Patient access representative jobs in Cheektowaga, NY

Evergreen Health At Evergreen, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community. The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen's Center for Behavioral Health. They will collaborate with and support team members to ensure a patient-focused approach to care. As part of the Essential Functions for this role, the Patient Services Representative: Serves as receptionist for the Behavioral Health practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols Checks in/out patients into EMR; Verifies all patient demographics and healthcare personal information Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiates patient requests; Retrieves when requested all packages, deliveries and mailings Qualified Candidate will have a high school diploma. Must be able to communicate clearly and professionally in writing and verbally with a strong knowledge of medical terminology (preferred). Attention to detail and computer efficiency required. Experience with EMR (Electronic Medical Records) systems strongly preferred. Excellent typing and editing/proofreading skills highly desired; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential . Job Type: Full-time Required education: HS Diploma or GED Preferred experience: Working in EMR systems; Bilingual (English/Spanish) candidates strongly encouraged to apply What Evergreen Health Offers You: Multiple comprehensive medical health insurance plans for you to choose from Dental and Vision coverage at no cost to you Paid Time Off package that equals 4 weeks of time in your first year 403b with a generous company match Paid parking or monthly metro pass Professional development opportunities Paid lunch breaks

Elderwood at Wheatfield is searching for a seasoned Clinical Staff Scheduler to join our team. Minimum of two (2) years of related experience scheduling staff in a high volume healthcare environment is required. The Clinical Scheduling Specialist generates, manages and updates master schedules for the nursing department while making adjustments as needed according to budgetary constraints, census fluctuations, attendance tracking, benefit accrual entries, and leaves of absence. Responsibilities 1. Acts as the point person and lead for all matters related to scheduling staff. 2. Thoroughly understands and uses the master staffing schedule extensively. 3. Uses multiple staffing tools intricately and possesses an in-depth understanding staffing to census expectations. 4. Troubleshoots and effectively problem-solves staffing complexities with minimum supervision. 5. Displays understanding of PPD metric and how to staff accordingly. 6. Maintains regular, consistent communication with DON/ADON to ensure coordination of staffing. 7. Maintains accuracy of nursing schedule in Kronos and all required tracking. 8. Prepares daily staffing sheets with continual revisions as necessary. 9. Follows company policies for staffing as well as budgeted guidelines for assignment of staff. 10. Completes a listing of vacant nursing positions for DON weekly. 11. Schedules staff time off requests according to established guidelines and the DON/ADON's approval/direction. 12. Ensures at least one other staff member is trained on the Staffing Specialist's position in the event of vacation, sick leave, vacancy, etc. 13. Identifies critical or difficult to fill positions/shifts and takes proactive action to balance the schedule. 14. Reviews daily exception logs for payroll and assists with payroll preparation for the nursing and nursing admin department. 15. Communicates regularly with agency contacts and maintains positive, proactive business relationships. 16. Collaborates with human resources regarding policy implementation, compliance for new staff (both internal and agency) and properly communicates all staff requests (e.g. status changes). 17. Displays professionalism and ability to work in a high volume, fast-paced environment. 18. Communication expert with the ability to approach staff easily, form strong relationships and persuade staff to assist in times of need. 19. Consistently demonstrates fairness and impartiality in accordance with company scheduling/staffing practices. 20. Utilizes electronic timekeeping system as directed. Qualifications Minimum of Associates degree (Bachelors preferred) Minimum of six (6) years of related experience in a high paced environment preferably in staffing/scheduling or operations Proficiency in Microsoft Excel Prior experience with scheduling platforms, specifically Kronos, strongly preferred This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

WorkFit Medical Staffing is seeking to hire a Patient Services Representative for a 13-week contract to work 40 hours a week Mon - Fri at a great facility that focuses on step-down care for long-term medical patients. This is a 13-week contract starting June 16th and will NOT require any weekend hours. Must have strong clinic experience and strong Epic experience. We are seeking a talented individual that has AT LEAST 2 yrs of Patient Services/ medical office experience, we prefer Epic experience. Work hours 7am - 4pm weekdays! SOME OF THE JOB FUNCTIONS of the patient services representative: Answer the phone Distribute email lists and merge profiles Help with patient intake and discharge Submit Epic logs, open mail, disperse fax documentation to correct department We are seeking to pay $21-$23 hourly for this administrative office job, which comes with minimal training. We are seeking someone proficient with excellent Microsoft Suite experience: WORD, POWERPOINT, EXCEL, etc. Please apply!

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: * Work-Life Balance(no overnight shifts) * Medical, Dental & Vision Plans * Life Insurance * 401(k) Retirement Plan * Critical Illness, Accident, & Legal Plans * Wellness Program * Learning &Development Opportunities * Paid Time Off * Paid Holidays * Free Onsite Parking at All Locations Schedule: Monday- Friday, 8:00am - 4:30pm or 8:30am - 5:00pm Responsibilities of Position: * Provide excellent customer service in all interactions with patients, clinical support staff, management, and providers * Demonstrate the ability to remain calm and respectful when dealing with all callers * Demonstrate the ability to work well with high call volumes * Demonstrate the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by professional interactions with other representatives of services at the Dent * Ability to collaborate with coworkers and be a team player * Demonstrates a thorough understanding of Call Center policies and procedures as outlined in the training manual * Transfer telephone calls to appropriate locations, departments and personnel within the organization * Transfer patients to proper clinical resources for health care questions and to proper clerical resources for non-clinical support * Work with referring provider offices to schedule patients in a timely and accurate manner, to meet both patient and provider needs * Create and update patient accounts with demographic and insurance information * Confirm and cancel patient appointments for all specialties and multiple ancillary services * Schedule neurology appointments * Possess an understanding and knowledge of subspecialty and individual provider scheduling protocols and guidelines * Possess an understanding of injection scheduling protocols and guidelines including when prior authorization is needed * Possess an understanding of insurance participation, co-pays, and deductibles * Maintain strict confidentiality of all patient information * Page on call provider for hospital consult requests * Work with support staff to provide external providers with immediate access to Dent providers for emergent requests * Completes clerical duties in a time efficient manner as set forth by the Manager * Functions as a member of the health care team related to patient care by interactions and cooperation with physicians and other health care professionals * Work with medical secretaries, checkout staff, triage nurses, and medical assistants to ensure appropriate scheduling and handling of patient needs * Meet or exceed key performance indicators * Meet or exceed expectations for tone, accuracy, call volumes, response times, and average durations * Meet or exceed expectations on monthly call grading * Actively participate in ongoing training and development in a professional manner. * Participate in weekly team huddle and monthly team meeting * Demonstrate the ability to review and discuss performance with the Manager * Reports errors or problems in a timely and professional manner so that appropriate action may be taken for patient care * Performs other duties as assigned or requested Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Skills & Experience Necessary: * Ability to maintain strict confidentiality * Good verbal communication, interpersonal and telephone skills * Good working knowledge of medical terminology * Good planning, organizational, and problem solving skills * Ability to work independently or within a team environment * Willing and able to work overtime as required to meet operational needs and perform all duties * Availability for departmental meetings, which may require reporting early and staying late * Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines Preferred Experience * 1-year experience in a call center or customer service environment Compensation: * Most candidates will start within the first quartile of the pay range * Rates are commensurate with experience EEO Statement Dent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision. All qualified individuals are encouraged to apply and will receive consideration. Mon-Fri 8:00am-4:30pm or 8:30am - 5:00pm 40 hours/week

Are you E.P.I.C?! At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment -and we want YOU to join our dynamic team! We're hiring Care Coordinators for the following departments: Facilities - If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you. Retail - If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you'll thrive here. CPAP Services - If you're passionate about helping clients achieve their best sleep, we need you! Outpatient Services - If you're someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit. Resupply & Compliance Services - If you love keeping patients' therapy running smoothly by getting their supplies to them on time, this role has your name on it. Each position plays a vital role in delivering top-notch care and customer service! What You'll Do Provide Excellent Service : Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies. Educate Clients : Guide individuals and clients on product usage, insurance coverage, and best practices-whether in facilities, a retail storefront, or for CPAP needs. Coordinate and Collaborate : Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service. Manage Documentation : Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records. Ensure Compliance : Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department. What You Bring Communication & Empathy : Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively. Team-Oriented Mindset : Willingness to collaborate across departments and support shared goals. Adaptability & Drive : Eagerness to learn, grow, and navigate diverse tasks-from assisting walk-in customers to verifying insurance details. Attention to Detail : Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments. Minimum Education : High School Diploma or GED required. Associate or Bachelor's degree preferred What You Get - Benefits That Go Beyond the Basics Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs Be Part of Something Bigger - Join an organization that values giving back through community programs Compensation $18.00 - $24.00 per hour, depending on experience Location Wheatfield, NY

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As a patient service representative, you'll be the first person patients see when they arrive at Neighborhood, and you'll help set the tone for a positive patient visit. About the Role: As a patient service representative, kindness and fairness are key as you use your customer service skills in patient interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: Welcomes patients Verifies patient information and makes corrects in the computer system Confirms appointment times, locations, and providers during check-in Communicates delays to the front desk lead Assists in ensuring appointments are confirmed Assists in open and closing procedures Prints daily appointment schedules and front desk reports Verifies insurance through epaces, heathenet, healthplex Inputs insurance information including active/expired dates Sends appropriate patient messages Assists patients in filling out forms Collects co-payments including sliding scale nominal fee Adheres to cash handling policy You will be primarily based at our Riverway location 1569 Niagara St., and will also travel to other Neighborhood sites as needed. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be a PSR: High school diploma or equivalent Able to read, write and speak the English language. A second language of Spanish is preferred Able to learn new software and computer systems Strong attention to detail and customer service skills Kindness: you treat each person with respect and compassion, valuing each person's story Resiliency: you see opportunities to innovate and find solutions when challenges arise Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Medical office experience or medical terminology knowledge preferred but not required EHR knowledge preferred but not required Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $18.50 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

Job Description The Wraparound Care Coordinator provides home-based services to assist youth and families within the Erie County System of Care and who are receiving services through Erie County Department of Social Services. Care Coordination is provided through strength-based, individualized service planning. Linkages, coordination, and monitoring of services to improve and promote family stability are the focus of services. Major Responsibilities/Activities: Provides home based services to families in Erie County utilizing the MiiWrap Care Coordination model Utilizes a strengths-based family driven approach to services Partners with children, parents, guardians, Erie County Department of Social Services and service providers to create a comprehensive Plan of Care and identify any additional services the family may benefit from Conducts assessments throughout duration of the case Provides education, care coordination, and community linkages as appropriate Conducts face to face contacts with families Conducts Child and Family Team meetings each month Participates in trainings required by stakeholders and agency Maintains timely and accurate documentation in two systems Other duties as deemed appropriate Competencies: Solid writing and verbal communication Strong engagement skills and ability to engage with diverse populations Flexibility related to scheduling Familiarity with computer applications (i.e. Word, Excel, Outlook) Familiarity with Fidelity EHR and Connections are a plus Bi-lingual ability is a plus Motivational Interviewing skills are a plus Minimum Requirements: Bachelor's Degree or Master's Degree in a human services related field plus 1 year experience in a professional or internship human services setting. *Experience must be providing direct care services or linkage services to at risk youth/children and families. Valid NYS Driver's License and adequate auto insurance Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds. Hours: Flexible schedule based on clients' needs. Competitive pay rate of $21.512 per hour based on a 37.5 hour work week CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment. Paid Time Off (PTO) -20 PTO Days (25 Days After Five Years of Employment) -14 Paid Holidays (includes 2 flex holidays) - Bereavement: Four Paid Days - Paid Jury Duty Employer Paid Life Insurance Medical, Two Plan Options Dental, Two Plan Options Vision Insurance Wellness Program and Incentives Health Savings Account (HSA) and Quarterly Employer-Contributions Healthcare Flexible Spending Account (FSA) Dependent Care FSA Retirement Employee Referral Bonus Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF) 403(b) Right Away and Employer-Contributions After Two Years Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Hourly Pay Rate: $19.00 Shift: Monday-Friday The Patient Services Representative is a member of the core care team having direct patient contact. Essential duties include managing processes in the most efficient manner to streamline a patient's encounter from beginning to end. Additional responsibilities of this position consist of maintaining broad based knowledge of the care delivery team, exhibiting extensive interpersonal skills, providing general knowledge of benefit coverage as well as internal-external referral processes allowing for the comprehensive facilitation of the patients encounter. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Demonstrates the primary goal of customer satisfaction through positive interaction with the patients, families, and care providers in a respectful, courteous, confidential, and caring manner. • Performs reception duties which include greeting patients, patient registration, and gathers benefit coverage. Educates patient and/or caregiver on the benefit coverage. • Provides patient with receipts for payment, schedules patient appointments and sets up transportation as needed. • Collects co-payments as required. • Obtains patient referrals and prescriptions for all services within the department. • Coordinates external referrals. • Contacts patients, as necessary, to communicate appointment dates and times. • Assumes follow-up responsibility and completion of the internal and external process that includes patient scheduling and the patient's admission of process into rehab services. • Obtains pre-approval / authorization from insurance company, when required. • Monitors incoming patient information and forwards to appropriate providers and support staff as needed as compliant with HIPAA rules and regulations. • Verifies current insurance information including PCP information, assists in the completion of patient forms, reviews and provides billing information as requested. • Maintains accurate patient attendance records in Electronic Health Record System. • Maintains a thorough understanding of all the technical aspects of the PSR position. • Addresses non-clinical patient concerns in a prompt, courteous and efficient manner, making certain that all issues are documented and resolved approximate to the incident occurrence time. • Attends required in-service programs, including continuing education activities and scheduled meetings as required to maintain accuracy and efficiency in the job duties of a PSR. • Adheres to People Inc. plan-wide policies on patient confidentiality. • Supports changes and new programs to improve patient care, service, and staff morale. • Performs other duties as assigned. TEAM FUNCTIONS AND RESPONSIBILITIES: • Displays personal motivation by identifying and accomplishing a new professional/personal goal on an annual basis. • Works to incorporate new information/skill and responsibility into performance. • Promotes a positive image of the department and agency. • Initiates and problem solves utilizing available resources within level of responsibility. • Contributes to a positive work environment by interacting in a courteous, pleasant, and professional manner. • Functions as a member of an interdisciplinary team through utilization of communication skills and cooperation. • Demonstrates flexibility by understanding different views. Adapts approach as situations change and accepts changes in the organization and requirements. • Supports clinic/agency by accepting additional tasks outside of job description such as special projects, and public education. • Plans time off in advance and manages PTO according to department guidelines. MINIMUM QUALIFICATIONS: • High School Diploma/GED • 1 year of related experience • Ability to read and write. • Ability to handle multiple tasks simultaneously. SUPERVISORY RESPONSIBILITY: • This job has no supervisory responsibilities. What we offer: Competitive pay and shift differentials Paid training (no prior experience required) Health, dental, and vision insurance Generous paid time off (PTO) 401(k) retirement plan with employer match Opportunities for career growth within the organization Supportive team environment that values your contributions

Join General Physician, P.C. - Your Gateway to a Fulfilling Nursing Career! Are you a Patient Communication Representative (PCR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PCRs to our growing family. With a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss. Location: Buffalo, NY Position Type: Full-time, First Shift Why General Physician, P.C.? Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime! Comprehensive Benefits: Medical, dental, vision, and more. Generous PTO: Enjoy your well-deserved time off. 401(K) with 3% Employer Contribution: Secure your financial future. Employee Discounts: Exclusive deals, including Verizon Wireless. What you will be doing: The primary purpose of this position is to manage call volume and provide support to the service lines by acting as a liaison for patients and the different medical entities through a variety of clerical and administrative tasks. Answer incoming calls and determine where to refer the patient within the service line. Enter patient information, schedule appointments, and document interaction in the EMR system. Identify calls that need to be escalated to clinical staff or management and route them appropriately in a timely manner. Document medication refill and test result requests. Manage incoming mail and fax bins in accordance with company policy. Collaborate with other applicable services to ensure coordination of care. Deliver exemplary customer service to provide a positive patient experience across the organization. Perform other duties assigned by management. The Experience and Education you will need: High school diploma or GED required; two-year college degree preferred 2 - 4 years' experience in a medical office, call center or customer service environment preferred Knowledge of insurance and medical terminology Strong written and verbal communication skills with the ability to utilize a computer program Ability to multi-task and handle a high volume of patient calls in a fast-paced environment. Join General Physician, P.C., and make a difference in the lives of patients while advancing your career! * The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

ConnectLife helps people help others. As a federally designated not-for-profit organ procurement organization and community blood bank, we save and enhance lives through organ, eye, tissue and blood donation. Family Care Coordinator Job Summary Responsible for the discussion of organ and tissue donation with potential donor families. Actively participates in authorization, informing families of donor designation, and providing support to donor families, ConnectLife staff, and hospital staff throughout the donation process. Assure compliance with ConnectLife Family Services policies and protocols. Provides high quality aftercare, follow up and support services to donor families with attention to detail. Helps plan and carry out programs, events, and projects for donor families. Salary Exempt $60,405.80 annually Schedule: Full-Time In a 12 day pattern, responsible for 24 hour, on-call shifts designated as Primary or Backup Primary days are in the office for 8 hours pending organ case activity and remaining on call the remainder of the shift; Backup would assist as needed Education Requirements: Bachelor's degree in a related field required. In Lieu of degree, relevant experience may be considered. Experience: One year experience with families or individuals during time of grief required. Strong empathetic verbal and written communication skills Knowledge, Skills, and Abilities: Must have excellent interpersonal skills, including written and verbal communication. Must be able to work under pressure while maintaining a high degree of accuracy and emotional control. Must be adaptable and flexible to change with a continuous focus on customer service. Must have patience in making decisions and dealing with confidential information. Proficiency in Microsoft Word and data entry required. Must have a professional appearance and demeanor. Must have a valid NYS Drivers license and reliable transportation. Travel required. Essential Job Functions: Takes on call duty assigned to ensure the timely discussion of organ and tissue donation with potential donor families. Works in close collaboration with hospital staff and ConnectLife staff during the evaluation phase of potential organ donors. The Family Care Coordinator will ensure that effective huddling occurs to determine the best time to offer the families opportunity for donation. Works with donor families to help them in understanding and accepting the diagnosis of death as described by the Physician. Determines whether families are interested in organ and/or tissue donation and guides them through the authorization process. Responsible to work with the key hospital staff to build close cooperative relationships which will result in the most optimal support of the donor family. Mentor other ConnectLife staff in the donation process. Forward correspondence from donor families and/or recipients. Advocates for donation while being responsive to individual family circumstances and utilizes Dual Advocacy Approach model. Ensure aftercare activities are performed according to ConnectLife and regulatory policies and guidelines. Develop and facilitate initiatives for donor families. Provides initial aftercare support by utilizing community resources to assist families following the donation process. Assist with special projects related to hospital and community donation awareness. Responsible for creating, identifying, and organizing bereavement materials and resources. Participates in continuing education events and makes a proactive effort to stay informed regarding changes in the field e.g., donation, donor families, grief and loss, traumatic loss. Participates in cross-departmental meetings and conferences regarding programs or support services for donor families. Keep electronic medical records up to date with accurate contact information for donor families and document all family interactions according to Family Services policies. Provide Family Services department with preparation and distribution of mailings. What We Offer Health Insurance Employer Sponsored Dental & Vision insurance Employer Sponsored Life insurance Paid vacation & sick time on a accrual basis beginning on day 1 401(k) after one year of service with 3% employer contribution Employee Referral Bonuses Mileage Reimbursement Pet insurance And more!

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Access Coordinator position. The Access Coordinator is a full-time, year-round position. The expected salary range for this job opportunity is: $62,000-64,500. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information. The Access Coordinator will report to the Associate Director of Student Accessibility Services and is responsible for organizing and managing all processes related to testing accommodations, supervising student workers (note-takers) employed by the office, and maintaining technical expertise in all software systems and datasets used by Student Accessibility Services, including Glean and AIM. The Access Coordinator meets with students to determine reasonable accommodations, provides a high level of service to students and faculty around the testing accommodations process, collaborates with campus partners to successfully implement accommodations, and maintains an ongoing and up-to-date understanding of federal, state, and institutional policies and recommendations around student accommodations. The Access Coordinator is responsible for working with students to remove barriers related to classroom access, creating accommodation plans for students with acute injuries or illnesses during their recovery, and implementing approved accommodations for Five College students. The Coordinator is an active member who participates in the College's efforts to create a respectful, inclusive, and welcoming environment for everyone. Summary of Responsibilities: Accommodation Coordination Testing: Organize and manage the daily operations of the requests from a diverse set of faculty and staff by consulting with the faculty member, communicating with the student, and using appropriate assistive devices for accommodations Coordinate with Academic Department Coordinators and Faculty to receive and securely return test-taking materials, coordinate special test-taking requirements and communication methods with Faculty Coordinate with the Registrar's office and campus partners to reserve rooms on campus for reduced distraction and private test-taking Ensure that the confidentiality of testing records is maintained Note-Taking Services: Oversee all aspects of peer note-taking services Navigate AIM software and maintain spreadsheets with all relevant information; handle student concerns, complaints, and requests throughout the semester Maintain records of student employees and quality of work Manage Glean software and approved users Maintain accurate records and ensure legal compliance/recording agreements Oversee assistive technology equipment and materials: Attend weekly meetings with campus partners in IT for document conversion and assistive technology updates Maintain updated knowledge of Glean software and any new functionality as it's released Meet with vendors to learn about new and innovative assistive tech Meet with 5 college Glean working group to cross-train, troubleshoot, and maintain contract Learn the functionality of various tech to determine what may be useful to incorporate Classroom Access: Coordinate with Multimedia Services to adapt classroom spaces for deaf and HoH students Coordinate with Facilities for any physical barriers or items/structures needed for classroom access. Check classroom spaces and paths of travel across campus for accessibility as needed. Coordinate classroom changes with the Registrar's office as needed for access. Communicate with students and faculty about complex or unusual access barriers. Troubleshoot potential solutions with students and/or faculty, consulting with colleagues when necessary. Coordinate with internal and external colleagues and community listservs to secure sign language interpreters when needed and other assistive technologies Navigate high levels of professionalism and confidentiality while working with partners across campus and facilitating solutions that may be perceived as inconvenient to faculty or other students. Accommodation Determination & Student Support ● Meet with, determine, and coordinate reasonable accommodations for our students and 5 College students taking Amherst classes ● Meet with students experiencing injuries, illness, or other acute conditions to determine temporary accommodations. ● Collaborate with students, faculty, Student Care, Health Services, CCMH, and/or outside providers to create a plan to manage access during recovery. ● Meet with drop-in students to discuss the accommodations process, timelines, and concerns Supervisory/Management Responsibilities ● Organize and manage the daily operations of note-taking and exam accommodation requests from faculty and students ● Recruit, hire, train, and supervise 75-100+ peer notetakers; review note-takers at the end of each semester to evaluate quality of work and reliability. Assistive Technology and Data Management ● Provide assistive technology training for students with disabilities ● Maintain updated knowledge of assistive technology and send out new information to students as relevant ● Assess and develop auxiliary services procedures, prepare semester reports on service utilization, and make recommendations for improving services as needed ● Run accommodation reports and student use summaries across disability and accommodation types. Create and maintain visual representations of data. ● Serve as the point person to navigate AIM software and train users (including students and faculty). Attend trainings and learn about updates as released. Assist colleagues in more intricate parts of the system. Maintain and Disseminate Knowledge ● Assist in presenting informational sessions to incoming students, new faculty, and campus partners about the office ● Attend webinars and conferences to increase general knowledge of Disability Services in Higher Education ● Maintain up-to-date knowledge of better practices utilizing community discussions and other recognized organizations ● Learn about and maintain up-to-date knowledge of Disability Services in Higher Education, disability rights and policy, student development theory, and existing and emerging research on key student populations Qualifications Required: Master's Degree in a human service field or Disability Studies. Will also consider a Bachelor's Degree in a human service field or Disability Studies and 3-5 years of related experience, including knowledge of the vocational, psychological, academic, and physical impact of various disabilities; knowledge of the Americans with Disabilities Act and other relevant laws and guidelines. Demonstrated administrative skills with Excel, Gmail, and the ability to learn the EMS reservation system, AIM disability software, Workday platform, and related college software Experience supervising student staff and coordinating projects Excellent time management skills and ability to prioritize work Strong attention to detail Strong organizational, planning, and problem-solving skills Strong written, verbal, electronic communication, and interpersonal skills Commitment to supporting a diverse student community Ability to work both independently and collaboratively with the campus community Ability to connect students to campus resources when challenges or a crisis emerges Requires in-person, on-campus presence during the work week Successful completion of required reference and background checks Preferred Knowledge of AIM; Knowledge of assistive technology; Knowledge of Workday Experience working on a college or university campus 1-2 years of staff supervision and program management experience Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement. Interested candidates are asked to submit a resume and cover letter online at *************************************************** Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Full-time opportunity for a friendly and organized person to work with a medical office. Must be able to cover the phone lines and greet patients. A minimum of one year of experience in a medical office is required

Our office, Precision Endodontics - Williamsville, is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career. Your Responsibilities You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following: Welcoming patients to the dental office Maintaining accurate patient records Answering all incoming calls and redirecting them or keeping messages Check, sort and forward emails Keep updates records and files Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.) Able to work Monday - Friday from 7:30am-4:40pm or 8:00am-5:00pm As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed. Your Background You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following: 3 years of proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g fax, printer ect.) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation A high school diploma Desires to help your patients If this sounds like you, you will fit right in with the team! Why You Should Join Our Team A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results. We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between. Your Benefits & Perks: BCBS High Deductible & PPO Medical insurance Options VSP Vision Coverage Principal PPO Dental Insurance Complimentary Life Insurance Policy Short-term & Long-Term Disability Pet Insurance Coverage 401(k) HSA / FSA Account Access Identity Theft Protection Legal Services Package Hospital/Accident/Critical Care Coverage Paid Time Off Diverse and Inclusive Work Environment Strong culture of honesty and teamwork We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. Position Base Pay Range$23-$26 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties. Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at ************************************************** Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more. Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.

Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. Part-Time 10-15/hrs weekly - Great opportunity for college students! Closed Sunday and all major holidays Pay Range $17-$20/hr Depending on Experience What we are looking for in YOU and YOUR skillset! Driven to climb the company ladder! Possess a winning attitude! Have a high school diploma or equivalent (GED). Complete transactions using point of sale software and ensure all patient accounts are current and accurate Have strong phone and computer skills. Have at least one year of previous Sales Experience. Participate in marketing/sales opportunities to help attract new patients into our clinics Be able to prioritize and perform multiple tasks. Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Work cohesively with others in a fun and fast-paced environment. Have a strong customer service orientation and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner Essential Responsibilities Providing excellent services to members and patients. The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals. Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor. Answering phone calls. Re-engaging inactive members. Staying updated on membership options, packages and promotions. Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Maintain the cleanliness of the clinic and organization of workspace Confident in presenting and selling memberships and visit packages Keeping management apprised of member concerns and following manager's policies, procedures and direction. Willingness to learn and grow Accepting constructive criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Able to lift up to 50 pounds Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes' 2022 America's Best Small Companies list, number three on Fortune's 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur's “Franchise 500 ” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. For more information, visit ***************** Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between fra

Job Title: Patient Service Representative - Registration Shift: Day Shift Reports to: Registration Manager Status: Non-Exempt Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $18-$23 per hour. Summary: The Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role primarily provides registration/check-in services to the patients of GLMI. The Patient Service Representative may also perform a variety of tasks beyond registering patients including; answering calls, documentation in patient charts, and supporting the patient experience while in our facility. Effective communication between departments and excellent patient care must be maintained. Our Values: As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here. Personalize the Experience Greet with eye contact and share a smile. Create a tone of friendliness and warmth in conversations with patients, peers, and associates. Respectfully interact with patients, peers, and associates at their pace and level. Take time to listen to and understand others. Demonstrate patience and compassion when interacting with patients, peers, and associates. Act on opportunities to go above and beyond. Own it, Do it Do what you say you will do. Anticipate and prevent potential problems. Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.). Follow up on inquiries promptly and accurately. Take personal responsibility for your work area and the quality of your work. Communicate clearly, respectfully, and in a timely manner. Perform as One Team Speak positively about Great Lakes, team members, and patients. Demonstrate respect and attentiveness to team members when communicating. Recognize and share successes of the Great Lakes Way in action. Proactively offer to help others. Be flexible and embrace change with a positive attitude. Contribute to a fun, energetic, and positive work environment. Practice blameless problem solving, assuming the positive intentions of others. Strive for Excellence Share information, knowledge, and expertise. Be relentless about acting on opportunities to learn and improve. Ask for, accept, and use feedback. Look for and act on opportunities for continuous improvement. Primary Duties and Responsibilities include the following: Greet and identify patients and visitors as they enter the office Direct patients to complete pre exam paperwork using company provided systems Review patient charts to ensure proper documentation and information are enclosed in accordance with practice policies Obtain additional patient information as needed Verify and confirm insurance(s) and authorizations Direct patients and visitors to be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary Assist in maintaining a neat and organized waiting room Receive and document payments from patients attributed to copays, deductible, out of pocket services, and past due balances Schedule or reschedule patients appointments according to practice guidelines Perform other related duties as assigned Overtime opportunities may be available as needed Additional Duties and Responsibilities include the following: Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner. Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel. Routing and sorting documents within our digital fax tank. Handle requests from patients related to the GLMI Patient Portal Access and utilize other medical based systems as assigned Necessary Skills: Ability to perform each duty as listed above Strong computer skills including use of information systems and Google based programs Problem solving skills Strong oral communication skills including both phone and in person Strong customer service skills and diplomacy Experience in radiology or medical terminology preferred Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications: High School Diploma or Equivalent, prior administrative experience helpful. Physical and Mental Requirements: May be asked to lift up to 25 pounds Standing, walking, sitting, keyboard use for long periods of time Ability to listen and communicate with patients face to face or over the phone Will be required to read, write, work in a fast-paced office setting Ability to make decisions and think quickly Must have mental and physical capabilities to perform all tasks listed above

Were seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, youll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions across multiple states. With the potential to transition to a work-from-home position after 90 days, this is your chance to shine in a fast-paced, supportive environment where your problem-solving skills and positive attitude will make a real impact. What Youll Do As a Customer Service Representative, youll be the heart of our customer experience, turning challenges into solutions and ensuring every guest feels heard and valued. Your key responsibilities include: Master the Warranty: Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence. Champion Customer Advocacy: Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation. Resolve with Excellence: Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions. Document with Precision: Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized. Exercise Smart Judgment: Escalate serious issues through the right channels while bringing creative solutions to improve daily operations. Embrace Flexibility: Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done. Who Were Looking For This role is ideal for someone who: Loves Problem-Solving: You enjoy smoothing out bumps in the road for customers and coworkers alike, turning challenges into opportunities. Thrives on Interaction: Youre energized by connecting with people, educating customers, and finding solutions even when things go wrong. Stays Positive: Your glass is always half full, and you bring an upbeat, can-do attitude to every situation. Brings Ideas: Youre not afraid to suggest improvements or point out where we can do better, always with a focus on solutions. Handles Fast-Paced Chaos: Youre comfortable in a dynamic office environment where no two days are the same, and you use your judgment to stay on top of it all. Why Youll Love Working With Us Competitive Pay: Start at $17.00 per hour with opportunities to grow. Supportive Team Culture: Join a passionate, collaborative team that values your ideas and celebrates success together. Growth Opportunities: With 20 stores across three states, were a growing company with paths for career advancement. Flexible Work Options: Potential to work from home after 90 days, giving you the balance you need. Make an Impact: Your work directly contributes to our 5-star reputation and customer satisfaction. Ready to Join Us? If youre ready to bring your positivity, problem-solving skills, and customer-first mindset to The Wellsville Group, we want to hear from you! Apply today and lets create exceptional experiences together. Compensation details: 17 Yearly Salary PIc6f7535aa336-31181-39005211

Williamsville, NY Business Development Representative (BDR)$17 - $20/hour + Bonus & Great Benefits!Previous BDC, Sales, Customer Service, or Call Center Experience preferred but not required. We train for your success!Please Click Apply Now or at ******************** West Herr Toyota in Williamsville, NY needs to hire a BDR who will report to the BDC Manager. This position performs duties associated with supporting the dealerships service department in all aspects of enhancing customer service and streamlining communication. We aim to optimize service operations, increase customer satisfaction, and foster ongoing relationships with clients. We offer: $17 - $20/hour depending on experience Medical, Dental, and Vision Insurance 401(k) retirement planwith matching contributions Vehicle purchase program Comprehensive employee recognition programs Opportunity for advancement Essential Duties and Responsibilities include the following: Call, text, and email customers with a quality response in a timely manner. Efficient and Effective Appointment Scheduling Follow up on Service Inquiries Ensure a smooth process for customers bringing in their vehicles for maintenance or repairs. Promote full transparency in all aspects of our process. Involve Supervisor/Manager immediately in any situation that escalates negatively. Adhere to West Herrs Core Values: Empathy, Integrity, and Teamwork Perform other related duties as required and assigned to meet business needs. Qualifications/Requirements - BDR: Effective oral and written communication skills, Excellent interpersonal skills. The ability to remain organized in a dynamic environment, positive attitude. Be a team player with the BDC and Service Department and the Group as a whole. Please upload your resume and also apply at WestHerrJobs.com Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening. WhyWest Herr? Its a perfect opportunity to join a fast-growing expanding organization. Today we represent 25 brands with over 39 locations in the Buffalo, Rochester & Syracuse area. Our company is family oriented, locally owned and operated since 1950. Plus, we have been named Buffalos Business First Best Places to work every year since 2005 and have received the Better Business Bureaus business ethics award every eligible year since 1998 . We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service

The Patient Coordinator is the primary person responsible for providing exceptional patient care and ensuring optimal operational flow. The Patient Coordinator will welcome patients into the practice, schedule patients, verify and submit insurance, and work with the patients through options to ensure they can receive prescribed treatment plans. The incumbent reports to the Area Manager and will have 2-5 years customer service experience. This is a non-exempt position. Essential Functions Deliver exceptional customer service to ImmediaDent patients while maintaining efficient flow of practice operations. Discuss treatment plans with patients and work through financial arrangements to ensure they can get the treatment they need. Schedule follow-up visits with ImmediaDent practitioners. Maintain responsibility for the accuracy and confidentiality of patients' electronic and paper records. Schedule patients according to prescribed protocol, balancing walk-in patients and those with appointments, keeping operational capacity in mind. Verify patient level of insurance coverage, assist patients in determining payment options, and prepare claims for insured patients. Collect and post patient payments and ensure strict adherence to cash management procedures. Ensure comfort and cleanliness of reception and office areas. Foster team spirit by actively participating and contributing to daily huddles and team meetings. Support Practice Manager/Area Manager and clinical team with assigned tasks. Minimum Qualifications 2-5 years proven exceptional customer service experience High School Diploma/GED required Some college coursework preferred Self-motivated with the willingness to exceed patient expectations Demonstrated adaptability and flexibility with changes in workload Ability to work in a fast paced environment while maintaining a positive attitude Strong oral and written communication skills Previous experience using computers (Word, Excel, and dental software is a plus) Must be willing to work flexible shifts including weekends

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As a care coordinator, you'll have an important role in creating a positive experience and improving health outcomes for patients. And, you won't be working weekends. About the Role: You will coordinate care with care teams. You'll listen with kindness to patients' concerns as you seek solutions, and assist patients and families with navigating services and community resources. Responsibilities include: * Carry out care coordination and patient navigation, including connecting patients with internal providers and services, and outside community resources and programs * Assist in closing care gaps and improving health outcomes, including assisting patients with referrals ordered by providers, obtaining prior authorizations as needed, documenting and tracking referrals until completion * Schedule appointments * Advocate for patients when interacting with community agencies and services * Consult with providers regarding patient needs for referrals or linkages * Collaborate with nursing staff, providers, community health workers, billing staff, and other departments regarding patients' needs * Provide education to patients to improve quality of life, health, and wellbeing * Assist patients in accessing health insurance, connecting patients to facilitated enrollers * Perform administrative tasks including running reports, entering survey data, and organizing preparation for meetings * Complete population data management using computer programs * Complete, track, and report in-reaching metrics * Assist in developing and implementing metrics to measure effectiveness of this position You will be primarily based at our Northwest location, 155 Lawn Ave., Buffalo, 14207. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills: * High school diploma or equivalent required; associate's degree, preferred * Experience in community health, patient resource coordination or equivalent * Computer skills, clerical skills, data entry and organization * Excellent written and verbal communication, and problem solving skills * Able to read, write and speak the English language. A second language of Spanish is preferred * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work Monday-Friday between 8:30 a.m. and 4:30 p.m. What We Offer: Compensation: $22.25 an hour based on a full time, 40 hour workweek. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, and holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.