Health and Dental insurance plan 10 Paid Holidays and PTO 401k Retirement Plan including company matching contributions Life Insurance Policy Employee rates for work done at your own home
    $29k-52k yearly est. 3d ago
  • Patient Access Supervisor

    Wheeler Staffing Partners 4.4company rating

    Patient access representative job in Rock Hill, SC

    Employment Type: Direct Hire Salary Range: $42K - $64K Monthly Bonus: Up to $250 based on performance metrics Work Hours: Must be flexible to work 1st, 2nd, or 3rd shift as required On-Call: Rotational weekend on-call duties (every 5th weekend) Location: Rock Hill, SC 29732 (100% onsite) Wheeler Staffing Partners is seeking a Patient Access Supervisor to oversee the emergency department registration team in Rock Hill, SC. This position requires hands-on leadership, flexibility to cover all shifts, and strong experience managing a 24/7 hospital team. The Patient Access Supervisor will be responsible for guiding, mentoring, and training patient access staff while ensuring efficient operations and adherence to policies. Key Responsibilities Team Leadership & Support: Provide daily training, guidance, and mentorship to new and existing patient access staff. Operational Management: Assist in planning and managing patient registration processes, including Admitting, Centralized Scheduling, and the Emergency Department. Customer Service: Maintain high levels of patient satisfaction by addressing and resolving escalated issues. Policy & Compliance: Enforce departmental policies and procedures, ensuring compliance with hospital and corporate guidelines. Performance Monitoring: Track and report key performance metrics, including financial clearance and registration efficiency. Patient Access Functions: Perform registration tasks as needed, ensuring smooth daily operations. Shift Flexibility & On-Call Rotation: Participate in a rotating leadership schedule, covering late shifts (10 AM - 7 PM or 11 AM - 8 PM) and taking calls for two emergency departments. Supervisory Responsibilities Oversee a team of 25 direct reports in the ER registration department. Work alongside leadership to maintain a collaborative, "all hands on deck" culture. Qualifications Education: High School Diploma or equivalent (Required) Associate or Bachelor's degree in Business, Accounting, Medical Administration, or related field (Preferred) Experience: 4+ years of experience in a medical facility, health insurance, or related field (Required) 5+ years in Patient Access (Preferred) 2+ years in a supervisory or lead role (Preferred) Experience working in a hospital environment and managing a 24/7 team (Required) Skills & Competencies: Strong leadership and organizational skills Ability to multitask in a fast-paced healthcare setting Knowledge of Revenue Cycle Management and regulatory compliance Proficiency in healthcare information systems and patient registration software Excellent communication and problem-solving skills Apply Today! This is an excellent opportunity for a motivated healthcare professional looking to advance in hospital operations. If you're flexible, adaptable, and experienced in patient access supervision, we want to hear from you!
    $42k-64k yearly 20h ago
  • Standardized Patient, Part-Time, Temporary

    Gardner-Webb University 4.0company rating

    Patient access representative job in Boiling Springs, NC

    The Gardner-Webb University College of Health Sciences seeks Standardized Patients (SPs) to work with our students during Objective Structured Clinical Examinations (OSCEs) and/or simulated clinical experiences. This is a part-time, temporary position in which we are building a pool of applicants to use as needed throughout the year. The College of Health Sciences includes students from the Department of Exercise Science, Department of Physician Assistant Studies, Hunt School of Nursing, and School of Psychological Science and Counselor Education. Each health science program is designed to be practice-oriented while developing in students an aptitude for knowledgeable and nurturing patient care. The mission of the College of Health Sciences is to prepare graduates for employment in various healthcare fields by providing a rigorous, evidence-based education in a Christ-centered, interprofessional, and collaborative environment. Graduates of the College of Health Sciences will be prepared to provide service-oriented leadership within diverse healthcare settings. The standardized patient will play the role of acting as a patient while the health science student interviews, performs a physical exam, assesses, and/or develops a plan for the patient's presenting complaint. For each OSCE or simulated clinical experience, the SPs are provided a written script describing the patient's symptoms to prepare for their role. Applicants should feel comfortable in an acting role with the expectation of memorizing scripts.
    $31k-34k yearly est. 3d ago
  • Referral Scheduling Specialist

    Surgical Specialists of Charlotte 3.1company rating

    Patient access representative job in Charlotte, NC

    The Referral Scheduling Specialist processes orders and referrals to our providers and will observe and comply with medical insurance network guidelines and authorization requirements. In addition, they will be responsible for the following: Answer all incoming referral calls and process accordingly. Schedule incoming referral office appointments. Create and build patient charts in NextGen EPM system. Accurately enter required patient demographics (race, language, ethnicity, social security number, email address, referring provider etc.) into NextGen EPM system. Create referrals for Phreesia referral dashboard. Maintain and update referrals within the Phreesia referral dashboard. Initiate insurance verification process to confirm insurance eligibility. Process and review referral documents and add to patients chart. Obtain practice referral and / or pre-certification necessary for patients for internal and external referral appointments or orders. Communicate information pertaining to practice referral and / or pre-certification to patients, external medical offices and internal staff through Phreesia referral dashboard. Prioritize patient messages, referrals, and requests for prior authorizations according to their urgency. Develop and maintain data management systems, e.g., a tickler file, which enhances his/her capability to track patient referrals, authorization requests or messages effectively and efficiently, thereby ensuring the provision of comprehensive health care services to our patients. Maintain and routinely update patients' medical records with documentation related to referrals and phone messages that is pertinent, appropriate and concise. Educate and/or advise patients regarding care related issues, (within the scope of his/her training and job duties), in a safe, effective and appropriate manner. As requested, assist with the development or revision of protocols related to message and referral management. As requested, collect, aggregate and display data for Quality Assurance monitoring, Quality Improvement activities, reports, clinical plans, or other program efforts. Prepare reports and other documentation as required. Adhere to SSC Core Values: Trust Respect Integrity Clear Communication Collaboration
    $32k-39k yearly est. 60d+ ago
  • Patient Access Specialist (PAS)

    MMC Group 4.5company rating

    Patient access representative job in Fort Mill, SC

    Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at ************** Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job! MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 🌐 Remote - Call Center Patient Access Specialist (PAS) 📍 Location: Remote 💵 Pay Rate: $19.50/hr. 🕐 Full-Time, Monday-Friday Do you thrive in a role that blends technical knowledge, healthcare coordination, and compassionate service? As a Call Center Patient Access Specialist (PAS), you'll be the go-to resource for patients and providers navigating manufacturer-sponsored programs. From claims and authorizations to reimbursement support, you'll help ensure timely, seamless access to care, all from a remote setting. ✅ Position Summary: Under the general supervision of an Operations Manager, the Call Center PAS provides advanced-level services to patients, caregivers, and providers participating in a manufacturer-sponsored healthcare access program. You'll work with sensitivity, urgency, and precision to manage inquiries, documentation, and program logistics. 🛠️ Primary Duties and Responsibilities: Deliver advanced support services, which may include: Billing and coding support Claims submission, tracking, and assistance Prior authorization support and follow-up Coordination of benefits Benefit verification result calls and welcome calls Advanced alternate coverage research Appeals and denials management Adverse event intake and reporting (as directed) Provide timely, accurate, and empathetic customer service to patients, providers, caregivers, and internal team members Escalate complex customer concerns following protocol Serve as a regional expert on payer trends, identifying and reporting delays or patterns in reimbursement (e.g., denials, pricing issues, or payment holds) Prepare and process necessary correspondence Coordinate with internal and external service providers to ensure adherence to program policy and service level agreements (SLAs) Maintain confidentiality of all patient-sensitive information in compliance with regulations Analyze moderately complex issues by reviewing multiple factors and exercising judgment based on standard operating procedures Work independently from a phone or system queue with minimal supervision Accept performance feedback and implement process improvements as directed Perform additional assigned duties, which may include general program services such as benefit verifications and patient assistance program (PAP) determinations 🎓 Experience & Education Requirements: High school diploma or GED required Broad training in relevant fields such as business administration, accounting, computer sciences, medical billing/coding, or customer service Completion of a two-year associate's degree program, technical vocational training, or an equivalent combination of education and experience 4+ years of directly related and progressively responsible experience required A two-year degree may substitute for 2 years of experience A four-year degree may substitute for 4 years of experience 🧠 Skills, Knowledge & Abilities Required: Excellent verbal and written communication skills Ability to build and maintain productive working relationships with internal and external partners Advanced interpersonal and customer service skills Strong organizational skills and attention to detail Solid mathematical and basic analytical skills Working knowledge of: Accounting principles Pharmacy operations Medical claims and terminology Familiarity with healthcare billing (preferred) Acceptable use of medical industry vernacular Proficiency in Microsoft Office applications, especially Excel, Outlook, and Word Ability to apply company policies and procedures to resolve a variety of issues with developing professional expertise 🏠 Remote Work Environment: Work is performed remotely in a professional home office The noise level is consistent with a typical office setting Reasonable accommodation is available to support individuals with disabilities 🖥 Equipment Options: Choose one of the following: * Client-Provided Equipment (limited availability) * Bring Your Own Device (BYOD) BYOD Requirements: Windows OS laptop or desktop only (no tablets or Apple products) External mouse (required) External keyboard (optional) Minimum of two total screens (e.g., laptop screen + external monitor) Must be connected to modem via Ethernet cable (wired internet) 🧘 ♀️ Physical & Mental Requirements: Sedentary work involving reaching, lifting, typing, finger dexterity, and repetitive motion Visual focus includes close vision, distance vision, and peripheral vision with ability to adjust focus 75% or more of the workday is spent on a computer Must be able to manage stressful situations calmly and professionally If you're ready to take ownership of critical healthcare access operations and empower patients on their treatment journey, apply now to join a compassionate, expert-driven remote team.
    $19.5 hourly 60d ago
  • Registrar -Full Time

    Southeastern College 2.8company rating

    Patient access representative job in Charlotte, NC

    Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Tuition assistance Join Southeastern College as a Campus Registrar ! Empower Students. Shape Academic Success. Be a Campus Leader.Are you passionate about the power of education and driven to make a difference in your community? Southeastern College invites you to become our next Campus Registrar-a dynamic, pivotal role where organization meets inspiration! As the Registrar, you'll be the heart of our academic operations, connecting students, faculty, and staff to ensure an exceptional campus experience and academic excellence. About Southeastern College At Southeastern College, our mission is clear: provide targeted, high-quality educational services that address real community needs. We foster a collaborative and student-focused environment where every team member is empowered to impact student success and lifelong learning. What You'll Do as Registrar As the Registrar, you are the architect of our academic programs-building schedules, overseeing records, and guiding students from the moment they enroll through to graduation and beyond. You'll collaborate closely with the Dean, faculty, and campus staff, and serve as a trusted resource for students navigating their academic journeys.· Academic Scheduling & Program Building: Design and manage course schedules using our C2K system, ensuring every student can access the education they need. You'll coordinate course offerings, review program requirements, and help students plan their paths to achievement.· Enrollment & Admissions Support: Play a key role in the enrollment process by verifying student credentials, reviewing vital documentation, and ensuring compliance with requirements for scholarships, federal programs, and more. You'll empower new students during orientation and pre-registration.· Transcripts & Academic Records Management: Maintain and safeguard all student transcripts and academic records-ensuring accuracy, privacy, and accessibility for both incoming and graduating students. Your attention to detail keeps our academic records flawless!· Student & Faculty Engagement: Prepare and distribute faculty rosters, track attendance, and manage the collection and reporting of course grades and evaluations, supporting both faculty and student progress. You'll play a vital role in resolving student concerns and enhancing the academic environment.· Documentation & Compliance: Meticulously scan, manage, and track student files in both digital and paper formats, ensuring all records are up to date and compliant with institutional and federal guidelines.· Online Campus Liaison (for select campuses): Serve as the bridge between our campus and Southeastern College's online programs, helping students transition, conducting in-person orientations, and supporting their ongoing academic needs. Why This Role is Exciting · Impact Student Futures: Your work directly shapes the educational journeys and successes of our diverse student population.· Be a Campus Leader: Collaborate with campus leaders and staff to create a vibrant learning environment and solve complex challenges.· Develop Your Career: Gain expertise in academic administration, compliance, student services, and leadership in a supportive professional setting.· Innovation and Variety: From in-person orientations to digital file management, every day offers something new. Are You Ready to Join Our Team? If you thrive in a fast-paced, mission-driven environment and are ready to play a crucial role in shaping academic excellence, we want to meet you! Apply now to become the next Campus Registrar at Southeastern College-where your skills, passion, and drive truly make a difference. Annual Security Report
    $23k-26k yearly est. Auto-Apply 60d+ ago
  • Patient Services Coordinator-LPN

    Centerwell

    Patient access representative job in Charlotte, NC

    Become a part of our caring community and help us put health first The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices Have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Must possess a valid state driver's license and automobile liability insurance. Must be currently licensed in the State of employment if applicable. Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $45,400 - $61,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
    $45.4k-61.3k yearly Auto-Apply 11d ago
  • Part-time Standardized Patients

    NBEO

    Patient access representative job in Charlotte, NC

    The National Board of Examiners in Optometry (NBEO) is hiring part-time Standardized Patients to assist the organization. Founded in 1951, the National Board of Examiners in Optometry is an independent, non-governmental, non-profit organization whose examinations are universally accepted for optometric licensure in the United States and internationally. NBEO's mission is to protect the public by developing, administering, scoring, and reporting results of valid examinations that assess competence in optometry. NBEO has a full-time staff of 28 and utilizes over 100 optometrists as subject matter experts nationwide in support of its examination programs. NBEO is one of the few national boards in any profession with a repertoire of exams that include computer-based tests, an advanced competence exam, and clinical skills test using standardized patients at the National Center of Clinical Testing in Optometry (NCCTO). We work to maintain the best possible environment for our employees, where people can learn and grow with the organization. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. This role is a part-time, onsite position based in Charlotte, NC. Pay Starting at $17.00 per hour Highlights: Participate as a standardized patient in an optometric licensure examination. In this role you will be trained to sit for examinees by simulating a patient with symptoms or problems, as well as participating in clinical optometric procedures of an eye examination. The typical work week ranges from 12-24 hours, depending on scheduling needs. $500 retention bonus after 3 months of successful employment! See full job description below. Reporting to the NCCTO Site Manager, Standardized Patients are responsible for maintaining a highly standardized testing environment for candidates to high-stakes licensure examinations. Essential Duties and Responsibilities include the following: Participate in the clinical skills exam performed by Optometry candidates Anterior Segment procedures include: Biomicroscopy-an evaluation of the eyelids, eyelashes, lacrimal drainage, conjunctiva, sclera, cornea, anterior chamber, iris, crystalline lens and includes upper lid eversion Goldmann Applanation Tonometry-a measurement of the intraocular pressure Gonioscopy-a procedure using a type of contact lens to assess the relative openness of the anterior chamber angle Posterior Segment procedures include: Binocular Indirect Ophthalmoscopy-an assessment of the peripheral retina Dilated Biomicroscopy and Non-Contact Fundus Lens Evaluation-includes evaluation of the lens, vitreous, and retina including the optic nerve and macula Portray real-life patients to simulate symptoms or problems Serve as a proctor for the Injections Skill Exam, the Laser and Surgical Procedures Exam and Posterior Segment Skills of the Part III PEPS exam when requested. Properly complete a checklist before and after testing as part of standard operating procedures Clean optometric equipment following specific protocols Assess candidate performance based on scoring criteria set for this position Maintain strict confidentiality of all secure exam materials and information and candidate information Report any testing abnormalities or candidate issues promptly Consistently adhere to training and standardization requirements Qualifications: High School Diploma or GED Additional General Skills Required: Demonstrate reliability and punctuality; Pay great attention to detail before, during, and after testing administrations; Exhibit excellent communication and listening skills; Provide appropriate feedback regarding a candidate's performance; Follow appropriate protocols for the video and audio recording of exam performances for scoring and education purposes; Contribute as a team player based on organizational needs
    $17 hourly 60d+ ago
  • Ongoing Care Representative

    Scentair 4.4company rating

    Patient access representative job in Charlotte, NC

    This role is responsible for delivering exceptional customer service experiences, including accurate, timely, and effective communication and execution of relational and transactional activities among internal and external customers. Your day-to-day... * Engage in communication platform, including but not limited to, CRM activities, customer touchpoint activities, phone interaction, email, and additional customer communication post-setup and throughout the customer lifecycle. * Interact with other staff to facilitate and execute proper account creation, shipment validations, and tracking, along with general operations and administrative functions. * Interacting with customers and cross-functional associates through handling customer requests, research, and preparing management reports and spreadsheets. * Perform account receivable activities including payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, invoices, and statements inquiries. * Maintenance activities of existing customers, including but not limited to, scent changes, account maintenance, RMAs, credit memos, contracts, accounts receivable, and operational activities around customer shipments. * Accurately prepare, distribute, and track all forms and related documentation associated with accounts and other business demands. * Monitor accounts from creation through the entire lifecycle, managing issues and escalating as necessary. * Participate in team meetings, bringing information about activities and transactions to the team for review, reporting of issues, and adherence to general procedures and practices. * This position will also support other ScentAir departments and positions throughout the customer lifecycle, with a focus on building relationships within the initial association between ScentAir and the customer. Who we are looking for... * Associate's Degree OR 2+ years of experience in the related field. * Previous experience managing account relationships. * Strong Microsoft Office skills (Excel required) and general computer skills. * Project and time management skills. * Interpersonal skills - relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact. * Excellent analytical/problem-solving skills. Detail-oriented with exceptional time management and multi-tasking ability * Knowledge of Salesforce is a plus. What you bring... * You are Self-Sufficient * You are Reliable * You are an Excellent Communicator * You are good at Problem Solving * You are Organized Be part of something scent-sational! * Competitive pay * Medical, dental, vision, and life insurance * Company matched 401k * Fun, team-focused hybrid work environment in a clean, modern office space * Employee driven community outreach program Success in this position would lead to higher satisfaction and improved communication with ScentAir customers. The position has a primary responsibility to support internal and external customers through management and maintenance of existing customer interface, requests, and relationships, as well as assisting the customer care team to onboard all clients, assure client contract accuracy, mitigate past due accounts through proactive customer communications, management, and related activities.
    $33k-40k yearly est. 10d ago
  • Senior Registration Specialist

    Milwaukee Area Technical College

    Patient access representative job in Charlotte, NC

    Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at ************* Performs staff support duties of a highly responsible and confidential nature to assist in the administrative operations of the department. Work requires comprehensive knowledge of departmental and college operations, policies and procedures, and the exercise of independent judgment, including discretion in the resolution of problems and details. Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Receives and responds to correspondence. Receives and directs visitors, provides support in a variety of functions to an individual, team, department, or other group. Collects, reviews and analyzes data, and prepares student reports, charts, graduation statistics, and federal enrollment reports. Responds to or routes routine inquiries from external or internal sources with standard correspondence or other messaging. Has advanced word processing, spreadsheet and graphics software skills. Attains full proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function within the Registration and Academic Records department. Works under the direction of the administrative staff in the Registrar's Office. * Must be able to perform all duties of the Registration Specialist position. * Works with student academic records current computerized and archived hardcopies. * Graduation audits, communication to possible graduates and graduates, ordering degrees, commencement ceremony * Working with students, staff, and pathway offices, financial aid, Career and Transfer offices, this position contributes to an effective and efficient office that emphasizes superior customer service * Maintain records through data entry, word processing, file maintenance, and composing correspondence. * Assists with maintenance of degree and program requirements by working closely with curriculum regarding changes and errors * Apprentice Student Processing and working extensively with external customers. * NSC verifications, Degree verifications, and manual correction of records * Prepare National Student Clearinghouse enrollment reporting, Degree Verify, and correcting error reports * Assists with processing transcripts, verifying enrollment and loan deferments * Answer phones, respond to emails, greet visitors, assist with registration needs, forms, questions, and make student appointments as needed. * Prepare and run CROA reports. * Troubleshoot transcript, registration, verification issues * Train staff on specific departmental processes * Write and Maintain updated SOP's * Assists students in registration self-service applications (i.e. graduation application) * Website review and update * Prepare, edit and proof read documents * Maintain and update student records and databases * Gather and provide information and interpret data requiring reference to of sources. Maintain complex statistical reports including designing formats for complex tables, charts and graphs; may conduct special studies to report recommendations as requested. * Regularly performs a significant amount of work that requires a greater degree of expertise than the performance of the Registration Specialist and plays a major role in coordinating the primary function or activity of academic records area regarding commencement and graduation that requires working with program liaison, college administrators, faculty members or external agencies. * Performs other related duties as required for the efficient operations of the division. Required Education: * High School Diploma and one (1) year (12 credits) additional coursework in a postsecondary school. Preferred Education: * Associate degree. Required Experience: * Four (4) years of office experience. Preferred Experience: * Six (6) years office experience Knowledge, Skills & Abilities * Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community * Advanced knowledge of software functions including Microsoft Office, COSMO, email, and reporting tools. * Advanced knowledge of business English, spelling, punctuation and composition. * Advanced knowledge of business office practices, procedures and skill in their applications. * Proven skills managing complex records, assembling and organizing data, and preparing reports from records. * Proven ability to compose a wide variety of correspondence without specific instructions. * Proven ability to establish and maintain effective working relationships with all levels of staff, employees, students and the public. * Ability to utilize excellent customer services skills in order to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies, business community and the general public. * Organization and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism. * Ability to run CROA reports. * Proven ability to work under stress and pressure. * Ability to create and maintain a positive work environment. * Ability to multi-task and deal with interruptions and work in a fast-paced office environment. * Ability to quickly learn new systems and processes * Ability to work independently and as part of a team * Ability to handle change. * Exceptional abilities for attention to detail. Physical Demands: * Ability to lift up to 15lbs, carry, and push up to 20 lbs. and ability pull up to 50 lbs. * Ability to climb stairs and a ladder and maintain balance. * Ability to stoop, kneel, crouch, reach, hear and speak. * Sitting/Standing/Walking: 45% of time spent sitting, 40 % of time standing, 15% of time walking. Start Date: Available to start immediately. Hours/Location: There are two vacancies. One works 9am 6pm the other 8am - 4:30pm. ork hours This is a 100% IN PERSON 38.75 hours per work week year round position. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited. Salary Information: Salaries are listed up to the midpoint of the range and placement is determined based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the fully completed job application. Application Materials: A complete application entails providing thorough details, including personal information, educational background, and comprehensive work experience. Along with your completed application, please upload an up-to-date resume. Education will be formally verified prior to offer. Interviews: Selected qualified candidates will be invited to participate in a virtual interview on a date to be determined. Candidates who are selected after the first interview will be invited to a second-round interview. Final interviews will be conducted on site at our Milwaukee Downtown Campus location. EEOC: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at ************ (Wisconsin Relay System: 711) or email *************.
    $24k-34k yearly est. 43d ago
  • Patient Services Coordinator

    Mindpath Care Centers

    Patient access representative job in Charlotte, NC

    The Patient Services Coordinator (PSC) serves as the main administrative contact for both patients and clinicians at their assigned center to ensure that the center runs smoothly daily. The PSC will provide excellent clinician and patient support in a pleasant working environment that embody our core values: ICARE-Integrity, Community, Accountability, Results, Enthusiasm. A detailed description of role responsibilities are outlined below. Administrative Responsibilities: • Telephone management: Answer incoming phone calls, assist caller with all requests, connect with other departments when necessary, retrieve and process voice mails, relay all messages to appropriate individuals within 1 business day • Learn, become proficient and utilize all MPCC systems (AMD, MEND, PETAL, Five9, Company Portal) • Maintain the center environment to ensure clinician, patient, and shared spaces are used appropriately and kept clean • Adhere to the Missed Visit Report SOP responsibilities as outlined • Adhere to the Medical Records Policies and Procedures responsibilities as outlined • Coordinate lunches with pharmaceutical representatives and Center Directors on center calendar • Order center and clinical supplies • Maintain current stock of clinician appointment cards • Check email and respond to received emails and Teams messages • Attend all meetings and trainings as assigned Responsibilities to Clinicians: • Task clinician messages that need their attention (non-medication patient questions) using the SBAR communication format • Forward all important patient or referring clinician correspondence to clinician in timely manner • Task MST messages that need their attention (medication related questions) • Process and send out pharmacogenetic testing • Process and send out drug screens • Administer computerized testing for patients and upload results (CNS-VS and Qb) • Confirm that Center calendar is current with team member time off requests Patient Responsibilities: • Greet patients professionally and respectfully upon entering by adhering to the MPCC Service Excellence Standards • Check- in patients and ensure clinician is notified of patient's arrival • Obtain all new patient paperwork, a copy of a photo ID and insurance card (front and back) < OR> • Confirm each patient's demographic information at each visit (insurance, address, phone number, email) • Collect the patient's payment for DOS, existing balance and any other payment required. • Upload patient notes, information, etc. into the patient's charts in AMD • Notify Prior Authorization department of any requests and follow up as needed • Prepare, scan, transmit letters and/or documentation as needed • Manage wait list for patients requesting a sooner appointment • Schedule and reschedule appointments as necessary Requirements for Position: • Travel to different locations and act as additional coverage as needed (primarily float position) • Excellent communication skills, both verbal and written • Organized with an ability to multi-task • Ability to maintain calm and professional demeanor in potentially stressful situations. • Ability to problem solve • At least 1 - 2 years working in an office setting (preferably medical) Proficient computer and software skills Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds. Work Environment: While performing the essential functions of the job, the team member comes in contact with patients in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations.
    $28k-39k yearly est. Auto-Apply 60d+ ago
  • Patient Services Coordinator

    Metrolina Nephrology Associates

    Patient access representative job in Charlotte, NC

    Metrolina Nephrology Associates is the region's most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate. It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients' quality of life through professional activity and dedication. To attract the best and the brightest, Metrolina has competitive wages and benefits and a generous paid time off package beginning in your first year of employment: 4 weeks (accrued) paid time off PLUS 7 additional paid holidays! We offer two medical plans, employer paid employee dental, vision, employer paid basic life insurance, voluntary life, disability, critical illness, accident, pet insurance and more! We also have a generous 401k plan with two entry dates after 90 days of employment. Voted by employees as a Best Places to Work in Healthcare by Modern Healthcare 3 years running. A non-exempt position responsible for working directly with patients and their families to discuss any questions regarding appointments, checking in, checking out, collecting co-pays and insurance information. Duties include but not limited to: Demonstrates proficiency in the use of Phreesia, Allscripts PM and Allscripts EMR Confirms and enters current insurance information Collects and verifies patient demographic and insurance information Secures updated annual HIPAA forms Collects co-pays and co-insurance prior to services being rendered. Reconciles payments daily. Acknowledges patient arrival in the Practice Management System Activates lab orders Greets and guides patients through the registration process Answers and processes incoming calls asking appropriate questions for optimal direction. Delivers clinical updates to patients experiencing extended wait times Follow My Health Portal Encourages survey completion Schedules follow up appointments utilizing recall when necessary Schedules lab appointments Enters outgoing referral orders Reconciles encounter forms Requirements High School Diploma or equivalent. Minimum of two years' experience in customer service, with at least 6 months of experience in a health care setting. Patient representative experience preferred. Knowledge of the health care field and medical office protocols/procedures. Knowledge of specific assisting tasks related to the particular medical practice. Knowledge of information that must be conveyed to patients and families. Knowledge of legal and ethical considerations related to patient information.
    $28k-39k yearly est. 22d ago
  • Patient Access Specialist

    Affinity Health Center 3.8company rating

    Patient access representative job in Rock Hill, SC

    Affinity Health Center seeks a full time Patient Access Specialist to provide excellent customer service to patients; answer shared calls on agency call center; schedule patients for appointments; verify insurance and collect copays; collaborate with coworkers across the organization to provide patient centered care. Pay: $16.00 - $19.00 per hour Benefits: Fully Funded Health Insurance Paid-time-off Group Health /Life/Dental/Vision/Disability Health Reimbursement Account 403B Retirement Plan with 3% match 12 Paid Holidays Monday - Friday schedule (Mission Statement) Affinity Health Center serves the healthcare needs of our community by providing access to high-quality, comprehensive care with compassion, dignity and respect. (Vision Statement) Affinity Health Center's vision is for a healthy and vibrant community where all people have access to exceptional and comprehensive healthcare.
    $16-19 hourly 60d+ ago
  • Care Coordinator Auth Scheduling Specialist, Charlotte, NC, Full time

    Advocate Health and Hospitals Corporation 4.6company rating

    Patient access representative job in Charlotte, NC

    Department: 09168 SE Medical Group Division Operations - Central Referrals Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F, 8-5 Pay Range $20.40 - $30.60 Essential Functions Completes referrals for patients and coordinates with referring and receiving practices and/or departments. May coordinate and prepare financial estimates for patients. Obtains all authorizations needed. Directs patients to providers in their insurance plan. Reviews benefits and educates patient on insurance coverage. Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers. Reviews schedules and confirms schedules are accurate and time is properly allocated. Follows up on all referrals to ensure no care gaps. Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience and Certifications High School Diploma or GED required. Computer experience required. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Knowledge of medical records software preferred. Customer service experience required. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
    $20.4-30.6 hourly Auto-Apply 60d+ ago
  • Patient Access Representative

    Cottonwood Springs

    Patient access representative job in Hickory, NC

    Job Summary (PSR) responsible for front office processes Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers. Essential Functions(PSR) Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. Assists in checking out patients and assists them with referral processing and scheduling process Collects co-pays and posts charges. Charge entry and patient balance processing. Distributes information to patients regarding office policies, procedures, information about the practice, etc. Explain and enroll patients in the patient portal. Additional responsibilities as needed Benefits - Wide range of benefits options! Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs. HSA 401(K) retirement plan contributions Generous Paid Time Off Accident & Critical Illness Insurance Prescription Assistance with OptumRx Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft. Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week. Free travel and entertainment discount program to ensure you enjoy your time away from work. Why join our team? Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you! Minimum Education High school diploma or equivalent required Graduate from a medical office assistant program preferred Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
    $26k-34k yearly est. Auto-Apply 1d ago
  • Patient Financial Services Coordinator - PT (Weekends)

    Pavillon International 4.4company rating

    Patient access representative job in Millingport, NC

    We are seeking a reliable and detail-oriented Part-Time Patient Financial Services Coordinator to join our team! The Patient Financial Services Coordinator provides financial guidance and support to patients before and during the admissions process. This role includes explaining program costs, payment options, and insurance coverage; assisting patients and families with financial matters; ensuring completion of all required documentation; and coordinating with internal departments to ensure a smooth admissions process. This weekend position is part-time and hybrid (occasional in-person). Flexibility to assist in covering the weekday Financial Services Coordinator role (typically for planned vacations, etc.) is a plus. Education : Associate Degree in Business or equivalent relevant experience. Experience : 3-5 years of accounting/bookkeeping experience. Experience with healthcare insurance is preferred. Key Responsibilities include : Provide financial counseling and assistance to patients and/or family members as needed. Explain program costs, payment options, and insurance coverage in a clear and compassionate manner. Review and update the financial console and other documents for any approved financial aid, discounts, or other adjustments. Complete all Patient Financial Agreement documents, validating that they are approved. Ensure all patient payments are collected at the time of admission and deposited into Pavillon's bank account in a timely manner. Obtain signatures on all required financial agreement forms. Work closely with the Utilization Review Coordinator and Insurance Specialist on all patient insurance issues. Collaborate with admissions and clinical teams to ensure accurate and timely financial communication. Maintain detailed, confidential financial records in accordance with company and regulatory standards. Support weekday Financial Services Coordinator coverage when needed. When you join the Pavillon team, your Career Experience includes : Career Growth : Continuous learning and career development Work-Life Balance : Environment that provides support and skill development Integrity : We value and respect our employees and patients Sense of Purpose : Your contributions improve the quality of people's lives Empowering Positive Culture : Environment that focuses on bringing out the best in people Trust in Leadership : Managers foster an environment of trust, mentorship and fairness Encouragement and Recognition : Be recognized, appreciated and rewarded Involvement and Belonging : We look forward to welcoming you to our team! All part-time employees are eligible for a benefits package that includes: outstanding 401(k) retirement plan that matches employee contributions dollar-for-dollar, up to 4% beautiful 160-acre campus with walking trail Must have satisfactory criminal background check and clean urine drug screen. Equal Opportunity Employer
    $28k-35k yearly est. Auto-Apply 5d ago
  • Patient Services Tech Specialist

    Olsa Resources

    Patient access representative job in Hickory, NC

    Blood collection by venipuncture and capillary technique from patients of all age groups Urine drug screen collections Paternity collections Breath/saliva alcohol testing LCM/Cyber Tools TestCup Pediatric Blood Collections Difficult draws (patients in various facilities) Must have comprehensive understanding of compliance and safety, and is able to effectively communicate the importance of compliance and safety to other employees Possess the ability and skills necessary to provide orientation and training Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications. Operate personal computer Qualifications Requires a High School Diploma or equivalent with 2+ yrs experience Phlebotomy Certification with 2+ yrs experience Normally requires a Valid Driver's License, along with a clean driving record; may qualify as a floater Legal Authorization to Work in the US Additional Information Pay Rate: DOE 4 Month Contract +/- Shift: Mon-Thurs, 8AM-5PM
    $32k-39k yearly est. 15h ago
  • Registrar -Full Time

    Southeastern College 2.8company rating

    Patient access representative job in Charlotte, NC

    Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Tuition assistance Join Southeastern College as a Campus Registrar ! Empower Students. Shape Academic Success. Be a Campus Leader. Are you passionate about the power of education and driven to make a difference in your community? Southeastern College invites you to become our next Campus Registrara dynamic, pivotal role where organization meets inspiration! As the Registrar, youll be the heart of our academic operations, connecting students, faculty, and staff to ensure an exceptional campus experience and academic excellence. About Southeastern College At Southeastern College, our mission is clear: provide targeted, high-quality educational services that address real community needs. We foster a collaborative and student-focused environment where every team member is empowered to impact student success and lifelong learning. What Youll Do as Registrar As the Registrar, you are the architect of our academic programsbuilding schedules, overseeing records, and guiding students from the moment they enroll through to graduation and beyond. Youll collaborate closely with the Dean, faculty, and campus staff, and serve as a trusted resource for students navigating their academic journeys. Academic Scheduling & Program Building: Design and manage course schedules using our C2K system, ensuring every student can access the education they need. Youll coordinate course offerings, review program requirements, and help students plan their paths to achievement. Enrollment & Admissions Support: Play a key role in the enrollment process by verifying student credentials, reviewing vital documentation, and ensuring compliance with requirements for scholarships, federal programs, and more. Youll empower new students during orientation and pre-registration. Transcripts & Academic Records Management: Maintain and safeguard all student transcripts and academic recordsensuring accuracy, privacy, and accessibility for both incoming and graduating students. Your attention to detail keeps our academic records flawless! Student & Faculty Engagement: Prepare and distribute faculty rosters, track attendance, and manage the collection and reporting of course grades and evaluations, supporting both faculty and student progress. Youll play a vital role in resolving student concerns and enhancing the academic environment. Documentation & Compliance: Meticulously scan, manage, and track student files in both digital and paper formats, ensuring all records are up to date and compliant with institutional and federal guidelines. Online Campus Liaison (for select campuses): Serve as the bridge between our campus and Southeastern Colleges online programs, helping students transition, conducting in-person orientations, and supporting their ongoing academic needs. Why This Role is Exciting Impact Student Futures: Your work directly shapes the educational journeys and successes of our diverse student population. Be a Campus Leader: Collaborate with campus leaders and staff to create a vibrant learning environment and solve complex challenges. Develop Your Career: Gain expertise in academic administration, compliance, student services, and leadership in a supportive professional setting. Innovation and Variety: From in-person orientations to digital file management, every day offers something new. Are You Ready to Join Our Team? If you thrive in a fast-paced, mission-driven environment and are ready to play a crucial role in shaping academic excellence, we want to meet you! Apply now to become the next Campus Registrar at Southeastern Collegewhere your skills, passion, and drive truly make a difference.
    $23k-26k yearly est. 1d ago
  • Patient Services Coordinator

    Metrolina Nephrology Associates

    Patient access representative job in Charlotte, NC

    Metrolina Nephrology Associates is the region's most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate. It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients' quality of life through professional activity and dedication. To attract the best and the brightest, Metrolina has competitive wages and benefits and a generous paid time off package beginning in your first year of employment: 4 weeks (accrued) paid time off PLUS 7 additional paid holidays! We also have a generous 401k plan with two entry dates after 90 days of employment. We offer two medical plans, employer paid employee dental, vision, employer paid basic life insurance, voluntary life, AD&D, Accident, Critical Illness, Pet Insurance and more! A non-exempt position responsible for working directly with patients and their families to discuss any questions regarding appointments, checking in, checking out, collecting co-pays and insurance information. Duties include but not limited to: Demonstrates proficiency in the use of Phreesia, Allscripts PM and Allscripts EMR Confirms and enters current insurance information Collects and verifies patient demographic and insurance information Secures updated annual HIPAA forms Collects co-pays and co-insurance prior to services being rendered. Reconciles payments daily. Acknowledges patient arrival in the Practice Management System Activates lab orders Greets and guides patients through the registration process Answers and processes incoming calls asking appropriate questions for optimal direction. Delivers clinical updates to patients experiencing extended wait times Follow My Health Portal Encourages survey completion Schedules follow up appointments utilizing recall when necessary Schedules lab appointments Enters outgoing referral orders Reconciles encounter forms Requirements Attendance: Regular, reliable, and punctual attendance is an essential function of this position. The ability to consistently adhere to scheduled work hours and fulfill job responsibilities in a timely manner is critical to the success of the role and the overall operations of the team. High School Diploma or equivalent. Minimum of two years' experience in customer service, with at least 6 months of experience in a health care setting. Patient representative experience preferred. Knowledge of the health care field and medical office protocols/procedures. Knowledge of specific assisting tasks related to the particular medical practice. Knowledge of information that must be conveyed to patients and families. Knowledge of legal and ethical considerations related to patient information.
    $28k-39k yearly est. 10d ago
  • Patient Services Coordinator-LPN

    Centerwell

    Patient access representative job in Rock Hill, SC

    Become a part of our caring community and help us put health first The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact Required Experience/Skills: Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which he / she practices Have at least 1 year of home health experience. Prior packet review / QI experience preferred. Coding certification is preferred. Must possess a valid state driver's license and automobile liability insurance. Must be currently licensed in the State of employment if applicable. Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $45,400 - $61,300 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
    $45.4k-61.3k yearly Auto-Apply 60d+ ago

Learn more about patient access representative jobs

How much does a patient access representative earn in Charlotte, NC?

The average patient access representative in Charlotte, NC earns between $23,000 and $38,000 annually. This compares to the national average patient access representative range of $27,000 to $41,000.

Average patient access representative salary in Charlotte, NC

$30,000
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